Compare Nagios vs Rapid7

Nagios, an open-source computer-software application, monitors systems, networks and infrastructure. Nagios offers monitoring and alerting services for servers, switches, applications and services. It alerts users when things go wrong and alerts them a second time when the problem has been resolved. Ethan Galstad and a group of developers originally wrote Nagios as NetSaint. As of 2015 "Agios" also transliterates the Greek word, which means "saint".

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Sample Customers

Nagios XI

Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.

Nagios Core

Airbnb, Cisco, PayPal, FanDuel

Nagios Log Server

IBM, impulse, wipro, comteco

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightOps

Trimble Navigation Limited

Popular Solutions

Nagios XI

6 reviews

Nagios Core

12 reviews

Nagios Network Analyzer

5 reviews

Rapid7 InsightVM

16 reviews

Rapid7 InsightIDR

17 reviews

Rapid7 Metasploit

12 reviews

Top Industries

Educational Organization

46%

Computer Software Company

Financial Services Firm

Government

Educational Organization

24%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Amir Said
Site Duty Manager at Assw
We use Nagios XI in our network and server monitoring and sub-SMB. If somebody needs to listen to traffic, we use it...
Read full review of Nagios XI »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
Primarily, I use it to monitor the uptime of all equipment, as well as network connectivity, availability, and the...
Read full review of Nagios Network Analyzer »
Syarul Idzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
In my company, we use Nagios Log Server as our data center.
Read full review of Nagios Log Server »
Nishith Vyas
Sr. System Administrator at Guj Info Petro Limited
The main objective to use Nagios Core 4.x is to save significant costs on Infrastructure Monitoring without...
Read full review of Nagios Core »
SyarulIdzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
We use it for this specific client, they've deployed multiple instances of it across various locations to facilitate...
Read full review of Nagios Fusion »

Review 1 of 5

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Rapid7 Metasploit primarily for scanning within my environment.
Read full review of Rapid7 Metasploit »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I am using Rapid7 InsightIDR as an InsightIDR solution. This tool is integrated with other solutions like endpoint...
Read full review of Rapid7 InsightIDR »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I use the solution in my company for cybersecurity purposes.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Architect/Staff Engineer at a consultancy
We initially wanted to implement CSPM a couple of years back. We did the market research, performed analysis,...
Read full review of Rapid7 InsightCloudSec »
Hiroshi Watanabe
Marketing Expert at J's communication
Our clients use AppSpider to address security concerns for their websites. It is particularly used by customers who...
Read full review of Rapid7 AppSpider »

