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Veritas Enterprise Vault.cloud

Lixil, CDCR, Windsor Foods, KM&A, Bear

Popular Solutions

11 reviews

2 reviews

5 reviews

25 reviews

10 reviews

Veritas NetBackup Appliance

19 reviews

Top Industries

Computer Software Company

20%

Financial Services Firm

Government

Comms Service Provider

Computer Software Company

14%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Andy Dibble
IT Manager at Flare Technologies
Our main customer base is superyachts, and they have the Kerio for traffic rules and bandwidth management of the...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
We use the solution for emails, calendars, and other collaboration tools. It is a self-serve application.
Read full review of KerioConnect »
Eugene Hacker
Director of Network Services at a university

Read full review of Exinda »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »
Alex Kimondo
ICT Manager at MEDS
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network....
Read full review of GFI LanGuard »

Review 1 of 5

RifkanHasan
Group Assistant, General Manager of IT at CIC
The appliance is mainly for our servers and file servers, and it’s very user-friendly and secure.
Read full review of Veritas NetBackup Appliance »
Sameer Pansare
Sr. Management Forensics and Tapes Expert Services. at Consilio
Our primary use case for this solution is preliminary data restoration from tape media, disaster recovery, or...
Read full review of Veritas Backup Exec »
Jayson Martin
Head IT Data Storage at a insurance company
We use the product for reporting, forecasting, and cost efficiency.
Read full review of Veritas Data Insight »
Andre Isaacs
ICT Director at SSA
We use Veritas NetBackup for disaster recovery and backup operations. It supports our disaster recovery strategies...
Read full review of Veritas NetBackup »
Adnan Yurtoglu.
Senior Consultant (NetBackup) at Yapı ve Kredi Bankası AS
We use the solution as an enterprise product. We use it as a backup.
Read full review of Veritas Alta Data Protection »

Review 1 of 5

Customer Service

Ted Mbugua
Security Manager at CRAG
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Constantnos Achilleos
Product manger at Asbis Mediteranean
I have never needed to contact customer support as the product is easy to use, allowing problems to be solved quickly...
Read full review of KerioControl »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Anonymous User
Senior Systems Tech/Admin at a computer software company
The technical support is good as a reseller. We have direct connection with the technical support, we can send them...
Read full review of KerioControl »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Masoud Saedvand
Cisco Network Engineer at golrang
We do not have experience with customer service and support as we can't access them in Iran, so we search for our...
Read full review of KerioControl »
Axel Wittich
Manager of IT and Operations at B E S T Fluidsysteme GmbH
We used the technical support once last week, and it was good. We got what we wanted.
Read full review of GFI FaxMaker »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Matt Gerken
VP Engineering & Admin at E Cubed Systems Sl
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
AliKia
Research And Development Manager at MFP
I don't use technical support because KerioControl is very easy to use.
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Owenmpk
IT Support Professional at Valley IT Support, Inc
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at Ingenieria e Informática Asociada Ltda.
In general, I have not used it, except in version 9.2.5. The response was very good.
Read full review of KerioControl »
Hugo Van Putten
Owner at Multi Level Software
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Andy Dibble
IT Manager at Flare Technologies
Technical support is pretty good. They're quick to respond. You get an answer straight away, although it might not be...
Read full review of KerioControl »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
Our experience with their tech support started off well. Then, a couple of their employees went wayward, but they got...
Read full review of Exinda »
Ralf Werner
IT Professional / Team Leader at Aos Stahl GmbH und Co Kg
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise...
Read full review of KerioControl »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
Robert Allino
Owner at L3GNL LLC
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »
Anonymous User
IT and Operations Manager at a financial services firm
Technical support is not the best. As an example, this past weekend I had an issue. It took me four days to get a...
Read full review of KerioControl »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Chris Bristow
Account Manager (Technical) at Redfortress Ltd
I've never used their technical support.
Read full review of KerioControl »
Greg Regester
ICT Consultant at D-R Consulting Pty Ltd
I found the technical support pretty good. They are very responsive and come back with an answer on things pretty...
Read full review of KerioControl »
Jaroslav Jašek
IT manager at ABITec s.r.o.
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »

