Compare MSP360 vs SolarWinds

MSP360

Based on 15 reviews.

SolarWinds

Based on 387 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Dameware Remote Support

Illinois School District

SolarWinds Dameware Remove Everywhere

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

Popular Solutions

MSP360 Backup

2 reviews

SolarWinds NPM

15 reviews

SolarWinds NetFlow Traffic Analyzer

12 reviews

SolarWinds Server and Application Monitor

10 reviews

Top Industries

Computer Software Company

15%

Insurance Company

13%

Manufacturing Company

Construction Company

Educational Organization

48%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

CONRAD FORREST
President at MTS Consulting Group, Inc.
We are a managed service provider that's migrating more into cybersecurity, and I knew I needed a backup solution. I...
Read full review of MSP360 Backup »

Review 1 of 1

DeepakVyas
Global-Manager Network & communications at Secure Meters Limited
We are using SolarWinds and have all the modules with us, including NetFlow and NPM. It is primarily used for...
Read full review of SolarWinds NetFlow Traffic Analyzer »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We use SolarWinds Network Device Monitor to keep track of all network devices and manage their configurations. It...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Architect at a logistics company
We have a client who is a global logistics company, and we use NPM to manage their devices globally. These devices...
Read full review of SolarWinds NPM »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »

Review 1 of 5

Customer Service

CONRAD FORREST
President at MTS Consulting Group, Inc.
The technical support is decent, but I don't want to know the details of the backup and we almost have to pay...
Read full review of MSP360 Backup »
DavidWork
Owner at Earthclick.net
I rate the support from MSP360 Backup an eight out of ten.
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Amit Suthar
Team Lead at Dev Information Tech Pvt Ltd
The technical support services are good.
Read full review of MSP360 Backup »
Magdalena Stanek
Owner at DataCorp Magdalena Stanek
We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any...
Read full review of MSP360 Backup »
Anonymous User
Director at CyberSec Europe
Not applicable.
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Anonymous User
Owner at a tech services company
Their support is very good. I am happy with the support.
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Anonymous User
IT Manager at a transportation company
Their support is good.
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Anonymous User
Owner
I have only had one question that I emailed support. My question was addressed in less than 24 hours, even going back...
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Anonymous User
President and Chief Technology Officer at a tech services company
We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive....
Read full review of MSP360 Backup »
Anonymous User
System Admin at a financial services firm
Technical support is good and it is easy to get solutions.
Read full review of MSP360 Backup »
Fabio De Souza
TS Engineer at a computer software company
I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My...
Read full review of MSP360 Backup »

Review 1 of 11

Dr. SureshHungenahally
Chief Executive Officer at a consultancy
SolarWinds is excellent with its presets and typically requires an implementation partner, which is beneficial since...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Olajide Olusegun
Network Team Lead at Atlas Security
The response times could improve for the support team from SolarWinds NCM. In the past, we've encountered bugs and...
Read full review of SolarWinds Network Configuration Manager »
Catherine Akinwolere
System Engineer at Lumenave
The support is very, very good. In case there's any problem, we can contact support.
Read full review of SolarWinds Server and Application Monitor »
Yoshiro Travezano
IM Infrastructure Specialist at Anglo American
Their support is good.
Read full review of SolarWinds NPM »
Catherine Akinwolere
System Engineer at Lumenave
Technical support is awesome. An email is responded to within five minutes and we will get feedback. Their staff is...
Read full review of SolarWinds Server and Application Monitor »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
The support could improve by being quicker.
Read full review of SolarWinds NPM »
Subhajit Nag
Senior Process Associate at Tata Consultancy Services
The technical support is good from SolarWinds Virtualization Manager. The response has been fast.
Read full review of SolarWinds Virtualization Manager »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
We do not have to contact the technical support for SolarWinds that I am aware of. Sometimes I have heard of support...
Read full review of SolarWinds NPM »
Manish Ved
Lead Infrastructure Domain Architect (Systems) at a healthcare company
I would rate the technical support of this solution an eight, on a scale from one to 10, with one being the worst and...
Read full review of SolarWinds Network Configuration Manager »
RajeshB
Server and Network Monitoring Manager at a consultancy
About 10 years ago, support was very good, but in the last two to three years, we are observing that the support...
Read full review of SolarWinds IPAM »
Tochukwu Uzomba
Solutions Architect at Boch Systems Company Limited
They have good technical support. I have not requested support myself because SolarWinds handles direct deployments.
Read full review of SolarWinds NPM »
Anonymous User
Senior Technical Analyst at CS Softwares.
I have no problems with the support of SolarWinds. When my client has a problem, our support always uses the...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Engineer
Customer Service: Very good. Technical Support: Very good.
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Platform Engineer III at a insurance company
Customer Service: Customer service is pretty good. Technical Support: Tier 3 is excellent they know how to repair a...
Read full review of SolarWinds NPM »
NishantShrivastava
Consultant at a tech vendor
For SolarWinds, my company needs to send an email to the customer support of SolarWinds, after which they will reply...
Read full review of SolarWinds NPM »
Anonymous User
Manager of Global Data Center SAP Operations Team at a manufacturing company
Has been good, but for this product, we have not had any issues requiring assistance. Very easy to implement and use.
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Senior Information Security Officer at a financial services firm
I'd rate technical support at eight out of ten. They are helpful and fast.
Read full review of SolarWinds Server and Application Monitor »
Jeffrey Robinette
System Engineer at a government
Customer Service: Good. There can be lag times on responses. Technical Support: Eight on a scale of 10.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Vice President Of Global Operations at a computer software company
We didn't always get the responsiveness that we needed in terms of the level of urgency. If it was something where it...
Read full review of SolarWinds NPM »
Anonymous User
Chief Technology Officer at a tech services company
I rate technical support 5/5. We haven’t had to reach out to tech support often, to be honest. But when we did, we...
Read full review of SolarWinds IPAM »
Mohamed Talbi
Network and Security Engineer at Neurones
In terms of support, I would rate them five or six out of ten. It was difficult to find videos for training. Overall,...
Read full review of SolarWinds NetFlow Traffic Analyzer »
MohammedAlkhabbat
Network Administrator at Libyana Mobile Phone
For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.
Read full review of SolarWinds NPM »
AchmadFredericks
Director, Technical Architect at Archer Information Technology
I have not actually had to use technical support very much. I can not even count more than five instances in the span...
Read full review of SolarWinds Security Event Manager »
Kumar Mahadevan
IT Infrastructure Analyst at AG Group
good. can be hit or miss sometimes, but sometime you get some good tech support over there.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Infrastructure Manager at a recreational facilities/services company
I have not used technical support for Passportal.
Read full review of SolarWinds Passportal »
Αλέξανδρος Γκανάς
Pre-Sales Datacom Consultant at Space Hellas S.A.
The solution's technical support service response could be faster.
Read full review of SolarWinds Network Configuration Manager »
Keith Galleros
Information Security Analyst at Detecon Al Saudia Co. Ltd.
There is not much in terms of technical support because it is a web-based application. They do not support Adobe...
Read full review of SolarWinds Security Event Manager »
SidneiYokoyama
CISO at LGPDNOW
The support is good, featuring technicians who understand technical issues. There is room for improvement by offering...
Read full review of SolarWinds Kiwi Syslog Server »
SumitKumar1
SolarWinds SME at a sports company
I just recently raised an issue with support. Apart from that, I haven't had any issues with NCM. I had issues with...
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
Technical Head at a tech services company
I'm part of the THWAK, a community that uses SolarWinds. They're okay. There are so many configurations there,...
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.