Compare Redwood Software vs SMA Technologies

Redwood Software

Based on 56 reviews.

SMA Technologies

Based on 59 reviews.

Latest Research

Buyer's Guide

OpCon vs. Redwood RunMyJobs

January 2025

OpCon vs. Redwood RunMyJobs

Updated: January 2025

Buyer's Guide

OpCon vs. Redwood RunMyJobs

January 2025

Redwood RunMyJobs vs. OpCon

Updated: January 2025

Sample Customers

Redwood RunMyJobs

AMD, American Home Shield, Avaya, Burberry, Centrica, City of Dallas, The Container Store, Core & Main, Daikin, Dart Containers, Deere, Energizer, Epson, Halliburton, Keen Foodware, National Gypsum, Rockport Group, Ryder, Technicolor, The University of Michigan, Virgin Money, Whitbread

OpCon

LOHR, Carnival Cruise Lines, Herbalife, Digital Federal Credit Union, Synergent, Frandsen Bank & Trust

Popular Solutions

Redwood RunMyJobs

29 reviews

JSCAPE by Redwood

21 reviews

Redwood Software - Finance Automation Edition

2 reviews

OpCon

10 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

11%

Retailer

Computer Software Company

46%

Financial Services Firm

21%

Government

Real Estate/Law Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gowri-Shankar
Analyst at a energy/utilities company

Read full review of Redwood Reporting - Report2Web »
Anonymous User
Sr. Demantra consultant at Capgemini
1. Our project has been integrated with multiple technologies like SAP and non-SAP, HANA cloud, and others. Redwood...
Read full review of Redwood RunMyJobs »
Ram Chenna
Enterprise Architect at a consultancy
Primarily, it's SAP automation. We use it to automate all our finance processes, including procure-to-pay (P2P) and...
Read full review of Redwood Software - Finance Automation Edition »

Review 1 of 3

No Data Available

Customer Service

MaheshKumar6
Senior Analyst at Electronics For Imaging, Inc
I have reached out to customer service and support many times including late night hours. The support team was so...
Read full review of Redwood RunMyJobs »
MaheshKumar6
Senior Analyst at Electronics For Imaging, Inc
Troubleshooting is currently done by referring us to documentation and the blog. On-call or chat support would be great.
Read full review of JSCAPE by Redwood »
Shubham Bharti
Senior Analyst at Capgemini
Technical support is always helpful.
Read full review of Redwood RunMyJobs »
Akshatha Ramesh
Junior Business Analyst at EFI
I've had a positive experience with technical support - although call or chat support would be highly beneficial.
Read full review of JSCAPE by Redwood »
Aishwarya Shekar
Information Technology Analyst at NTT DATA Services
the customer support is excellent; they provide 24/7 services for all user queries.
Read full review of JSCAPE by Redwood »
Keerthi R
DevOps Engineer at HTC Global Services (INDIA) Private
There is always room for improvement with support, however, as of now, the support is good.
Read full review of Redwood RunMyJobs »
Shivam Tyagi
Consultant at Capgemini
Everything is perfect with the support team. They delivered their service very well.
Read full review of Redwood RunMyJobs »
Shubham Bharti
Senior Analyst at Capgemini
Technical support is good. They are always ready to help.
Read full review of JSCAPE by Redwood »
Gowri-Shankar
Analyst at a energy/utilities company
You won't get support on weekends.
Read full review of Redwood Reporting - Report2Web »
Gowtham S
Manufacturing Engineer at Asteria
I have nothing much to say about technical support. They have been good.
Read full review of JSCAPE by Redwood »
Gowri-Shankar
Analyst at a energy/utilities company
The technical support does not provide support over the weekend.
Read full review of Redwood RunMyJobs »
Amarjeet Kamble
Senior Manager at a financial services firm
The customer service and support are pretty fast to respond. They are excellent.
Read full review of Redwood Software - Finance Automation Edition »
Rohit Pattar
SAP consultant at Entune IT Consulting Pvt Ltd
We deeply value timely responses to inquiries, whether conveyed through phone, email, chat, or other communication...
Read full review of JSCAPE by Redwood »
Anonymous User
Application development associate at Accenture
Technical support is good.
Read full review of Redwood RunMyJobs »
Ram Chenna
Enterprise Architect at a consultancy
Customer support and technical support are good, with the standard ITSM process using a ticketing system. Response...
Read full review of Redwood Software - Finance Automation Edition »
Ujwala Patil
Security Delivery Analyst at Accenture
I love their 24/7 support. The product comes with a provision of an L2 level of availability.
Read full review of JSCAPE by Redwood »
Anonymous User
Head Of Operations at a tech services company
Technical support was very responsive.
Read full review of JSCAPE by Redwood »
Sharath Karanth K B
Scholar Trainee at Wipro
Technical support is below average.
Read full review of JSCAPE by Redwood »
Anonymous User
Principle ERP Analyst at a manufacturing company
I have contacted them. I would rate them an eight out of ten at this point.
Read full review of Redwood RunMyJobs »
Heramb P21
Senior Analyst/ software Engineer at Capgemini
We have always received good support from the Redwood support team.
Read full review of Redwood RunMyJobs »
Ram Chenna
Enterprise Architect at a consultancy
The customer service and support are pretty good. They're a small company, but their support is fast and effective....
Read full review of Redwood Software - Finance Automation Edition »

