BeyondTrust Remote Support and Dameware Remote Support are robust solutions competing in the remote assistance category. BeyondTrust is preferred for its advanced security measures, while Dameware stands out for its simpler setup and integration capabilities.
Features: BeyondTrust Remote Support is highly valued for its comprehensive security features, strong support for multiple platforms, and improved user satisfaction. Dameware Remote Support is known for its ease of integration with existing IT infrastructure, a user-friendly approach, and practical features for varied IT environments.
Room for Improvement: BeyondTrust could improve by simplifying its configuration process, enhancing response time, and improving usability. Dameware could benefit from more advanced features, a modernized update, and increases in feature depth.
Ease of Deployment and Customer Service: BeyondTrust offers a straightforward deployment model but has mixed reviews on customer service responsiveness. Dameware stands out for its quick deployment and reliable customer service.
Pricing and ROI: BeyondTrust involves higher initial setup costs but provides significant ROI due to decreased downtime and enhanced security. Dameware has a more affordable setup with a steady ROI, attributed to efficient integration and lower upfront costs.
BeyondTrust Remote Support is software built to help organizations gain access to and support nearly any remote computer or mobile device with a single solution. BeyondTrust Remote Support works across Windows, Mac, and Linux and gives you access and control whether a device is on or off the network.
BeyondTrust Remote Support Features
BeyondTrust Remote Support has many valuable key features. Some of the most useful ones include:
BeyondTrust Remote Support Benefits
Some of the benefits of using BeyondTrust Remote Support include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BeyondTrust Remote Support users.
A Cybersecurity Architect at a tech vendor says, “The most valuable features are the ease of deployment, performance, pre and post-sales support, the vast majority of the localization they have done and the solution provider that they support. You can't compete with TeamViewer or any other similar products. It's completely in a class of its own.”
An Enterprise Service Desk Systems Manager at a manufacturing company comments, "Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
PeerSpot user Mark B., Sr VP of Business Operations at Networking Technologies and Support, Inc., explains that he thinks the solution is “Great for delivering end-user support, good at recording sessions, and very stable.
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.