What is our primary use case?
We use the network traffic analyzer for network bandwidth utilization and to understand where traffic is slow or unresponsive on the devices. It helps us understand how traffic is traversing the network.
It is also used in the manufacturing industry, but it's primarily for devices connected to the network, both in manufacturing and IT. It's not specific to any industry but rather used for the overall enterprise network.
How has it helped my organization?
NetFlow Traffic Analyzer has impacted our troubleshooting processes. It really helps most of the time and gives a lot of information.
However, there's a bit of a challenge in terms of navigation, and there are some limitations in the current Orion product. The new features in Orion and the high observability might have new features.
What is most valuable?
It provides more insights. I can see how spikes or the time interval. I can set up and customize the time when I want to see how I want to see the traffic. For the customization, I can go ahead and put my time interval, which intervals I want to see the traffic, and how it is behaving.
So I can point out the exact root cause 'why.' If there is a slowness, I can point out what was before the issue or before the slowness, what it is, and what is now so I can really compare. I can determine that. This could be a potential cause. Then I need to drill down why it is causing that spike at that particular point in time. Maybe I need to drill down on the server level and component level.
What needs improvement?
The product is the response. SolarWinds team's response when there is an issue with the responsiveness to address some of the issues is very slow. And also, if I have a priority issue that needs to be fixed, they don't understand the customer's pain. They go their own way of doing things. They don't understand the customer's pain.
Second, they don't assess the impact. If my monitoring system is not available, maybe something is not getting monitored, or I am unable to pull some availability reports. Maybe I'm unable to analyze it. They don't understand the impact of that unavailability on the business users. This is the only source of truth where I can go ahead and talk to my business and say that, hey, it is not because of XYZ, but because of this reason.
Maybe there could be a possibility that business might be running heavy app job schedules, which might have impacted the network traffic during business hours. If I want to point that out, I need this tool to be available. I'm not saying it should be 100% available, but at least if there is an issue, people should understand and react. There should be some sense of urgency.
This product has a lot more capabilities. If SolarWinds is focused more on how the industry is trending toward creating some dashboards and user-friendly dashboards or a little bit of customization. I guess SolarWinds has more capabilities. The representation might require a little bit of a tweak because SolarWinds has been in the industry for a longer time.
But due to responsiveness of the support and the features. The product is coming up with a lot of features, but the navigation or the way it is being perceived by the customers is not right because of a lack of documentation or the lack of responsiveness as well as a lack of dashboards, especially on the dashboards.
When I use a monitoring tool, it is a single source of truth. If I need to run an NOC or a SOC, it is the only dashboard I can look at, my Analyzer or my technical teams. But that single pane of view is not reversible.
Many customers where I have seen it integrate this with either an open source like Grafana or some Power BI to have their own way of giving the dashboards. That is not necessary because if I compare it with other products, they have their own dashboards, which I can customize, but that's not the case with SolarWinds.
For how long have I used the solution?
We have been using SolarWinds since 2017. So, like, seven years almost.
What do I think about the scalability of the solution?
Scalability is a new feature. I started seeing new features coming in, but I haven't used them. I started reading about it, and there are a lot of other features they introduced, like observability. I haven't tried it, but from what I've read, there are a lot of things SolarWinds talks about.
It is used by 25 to 30 people in my organization.
How are customer service and support?
Till now, I haven't experienced a "wow" factor with SolarWinds' technical support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
From SolarWinds, we also use NPM, NCM, IPAM, and NetFlow Traffic Analyzer (NTA).
How was the initial setup?
The initial setup is straightforward. But SolarWinds requires heavy resources.
If I'm on a cloud, they recommend 16 cores and 1 TB or 500 GB of disk, which might not be required for the initial setup.
But a single setup on Azure, AWS, or Google with the SQL database requires an enterprise edition with an 8-core CPU, which costs INR 45,000.
What's my experience with pricing, setup cost, and licensing?
The pricing is great. I would rate the pricing a three out of ten, where ten is the most expensive and one is cheap.
Which other solutions did I evaluate?
We went straight to SolarWinds. In 2017, it was one of the leading products for network monitoring with many capabilities. There were no other products that came close.
Other products have emerged since then, but at the time, SolarWinds was the master of network monitoring. We didn't evaluate any other products.
What other advice do I have?
I would recommend NetFlow Traffic Analyzer to others considering it , but it's just one module. There are other features like NCM, NTF, topology, and observability. It's an overall product. I recommend SolarWinds for network-heavy organizations like AT&T, which are completely secured in the network. For those organizations, I recommend no other tool but SolarWinds.
Overall, I would rate it an eight out of ten.
*Disclosure: My company has a business relationship with this vendor other than being a customer: Partner