Compare PTC vs SAP

PTC

Based on 28 reviews.

SAP

Based on 1484 reviews.

Sample Customers

Servigistics

Empresa Brasileira de Aeronšutica, EMC, NedTrain

PTC Windchill

Bose, Valliant Group

SAP Inventory Management

AOK Bundesverband, EMC Corporation, Takisada-Osaka Co. Ltd., Eldorado, Mozzart, The VELUX Group, Hilti Group, Nissha Printing Company Ltd., Asian Paints, Aareal Bank Group, Magazine zum Globus

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

7 reviews

4 reviews

0 reviews

62 reviews

22 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Top Industries

Manufacturing Company

26%

Computer Software Company

15%

Healthcare Company

Financial Services Firm

Educational Organization

18%

Manufacturing Company

11%

Computer Software Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Neha Wanjari
Technical Lead at KPIT Technologies
I use the tool to create tasks or change requests and documentation. Earlier, I used it for configuration management,...
Read full review of PTC Integrity »
Christian Wilmers
Process Method and Tool Developer at a transportation company
We primarily use the solution for lifecycle management, or ALM, including task management and HR planning.
Read full review of Codebeamer »
Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
My use case is requirement gathering and refining the DDNS. We also use PTC integrity as a configuration management...
Read full review of PTC Integrity Requirements Connector »
Joonggeun Yoon
Senior Manager at SWSTech
I use the solution for product data management.
Read full review of PTC Windchill »
Santhosh Tm
Works
This solution is mainly used for creating 3D models, 2D drawings, and converting older-format 2D drawings into the...
Read full review of PTC Creo »

Review 1 of 5

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
SAP S/4HANA Cloud is an ERP solution. We use it in multiple industries to maintain their process flows for financial,...
Read full review of SAP S/4HANA Cloud »
PinakiGhosh
COO at Data Core Systems
Our existing customers who are on ECC are on-premises. They are migrating to SAP Cloud Platform, specifically on...
Read full review of SAP Cloud Platform »
A K 18
Director of Infrastructure at a university
HANA is used to analyze data quickly and build real-time dashboards, which allows us to track data live and monitor...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

Sandipan Roy
Electronic System Product Specialist at Cummins Inc.
Technical support, right now, we are getting it actually from our own IT department. I have not explored the external...
Read full review of PTC Integrity Requirements Connector »
Neha Wanjari
Technical Lead at KPIT Technologies
I haven't contacted the technical support team yet.
Read full review of PTC Integrity »
Christian Wilmers
Process Method and Tool Developer at a transportation company
I've had some meetings with technical support about dedicated features, however, I've never contacted them for...
Read full review of Codebeamer »
SHRINIVAS ALAGERI
Architect at a computer software company
We use the solution's platinum and gold versions that come with technical support and it is good.
Read full review of PTC Integrity »
Gaurav Kandurwar
Solutions Architect at Capgemini
Our experience with customer support service has been good. They were able to answer most of our questions.
Read full review of Codebeamer »
HEESICK JUNG
QA ENGINEER at LG CNS Co.
I am satisfied with the technical support from Codebeamer. When I create a ticket for an issue, the support engineers...
Read full review of Codebeamer »
Jeevan
Technical Leader at a manufacturing company
Technical support is good although sometimes it can take a while before we receive a response.
Read full review of PTC Integrity »
Anonymous User
Senior Mechanical Designer at a transportation company
Customer Service: PTC customer service was fantastic until our company got cheap during our chapter 11 phase and...
Read full review of Intralink »
Anonymous User
Senior General Manager at a manufacturing company
We are satisfied with the solution’s technical support.
Read full review of Codebeamer »
Anonymous User
Software Development Engineer at a transportation company
I haven't contacted technical support.
Read full review of PTC Integrity »
RAghavendar Kulkarni
Senior SQL Manager at 42q
I have found the technical support to be good, although the length of time you will wait for response depends on the...
Read full review of Codebeamer »
Anonymous User
Inspector General at a manufacturing company
We receive technical support from a third-party vendor.
Read full review of PTC Integrity »
Anonymous User
Technial Lead at a transportation company
Technical support is excellent from PTC.
Read full review of PTC Integrity »
KALMAN KERESZTESI
Manager at Controsys Control Engineering Ltd.
Fully transparent, all support cases, feature requests, and product related questions are accessible for all users.
Read full review of Codebeamer »
Anonymous User
Technical Communications Specialist at a engineering company
Customer Service: General company customer service is poor, but Gold Level service (additional purchase) is very,...
Read full review of PTC Integrity »
Anonymous User
Project Leader at a transportation company
The technical support is very good.
Read full review of PTC Integrity »
Anonymous User
Manager at a manufacturing company
Technical support is good.
Read full review of Codebeamer »
Anonymous User
ALM Engineer(IoT) at a consultancy
I have contacted support to report the bugs.
Read full review of PTC Integrity »
Joonggeun Yoon
Senior Manager at SWSTech
The problem with support is that there aren't enough people in technical support who fully understand the whole process.
Read full review of PTC Windchill »
Quoc Khanh Hoa
Project Manager Leader at VietSol Co .Ltd
I rate the technical support an eight out of ten.
Read full review of Codebeamer »
Anonymous User
Manager at a manufacturing company
My team has been in touch with technical support but I have not heard any feedback in regard to things like response...
Read full review of PTC Integrity »
SoftwareDevlpr67
Software Developer at a transportation company
They don't really have good technical support. The online community is also somehow missing. Very few people are...
Read full review of PTC Integrity »
Anonymous User
Tech Lead at a aerospace/defense firm
Customer Service: 7/10. Technical Support: 7/10.
Read full review of PTC Integrity »
Anonymous User
Technial Lead at a transportation company
In general, technical support is quite good, but you have to reach them during their live chat office hours. They...
Read full review of Codebeamer »
Xie Zhifeng
R&D Director, CTO at CSDN
My experience is largely in pre-sales, so I haven't really dealt with technical support. However, I will say that...
Read full review of Codebeamer »

