Compare PTC vs SAP

PTC

Based on 28 reviews.

SAP

Based on 1461 reviews.

Sample Customers

Servigistics

Empresa Brasileira de Aeronšutica, EMC, NedTrain

PTC Windchill

Bose, Valliant Group

SAP Inventory Management

AOK Bundesverband, EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

7 reviews

4 reviews

0 reviews

50 reviews

31 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Top Industries

Manufacturing Company

26%

Computer Software Company

15%

Healthcare Company

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gaurav Kandurwar
Solutions Architect at Capgemini
We use CodeBeamer to understand tools and map all the business requirements.
Read full review of Codebeamer »
Neha Wanjari
Technical Lead at KPIT Technologies
I use the tool to create tasks or change requests and documentation. Earlier, I used it for configuration management,...
Read full review of PTC Integrity »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Joonggeun Yoon
Senior Manager at SWSTech
I use the solution for product data management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually...
Read full review of SAP S/4HANA »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
I work with SAP S/4HANA Cloud with two major clients: one in the UAE and one in UK. I already work with the...
Read full review of SAP S/4HANA Cloud »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
My use cases are more in terms of data modeling.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Risk & Compliance Manager at a tech company

Read full review of SAP Signavio Process Manager »

Review 1 of 5

Customer Service

SHRINIVAS ALAGERI
Architect at a computer software company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of Intralink »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
Technial Lead at a transportation company
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
RAghavendar Kulkarni
Senior SQL Manager at 42q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »
Anonymous User
Technial Lead at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »

Review 1 of 25

Shylaraj AK
Senior Architect at a construction company
We are a premier partner and have a premium account for SAP. We do have biweekly calls with the SAP account managers...
Read full review of SAP Cloud Platform »
FranciscoSantos
Director at Pixel Studio PTY
Their technical support is good. If I need something I just need to write down a note and that'll be the case. There...
Read full review of SAP BW4HANA »
Jwalant Dalal
Lead Consultant at Wipro
SAP Identity Management provides good support.
Read full review of SAP Identity Management »
Bhargav Thota
Database Engineer at a tech company
I haven't contacted the technical support for SAP PowerDesigner. Support only reaches out to me to see if there's any...
Read full review of SAP PowerDesigner »
Rajkumar V P
Director & CHRO at Tecple Innoventive Solutions Pvt Ltd
Technical support is a strong team.
Read full review of SAP HCM »
Ketty Mondoringin
Talent Acquisition, Rewards, and HR Digitalization Department Manager at PT. Chandra Asri Petrochemical Tbk.
I have contacted the technical support for the solution. The response from the solution's technical support was fast....
Read full review of SAP SuccessFactors »
Narasimhan Jayavel
Associate Consultant at Emerging Alliance
I've used technical support in the past. They are good.
Read full review of SAP HANA »
Sudhir Kanakoti
SAP BIBO Consultant at NTT Data
I had a couple of requests and the support team for SAP Analytics Cloud was good. On a scale of one to five, I'm...
Read full review of SAP Analytics Cloud »
Fatih Güner
SAP PP Consultant at Spectrum
SAP's documentation is really good.
Read full review of SAP S/4HANA Cloud »
Rajnikant Verma
SAP S4 Hana Solution Architect / Presales at Tech Mahindra Limited
SAP now comes with BTP (Business Technology Platform) to provide technical support and development services, which is...
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
SAP Technology Manager at a financial services firm
Customer support is good. It's very nice. There are no more issues with that. When I post SAP tickets that I mark as...
Read full review of SAP S/4HANA »
JennyBruhin
Business Process Consultant at Hirslanden
Since I have a business background and I am not an IT expert, I am mostly not the person speaking directly with the...
Read full review of SAP Signavio Process Manager »
VINCENTWU
Project Manager at a manufacturing company
We receive technical support from a third party. Their service is rated a ten out of ten.
Read full review of SAP HANA Enterprise Cloud »
ChrichtianNeal
IT Officer at a tech services company
We're in constant contact with technical support. They help us troubleshoot problems often and are quite good.
Read full review of SAP Adaptive Server Enterprise »
SanjeevNellicherry
Operations Change at Morgan Stanley
Their support is okay. Sometimes, we find that the turnaround time isn't as great and it can sometimes takes a few...
Read full review of SAP Signavio Process Manager »
Anonymous User
DGM HR at a comms service provider
Accenture gives good technical support.
Read full review of SAP SuccessFactors »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is good. There's no need for them to be better or faster than they already are.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Public Affairs Manager at a pharma/biotech company
We are happy with technical support and we have had no problems with it.
Read full review of SAP Data Services »
Anonymous User
Sybase Tower Lead - DBA CoE at a marketing services firm
Customer Service: It has been good, but more can be done in this area. Technical Support: It's good, 7/10.
Read full review of SAP IQ »
VikasMheoe
Manager, ERP Deployment at a wholesaler/distributor
I contacted support once. The team answered my query. I am satisfied with the response. I rate the support an eight...
Read full review of SAP Signavio Process Manager »
Anonymous User
Manager at a consultancy
It is the standard level that we use from SAP. Thorough and slow, but it's very administrative if you follow strictly...
Read full review of SAP Master Data Governance »
Anonymous User
BI Analyst at a tech consulting company
Customer Service: I have not used them. Technical Support: I have not used them.
Read full review of SAP PowerDesigner »
DeepakDalvi
SAP implementation consultant at 0
The solution's technical support team is fast and knowledgeable.
Read full review of SAP S/4HANA »
Zaved Ahmed
Associate Consultant at Diageo
SAP tech support is really bad. Most of the time, if you would write a mail, they would respond after two weeks.
Read full review of SAP Signavio Process Intelligence »
Anonymous User
Head of IT Technology Team at a mining and metals company
Customer Service: Good. Technical Support: Good.
Read full review of SAP Identity Management »
RanvijayKumar
Application Development Assoc Manager at Eccenture
I've contacted SAP support once or twice. We raised a support request, and they responded promptly. They organized a...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
SAP Architecture Manager at a consultancy
In cases where we face problems, we directly connect with our partners. There is a service portal and product support...
Read full review of SAP Business One »
Anonymous User
Database Consultant at a pharma/biotech company
I would say I'm satisfied with technical support, buy it can be improved also. Improved in terms of data warehousing,...
Read full review of SAP HANA »
GB432
Manager of Architecture/Design at a government
In my experience, the level of technical support is not good. They are, however, able to resolve issues in a timely...
Read full review of SAP Crystal Reports »
Samuel Kowontan
BI Analytic at Uac Of Nigeria PLC
I haven’t claimed support services as of now, but the online resources are really useful for small queries.
Read full review of SAP Analytics Cloud »

Review 1 of 30

Technical Support

No Data Available

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