Rapid7 MDR Reviews

Name: Rapid7 MDR
Brand: Rapid7
Rating: 4.3 (4 reviews)

4.3 out of 5

4 reviews
100% willing to recommend

What is Rapid7 MDR?

Standing up an effective detection and response program isn’t as simple as buying and implementing the latest security products. It requires a dedicated SOC, staffed with highly skilled and specialized security experts, and 24/7 vigilance using the best technology to ensure stealthy attackers have nowhere to hide. Creating such a program can be expensive, difficult to maintain, and provides limited assurance that you’ve advanced your overall security. Rapid7 MDR is built from the ground up to help security teams of all sizes and security experiences strengthen their security posture, find attackers, and stay ahead of emerging threats. Our MDR service uses a combination of security expertise and technology to detect dynamic threats quickly across your entire ecosystem, providing the hands-on, 24/7/365 monitoring, proactive threat hunting*, effective response support, and tailored security guidance needed to stop nefarious activity and help you accelerate your security maturity.

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Rapid7 MDR is the #17 ranked solution in top Managed Detection and Response (MDR) solutions. PeerSpot users give Rapid7 MDR an average rating of 8.6 out of 10. Rapid7 MDR is most commonly compared to CrowdStrike Falcon Complete MDR: Rapid7 MDR vs CrowdStrike Falcon Complete MDR. Rapid7 MDR is popular among the large enterprise segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 16% of all views.

Buyer's Guide

Managed Detection and Response (MDR)

January 2025

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Helped 831,265 peers since 2012

Featured reviews

Oluwaseun Sonaike

Head, Networks and Security at First City Monument Bank Limited

We've filled in crucial gaps we had with our previous solution. This was a key factor in choosing Rapid7 during the selection process. The ROI is already starting to show, too. We saw specific cost reductions. We used to pay extra for external user insight and availability management in our old setup. Now, that's all included in Rapid7, which saves us money and simplifies management.

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RussellBurrows

Senior IT Security Specialist at KNIPPERX INC.

It is a good solution. It's not a black box. Our security operations center has similar access to the console that we have access to. It's very open. The product has automation workflows. It has around 5000 detections in it. I trust the solution. The product is continuously developing. Whenever something new comes out, the product is upgraded. We can also bring in community threat feeds. The product allows us to customize our alerts. Log query searching has come a long way. It doesn’t require us to code anymore. We can just type in what we are looking for. We can also deploy our agents. The good thing about agents is that we can use the automation workflow to disable user accounts. We can also make it disable and quarantine an asset. These features are provided right out of the box. The workflows do not cost us more money.

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Nuki Agustino Wono

Senior Security Consultant at ITSEC Asia

Rapid7's MDR service offers several strong points. Firstly, it excels in incident response. Rapid7 focuses not only on incident detection but also on response, aiming to minimize false positives effectively. This capability is crucial for reducing unnecessary alerts and ensuring that responses are targeted and efficient. Additionally, Rapid7's MDR service extends beyond just incident response. It includes features for vulnerability assessment and vulnerability management, which are essential for proactive security measures. These features help in identifying and managing potential risks before they can be exploited.

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Rapid7 MDR mindshare

As of January 2025, the mindshare of Rapid7 MDR in the Managed Detection and Response (MDR) category stands at 2.5%, down from 2.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed Detection and Response (MDR)

Key learnings from peers

Last updated Dec 4, 2024

Valuable Features

Rapid7 MDR is valued for its openness, automation workflows, 5000 detections, continuous upgrades, and community threat feed integration. It allows customizable alerts, no-code log queries, and agent deployment for tasks like disabling accounts. Strong incident response reduces false positives; it also includes vulnerability assessment features. Integrations facilitate easy log source onboarding. InsightIDRC is included, providing unlimited incident response. Users appreciate the ease of transitioning from previous MSSPs without major issues.

"The solution uses its own SIM solution, InsightIDRC, and offers an unlimited incident response as part of the package."
"We've filled in crucial gaps we had with our previous solution. This was a key factor in choosing Rapid7 during the selection process. The ROI is already starting to show, too."
"The product allows us to customize our alerts."

Room for Improvement

"Currently, I can't think of any improvements, although there's always room for improvement in any solution."
"There are potential improvements in reports and dashboards."
"The product should provide full transparency in security operations."

Pricing

Rapid7 MDR users find the pricing reasonable and competitive, noting it offers significant value and advanced technology compared to cheaper alternatives. Many are satisfied due to the cost-benefit alignment with their needs and usage. The pricing model is considered flexible, allowing organizations to realize cost savings by purchasing the complete service rather than separate technology stacks. This MDR service enhances investment value for organizations evaluating comprehensive cybersecurity solutions.

"The product is not overly priced."

Service and Support

Rapid7 MDR offers easily accessible customer service with dedicated phone lines for critical situations. Users appreciate the responsiveness during onboarding and configuration processes, with support described as excellent. Each account is managed by a customer advisor ensuring quick issue resolution. The service level agreement outlines response times according to incident urgency. The support team's performance consistently receives high ratings, often nine out of ten, indicating strong satisfaction with their assistance and problem-solving capabilities.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Managed Detection and Response (MDR) Buyer's Guide for additional reliable information.