Review 1 of 25

Fatih Güner
SAP PP Consultant at Spectrum
SAP's documentation is really good.
Read full review of SAP S/4HANA Cloud »
Natra Vijaya
Sr. Solution Manager Consultant at Sfource AG
The technical support is good and they were very helpful.
Read full review of SAP HANA »
Darshan Makhecha
Sr Sales Engineer at a manufacturing company
This product is really a companion for a salesperson who can deploy and get the maximum advantage out of the...
Read full review of SAP CRM »
Genni Barnes
SAP Solution Architect at Nedbank
We don't generally require any technical support.
Read full review of SAP SuccessFactors »
Enas Selim
Product Manager at Diyar United Company
SAP support responds instantly, but more guidance is needed. Users can get lost on the website and may need...
Read full review of SAP Signavio Process Manager »
JavedKhan1
SAP Security/GRC Manager at Tata Consultancy
The SAP team provides solutions and is good in the technical areas. Every other day I face technical issues, and when...
Read full review of SAP Business Warehouse »
FranciscoSantos
Director at Pixel Studio PTY
The support classifies your incidents as low priority, medium priority, and high priority. Usually, I am classified...
Read full review of SAP Data Services »
Uchenna Obiji
Lead Systems Analyst at a retailer
If we have issues the support is there to assist us. For example, when there are new features, they collect...
Read full review of SAP Data Services »
Numair Mazhar
Practice Head - Qlik / Solutions Architect at TMC (TallyMarks Consulting)
I've never contacted technical support. I cannot say how helpful or responsive they would be.
Read full review of SAP ERP »
Shanker Duraibabu
SAP SuccessFactors Center of Excellence at Wipro technologies Ltd
I would give technical support a rating of 7/10.
Read full review of SAP SuccessFactors »
AppArch25
Applications Architecture at a engineering company
They have dealt with our issues well. The technical support is good.
Read full review of SAP ERP »
Adel Abbass
Executive Manager, HR MIS & Systems Management at Ahli United Bank Ksc
We regularly communicate with technical support, especially for changes recommended by our information security...
Read full review of SAP SuccessFactors Learning »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
I have contacted the technical support from SAP HANA and they are providing a complete solution to customers. I have...
Read full review of SAP HANA »
Anonymous User
Process Integration Tech Lead at a manufacturing company
Technical support has been excellent.
Read full review of SAP Cloud Platform »
DENNIS SUNNY
Business Intelligence Lead at a tech services company
SAP is famous for technical support. You get 24-hour support and there are different types of support offered. We...
Read full review of SAP Analytics Hub »
Sateesh Nagabhiru
Senior Integration Engeneer at ATOS
Sometimes, if there is a system-related issue where I have to contact SAP and raise an incident, it takes a couple of...
Read full review of SAP Process Orchestration »
Ankur-Ashok
Senior Manager - Retail Sales
Technical support is pretty strong. Even when there's an administrative issue, there is prompt involvement from SAP.
Read full review of SAP SuccessFactors Learning »
Asad Rehman
Management Executive at Pak-Arab Refinery Ltd.
We have our IT support department for technical queries. So, we never directly contact the solution's technical...
Read full review of SAP HCM »
Santosh Pallai
Sr Consultant at a tech services company
The technical support is quite good. Any time there is a new release and we have any issues, we connect with the...
Read full review of SAP Analytics Cloud »
AllaShlafir
Development & ERP Technologies Department Manager at Israel Aerospace Industries Ltd.
Technical support is okay, but not great. It seems like there are a lot of SAP support packages that are coming out...
Read full review of SAP HANA »
Anonymous User
SAP BASIS/Technology Lead at a aerospace/defense firm
I haven't used technical support yet. We are a premium customer of SAP. We have a good relationship but Lumira is...
Read full review of SAP Lumira »
Anonymous User
Information Systems Manager at a manufacturing company
Technical support is not very good so I rate it a seven out of ten.
Read full review of SAP ERP »
AmitShah3
Mechanical Engineer at a real estate/law firm
Our specialized support team does sometimes work with SAP support. The support is good but it may depend on what you...
Read full review of SAP S/4HANA »
Juan Carlos Briceño
SAP BO Business Consultant at FARMINDUSTRIA S.A.
The technical support is excellent.
Read full review of SAP Business One »
Anonymous User
Associate Vice President at a consumer goods company
I use the customer service/technical support line once or twice per month. I usually call to find out about new...
Read full review of SAP HANA Enterprise Cloud »
RamyShaaban
Section Head at a energy/utilities company
We have a technical support contract with a subcontractor from SAP in the from of an SLA, a service-level agreement,...
Read full review of SAP HANA »
Anonymous User
HRS Professional at a financial services firm
Customer support needs improvement because it is a weakness. Support is offshore so you deal with people in other...
Read full review of SAP SuccessFactors »
Anonymous User
Manager at a financial services firm
Technical support has been pretty good. The primary support is based in Germany, but they are developing the local...
Read full review of SAP Signavio Process Manager »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP Master Data Governance »
Anonymous User
Owner & Founder at a tech services company
I have not personally dealt with them.
Read full review of SAP HCM »

Review 1 of 30

Technical Support

No Data Available

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