The search and archiving documentation capabilities need to be stronger. The user documentation is ridiculous. The connectivity with CRM is a significant issue here. We don't have a great way of getting these emails into CRM except by copying and pasting text. In terms of connecting, we really need to connect this to a CRM system and there doesn't seem to be an excellent way to do it. It's very much a standalone product and the documentation does not make this easy. It is not unstable. However, for example, I recently personally crashed it due to the fact that I had too many items in my folder. It turns out there's a hard limit as to how many files you can have in a folder, and so I personally ended up crashing the system. The result was my IT person is still trying to recover most of my email, even though we've gone through all the backup procedures and all this other stuff over the years. Once I crashed it, getting back access to my old emails has proved to be very difficult. This recovery stuff turns out to be very, very difficult. The IT guys love this thing, however, from the user perspective, it's slow when it's cumbersome. Their whole sales pitch and documentation are focused on IT people running this thing. They don't seem to be particularly focused on the user experience. Also, this thing is not updated from a feature set perspective. It's virtually the same as it was when we bought it. Now, under the covers, they've made lots of changes. However, from a user perspective, it's still pretty much the same.
