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PRTG Enterprise Monitor Reviews

Vendor: Paessler GmbH
3.5 out of 5
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What is PRTG Enterprise Monitor?

PRTG Enterprise Monitor serves enterprises by ensuring comprehensive monitoring of servers, services, and applications, empowering users to track sensor data effectively and detect performance or security issues across their networks.

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PRTG Enterprise Monitor is the #54 ranked solution in best Network Monitoring Tools. PeerSpot users give PRTG Enterprise Monitor an average rating of 7.0 out of 10. PRTG Enterprise Monitor is most commonly compared to PRTG Network Monitor: PRTG Enterprise Monitor vs PRTG Network Monitor.
Buyer's Guide
Network Monitoring Software
September 2024
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Helped 813,161 peers since 2012

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PRTG Enterprise Monitor mindshare

As of October 2024, the mindshare of PRTG Enterprise Monitor in the Network Monitoring Software category stands at 0.2%, up from 0.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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Key learnings from peers

Valuable Features

PRTG Enterprise Monitor offers ease of use for non-IT users, network analysis features, an extensive library, centralized dashboard creation, and effective alerting capabilities. Users appreciate its automatic anomaly detection, agentless design, SNMP protocol support, and ease of installation. It notifies about resource issues promptly and has a good response time and support availability. Its features help users efficiently monitor network components across various systems like UNIX and Windows.
  • "From a technical perspective, the product's most valuable feature is SNMP, an open standard monitoring protocol that works across various network devices and operating systems, including UNIX and Windows."
  • "PRTG is good and very easy to use."
  • "If an event is detected, such as a resource running low on storage or RAM, the product will notify you via email. Upon receiving the notification, action must be taken to address and resolve the issue. The feature I find most effective is its comprehensive nature. It's like having a permanent eye monitoring the network and all its nodes. Instead of manual monitoring, it detects anomalies automatically and alerts us accordingly."

Room for Improvement

PRTG Enterprise Monitor requires enhancements in functionalities akin to SolarWinds and more robust support options like live chat and email. Improvement in security features, integration, and minimizing false positives is needed. The need for SMS notifications, automatic fault management, and customization is apparent. It should support better integration with systems such as SAP and include features like a processing monitor and easier API setup. More third-party integrations and a unified monitoring structure are also necessary.
  • "The solution could be improved by including a processing monitor, possibly with a language interface like Lua, allowing for writing custom sensors and processing outcomes of inputs."
  • "There is no unified monitoring in PRTG. It needs a lot of improvement in terms of integration."
  • "In my opinion, one area that could be improved in PRTG Enterprise Monitor is the capability to send SMS notifications. Notifications are crucial for alerting us to areas that require attention."

Pricing

PRTG Enterprise Monitor offers varied experiences in terms of pricing and licensing. Some organizations find it reasonable and affordable, while others consider it expensive. Evaluation of costs appears subjective, as ratings for the pricing range from three to eight out of ten. Users frequently try the trial version before committing to a purchase, indicating a mixed reception to the pricing strategy adopted by PRTG Enterprise Monitor among enterprise buyers.
  • "I rate the product's pricing an eight to seven out of ten."
  • "PRTG Enterprise Monitor is an expensive product."
  • "The solution is affordable."

Popular Use Cases

PRTG Enterprise Monitor is used for monitoring servers, services, and applications. It helps in assessing network resource performance, tracking failures, and addressing malicious attacks. They create custom integrations and sensors for specific needs. Monitoring includes technical elements like ping ability, uptime, CPU load, and memory usage. Additionally, it tracks certificate expiry dates and tests availability of internet connections and mail services using specialized sensor frameworks.

Service and Support

Customers find PRTG Enterprise Monitor's technical support fast and efficient, often resolving issues swiftly. However, while some appreciate the 24/7 availability, others mention the absence of a ticketing system, contrasting it with OpManager's integration with ServiceDesk Plus for ticketing tasks. External third-party support is available for other clients, but it may incur additional charges. Despite efficient support, many users mainly require assistance for more complex features, with basic functionalities rarely necessitating help.

Deployment

Users found PRTG Enterprise Monitor's initial setup straightforward and quick, often completed in 10-15 minutes or within a day on the cloud. Teams ranging from 3-4 people handled the process, emphasizing centralizing sensor responsibility to prevent false positives. Some faced challenges with complex networks, but found the system easier than others. More extensive setups distributed probes over several weeks, involving multiple team members and service providers, dedicating significant time to configuration and maintenance.

Scalability

PRTG Enterprise Monitor shows mixed feedback on scalability. Some find it suitable for specific needs, providing sufficient visibility and network management. Others express concerns about limitations due to its older monolithic setup, suggesting a need for modernization to improve scalability. Users within different organizations have varying access levels and experiences, leading to an overall perception of inconsistent scalability, which is highlighted by differing numerical ratings.

Stability

PRTG Enterprise Monitor is stable for many companies, with some rating its stability highly, often citing 99% availability. However, stability may vary based on system requirements, and some experience issues on Windows, preferring UNIX or Linux systems with probes available across operating systems.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
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Learn more about PRTG Enterprise Monitor

PRTG Enterprise Monitor is widely recognized for its capability to efficiently monitor technical sensors such as ping, uptime, CPU load, and memory usage. It supports users in tracking network resource performance, detecting malicious activity, and preventing failures. Its custom frameworks enable monitoring of certificate expirations and process availability. The intuitive interface requires no specialized IT background, featuring agentless operations that enhance responsiveness and SNMP monitoring valued across platforms. The tool is appreciated for its anomaly detection and notification features, allowing users to address issues proactively. Installation is straightforward and support is robust, although users seek enhancements in real-time SMS alerts, SAP system integration, fault management, and more flexible manual configurations.

What are the key features of PRTG Enterprise Monitor?
  • Network Analysis: Offers in-depth insights into network performance.
  • Custom Dashboards: Provides a library for tailored dashboard creation.
  • Alerting System: Effective user notifications prevent escalation of issues.
  • Agentless Monitoring: Enhances response times without installing agents.
  • SNMP Monitoring: Useful for monitoring multiple platforms.
What benefits and ROI should users consider?
  • Easy Installation: Simplifies the setup process for companies.
  • Proactive Anomaly Detection: Identifies and resolves issues swiftly.
  • Comprehensive Coverage: Ensures efficient fault detection and management.
  • User Support: Strong support capabilities aid troubleshooting.

Enterprises in industries such as IT services, finance, and healthcare rely on PRTG Enterprise Monitor for monitoring critical infrastructure. This includes ensuring internet connectivity, monitoring mail services, and tracking network performance and security, thereby maintaining operational efficiency and service availability.

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PRTG Network Monitor vs PRTG Enterprise Monitor
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