Dameware Remote Support Reviews

Name: Dameware Remote Support
Brand: SolarWinds
Rating: 4 (3 reviews)

4.3 out of 5

3 reviews
100% willing to recommend

476 followers

What is Dameware Remote Support?

DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

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Dameware Remote Support is the #20 ranked solution in top Active Directory Management solutions and #29 ranked solution in top Remote Access solutions. PeerSpot users give Dameware Remote Support an average rating of 8.6 out of 10. Dameware Remote Support is most commonly compared to ServiceNow: Dameware Remote Support vs ServiceNow. Dameware Remote Support is popular among the large enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 17% of all views.

Buyer's Guide

Remote Access

October 2024

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Helped 814,763 peers since 2012

Featured reviews

it_user273750

SCCM Remediation Specialist at a energy/utilities company with 10,001+ employees

The ability to control admin rights through AD groups allows the techs to have all of the rights that they would normally without adjustments on the backend of the product. The Internet Sessions with the Remote Support tool also help for field support as well The Internet Sessions with the Remote…

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it_user286833

Level 2 Help desk Support Analyst at a retailer with 1,001-5,000 employees

Using DameWare has made the troubleshooting process faster. It's easier for us and for the customer There are no improvements I can think of right off the bat. The software is pretty simplistic. I have used the remote version for five years. There where no issues when we deployed the product.…

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it_user323577

Tier1 - IT Support Technician at a comms service provider with 501-1,000 employees

The ability to see issue from users perspective and installation of software. Worked well for awhile but issues with it connecting over VPN was a major drawback. We've been using it since 2009. We also utilize GoToAssist which has more features and runs smoother. It also allows us to send…

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Dameware Remote Support mindshare

As of November 2024, the mindshare of Dameware Remote Support in the Remote Access category stands at 1.5%, down from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

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Key learnings from peers

Valuable Features

Dameware Remote Support offers efficient remote access and troubleshooting, secure login authentication, and easy integration with Active Directory. Users appreciate its intuitive installation process and the ability to manage multiple machines simultaneously. The reliability and speed of connectivity are frequently highlighted, as well as robust reporting and auditing capabilities. Enhanced customer support and cost-effectiveness are noted as significant benefits.

Room for Improvement

Dameware Remote Support needs to improve its overall performance as users have experienced lag during sessions. Its installation process is complex, causing difficulties for some users. The software's integration with other tools and systems appears to lack seamlessness. Users have pointed out that customer service takes considerable time to resolve issues. Additionally, frequent updates and patches cause interruptions in workflow and sometimes introduce new bugs affecting functionality.

ROI

Dameware Remote Support significantly improved efficiency by reducing downtime and enhancing troubleshooting capabilities. Users noted faster resolution times and increased productivity. It provided seamless access to remote machines, streamlining workflow. Remote diagnostics and repairs saved time and reduced travel costs. The centralized management feature made it easier to handle multiple machines. Additionally, it was cost-effective and easy to deploy, further contributing to higher ROI.

Pricing

Dameware Remote Support offers flexible licensing starting at $295 per user. Users highlight its robust features, ease of use, and responsive customer support. Enterprise buyers appreciate its cost-effectiveness and comprehensive toolset for remote IT management. Users also note its high value compared to competitors.

Popular Use Cases

Dameware Remote Support is primarily used for remote access and troubleshooting, allowing IT professionals to manage and resolve issues on client computers efficiently. Users appreciate its ability to simplify the process of accessing remote systems, providing capabilities such as file transfer, system monitoring, and software installation. It is favored for its ease of use, versatility, and robust functionality in various IT environments.

Service and Support

Customers often commend Dameware Remote Support for its reliable and quick assistance. Users mention getting rapid responses from knowledgeable agents. Many appreciate the consistent and effective technical support, highlighting prompt issue resolution. Some users note that service representatives are very professional and courteous. They find customer service accessible and helpful, which enhances their overall experience using Dameware Remote Support.

Deployment

Setting up Dameware Remote Support is straightforward and quick, according to users. Many mention its installation process is easy and user-friendly, requiring minimal effort. Some highlight the intuitive nature of configuration, removing complexity from initial deployment. Users appreciate that it integrates seamlessly with existing systems, reducing downtime. Several commend the clear guidance provided during setup, making it accessible even for those with limited technical knowledge.

Scalability

Dameware Remote Support is praised for high scalability, suitable for both small and large environments. Users appreciate its efficient handling of multiple simultaneous connections and easy management of remote devices. Many find its performance consistent even as network size grows. Users believe it offers robust features and seamless integration, enhancing efficiency in larger setups. Some mention occasional slowdowns in extremely large-scale deployments but still consider it reliable.

Stability

Dameware Remote Support has strong stability. Users praise its reliable performance during remote sessions. Many find it easy to deploy with minimal downtime. Some mention occasional minor issues, but these are quickly resolved. Users appreciate its consistency and robust features, making it dependable for various tasks. Positive feedback highlights its seamless integration and minimal disruptions during use, reinforcing its stable nature. Overall, Dameware Remote Support is highly regarded for its dependable stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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