Compare Hornetsecurity vs Veeam Software

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Popular Solutions

Hornetsecurity Altaro VM Backup

1 reviews

Hornetsecurity 365 Total Protection

3 reviews

Altaro VM Backup for MSPs

1 reviews

Veeam Data Platform

73 reviews

Veeam Backup for Microsoft 365

23 reviews

Veeam Agent for Microsoft Windows [EOL]

10 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Educational Organization

Construction Company

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anthony Linder
Information Technology Application Specialist at a government
Primarily, in our company, we use Altaro VM Backup for MSPs as a backup for our virtual machines since it helps us...
Read full review of Altaro VM Backup for MSPs »
Jag Patel
Partner at BC Technologies
We use Hornetsecurity 365 Total Protection to safeguard our client's data, including SharePoint data and emails, and...
Read full review of Hornetsecurity 365 Total Protection »
Heriberto Mendez Olivo
CEO at a comms service provider
Two months ago, a client had a problem with hardware failure and relied on Altaro VM Backup for backup and recovery...
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Review 1 of 3

Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at Arcana Info
It's not a big use case. It's just to install and back up the users. I recently had a project with a client with 500...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
David Villota
EMEA Hosting Engineer at Yanfeng Automotive
The solution has been installed on Linux machines.
Read full review of Veeam Agent for Linux [EOL] »
Charles Daou
Senior system Engineer at Soft Flow
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
BasemIsmail
Business Development Specialist at a tech services company
We use the solution to back up all users' data on the cloud. IT admins need to back up and protect users' data. We...
Read full review of Veeam Backup for Google Cloud »
AkankshnethiN
Senior Associate and cloud operations at Cloud4c
We manage Veeam for our customers. We are involved as partners and implementers between customers. We are not...
Read full review of Veeam Data Platform »

Review 1 of 5

Customer Service

Anthony Linder
Information Technology Application Specialist at a government
I haven't contacted the technical support team of Altaro VM Backup for MSPs. I mostly rely on people I know for help.
Read full review of Altaro VM Backup for MSPs »
Anonymous User
Senior Support Consultant
Customer Service: 8/10. Technical Support: 8/10.
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Ari-Greenbaum
IT Manager at Yad Sarah
I have not used the technical support.
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Anonymous User
CEO at a tech services company
Customer Service: Good Technical Support: Great
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Anonymous User
Product Area Manager at a comms service provider
Customer Service: We have not used them yet so I can’t judge. Technical Support: The technical support is fast and...
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Anonymous User
Owner at a computer software company
Their support is excellent.
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Anonymous User
Senior Support Consultant
Technical support is good, i.e., if you keep up the maintenance agreement.
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Anonymous User
Senior System/Package Engineer at a tech services company
Customer Service: It's great, the support is good and very fast in providing responses to queries. Technical Support:...
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Anonymous User
Solutions Architect at a tech services company
The technical support for this solution is excellent. I'd give it a rating of nine out of ten.
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Albeez
IT Director at DAR AL ARKAN
Support is good.
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Anonymous User
Network Analyst III
Excellent.
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Anonymous User
IT Manager
We haven't often used the technical support as it was not needed. When we did need it, we received a prompt response...
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Anonymous User
Customer Success Engineer at NetBeez
I've only contacted them a few times, response was quick.
Read full review of Hornetsecurity 365 Total Protection »
Jag Patel
Partner at BC Technologies
There hasn't been much experience with Hornetsecurity 365 Total Protection's technical support, but the support we've...
Read full review of Hornetsecurity 365 Total Protection »
Anonymous User
Works at a mining and metals company
Oh wow! Altaro's support and service are top-notch. They are always available and ready to help. We have had to call...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Infrastructure & Support Engineer
Customer Service: Customer service is excellent, and provides polite and prompt replies to emails. Technical Support:...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner at a tech services company
Nine out of 10.
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Anonymous User
Director
Customer Service: Extremely good, and the turnaround is less than a day. Technical Support: Extremely good, and the...
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Anonymous User
IT Support Engineer at a tech company
Excellent customer support. I only needed assistance during the activation process.
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Anonymous User
Security Engineer at a comms service provider
Customer Service: 10/10. Technical Support: 10/10.
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Anonymous User
Information Technologies and Security Specialist at a tech services company
Fantastic support crew, always ready to give sound advice on setups. They actually listen to complaints/feature...
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Heriberto Mendez Olivo
CEO at a comms service provider
I have had positive experiences with Altaro's customer service and technical support. While I mainly contact my...
Read full review of Hornetsecurity Altaro VM Backup »
Anonymous User
Owner
Customer Service: Their responses are always provided very quickly. Technical Support: I have not yet had to use tech...
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Martin Timmerman
Professor / Dedicated Systems Expert at Vrije Universiteit Brussel
I haven't needed to contact their technical support.
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Anonymous User
Infrastructure Solution Architect at a tech services company
Unfortunately, due to the sanctions in my country (Iran), I can't access the Microsoft support team. By doing this...
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Anonymous User
Business Process Specialist at a government
If you run into trouble, the support is always there to help. We hardly need support but when we do, it's great to...
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Review 1 of 26

