Compare Paessler GmbH vs Rapid7

Paessler GmbH

Based on 110 reviews.

Rapid7

Based on 173 reviews.

Latest Research

Buyer's Guide

NetFort LANGuardian vs. PRTG Network Monitor

March 2025

NetFort LANGuardian vs. PRTG Network Monitor

Updated: March 2025

Buyer's Guide

NetFort LANGuardian vs. PRTG Network Monitor

March 2025

PRTG Network Monitor vs. NetFort LANGuardian

Updated: March 2025

Overview

Paessler AG develops and sells network management and network monitoring software. The company was founded by CEO Dirk Paessler in 1997 and offers freeware and commercial software for system administrators. In 2014 Paessler AG grew sales by 40 percent in the US and Canada, with worldwide sales growing 32 percent. The reseller rate in the US and Canada grew 116 percent due to 64 new registered partners.

Information Not Available

Sample Customers

PRTG Network Monitor

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Popular Solutions

PRTG Network Monitor

12 reviews

PRTG Enterprise Monitor

9 reviews

Rapid7 InsightVM

15 reviews

Rapid7 InsightIDR

17 reviews

Rapid7 Metasploit

11 reviews

Top Industries

Educational Organization

52%

Computer Software Company

Financial Services Firm

Government

Educational Organization

24%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Moshiur-Rahman Khan
CEO at IOPoint.com
We provide a solution to enterprise-level customers who have between one hundred to two hundred switches or routers....
Read full review of PRTG Enterprise Monitor »
Shirwan Khan
Infrastructure Engineer at Lookers plc
I look after the infrastructure side of Lookers. We have 8000 users, 400 various servers, and 190 sites. We've been...
Read full review of PRTG Network Monitor »

Review 1 of 2

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Rapid7 Metasploit primarily for scanning within my environment.
Read full review of Rapid7 Metasploit »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I am using Rapid7 InsightIDR as an InsightIDR solution. This tool is integrated with other solutions like endpoint...
Read full review of Rapid7 InsightIDR »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I use the solution in my company for cybersecurity purposes.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
I am working with Rapid7 InsightAppSec as well as Insight VM.
Read full review of Rapid7 InsightAppSec »