Review 1 of 5

Customer Service

PriyankaBachu
Senior Consultant at a consultancy
The technical support is variable - sometimes I get answers, but most of my tickets go unanswered.
Read full review of Nagios XI »
Daniel Tamiru
Manager, Database & System Administration at Awash International Bank
We do not have experience with customer service and support.
Read full review of Nagios Core »
James Jaramillo
IT Specialist at ADDI
Nagios support is good. They also have a complete knowledge base, so if you need to figure something out, you can...
Read full review of Nagios Core »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
The customer service and support team is good. Whenever I needed assistance, they were responsive and provided the...
Read full review of Nagios Network Analyzer »
Syarul Idzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
I had raised a ticket with the solution's technical support for some stability issues, and they helped me resolve my...
Read full review of Nagios Log Server »
Anonymous User
Computer Engineer at a tech services company
For technical support, I think I would try to rate it somewhere around seven out of ten.
Read full review of Nagios Core »
Anonymous User
Linux Administrator at a tech services company
The support is good. I would rate them a seven out of ten.
Read full review of Nagios XI »
Anonymous User
IT Coordinator at a tech services company
I've never needed to contact the vendor as I have always found my answers via the documentation and Google searches.
Read full review of Nagios Core »
Anonymous User
Manager IT / Technical Project at a comms service provider
The support from Nagios XI is good and the response time is good. However, it can take some time to reach the right...
Read full review of Nagios XI »
Anonymous User
System Administrator at a hospitality company
With the open source forks, the community is vast and so is the knowledge around the product. Because of this, even...
Read full review of Nagios XI »
Anonymous User
Solutions Architect at Blue Telecom Consulting
They have very accurate and fast support.
Read full review of Nagios XI »
Goce Gavrilov
Chief Information Officer at a insurance company
I have not been in touch with Nagios technical support.
Read full review of Nagios Fusion »
Anonymous User
Partner Technical Support & Escalation Manager at a tech vendor
I have not contacted them for a long time.
Read full review of Nagios Core »
Anonymous User
Manager - Cybersecurity Technology, Cybersecurity Technology Services at a tech services company
Customer Service: I'm not using any customer service. Technical Support: I'm not in need of any technical support.
Read full review of Nagios XI »
Krish Sastry
Distributed Systems Architect at a manufacturing company
It's based on a forum. It allows us to get help from support as well as from other clients who may have knowledge.
Read full review of Nagios XI »
Anonymous User
NOC Engineer at a financial services firm
Customer Service: I've worked on several occasions with Nagios customer service and technical support, always...
Read full review of Nagios XI »
Anonymous User
Client Engineer at a tech services company
Since Nagios is open source, I had to rely completely on forums and web articles. However, Nagios was set up before I...
Read full review of Nagios Core »
Anonymous User
Linux Administrator at a tech services company
Support could be better. The main issue is that their support is in the US. They are only available in a certain...
Read full review of Nagios Log Server »
Anonymous User
Head of IT, Projects and Organization at a financial services firm
Technical support is very good but is very expensive. It is becoming more and more expensive just like the upgrade....
Read full review of Nagios XI »
Anonymous User
Operational Lead at a government
The solution's technical support is okay. I am always with the people on the support side.
Read full review of Nagios XI »
Matthew Camilleri
NMS Team Leader at KORE Telematics Inc.
We use the support forum. In fact, it's part of the license. Even if you're just a member of the forum, you can still...
Read full review of Nagios XI »
Constant Assoukpe
Administrateur reseaux at Orange
It's very stable, so I haven't needed to contact technical support.
Read full review of Nagios Core »
Anonymous User
Network Engineer at a retailer
We don't really have technical support from the solution. We rely instead on learning the solution and focusing on...
Read full review of Nagios Core »
David Pratt
Senior DevOps Engineer Individual Contributor at EML Payments Ltd
Technical support is generally good. I would rate them a four out of five.
Read full review of Nagios XI »
Anonymous User
Software Engineer at a transportation company
I haven't tried to contact support. I was searching on the support forums, but that was not for me. I tried many...
Read full review of Nagios Core »
Aymen Dridi
Systems and Virtualization Engineer at Altelios Technology Group
We use the open-source version of this solution and there is a large community that can provide support for any of...
Read full review of Nagios Core »
SyarulIdzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
I am satisfied with its technical support and I would rate it nine out of ten.
Read full review of Nagios Fusion »
Hattab Mahdi
Assistant Director at unpa
We haven't needed to contact support since we have a very big, strong senior engineering team. We have very good...
Read full review of Nagios XI »
Anonymous User
R&D Support & Monitoring, IT Production at a tech vendor
I haven't had any experience with technical support.
Read full review of Nagios XI »
Anonymous User
IT-OSS Manager at a comms service provider
Because we are working in Iran, we have embargoes, and this means we don't have any support from Nagios support. As a...
Read full review of Nagios XI »

Review 1 of 30

ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
They have excellent support with internal Slack channels and are directly reachable through Teams. Their assistance...
Read full review of Rapid7 InsightCloudSec »
JensWolf
Systems Administrator at Gernandt & Danielsson Advokatbyrå KB
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Davide Baudanza
CoFounder & Head of Technology at intuity
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Roy Jones
Cloud Architect at SofLabTech
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Hiroshi Watanabe
Marketing Expert at J's communication
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav dd
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The nice thing about MDR is that we have a number to call. If there's something major or risky, we have a telephone...
Read full review of Rapid7 MDR »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Technical Support

No Data Available

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