Compare Nagios vs Rapid7

Nagios, an open-source computer-software application, monitors systems, networks and infrastructure. Nagios offers monitoring and alerting services for servers, switches, applications and services. It alerts users when things go wrong and alerts them a second time when the problem has been resolved. Ethan Galstad and a group of developers originally wrote Nagios as NetSaint. As of 2015 "Agios" also transliterates the Greek word, which means "saint".

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Sample Customers

Nagios XI

Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.

Nagios Core

Airbnb, Cisco, PayPal, FanDuel

Nagios Log Server

IBM, impulse, wipro, comteco

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightOps

Trimble Navigation Limited

Popular Solutions

Nagios XI

6 reviews

Nagios Core

11 reviews

Nagios Network Analyzer

5 reviews

Rapid7 InsightVM

14 reviews

Rapid7 InsightIDR

17 reviews

Rapid7 Metasploit

11 reviews

Top Industries

Educational Organization

44%

Computer Software Company

Financial Services Firm

Government

Educational Organization

23%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
Primarily, I use it to monitor the uptime of all equipment, as well as network connectivity, availability, and the...
Read full review of Nagios Network Analyzer »
Syarul Idzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
In my company, we use Nagios Log Server as our data center.
Read full review of Nagios Log Server »
Nishith Vyas
Sr. System Administrator at Guj Info Petro Limited
The main objective to use Nagios Core 4.x is to save significant costs on Infrastructure Monitoring without...
Read full review of Nagios Core »
Emmanuel Appiah Boateng
Network and Security Engineer at a educational organization
I normally use Nagios XI for our servers. It's not particularly used for network equipment, however, I use it for...
Read full review of Nagios XI »
SyarulIdzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
We use it for this specific client, they've deployed multiple instances of it across various locations to facilitate...
Read full review of Nagios Fusion »

Review 1 of 5

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Rapid7 Metasploit primarily for scanning within my environment.
Read full review of Rapid7 Metasploit »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I am using Rapid7 InsightIDR as an InsightIDR solution. This tool is integrated with other solutions like endpoint...
Read full review of Rapid7 InsightIDR »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I use the solution in my company for cybersecurity purposes.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
I am working with Rapid7 InsightAppSec as well as Insight VM.
Read full review of Rapid7 InsightAppSec »

