Dameware Remote Support and Microsoft Intune serve as capable remote management tools in the IT sector. Based on user reviews, Intune often leads in overall features and user experience, while Dameware is praised for its cost-effectiveness and ease of use.
Features: Dameware Remote Support excels in remote access and troubleshooting, providing robust tools for IT professionals to directly manage systems. Microsoft Intune shines with comprehensive device and application management, offering granular control over security policies and compliance settings. Intune's broader feature set may appeal more to enterprises seeking extensive management capabilities.
Room for Improvement: Users suggest Dameware Remote Support could benefit from a more intuitive setup process and better integration with third-party applications. For Microsoft Intune, the main areas for improvement include reducing the complexity of its interface and enhancing its support resources.
Ease of Deployment and Customer Service: Dameware Remote Support is often appreciated for its straightforward and quick deployment process, coupled with responsive customer service. Meanwhile, Microsoft Intune's deployment is seen as more complex, requiring significant initial configuration, but it benefits from comprehensive support options.
Pricing and ROI: Dameware Remote Support is frequently recognized for its affordability and quick return on investment, fitting well within small to medium-sized business budgets. Microsoft Intune, although perceived as pricier, is justified by users due to its extensive features and long-term ROI potential.
Microsoft Intune is a comprehensive cloud-based service that allows you to remotely manage mobile devices and mobile applications without worrying about the security of your organization’s data. Device and app management can be used on company-owned devices as well as personal devices.
In an increasingly mobile workforce, Microsoft Intune keeps your sensitive data safe while on the move. Microsoft Intune makes it possible for your team members to work anywhere using their mobile devices. Microsoft Intune provides both the flexibility and the control needed for securing all your data on the cloud, no matter where the device with the data is located.
Microsoft Intune Device Management Key Features
With Microsoft Intune Device Management you can:
Mobile Application Management
Mobile application management in Intune is designed to protect your organization’s data at the application level.
With Microsoft Intune Application Management you can:
As part of Microsoft's Enterprise Mobility + Security (EMS) suite, Intune integrates with Microsoft Entra ID for access control and with Azure Information Protection for data protection. It also integrates with Microsoft 365 Applications.
Reviews from Real Users
Microsoft Intune stands out among its competitors for a number of reasons. Two major ones are its ability to secure all devices under its management and the flexibility that the solution offers its users.
A computing services manager notes, "Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."
The head of IT engineering at a financial services company writes, "The one feature we find most useful is the Mobile Application Manager. There are two types: we have the complete MDM and the Mobile Application Manager (MAM). We don't give our users phones, it is their own personal phone, and we need to allow them to have access to the company details on their phone. We need to create a balance between their own personal data and the company data. We deploy the Mobile Application Manager for them so that we won't be able to interfere with their own personal data."
We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
