Try our new research platform with insights from 80,000+ expert users

NICE vs Verint

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
NICE
Based on 37 reviews.
Verint
Based on 1 review.
Overview
NICE Systems, Limited is an Israel-based company, specialising in telephone voice recording, data security, and surveillance. As well as systems that analyse this recorded data. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities. On July 28, 2009, Ze'ev Bregman was appointed as CEO, replacing Haim Shani, who stepped down to become the general manager of the Ministry of Finance of the State of Israel.
Verint Systems is a Melville, New York-based analytics company which was founded in 2002. The company sells software and hardware products for security, surveillance, and business intelligence. In 1999, Comverse Infosys was combined with another division of Comverse focused on security and the communications interception market. In 2001, Verint expanded into video security by combining with Loronix Information Systems, Inc., which had been previously acquired by Comverse.
Sample Customers
NICE Workforce Optimization
Harte-Hanks Inc.
NICE CXone
MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
NICE Interaction Analytics
ebay Enterprise
NICE Sales Performance Management
American Airlines, Telefonica, Cable&Wireless, GoDaddy, Cablevisiā€¹n Argentina, Webhelp, UPC, The Home Depot, ING
NICE Robotic Automation
HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
Verint Open CCaaS
Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
Verint IVR and Voice Self-Service
New York Life, Elavon, Technology Services Industry Association, VSP Vision Care, Tinker Federal Credit Union, St. James School in Stratford
Verint Messaging
Sprint, Hertz, Google, Air New Zealand, Audi, Hyatt, Alaska, Travelex
Popular Solutions
Top Industries
Financial Services Firm
29%
Computer Software Company
11%
Manufacturing Company
6%
Healthcare Company
6%
Financial Services Firm
21%
Healthcare Company
10%
Computer Software Company
10%
Government
9%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
Review 1 of 27
Review 1 of 1
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.