Compare IS Decisions vs Trellix

IS Decisions

Based on 5 reviews.

Trellix

Based on 389 reviews.

Latest Research

Buyer's Guide

FileAudit vs. Trellix ESM

October 2024

Trellix ESM vs. FileAudit

Updated: October 2024

Buyer's Guide

FileAudit vs. Trellix ESM

October 2024

FileAudit vs. Trellix ESM

Updated: October 2024

Sample Customers

FileAudit

CommuniCare Health Centre, DP World, BAE Systems, Moet Hennessy, Ernst & Young, Honda, Volswagon, VTech, GlakoSmithKline, Lockheed Martin, US Navy, University of Alabama, Ministry of Interior Saudi Arabia, Total

Trellix ESM

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix

Police Bank, Verisk Analytics, Teck Resources

Popular Solutions

FileAudit

1 reviews

UserLock

0 reviews

Trellix Endpoint Security

20 reviews

Trellix MOVE AntiVirus

22 reviews

Trellix Endpoint Security (ENS)

22 reviews

Top Industries

Government

11%

Computer Software Company

10%

Manufacturing Company

Construction Company

Educational Organization

31%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bill H.
Information Technology at City Of Keizer
We needed to strengthen our access security after being hit by a ransomware attack. Implementing two-factor...
Read full review of UserLock »

Review 1 of 1

BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
The solution has been in place for quite some time – three or four years. We've renewed it several times, and we...
Read full review of Trellix Network Detection and Response »
AhmedEl-Tayeb
Product Manager at MCS
The endpoint of Trellix itself should be placed within an enterprise with more than 200 or 300 endpoints. And then,...
Read full review of Trellix Endpoint Security »
Ashford Asante
IT Manager at Lancaster Kumasi City
Since we're fully virtualized, it integrates seamlessly. We use the agent for deployment within the environment....
Read full review of Trellix MOVE AntiVirus »
Daniel Durian
Senior Information Security Manager at a real estate/law firm
I use Trellix ESM to monitor inbound communication from known threat hosts and detect cyberattacks. It's also useful...
Read full review of Trellix ESM »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
We use McAfee MVISION Endpoint Detection and Response for our endpoints, and we are currently trying out the solid...
Read full review of Trellix Endpoint Detection and Response (EDR) »

Review 1 of 5

Customer Service

AntoSebastin
Cyber Security Consultant - APAC at Logon Software
The technical support for the product is available only via email, not through toll-free numbers or phone calls. If...
Read full review of FileAudit »
Anonymous User
IT Manager at Xcel Mechanical Systems
I haven't had to contact support, so that's pretty good.
Read full review of UserLock »

Review 1 of 2

Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at Atlas Systems
Support is very good; they have local partners everywhere, so there's no issue there. For people who still use...
Read full review of Trellix Endpoint Security (ENS) »
Umesh Vashisht
SEO at Anand Group India
I do use the solution's technical support sometimes.
Read full review of Trellix MOVE AntiVirus »
Christian Guillén
Sales Manager at Last call
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Daniel Durian
Senior Information Security Manager at a real estate/law firm
The tool's partner provides the first level of support. When our engineers are unable to resolve the issues, we send...
Read full review of Trellix ESM »
Usman Ali
Principal Engineer at Emerson
The technical support services are complicated to access for the chat feature on the online portal. We could use the...
Read full review of Trellix ESM »
AmgadYousry
Head of Infrastructure at a tech services company
We've dealt with technical support. They take some time to answer, however, they solve the issue.
Read full review of Trellix Network Detection and Response »
S M Fazlul Haque
IT Lead Engineer, Information Technology at Banglalink
We receive local technical support and this is networked, which allows them to to open a ticket for us.
Read full review of Trellix Endpoint Security »
SRIYANSH SRIVASTAVA
Member Of Technical Staff at NEC
I'm satisfied with McAfee support.
Read full review of Trellix MOVE AntiVirus »
Amirsaeed Iloukhani
Security Consultant at Bank Meli Exchange
The support from McAfee ESM could improve. They could improve the speed. I rate the support from McAfee ESM a four...
Read full review of Trellix ESM »
Sagi Zelinger
Professional Services Division Manager at 2Bsecure
Technical support is great.
Read full review of Trellix Network Detection and Response »
itmanager1231232
IT Manager at a tech services company
It has good technical support, which is available around the clock. You can call up anytime and get whatever you...
Read full review of Trellix ESM »
Craig Meads
Managing Director at Computer Wise
I would rate technical support at a ten out of ten. They have been great. We have found them to be helpful and...
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of Trellix Network Detection and Response »
S.M.J.B.Samaranayake
Systems Engineer at South Asian Technologies
Our experience is from the technical support in India, and it is good.
Read full review of Trellix Endpoint Security »
Selina Aldefolla
Information Security Officer at a healthcare company
The technical support is fast and they have been helpful in resolving our issues.
Read full review of Trellix ESM »
AhmedEmara1
Infrastructure Manager at 0
The support team is knowledgeable.
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Lead IT Specialist at a tech services company
When you first contact technical support, they simply show you articles. It is only after it is escalated that a...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of Trellix Network Detection and Response »
Anonymous User
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of Trellix Network Detection and Response »
Anonymous User
Junior Product Consultant at a tech services company
The technical support is very good.
Read full review of Trellix Intrusion Prevention System »
Philippe Panardie
RSSI at SDIS49
Technical support is rather good. But it's very restrictive, it's false of maintenance. If you're don't authenticate...
Read full review of Trellix Network Detection and Response »
Anonymous User
information security at a insurance company
In my company, if you face issues with Trellix Network Detection and Response or Trellix EDR, there is a separate...
Read full review of Trellix Network Detection and Response »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is very responsive and fast. They send an email on the same day of the call.
Read full review of Trellix Collaboration Security »
Owais Yousuf
Solution Architect Security at a tech services company
Technical support is getting better now, but previously, the support was not optimum or not available. when we opened...
Read full review of Trellix Endpoint Security »
Wilfred Mwigio
ITOfficer at U.S. Army Medical Research Unit - Kenya
The tech support was pretty responsive and I believe all my questions were answered within the stated timeline. I...
Read full review of Trellix Endpoint Security »
Anonymous User
Information Security Officer at a tech services company
They take a long time, and the technical person who comes from support doesn't seem to be knowledgeable. When...
Read full review of Trellix ESM »
Anonymous User
IT Risk Management Engineer at a financial services firm
Customer Service: We're very happy with customer service. I can go on to the website and get live chat communication...
Read full review of Trellix Endpoint Security »
Chandrasekhar Reddy Chennuru
Scientist/Engineer-SG at NRSC
I did not have a problem with the support I received from McAfee MOVE AntiVirus.
Read full review of Trellix MOVE AntiVirus »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Trellix Network Detection and Response »

Review 1 of 30

Technical Support

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