Compare Hornetsecurity vs Veeam Software

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Popular Solutions

Hornetsecurity Altaro VM Backup

3 reviews

Hornetsecurity 365 Total Protection

3 reviews

Hornetsecurity Email Spam Filter and Malware Protection

1 reviews

Veeam Data Platform

66 reviews

Veeam Data Cloud for Microsoft 365

17 reviews

Veeam Agent for Microsoft Windows [EOL]

1 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

Government

Comms Service Provider

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Asif Usmani
Regional Sales Manager at S2
We use it for VM backup and Office 365 backup.
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CiroValenzuela
Mechanical Engineer Co-Op at a security firm
Hornet Security is used to backup Office 365 mailboxes, Teams, SharePoint, Planner, and OneDrive for clients.
Read full review of Hornetsecurity 365 Total Backup »
Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
Read full review of Altaro VM Backup for MSPs »
Anonymous User
Coordonnateur Du Service at a government
We use Hornetsecurity Email Spam Filter and Malware Protection (...
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Jag Patel
Partner at BC Technologies
We use Hornetsecurity 365 Total Protection to safeguard our client's data, including SharePoint data and emails, and...
Read full review of Hornetsecurity 365 Total Protection »

Review 1 of 5

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS ( /products/veeam-backup-for-aws-reviews ) is to provide backup...
Read full review of Veeam Backup for AWS »

Review 1 of 5

Customer Service

Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Asif Usmani
Regional Sales Manager at S2
In terms of support, there is absolutely no problem.
Read full review of Hornetsecurity Altaro VM Backup »
CiroValenzuela
Mechanical Engineer Co-Op at a security firm
I haven't used the support much, but when I have called, they responded quickly, so it's quite satisfactory.
Read full review of Hornetsecurity 365 Total Backup »
Anonymous User
Owner at a computer software company
Their support is excellent.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
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Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
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Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
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Anonymous User
Manager at a tech vendor
Technical support is rated an eight out of ten. Some improvements can be made to make it a ten.
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Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
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Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
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Anonymous User
Owner at a tech services company
Nine out of 10.
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Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
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Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
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Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
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Heriberto Mendez Olivo
CEO at a comms service provider
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
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Anonymous User
Network Analyst III
Excellent.
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Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
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Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
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Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
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Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
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Jag Patel
Partner at BC Technologies
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
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Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Coordonnateur Du Service at a government
The customer service and support are good.
Read full review of Hornetsecurity Email Spam Filter and Malware Protection »
Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
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Albeez
IT Director at DAR AL ARKAN
Support is good.
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Review 1 of 30

Hugo Morillo
Datacenter & Infrastructure Guru at ITGES
I rate Veeam support seven out of 10.
Read full review of Veeam Data Cloud for Microsoft 365 »
Joel Negrão Moreira
Presales Storage Solution Architect at Hewlett Packard Enterprise
Veeam's technical support is good, I'm not aware of any big issues with it.
Read full review of Veeam Data Platform »
Ricardo Marques
Senior Sales Account Manager at Divultec
The customer service and support team are good. I rate them a nine out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
Their technical support is excellent. Whenever I have contacted Veeam support, they were very good, very helpful, and...
Read full review of Veeam Data Platform »
Jan De Jong
Senior IT specialist Virtualisation/Storage at Detron ICT Solutions at Detron
We've dealt with support in the past. They are helpful and responsive.
Read full review of Veeam Data Cloud for Microsoft 365 »
BasemIsmail
Business Development Specialist at a tech services company
Our technical team communicates with Veeam's tech support, and I communicate with the sales and presales solution...
Read full review of Veeam Backup for Google Cloud »
Yogesh BADREE
Information Technology Officer at MCCi
The support is good. When I had an issue, the team was very receptive and provided the assistance required through...
Read full review of Veeam Data Platform »
Emthias Abdul Salam
Technical Manager at Emirates Business Machines (EBM)
Technical support, particularly from the region where the connection is established, may be somewhat lacking. While...
Read full review of Veeam Data Platform »
Mike Kokolakis
Software Developer at ADMIN - Mike Kokolakis
I haven't used the solution's technical support since it provides good online documentation.
Read full review of Veeam Data Platform »
Anonymous User
Systems Engineer at a financial services firm
Technical support is very good.
Read full review of Veeam Data Platform »
Reinhardt Coetzee
Senior Engineer at MRB Secure
Their tech support is quite good. It's a legacy product in my eyes and it forms part of the basic principles of...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Ibrahim Hasan
Sales Manager at Beta Information Technology
The technical support is good.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Web developer at a energy/utilities company
Technical support has been good. I haven't needed them so far, but they did ask if I wanted help with the...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Support Manager at a tech vendor
Customer Service: No issues. Technical Support: Excellent, their support is fast and efficient.
Read full review of Veeam Data Platform »
Vincent Ho
System Director at Infoware Systems
We are satisfied with their technical support. I would rate it very highly as we keep using it regularly.
Read full review of Veeam Data Cloud for Microsoft 365 »
Reinhardt Coetzee
Senior Engineer at MRB Secure
The support for it is good. They basically do what they need to do. They are very quick to help.
Read full review of Veeam Data Cloud for Microsoft 365 »
Bhaskar Venkat Kota
Sr. System Architect at a tech services company
Technical support is good.
Read full review of Veeam Data Platform »
Anonymous User
Backup Engineer at a tech services company
The support from Veeam Cloud Connect is very good. I am satisfied.
Read full review of Veeam Cloud Connect [EOL] »
Vivath Chan
Head Data Center and Cloud Infrastructure Unit at a financial services firm
The response time is quite slow and I have complained many times. But their technical skill is quite good. For most...
Read full review of Veeam Data Platform »
Anonymous User
DC Infrastructure and Services Engineer at a tech services company
I would rate them a ten out of ten.
Read full review of Veeam Data Platform »
Anonymous User
Director Cloud Backup and DRaaS at a tech services company
Technical support is good and I would rate them a seven out of ten. The rating would improve if they were better at...
Read full review of Veeam Data Platform »
Nivendran NAir
Solutions Architect at BCX
It's been about eighteen to twenty-four months since I last dealt with Veeam ONE technical support, but the team was...
Read full review of Veeam Data Platform »
Shahul Hameed
Senior Data Center Administrator at a manufacturing company
Technical support is amazing.
Read full review of Veeam Data Platform »
Anonymous User
System Engineer at a computer software company
It should be good, but we have not used it.
Read full review of Veeam Data Platform »
Anonymous User
Director at a printing company
I would say it is good. I'm trying to remember when the last time was that I had to call technical support. I think...
Read full review of Veeam Data Platform »
Anonymous User
Senior Solutions Architect at a tech services company
The technical support is good.
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
System Engineer at a healthcare company
Customer Service: The customer service is excellent! Technical Support: Technical support is fantastic. Not only do...
Read full review of Veeam Data Platform »
Anonymous User
Technical Consultant at a tech services company
The technical support services are good. However, the response time could be better.
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Generally speaking about Veeam, as a vendor, from a technical support perspective, I've really enjoyed the fact that...
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Backup Engineer at a tech services company
We are always satisfied with technical support.
Read full review of Veeam Agent for Microsoft Windows [EOL] »

Review 1 of 30

Technical Support

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