Compare Nintex vs SS&C Blue Prism

Nintex

Based on 77 reviews.

SS&C Blue Prism

Based on 131 reviews.

Latest Research

Buyer's Guide

Blue Prism vs. Nintex RPA

March 2025

Blue Prism vs. Nintex RPA

Updated: March 2025

Buyer's Guide

Blue Prism vs. Nintex RPA

March 2025

Nintex RPA vs. Blue Prism

Updated: March 2025

Buyer's Guide

Blue Prism Cloud vs. Nintex RPA

March 2025

Nintex RPA vs. Blue Prism Cloud

Updated: March 2025

Sample Customers

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

Nintex Process Platform

13 reviews

8 reviews

2 reviews

11 reviews

17 reviews

Top Industries

Computer Software Company

20%

Financial Services Firm

16%

Government

Manufacturing Company

Financial Services Firm

21%

Computer Software Company

11%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We primarily use K2 in conjunction with Kaltura within Teams. We use Kaltura for expenses, email cases, cash...
Read full review of Nintex Process Platform »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »
Adam Staude
Manager, Application Support at a retailer
We use it to automate a lot of data entry or do manipulation in regards to our ERP system. We are still pretty new...
Read full review of Nintex RPA »

Review 1 of 3

Mohamed Salah Baccouche
Robotic Process Automation Consultant at Ernst & Young
Our company uses the solution's automation processes to develop a fleet of robots for one of our clients. To date, we...
Read full review of Blue Prism »
Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
We use Blue Prism for our government clients. Our users include social workers, financial analysts, procurement...
Read full review of Blue Prism Cloud »

Review 1 of 2

Customer Service

Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We have contacted the customer service and support team before. We were facing some issues with the console, which is...
Read full review of Nintex RPA »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Rob Witthoft
Director Of Operations at Cx-Ex
Kryon RPA’s technical support is very good.
Read full review of Nintex RPA »
Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
Read full review of Nintex Process Platform »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
Read full review of Nintex Process Platform »
Anonymous User
Chief Information Officer at a construction company
We haven't needed to contact technical support as we work directly with the integrator.
Read full review of Nintex Process Platform »
Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
Read full review of Nintex Process Platform »
Jared Wright
Technical Operations Manager at Aquent LLC
Customer service gets a rating of 100 percent. They’re fantastic. They're always really quick to respond. If we have...
Read full review of Nintex RPA »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
Read full review of Nintex RPA »
Shaikh Akhtar
Lead Technical Architect at Saudi Basic Industries Corporation
We contact technical support for issues such as security vulnerabilities and patching.
Read full review of Nintex Process Platform »
GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
Read full review of Nintex RPA »
Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
Read full review of Nintex Process Platform »
Charlene Chang
RPA Consultant at SingTel Internet Exchange
The customer support is outstanding. They are very responsive and will accommodate with our schedules.
Read full review of Nintex RPA »
Deane Nkuna
CIO at a comms service provider
The customer service and support team are good. The premium support is good, and their response is fast.
Read full review of Nintex Process Platform »
Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
Read full review of Nintex Process Platform »
Ronel Roets
System Manager at Clover SA
We have had no problems with the technical support at all.
Read full review of Nintex Process Platform »
Guy Blat
Head of BI and Process Automation at a financial services firm
I would rate Kryon's technical support very highly. They are very professional and the service quality is good. They...
Read full review of Nintex RPA »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
Read full review of Nintex Process Platform »
Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
Read full review of Nintex Process Platform »
Anonymous User
Senior Manager - Reporting and Analytics at a financial services firm
We have technical support available to us, but we have not utilized often, our resources are capable of addressing...
Read full review of Nintex Process Platform »
OKTAY BOLAT
Manager at a tech services company
Their technical support team is very fast. They make a remote connection and help us out.
Read full review of Nintex Process Platform »
Anonymous User
Founder & CEO at a tech services company
I don’t have enough experience to speak to support services.
Read full review of Nintex RPA »
L'GHOUL Youcef
Digital Solution Engineer at a tech services company
The technical support is very good.
Read full review of Nintex Process Platform »
Reviewer74906
Business Analyst at a financial services firm
Their tech support is pretty good. The people I've worked with have been good. The time zone issue sometimes was...
Read full review of Nintex RPA »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »

