GFI FaxMaker Reviews

Vendor: GFI

4.3 out of 5

6 reviews
100% willing to recommend

What is GFI FaxMaker?

GFI FAXmaker is a leading fax server for small to medium-sized enterprises. It makes sending and receiving faxes an efficient, simple and cost effective process and solves the problems with manual faxing: printing out the document, walking to the fax machine, waiting for the fax to go through, not to mention the cost of fax machine supplies and repair. GFI FAXmaker allows users to send and receive faxes directly from their email client.

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GFI FaxMaker is the #6 ranked solution in top Fax Software. PeerSpot users give GFI FaxMaker an average rating of 8.6 out of 10. GFI FaxMaker is most commonly compared to OpenText RightFax Fax Server: GFI FaxMaker vs OpenText RightFax Fax Server.

Helped 824,053 peers since 2012

Featured reviews

Michael Livingston

IT Director at Thomas George Associates Ltd

Being able to send faxes via email was the purpose of our getting this solution. The nature of our business at one time was to get up, go to a filing cabinet, grab a file folder, and manually fax it. If we look back to the day where we were still using filing cabinets and compare it to using this, it probably saves us 20 minutes per file that we've worked on during the course of a day. It increased productivity, so instead of handling something like six files a day, we're now handling upwards of 30 files a day. That's a significant improvement. Once we put an imaging system into place many years ago, this product became very useful because it then allowed us to take the images that were connected to a file that we were working on and fax out the necessary documents. We use the solution to meet compliance or regulatory requirements indirectly because of the nature of our business. We have to be HIPAA compliant and we have to be ISO compliant, we have to be compliant with New York law, and we have to meet certain ANSI standards. The only thing we really didn't get into was the new GDPR stuff that came out, but we don't do any international stuff so we don't worry about that. But for legal purposes, our business requires us to have a place where documentation can be received, and faxing fits that mold. We send roughly 80,000 faxes a year. The way we have our phone system set up and our ISP, Faxmaker saves us a ton of money. I don't know what the cost would be for a cloud-based solution, but we've purchased this software, we purchased the license, we upgraded it and, through the wonders of our internet provider, we actually almost fax for free.

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Axel Wittich

Manager of IT and Operations at B E S T Fluidsysteme GmbH

We needed a project which reliably transfers faxes from the fax gateway into our document management system. That was basically the thing we were looking for, and it needed to be stable. We have a document management system with DocuWare where there is a special entry for faxes that simply drops into our process chain. There is no need to email stuff around. Though these are not personalized faxes, just company faxes. This is not like a personal fax. This is for company entry and not distributed personally. Faxes are sorted for departments, e.g., the technical ones go to the technical department.

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Ralf Werner

IT Professional / Team Leader at Aos Stahl GmbH und Co Kg

Once it's up and running, it's pretty convenient. There's a simple, major rule and that is: If you can print it then you can also send it as a fax, because FaxMaker is actually a printer, and that's very convenient. The management console is pretty straightforward. It's pretty easy to handle, even if our version's management console is a bit old. It enables us to fax via email and similar systems, that's how we do it. It has Exchange integration as far as I know, and that's its major use. You receive a fax as an email and you can send an email as a fax. That's the whole point of it, for us at least. The ability to send faxes this way saves us time. The only better way to do it would be to not send faxes at all.

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GFI FaxMaker mindshare

As of December 2024, the mindshare of GFI FaxMaker in the Fax Software category stands at 6.5%, up from 4.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Fax Software

PeerAnalyst reports

Type	Title	Date
Product	Reviews, tips, and advice from real users	Dec 21, 2024	Download

Valuable Features

"We use it so that it does create an email connection to the LAN and then it returns a message via email, to the user who sent it, with a followup as to whether it was successful or not. We're able to send faxes from all the PCs in our environment."
"The reporting is getting a bit better, as you can see what is coming though the line. We can now use the browser to get reports with the latest update. I also have information from up to four years ago regarding the fax statistics."
"The initial setup is not complex; it is clear and uncomplicated. If you can install software, then you can install FaxMaker."

Room for Improvement

"One of the issues we have — and I'm not sure it's the product; I tend to believe it's usually the end-user that we're sending to — is that a lot of times we cannot connect. I'm not sure if it's a speed issue, whether we're sending too fast, whether it has something to do with their receiving, or whether it's an internet issue. But we experience about a 10 to 12 percent failure rate with faxes, where we have to fax again."
"I would like to see in the GFI FaxMaker console where the fax came from or was sent. Right now, I can only investigate the log file, make a record from it, and search by Excel when there was a fax."
"It is usable only with a local system. When everything is in the cloud, nobody uses it."

Pricing

"The way we have our phone system set up and our ISP, Faxmaker saves us a ton of money. I don't know what the cost would be for a cloud-based solution, but we've purchased this software, we purchased the license, we upgraded it and, through the wonders of our internet provider, we actually almost fax for free."
"We have about 1000 faxes a month, which would take three minutes to send manually. This is 3000 minutes or 50 hours a month that the company saves by using GFI FaxMaker. To manually fax would cost us a 1000 euros a month and the license costs us a 100 euros a month, so we are saving 900 euros a month. That is a bit over 10,000 euros a year. Therefore, I think it is worth it to have it."
"If you take a three year license, it will save you a little money. However, some people say, "Fax is dead." I recommend not to overbook it."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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