Compare Hornetsecurity vs Veeam Software

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Popular Solutions

Hornetsecurity Altaro VM Backup

3 reviews

Hornetsecurity 365 Total Protection

3 reviews

Altaro VM Backup for MSPs

1 reviews

Veeam Data Platform

70 reviews

Veeam Data Cloud for Microsoft 365

20 reviews

Veeam Agent for Microsoft Windows [EOL]

5 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Educational Organization

Comms Service Provider

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Asif Usmani
Regional Sales Manager at S2
We use it for VM backup and Office 365 backup.
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CiroValenzuela
Mechanical Engineer Co-Op at a security firm
Hornet Security is used to backup Office 365 mailboxes, Teams, SharePoint, Planner, and OneDrive for clients.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
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Jag Patel
Partner at BC Technologies
We use Hornetsecurity 365 Total Protection to safeguard our client's data, including SharePoint data and emails, and...
Read full review of Hornetsecurity 365 Total Protection »

Review 1 of 4

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
David Villota
EMEA Hosting Engineer at Yanfeng Automotive
The solution has been installed on Linux machines.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect [EOL] »

Review 1 of 5

Customer Service

Asif Usmani
Regional Sales Manager at S2
In terms of support, there is absolutely no problem.
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CiroValenzuela
Mechanical Engineer Co-Op at a security firm
I haven't used the support much, but when I have called, they responded quickly, so it's quite satisfactory.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
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Heriberto Mendez Olivo
CEO at a comms service provider
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
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Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
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Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
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Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
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Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
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Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
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Anonymous User
Manager at a tech vendor
Technical support is rated an eight out of ten. Some improvements can be made to make it a ten.
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Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
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Anonymous User
Network Analyst III
Excellent.
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Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
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Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
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Jag Patel
Partner at BC Technologies
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
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Anonymous User
Owner at a computer software company
Their support is excellent.
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Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
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Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
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Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
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Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
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Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
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Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
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Anonymous User
Owner at a tech services company
Nine out of 10.
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Albeez
IT Director at DAR AL ARKAN
Support is good.
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Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
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Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
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Review 1 of 29

João Carvalho
TIO at Fundação de Serralves
We contacted technical support one time only. They were able to solve the issue. They were good.
Read full review of Veeam Data Platform »
Karthikeyan Balasubramani
Senior Technical Consultant at Unicorp Technologies LLC
We get support from the vendor. We didn't face many issues to evaluate them. Whenever we contacted them, the issue...
Read full review of Veeam Data Cloud for Microsoft 365 »
Mostafa Atrash
Sr. Enterprise Solutions Engineer at Palpay
The technical support team is good.
Read full review of Veeam Data Platform »
Michael Schwarzer
Managing Director at INT/box GmbH
The technical support is highly professional and proficient. They excel at providing support, and in most cases, the...
Read full review of Veeam Data Cloud for Microsoft 365 »
Bonno Gaobolae
Technical director at Stanbic Bank Botswana
We don't use technical support because we have a licensed version.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anas Kunnathiyil
Senior Information Technology Specialist at Ultimate Motors
The solution’s technical support is good.
Read full review of Veeam Data Platform »
MichaelHarvey
Solutions Architect at a tech services company
The support from Veeam ONE is excellent.
Read full review of Veeam Data Platform »
Yilak Yigezu
CTO at united system integrators
The customer service is good although there can be a delay in response times.
Read full review of Veeam Data Platform »
Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
I have never contacted customer service. A situation has never arisen where I have needed their support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
KoenTeugels
Storage Presales at Huawei
The technical support is quite supportive.
Read full review of Veeam Data Platform »
Ali Gursoy
IT Manager at Cobantur
I have not contacted technical support.
Read full review of Veeam Data Platform »
Anonymous User
IT Manager at a consultancy
This product is supported well.
Read full review of Veeam Data Platform »
Atul Dond
Sr. Executive Admin at a tech consulting company
We've been satisfied with the level of support we get from technical support. They are helpful and responsive....
Read full review of Veeam Data Platform »
BarleMakumba
IT manager at a tech services company
Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the...
Read full review of Veeam Data Platform »
Brian Lippold
Network Administrator at BROCKPORT CENTRAL SCHOOL DISTRICT
They don't have a dedicated support person for you, like ExaGrid, but their support is decent.
Read full review of Veeam Data Platform »
Anonymous User
System Engineer at a tech services company
Technical support is perfect, they are very helpful.
Read full review of Veeam Cloud Connect [EOL] »
Martin Potgieter
IT Director at FNF
Nutanix technical support is excellent. You can't get better. You won't get better.
Read full review of Veeam Data Platform »
Anonymous User
Lead Presales at a tech services company
Technical support is good, but I wouldn't rate it more than seven out of ten. Support could be better, but it depends...
Read full review of Veeam Data Platform »
TimGingell
Virtual Infrastructure at a government
Veeam's technical support is great, I've been using it for the past ten years.
Read full review of Veeam Data Platform »
Ibrahim Hasan
Sales Manager at Beta Information Technology
The technical support is good.
Read full review of Veeam Cloud Connect [EOL] »
Wira Chinwong
Service Director at scsi co.,ltd
We've dealt with technical support in the past and it has been great. We have no complaints. They are very quick to...
Read full review of Veeam Agent for Linux [EOL] »
Leadsenproj67
Lead Senior Project Manager
The platform is so stable, we haven't had any reason to reach out to technical support. In general, our own IT has...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Solutions Architect at a tech services company
I have not been in contact with technical support personally but from what I understand, it is fairly good. We do...
Read full review of Veeam Cloud Connect [EOL] »
Naresh Alugolu
Associate Manager at Tech Mahindra Limited
Their support is really excellent.
Read full review of Veeam Data Platform »
Anonymous User
IT consaltant at a tech services company
Veeam One has different support centers around the region because of the time zone. In Malaysia, the morning support...
Read full review of Veeam Data Platform »
Anonymous User
Infrastructure Engineer at a local government
Customer Service: Very good. Technical Support: I've not had any issues with technical support who are very competent...
Read full review of Veeam Data Platform »
Anonymous User
Server Systems Analyst
Customer Service: Excellent. Very responsive, patient and professional when needed. Technical Support: Excellent.
Read full review of Veeam Data Platform »
PhadimaMaruma
IT Technician at Thaba Chweu
Technical support really went out of the way to assist me. They even came to our offices to help us out with the...
Read full review of Veeam Data Platform »
Anonymous User
Senior System Engineer at a tech services company
Since they don’t have any technical support center in India, I would like to rate it a 5 out of 10.
Read full review of Veeam Data Platform »
Anonymous User
Web developer at a energy/utilities company
Technical support has been good. I haven't needed them so far, but they did ask if I wanted help with the...
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 30

Technical Support

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