Service and Support
Rapid7 AppSpider customer service and support receive positive feedback for being responsive and helpful, with good response times and segmented teams handling different aspects. While many have not needed direct support, those who have generally report satisfaction. However, some experience unresolved issues, like a significant tech company in Indonesia facing upgrade challenges. Despite this, a score of eight out of ten reflects a generally strong experience with the support team.
Deployment
Rapid7 AppSpider's initial setup is generally straightforward. Users mention that installation is simple on a Windows machine, requiring merely downloading and following prompts. Deployment can vary, taking from 20 minutes to a week, with some network challenges possible. While the process is easy, expertise is recommended for specific configurations, especially when dealing with authentication or cloud versions. Maintenance typically requires two people, with attention given to both on-prem and cloud-based installations.
Scalability
Rapid7 AppSpider is recognized as scalable, with multiple users highlighting its robust design for scalability. Organizations report successful scalability tests, enabling distribution installation and multiple engine use via a single dashboard. Clients, primarily mid-sized businesses, find no issues scaling AppSpider. Although seen by some as more of a utility, many rate its scalability favorably. There are mixed insights on future scalability needs, but currently, users execute concurrent scans efficiently without issues.
Stability
Rapid7 AppSpider's stability is generally considered good, with many finding it very stable and reliant on its internal data management. Some report it occasionally becomes non-responsive, giving it mixed ratings. It is suggested to configure properly and manage resources, like memory, to enhance performance. While some experience no major issues and rate it highly, others note that not testing under high usage makes their assessment less definitive. Opinions vary from average to highly stable.