Review 1 of 30

Praveen MS
Senior Manager at Ernst & Young
I have contacted technical support and they have provided decent support.
Read full review of Blue Prism Cloud »
Shantanu Chande
Lead Project Engineer at Peristent Systems
If you are a customer or a gold partner, you'll be aligned with a customer success manager who can escalate the case...
Read full review of Blue Prism »
Birabrata Senapati
Lead Engineer at HCL Technologies
Blue Prism Cloud's technical support is good, as they contacted us immediately to resolve our issue.
Read full review of Blue Prism Cloud »
Amin Patel
Senior Intelligent Automation Developer at a manufacturing company
Blue Prism provides templates for most use cases, but we've had to contact their developers for a few OCR use cases....
Read full review of Blue Prism »
Zameer Shaik
RPA Lead at Aithinkers
In the beginning, when we were working with Blue Prism version 5, there were some issues after installing the latest...
Read full review of Blue Prism »
Ajay Nayak
Senior Data Engineer at Baxter International Inc.
I would rate the technical support a ten out of ten.
Read full review of Blue Prism »
Keith Mcdowell
Chief Executive Officer at Keith F Kube and Associates
I rate Blue Prism technical support nine out of 10. They respond quickly within the window established in the...
Read full review of Blue Prism Cloud »
Anonymous User
Technology Manager at a transportation company
In terms of support, they have almost everything for Blue Prism. They have tutorials and other such materials. I...
Read full review of Blue Prism »
Sergey Zlobich
Department Chief at IBA Group
We have never needed assistance from technical support.
Read full review of Blue Prism »
Anonymous User
Solutions Architect at a consumer goods company
I have been in contact with technical support many times, and I would say that they are good. It is robust I would...
Read full review of Blue Prism »
Francisco Javier Mateus Ramos
Technical and ROM Architect at PROA IA
If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the...
Read full review of Blue Prism »
Ragu Ram
Head of IT and security at HN India
The support is excellent. I rate the stability of Blue Prism Cloud a ten out of ten.
Read full review of Blue Prism Cloud »
Anonymous User
Director, Km & Bpo Innovation at a tech vendor
This product is very easy to maintain, so we haven't had to contact technical support.
Read full review of Blue Prism »
OscarLópez
DevOps Specialist at a insurance company
I once raised a query regarding the user bucket issues.
Read full review of Blue Prism »
Anonymous User
Head of Solution Development at a energy/utilities company
Technical support have been very responsive.
Read full review of Blue Prism Cloud »
Anonymous User
RPA System Engineer at a comms service provider
I rate the technical support an eight out of ten. The support is good.
Read full review of Blue Prism »
Anonymous User
Executive Director at a tech services company
We've used technical support from Blue Prism in the past and we've been satisfied with the level of service they've...
Read full review of Blue Prism Cloud »
Anonymous User
Director - APAC at a consultancy
The technical support is good. I would rate it eight out of ten.
Read full review of Blue Prism Cloud »
Anonymous User
Digital Strategy Manager at a energy/utilities company
Their tech support is good but can be improved. Every ticket first goes to L1, and then it goes to L2. Many times,...
Read full review of Blue Prism »
Anonymous User
Senior Program Manager at a tech services company
We have not seen any problems with technical support. Extended support and training are available.
Read full review of Blue Prism Cloud »
Anonymous User
Senior SAP Analyst at a energy/utilities company
We have never contacted the tech support team since we have our own internal technical team.
Read full review of Blue Prism »
Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
Read full review of Blue Prism »
Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
Read full review of Blue Prism »
Giovana Reis
Senior Planning and Control Analyst at a translation and localization position
The support is great for Blue Prism when you are implementing the solution. However, since it is a new solution there...
Read full review of Blue Prism »
Pranay Lingala
RPA Architect at a tech services company
We don't interact with their technical support. I work in an environment where we implement use cases and give them...
Read full review of Blue Prism »
Amar Yelne
RPA Developer at Wonderbot
The support from Blue Prism is very good.
Read full review of Blue Prism »
Anonymous User
Manager, Information Technology Automation Delivery at a manufacturing company
They're good. We didn't find any issues.
Read full review of Blue Prism »
Anonymous User
Manager Finance at a tech services company
We have not contacted technical support. We haven't had the need to.
Read full review of Blue Prism »
Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
Read full review of Blue Prism Cloud »
DavidBiden
Managing Director of Automation at Foundry4
Their technical support is quite good.
Read full review of Blue Prism »

Review 1 of 30

Technical Support

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