Review 1 of 5

Customer Service

Noman-Saleem
Network Support Officer at Habib Metropolitan Bank Ltd
The support is zero. I have repeatedly reached out for help with no success; they never responded to my emails or...
Read full review of PRTG Network Monitor »
MahmoudMohamed
Network Professional Services Team Lead at e-finance
I have not needed to use the support from PRTG Network Monitor.
Read full review of PRTG Network Monitor »
Pierre-Anderson ELLO
IT Manager at Cdci
En ce qui concerne les différentes questions que j’ai posées au support technique, le temps de réponse est...
Read full review of PRTG Network Monitor »
ABHILASH R
Network Security Engineer at Kerala State IT Mission
I have not used the support from PRTG Network Monitor.
Read full review of PRTG Network Monitor »
Ahmed Nagm
IT Solution Consultant at PCS
I have not needed to contact technical support.
Read full review of PRTG Network Monitor »
Waqas Moazzam
Post Sales Engineer at Corvit Networks
I have never used technical support, so I can't comment on it.
Read full review of PRTG Enterprise Monitor »
Brian Massey
Network Administrator at a educational organization
I never had a reason to be in touch with the tech support for the solution.
Read full review of PRTG Network Monitor »
Anonymous User
DevOps Engineer at a insurance company
Their support is good. We can easily reach out to the vendor or the Paessler support team.
Read full review of PRTG Network Monitor »
Callum Williams
Systems Engineer at Converse Pharma Group
The technical support is very interactive. They've invited us to go down to the computer museum down in Milton...
Read full review of PRTG Network Monitor »
Rajesh Vishwakarma
Regional Head of IT at a manufacturing company
I did not have a good experience with customer service. They were not able to give answers in a timely manner. They...
Read full review of PRTG Network Monitor »
JulianRodriguez
Senior Network Engineer at Axesat S.A.
I've never dealt with technical support. We have an IT team that deals with issues and any problems are typically...
Read full review of PRTG Network Monitor »
Anonymous User
server at a tech services company
I haven't contacted the tool's technical support yet.
Read full review of PRTG Network Monitor »
Anonymous User
Infrastructure Analyst
We haven't had to resort to contacting tech support much over the years that we've been using it. When we have,...
Read full review of PRTG Network Monitor »
Matthew Hancock
IT Manager at Berrys Ltd.
I've never used their technical support, but I suppose that's a good reflection on the product itself. I've used it...
Read full review of PRTG Network Monitor »
David Ashcroft
IT Infrastructure Engineer at Runshaw College
We haven't used the tech support or the online resources. It has always just worked; it's always been fine.
Read full review of PRTG Network Monitor »
James Olorunosebi
CTO at Joan Cross Infosystems Ltd
The technical support from PRTG Network Monitor has been good.
Read full review of PRTG Network Monitor »
Craig Williams
IT Manager at a marketing services firm
We have not used their technical support.
Read full review of PRTG Network Monitor »
Jeff Ong
Sales Manager at peri tech
The solution's technical support is fast but our customers don't need support since they use only basic features and...
Read full review of PRTG Enterprise Monitor »
Rodrigo Corte
Operational Management at Eleven
The technical support is fine, I've never had a problem.
Read full review of PRTG Network Monitor »
Anonymous User
Technical Manager
We have asked questions of their technical support and they have a very good response time. They immediately jump in...
Read full review of PRTG Network Monitor »
Anonymous User
Director of Infrastructure and Technical Services at a healthcare company
We don't use their technical support. I would rate them a five out of ten.
Read full review of PRTG Network Monitor »
John Goutbeck
Senior Network Analyst at New Signal Systems
We have not needed to contact technical support, but the forums are pretty good. We did not use technical support...
Read full review of PRTG Network Monitor »
Rajesh Vishwakarma
Regional Head of IT at a manufacturing company
We were in discussion with the PRTG Network Monitor technical support team quite intensively, but they weren't able...
Read full review of PRTG Network Monitor »
Keith C.
Senior Manager, Enterprise Infrastructure at a manufacturing company
I've had no contact with PRTG support.
Read full review of PRTG Network Monitor »
Tim Deighton
Infrastructure Manager at a logistics company
I haven't had that much reason to go to them. A colleague of mine primarily does the updates and patching version...
Read full review of PRTG Network Monitor »
Ramakrishna Panda
Director - Operations at Shell Networks & Solutions Ltd
I've never personally had the chance to contact technical support. Having never reached out directly, it would be...
Read full review of PRTG Network Monitor »
Anonymous User
Director at a tech services company
The support from PRTG Network Monitor has been reliable. They have been available when we need them.
Read full review of PRTG Network Monitor »
Rodrigo Corte
Operational Management at Eleven
PRTG Network Monitor's technical support is great.
Read full review of PRTG Network Monitor »
Anton James
IT Manager at SILVERSTRING LTD
We've only had to use technical support a few times, because everything's been pretty sorted. But when we have...
Read full review of PRTG Network Monitor »
Anonymous User
Systems Engineer at a financial services firm
7/10, main issue is that the company is in Germany and their support works during Europe business hours.
Read full review of PRTG Network Monitor »

Review 1 of 30

Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Solutions and Alliances at a tech services company
Our company mostly receives fast and suitable support from Rapid7 InsightIDR, but sometimes the response arrives...
Read full review of Rapid7 InsightIDR »
Anusha Patnaik
IRM Technical Consultant at Shell
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Chiko Phiri
System Engineer at Starlabs Limited
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Anonymous User
Works
I would rate the technical support from Rapid7 a ten, indicating high-quality support.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Database Administrator
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
Hiroshi Watanabe
Marketing Expert at J's communication
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
Product Manager at a tech services company
Rapid7 MDR has excellent technical support. Each customer has a customer advisor to ensure priority handling of their...
Read full review of Rapid7 MDR »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support for InsightConnect and InsightAppSec is very good. However, I am not very satisfied with the InsightIDR...
Read full review of Rapid7 InsightConnect »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »

Review 1 of 30

Technical Support

No Data Available

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