Compare Hornetsecurity vs Veeam Software

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

Popular Solutions

Hornetsecurity Altaro VM Backup

2 reviews

Hornetsecurity 365 Total Protection

3 reviews

Altaro VM Backup for MSPs

1 reviews

Veeam Data Platform

71 reviews

Veeam Backup for Microsoft 365

26 reviews

Veeam Agent for Microsoft Windows [EOL]

9 reviews

Top Industries

Computer Software Company

19%

Financial Services Firm

Educational Organization

Construction Company

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
Read full review of Altaro VM Backup for MSPs »
Albeez
IT Director at DAR AL ARKAN
We implemented virtualization to minimize the physical infrastructure which leads to higher CAPEX and OPEX. When we...
Read full review of Hornetsecurity Altaro VM Backup »
Jag Patel
Partner at BC Technologies
We use Hornetsecurity 365 Total Protection to safeguard our client's data, including SharePoint data and emails, and...
Read full review of Hornetsecurity 365 Total Protection »

Review 1 of 3

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's helpful for automating your infrastructure.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect [EOL] »
Barnabas Malárovits
System integration administator at Károli Gáspár University (official page)

Read full review of Veeam Backup for Google Cloud »

Review 1 of 5

Customer Service

Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a computer software company
Their support is excellent.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Manager at a tech vendor
Technical support is rated an eight out of ten. Some improvements can be made to make it a ten.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
Read full review of Hornetsecurity Altaro VM Backup »
Heriberto Mendez Olivo
CEO at a comms service provider
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Network Analyst III
Excellent.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Hornetsecurity Altaro VM Backup »
Albeez
IT Director at DAR AL ARKAN
Support is good.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
Read full review of Hornetsecurity Altaro VM Backup »
Jag Patel
Partner at BC Technologies
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a tech services company
Nine out of 10.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
Read full review of Hornetsecurity Altaro VM Backup »
Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
Read full review of Hornetsecurity Altaro VM Backup »

Review 1 of 27

Jan De Jong
Senior IT specialist Virtualisation/Storage at Detron ICT Solutions at Detron
We've dealt with support in the past. They are helpful and responsive.
Read full review of Veeam Backup for Microsoft 365 »
Enrico Boseli
CTO at a tech services company
The customer service is good and reliable.
Read full review of Veeam Data Platform »
Anas Kunnathiyil
Senior Information Technology Specialist at Ultimate Motors
The solution’s technical support is good.
Read full review of Veeam Data Platform »
Hussein Taha
IT Enterprise System Administrator at Nafeza
Technical support has been good overall.
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
I haven't needed any tech support yet. I handle things myself if there is any issue.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
ICT Consultant at a government
They are very responsive, to the point and were able to help us. The forum is great and very active. They also help...
Read full review of Veeam Data Platform »
Damian Brand
IT Manager at OceanWeb Ltd
We don't really have much experience with their support. Over the five years, we've maybe put in one or two tickets,...
Read full review of Veeam Data Platform »
Per Martin Haddeland
Senior Engineer at Inland Norway University of Applied Sciences
I know they have good support, but I haven't been using them very often. I'd like to try and figure out what the...
Read full review of Veeam Data Platform »
Carlos Arriaga
Technical Manager at GRUPO LOGON, S.A. DE C.V.
The solution's customer service is good.
Read full review of Veeam Data Platform »
JoseDa Silva
Technical Pre-Sales Consultant at a tech services company
The technical support is excellent. If you're on the right support level, they provide a solution immediately. They...
Read full review of Veeam Data Platform »
Anonymous User
Lead Linux Administrator at a financial services firm
We rarely use Veeam's tech support. When we needed it, they were very helpful.
Read full review of Veeam Data Platform »
Anonymous User
IT Director at a wholesaler/distributor
I don't have any issues with their technical support.
Read full review of Veeam Data Platform »
BarleMakumba
IT manager at a tech services company
Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the...
Read full review of Veeam Data Platform »
Anonymous User
Inside Solutions Architect at a tech services company
I've found the technical support to be excellent. The folks that I work with that support our partners are great.
Read full review of Veeam Data Platform »
Anonymous User
System Engineer at a tech services company
Their technical support is great.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Science Technician at a government
We have a third party that offers us support, and we've found them to be very good. Veeam also offers support, so if...
Read full review of Veeam Backup for Microsoft 365 »
Nitin Gunnoo
Senior Support Engineer at Rogers Capital Technology Services
We haven't had to contact technical support. We have managed to correct all of the errors we've encountered so far....
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
Senior IT Engineer at a tech services company
Technical support is 7/10. Sometimes, it asks for logs and keeps asking for information that sometimes is...
Read full review of Veeam Data Platform »
Oola Opiyo
Senior Engeneer at Telco Systems
I have not encountered customer service and support.
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
IT Senior Systems Engineer at a tech vendor
Customer Service: Very good. Technical Support: Very good.
Read full review of Veeam Data Platform »
Juan Paredes
President at Megasetec
We have been satisfied with the technical support.
Read full review of Veeam Data Platform »
Anonymous User
Network Engineer at a financial services firm
Customer Service: Never had to use them – that’s a good sign. Technical Support: Never had to use them – that’s a...
Read full review of Veeam Data Platform »
Johnny Öhlund
IT Technician at Sherpas Group
Veeam support is good.
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
System Engineer at a computer software company
It should be good, but we have not used it.
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at Asheville Head, Neck and Ear Surgeons, PA
Customer Service: It's wonderful - 10/10. Technical Support: It's wonderful - 10/10.
Read full review of Veeam Data Platform »
Anonymous User
Sr.Solutions Architect -IT Infra & Cloud Technologies at a tech services company
I have not contacted the technical support.
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
Software Security Architect at a computer software company
We didn't face any problems with this solution.
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support in Veeam is good. It usually doesn't fail you. If you face any issues, the response times are good...
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
Software Technology Specialist at a tech services company
The technical support from Veeam is very good.
Read full review of Veeam Data Platform »
Vivath Chan
Head Data Center and Cloud Infrastructure Unit at a financial services firm
The response time is quite slow and I have complained many times. But their technical skill is quite good. For most...
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.