Review 1 of 21

Jose Rivera Hernandez
Senior VP of Technology at Triangle Credit Union
I had to contact them a few times. Their support is excellent. Every time I got on the phone, they found the issue...
Read full review of OpCon »
JeffSmith12
IT Manager at American Pioneer Federal Credit Union
Technical support is the best! They always prioritize the urgency of our issue, with the impact it has to our...
Read full review of OpCon »
Diane Kennedy
Services Manager at a tech services company
The technical support is excellent.
Read full review of OpCon »
Robert Carter.
Systems Engineering Manager at Hapo Community Credit Union
Technical support has been consistently helpful, and I have no complaints. Their responsiveness and the ease of...
Read full review of OpCon »
TobyFinnegan
Director of IT at PACIFIC MARINE CREDIT UNION
The technical support is very high in terms of quality and response. I have open up maybe four or five tickets over...
Read full review of OpCon »
Anonymous User
Systems Developer at a financial services firm
The technical support is always excellent. Having a network which can help you troubleshoot and build the best...
Read full review of OpCon »
Anonymous User
Manager at a financial services firm
Tech support is amazingly responsive. We've had multiple times where they've responded within 20 minutes when we've...
Read full review of OpCon »
Anonymous User
System Administrator at a financial services firm
Their technical support is very good. I called them more in the beginning when we were doing the implementation, but...
Read full review of OpCon »
Anonymous User
Computer Operations Manager at a financial services firm
Their technical support is excellent. There have been several times where I have had to reach out to them and they...
Read full review of OpCon »
Anonymous User
Data Management Services at a financial services firm
Technical support is excellent.
Read full review of OpCon »
Anonymous User
Information Systems Architect at Cornerstone Bank
Usually, this is a positive experience, however, occasionally I feel like we're getting the run-around or being...
Read full review of OpCon »
Anonymous User
TitleApplication Specialist II at a financial services firm
I do not have anything negative to say about their customer service or technical support. So far, all of them are so...
Read full review of OpCon »
NickWilcox
Senior Applications System Analyst at Frandsen Financial
You have to put the effort into the training and learning. SMA is big on free training. They do monthly training down...
Read full review of OpCon »
Anonymous User
Works at a financial services firm
We rarely contact support. When we have had to, its typically a very fast single call resolution.
Read full review of OpCon »
PhilippeLLORET
Manager Applications Operation Group at Groupama Supports et Services
A really big change for us was that SMA has French support in Europe. That's a big advantage for us because we are...
Read full review of OpCon »
ArturoRivera
IT Manager Business Solutions Delivery at CBC FEDERAL CREDIT UNION
When we had the log problems they weren't very helpful on that. It felt that it wasn't a very helpful solution. From...
Read full review of OpCon »
AaronWright
Core Operations Analyst at a financial services firm
They have good tech support when you call in. Typically, you can get the answer that you were looking for relatively...
Read full review of OpCon »
FRACISCO LIZARRALDE
Works at Procedata
The technical support is good.
Read full review of OpCon »
Anonymous User
Director of Core Application Services at a financial services firm
Their support is excellent. It's one of the best I've worked with, for an automation tool, in my career. They'll pick...
Read full review of OpCon »
Krystle Brown
Director of IT at Navigator Credit Union
I'd rate SMA support an eight out of 10. We haven't had to contact them much aside from FICS integration and support....
Read full review of OpCon »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
Janice Scott
Former Associate Dean of Enterprise Systems at PASCO HERNANDO STATE COLLEGE
Their customer service is really good. If we have any issues we can email them or we can call for support and they're...
Read full review of OpCon »
ScottPortwood
AVP Operations at Dickinson Financial Corp.
The technical support is good. They will work with us and get issues resolved pretty quickly.
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
They are average for technical support. I still have to do my own research on some things.
Read full review of OpCon »
Anonymous User
Senior System Automation Analyst at a financial services firm
We don't need to use technical support very often, but to begin with, it was really good. I have noticed lately that...
Read full review of OpCon »
Rani Jackson
Manager, Computer Operations at a financial services firm
We will start with Symitar and sometimes Symitar will refer us back to SMA. They work really well together and we're...
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
Thus far, we have only had a few minor issues but the vendor's responses were quick - as were their solutions. We...
Read full review of OpCon »
Anonymous User
AVP of IT at a financial services firm
Tech support was excellent. It has since degraded in quality noticeably as the best techs were moved to automation as...
Read full review of OpCon »
ElizabethTinajero
IT Operations Systems Analyst Lead at SAN ANTONIO FEDERAL CREDIT UNION
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
Technical support has been great. They've come up with solutions and they're very timely. They seem to be good people...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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