Roopesh Mohabeer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
On a scale of one to five, I would rate the technical support a four.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Jannet Taboada Lizana
Presales System Engineer at Licencias OnLine
The technical support is good.
Read full review of Veeam Backup for Microsoft 365 »
Yogesh BADREE
Information Technology Officer at MCCi
The support is good. When I had an issue, the team was very receptive and provided the assistance required through...
Read full review of Veeam Data Platform »
Mohamed El-Sherbini
IT Manager at Mada Insurance
Support is best.
Read full review of Veeam Data Platform »
Masood Hussain
System Administrator at Hidada
The technical support from Veeam is good.
Read full review of Veeam Data Platform »
Kevin Honde
Data Solution Architect at Econet Wireless Zimbabwe
The technical support from Veeam Agent for Microsoft Windows is good. We had two issues that were resolved.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania
Opening an incident to them is quite easy and fast, and their initial response times are pretty decent.
Read full review of Veeam Data Platform »
Oola Opiyo
Senior Engeneer at Telco Systems
I have not encountered customer service and support.
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
System Administrator-L2 at a tech services company
Customer Service: The customer service is good, the response time is also good. Support is provided from Russia and...
Read full review of Veeam Data Platform »
Anonymous User
Virtualization Specialist at InterLAN S.A.S.
Customer Service: In Latin America (my area) it could be better. Technical Support: Great service. I only use the web...
Read full review of Veeam Data Platform »
Wira Chinwong
Service Director at scsi co.,ltd
We've been in touch with technical support in the past and they have been very quick to respond to us. They are...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Chief Technology Officer at a computer software company
We needed some technical support at the start. It was good. Here in Brazil, they are from Brazil and they have helped...
Read full review of Veeam Data Platform »
BarleMakumba
IT manager at a tech services company
Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the...
Read full review of Veeam Data Platform »
reviewer2552674
Project Manager and Technical Consultant at a computer software company
We haven't dealt with technical support.
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
Business Development Consultant at a tech vendor
There is room for improvement. However, when compared to other products, the support is on the good side.
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
It's as simple as just opening a support ticket online and calling the toll free number. An engineer engaged remotely...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
Technical Operations Team Lead - EU at a tech services company
I haven’t dealt with Veeam support, but my team say that tech support is decent and the skill varies significantly...
Read full review of Veeam Data Platform »
Anonymous User
Inside Solutions Architect at a tech services company
I've found the technical support to be excellent. The folks that I work with that support our partners are great.
Read full review of Veeam Data Platform »
Anonymous User
Senior System Engineer at a tech services company
Since they don’t have any technical support center in India, I would like to rate it a 5 out of 10.
Read full review of Veeam Data Platform »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The support provided by Veeam Backup & Replication is truly exceptional and highly responsive. Whenever I encounter...
Read full review of Veeam Data Platform »
Anonymous User
IT Project Manager at a tech services company
I would rate it very highly.
Read full review of Veeam Data Platform »
Atul Dond
Sr. Executive Admin at a tech consulting company
We've been satisfied with the level of support we get from technical support. They are helpful and responsive....
Read full review of Veeam Data Platform »
Ahmed Faiz
Consultant at Daniyals Inc
I did not have personal dealings with tech support. One of the IT managers did.
Read full review of Veeam Data Platform »
Mohammad HassanJaghel
Technical Service Engineer at a tech services company
The technical support is very good.
Read full review of Veeam Data Platform »
Anonymous User
Web developer at a energy/utilities company
Technical support has been good. I haven't needed them so far, but they did ask if I wanted help with the...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Backup & Storage Systems Manager at a university
Customer Service: I rate the level of customer service 9 out of 10. Technical Support: The level of technical support...
Read full review of Veeam Data Platform »
Anonymous User
Business Development Management at a tech services company
Technical support is really helpful and responsive. The only downside is sometimes it takes a bit of time when we...
Read full review of Veeam Backup for Microsoft 365 »
Anonymous User
Senior Solutions Specialist at a comms service provider
We've dealt with technical support in the past. Typically, we've had good outcomes. We're pretty satisfied with their...
Read full review of Veeam Backup for Microsoft 365 »
Wai Loh
Solutions Architect at Computer Land Malaysia
The solution's technical support is satisfactory. I rate the technical support an eight out of ten.
Read full review of Veeam Data Platform »
Anonymous User
Consultant at a computer software company
The quality of technical support could be improved, as I experienced a drop in the level of support that I expected....
Read full review of Veeam Agent for Linux [EOL] »

Review 1 of 30

Technical Support

No Data Available

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