Review 1 of 30

Wail Khachfa
Network and Security Specialist at Ajman Digital Government
We receive very good support through our partner. We've been with them for over 10 years.
Read full review of Veritas NetBackup »
Ramprasad Yalavarthi
Lead Solutions Architect at a tech vendor
Technical support from Veritas is always available. Whenever a technical engineer or customer encounters issues they...
Read full review of Veritas Enterprise Vault »
Rastislav Maniak
Partial Owner at Storage One
It's worth noting that Veritas has different support teams for different products, and the level of support can vary...
Read full review of Veritas System Recovery »
SunilPanigrahi
Senior Manager at a logistics company
We had a bad experience with the NetBackup Appliance because of our local partner. When we bought it from our...
Read full review of Veritas NetBackup Appliance »
Sivathiban Krishnamurtthu
Service Delivery Director at Syscentrix
In terms of technical support, it's been so far so good. I would say the only improvement needed is the callback...
Read full review of Veritas NetBackup »
Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
We have not needed to use technical support.
Read full review of Veritas NetBackup »
Anonymous User
ICT-architect at a tech services company
The technical support is not bad. We have a partner contact channel, where we can log cases and communicate with...
Read full review of Veritas NetBackup Appliance »
Anonymous User
Symantec Business Critical Engineer at a tech services company
NetBackup support isn't great, but it's not the worst, either.
Read full review of Veritas NetBackup »
Muksith Thangal
Backup and Storage Specialist at a sports company
Most of the time, the technical support for Veritas NetBackup is good, but at times, you'll feel there's a gap....
Read full review of Veritas NetBackup »
Anonymous User
Backup Administration Engineer at a financial services firm
Technical support runs the gamut depending on where your call lands. US based support out of MN or FL is generally...
Read full review of Veritas NetBackup »
Anonymous User
Senior Technology Specialist at a financial services firm
Customer Service: It was very good. Technical Support: Also very good.
Read full review of Veritas Volume Replicator [EOL] »
Anonymous User
Senior IT Infrastructure Analyst at a energy/utilities company
The technical support has had a major impact on us. Sometimes, they do not support us properly. Support is available,...
Read full review of Veritas NetBackup »
Anonymous User
System Engineer at a energy/utilities company
I have never spoken with technical support.
Read full review of Veritas Alta SaaS Protection »
Anonymous User
Storage and VMware Expert at a comms service provider
Customer Service: Sometimes, Symantec support doesn't understand our problem, and this causes delays in resolving the...
Read full review of Veritas InfoScale Availability »
Anonymous User
Software Technology Specialist at a tech services company
The support has been good for Veritas NetBackup.
Read full review of Veritas NetBackup »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf
We are satisfied with the technical support for this solution.
Read full review of Veritas NetBackup »
Nuno Maia
Backup administrator at a government
The customer service and support team is good. The support is straightforward and always available. However, one...
Read full review of Veritas NetBackup »
Vuong Doan
Storage and Backup Engineer at a tech vendor
Almost all issues can be resolved by experience admins, even though some really difficult problems have to be raise...
Read full review of Veritas NetBackup »
Nitin Mandlik
Senior Software Engineer at a manufacturing company
They provide a good level of support.
Read full review of Veritas NetBackup Appliance »
Anonymous User
Chief Scientist at a tech services company
I don't deal with technical support myself, but from what I have heard from my current customers, they haven't had...
Read full review of Veritas NetBackup Appliance »
Anonymous User
System Engineer at a tech services company
We haven't had to contact technical support for a long time. Generally, when we've needed to in the past, we've...
Read full review of Veritas Backup Exec »
Ajoy Felix
IT admin at kfmb
We haven't been in touch with technical support.
Read full review of Veritas NetBackup Appliance »
Rowland Gcwensa
Product Brand Manager at Epsidon Technology Distribution
I work with technical support a lot whenever there are technical issues. They have been very good. Although they...
Read full review of Veritas Backup Exec »
Anonymous User
Senior Solutions Architect at a tech services company
This solution has a very good technical support department that is very responsive.
Read full review of Veritas Backup Exec »
BenedictOlomu
ICT Solutions Consultant/Systems Integrator at SolutionChest Limited
Since the deployment, I've logged about three of four cases and their responses are usually very prompt. I am very...
Read full review of Veritas System Recovery »
Christophe MERCIER
System Administrator at blois.fr
The technical support is good. It does not take too long to receive an answer.
Read full review of Veritas Backup Exec »
Anonymous User
Linux, Backup and Storage Administrator
10 out of 10.
Read full review of Veritas NetBackup »
Anonymous User
Consultant at a non-tech company
Technical support for this solution is great.
Read full review of Veritas Backup Exec »
Mohammad Hassan Jaghel
System Engineer at a transportation company
Technical support is very good.
Read full review of Veritas NetBackup »
Nuno Maia
Backup administrator at a government
Technical support is good enough. The support is better than for NetBackup.
Read full review of Veritas Enterprise Vault »

Review 1 of 30

Technical Support

No Data Available

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