Review 1 of 5

Customer Service

PriyankaBachu
Senior Consultant at a consultancy
The technical support is variable - sometimes I get answers, but most of my tickets go unanswered.
Read full review of Nagios XI »
Amit Rane
Testing Staffing Manager at Capgemini
Technical support is good. They have some platinum, gold, and bronze support options. Based on your eligibility, they...
Read full review of Nagios Network Analyzer »
James Jaramillo
IT Specialist at ADDI
Nagios support is good. They also have a complete knowledge base, so if you need to figure something out, you can...
Read full review of Nagios Core »
Rizwan Shabbir
Systems Administrator at Mentor Graphics
We do not have support for this solution, it is free.
Read full review of Nagios Core »
FakhruddinLokhandwala
Solutions Architect at NTT
I rate the technical support an eight out of ten.
Read full review of Nagios XI »
Anonymous User
Head of IT, Projects and Organization at a financial services firm
Technical support is very good but is very expensive. It is becoming more and more expensive just like the upgrade....
Read full review of Nagios XI »
Constant Assoukpe
Administrateur reseaux at Orange
It's very stable, so I haven't needed to contact technical support.
Read full review of Nagios Core »
Anonymous User
Strategic Staffing Solutions at a retailer
Tech support has been pretty good. There have been a couple of occasions where we've had to pick up the phone and...
Read full review of Nagios Core »
Anonymous User
Senior Systems Architect at Rezgateway
The end-users love quick alerting and Grafana dashboards.
Read full review of Nagios Core »
Hattab Mahdi
Assistant Director at unpa
I have not needed to contact technical support. There are webinars and other information available that I have made...
Read full review of Nagios XI »
Anonymous User
Operational Lead at a government
The solution's technical support is okay. I am always with the people on the support side.
Read full review of Nagios XI »
Hattab Mahdi
Assistant Director at unpa
We haven't needed to contact support since we have a very big, strong senior engineering team. We have very good...
Read full review of Nagios XI »
MohamedEl Azzouzi
Production Systems Engineer at Enwe
Technical support isn't very good. You can't find much help on the forums. You need to look things up by yourself...
Read full review of Nagios Network Analyzer »
Anonymous User
Network Operations Center Manager at a tech services company
We have not contacted technical support. Most of the online documentation is helpful.
Read full review of Nagios Core »
UweBergemann
Administrator at self-employed
I have not contacted technical support for the solution.
Read full review of Nagios Core »
Anonymous User
Network Engineer at a retailer
We don't really have technical support from the solution. We rely instead on learning the solution and focusing on...
Read full review of Nagios Core »
Anonymous User
Site Reliability Engineer at a tech company
I haven't had the need to use technical support.
Read full review of Nagios Core »
Anonymous User
Consultant Ingénieur de production informatique at a tech services company
Nagios responds quickly when you need them, and the community is really big.
Read full review of Nagios XI »
Anonymous User
IT Support Technician
Customer Service: Can't comment on this as Nagios Core is supplied without support. Technical Support: This is one...
Read full review of Nagios Core »
Matthew Camilleri
NMS Team Leader at KORE Telematics Inc.
We use the support forum. In fact, it's part of the license. Even if you're just a member of the forum, you can still...
Read full review of Nagios XI »
Anonymous User
Labs infrastructure & technology team leader at a comms service provider
Customer Service: I'm not using any customer service. Technical Support: I'm not in need of any technical support.
Read full review of Nagios Core »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
I dealt with technical support for a few months, but because I do not have a support contract I have not used it in...
Read full review of Nagios XI »
Anonymous User
R&D Support & Monitoring, IT Production at a tech vendor
I haven't had any experience with technical support.
Read full review of Nagios XI »
Anonymous User
Solutions Architect at Blue Telecom Consulting
They have very accurate and fast support.
Read full review of Nagios XI »
SyarulIdzuddin Adzmi
Operation Director at Digital Pulse Sdn Bhd
I am satisfied with its technical support and I would rate it nine out of ten.
Read full review of Nagios Fusion »
Anonymous User
Software Engineer at a transportation company
I haven't tried to contact support. I was searching on the support forums, but that was not for me. I tried many...
Read full review of Nagios Core »
Anonymous User
Computer Engineer at a tech services company
For technical support, I think I would try to rate it somewhere around seven out of ten.
Read full review of Nagios Core »
Anonymous User
Senior Technical Support Engineer at a cloud solution provider
We have not needed technical support.
Read full review of Nagios Core »
Anonymous User
IT Coordinator at a tech services company
I've never needed to contact the vendor as I have always found my answers via the documentation and Google searches.
Read full review of Nagios Core »
Anonymous User
Principal Engineer at a tech vendor
An eight out of 10, because technical support always has room for improvement.
Read full review of Nagios XI »

Review 1 of 30

Prasanth Prasad
Director of Technology at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Girish Kikkeri
Cyber Security Consultant at Relevance Lab
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Anonymous User
Database Administrator
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Product Manager at a tech services company
Rapid7 InsightIDR's technical support is great and very responsive. Of course, their support depends on the SLAs.
Read full review of Rapid7 InsightIDR »
Anonymous User
Network Support Engineer at a tech services company
The technical support team is good.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Davide Baudanza
CoFounder & Head of Technology at intuity
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Anonymous User
Security Architect/Staff Engineer at a consultancy
You will get good support if you pay for good licensing options. It depends on the vendors.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
Product Manager at a tech services company
Rapid7 MDR has excellent technical support. Each customer has a customer advisor to ensure priority handling of their...
Read full review of Rapid7 MDR »

Review 1 of 30

Technical Support

No Data Available

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