JSCAPE by Redwood Reviews

Name: JSCAPE by Redwood
Brand: Redwood Software
Rating: 4.5 (22 reviews)

4.5 out of 5

22 reviews
97% willing to recommend

224 followers

What is JSCAPE by Redwood?

JSCAPE platform offers independent managed file transfer (MFT) software that allows users to secure and automate data exchange with trading partners, clients and internal transfers. Built-in security features and audit functions support PCI DSS, HIPAA, GLBA and Sarbanes-Oxley compliance. SaaS (MFTaaS) offering available.

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JSCAPE by Redwood is the #8 ranked solution in top Managed File Transfer (MFT) solutions. PeerSpot users give JSCAPE by Redwood an average rating of 9.0 out of 10. Based on the analysis of the 22 most recent JSCAPE by Redwood reviews, the overall sentiment is positive, with a sentiment score of 7.2. JSCAPE by Redwood is most commonly compared to Control-M: JSCAPE by Redwood vs Control-M. JSCAPE by Redwood is popular among the large enterprise segment, accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 16% of all views.

Helped 824,053 peers since 2012

Featured reviews

Abhishek Acharya

Senior Software Analyst at Capgemini

We need additional customization options in JSCAPE so that users may adjust the program to their individual needs and requirements. More flexible configuration choices, extra scripting capability, and the ability to create custom plugins or modules might all be included. Support for more complicated workflows, such as conditional logic or branching, could be added to allow users to create more advanced automation processes. Additionally, more detailed reporting and analytics capabilities are provided to assist users in gaining insights into file transfer activity, performance, and trends.

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Shubham Bharti

Senior Analyst at Capgemini

It might provide a more sophisticated and user-friendly experience, encouraging smoother interactions and facilitating simpler navigation for users using the application. The user interface (UI) could be improved. The absence of an extensive collection of ample training videos and comprehensive documentation within the current framework represents a missed opportunity. It could have greatly benefited new users, as such resources could have provided invaluable guidance, insights, and step-by-step instructions, ultimately aiding in the swift acclimatization to the software's functionalities and subsequently fostering a more intuitive and less daunting onboarding process for individuals who are just beginning to explore and engage with the software's capabilities.

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Madhu Bk

ServiceNow Developer at Accenture

Installation and configuration of JSCAPE is a bit complicated, providing the proper document helps to understand the tool and gain more knowledge on its features. The pricing of the JSCAPE MFT server seems higher considering some smaller businesses with a limited amount of budgets. To make it easier, the admin log and reporting system should be improved. I would appreciate it if the help and support team could more actively assist the users to resolve their Issues. Providing initial guidance would help new users to understand the UI.

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JSCAPE by Redwood mindshare

As of December 2024, the mindshare of JSCAPE by Redwood in the Managed File Transfer (MFT) category stands at 2.5%, up from 1.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Managed File Transfer (MFT)

PeerAnalyst reports

Type	Title	Date
Category	Managed File Transfer (MFT)	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	JSCAPE by Redwood vs IBM Sterling File Gateway	Dec 22, 2024	Download
Comparison	JSCAPE by Redwood vs MOVEit	Dec 22, 2024	Download
Comparison	JSCAPE by Redwood vs Fortra's GoAnywhere MFT	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
Control-M	4.4	4.2%	98%	119 interviews Add to research
MOVEit	4.1	9.8%	93%	14 interviews Add to research

Valuable Features

JSCAPE by Redwood stands out for its automation, fault tolerance, and security features. Users value its trigger system for process automation, high-speed transfer protocols like AFT, and robust encryption ensuring secure transfers. The tool provides a centralized interface simplifying management, supports multiple protocols, and boasts seamless integration capabilities. Its user-friendly design, detailed auditing, reliable 24/7 support, and high availability clustering enhance efficiency, making it adaptable across various operating systems and organizational needs.

"The automation part of JSCAPE by Redwood is great because you can set up a scheduled delivery with files and be notified if the transfer was successful."
"The product's most valuable feature is the high availability clustering."
"Automating and managing the file transfer using JSCAPE has decreased the manual interventions necessary and increased the organization's efficiency and productivity."

Room for Improvement

JSCAPE by Redwood requires cost reduction and a more intuitive user interface. Users seek enhanced documentation and video tutorials for better understanding. Configuration and installation are seen as complex and time-intensive. More flexible customization and API integrations are desired. Improved support and quicker troubleshooting are needed, while automated features and clearer pricing options would benefit smaller organizations. Enhanced workflow automation and better handling of errors could improve usability for diverse business needs.

"JSCAPE ensures data integrity. You know that the file has been transferred and on which date, as we provide timestamps."
"The product's pricing needs improvement."
"Providing initial guidance would help new users to understand the UI."

ROI

Pricing

JSCAPE by Redwood offers a mixed pricing and licensing experience. Many users appreciate its affordable setup costs and licensing options suitable for various business sizes, including startups with limited budgets. However, some organizations find the pricing comparatively high. It's recommended for enterprises to evaluate specific needs like user count and data transfer volumes before proceeding. While some users rate it as cost-effective, others consider it expensive relative to the value provided.

"The software is expensive compared to other vendors."

Popular Use Cases

JSCAPE by Redwood is primarily employed for secure managed file transfers, enhancing efficiency in data exchange across systems and networks. Organizations utilize it to enable fast, automated file sharing with secure protocols, reducing manual intervention and monitoring. It integrates smoothly, ensuring data protection and compliance, while its robust automation features support scheduling and event-based transfers. Various departments benefit from its capabilities, enhancing operational efficiency and ensuring reliable high-speed data movements across global environments.

Service and Support

Customer service and support of JSCAPE by Redwood are praised for their 24/7 availability and readiness to assist. Users have experienced timely responses and excellent service for inquiries. While some suggest improvements such as incorporating call or chat options, others find the current technical assistance satisfactory and helpful. Troubleshooting often involves directing users to documentation and blogs, with most finding the support beneficial. Some have noted room for improvement, rating technical support below average.

Deployment

Users described JSCAPE by Redwood's initial setup as complex and time-consuming, particularly for new users or those with intricate workflows, integration needs, or security requirements. However, some found it straightforward and quick, especially with backend expert support and available demos. Installation involved server setup, configuration, and deploying on the public internet. It required multiple personnel to deploy and maintain, though some reported it manageable by an individual with adequate organization for multi-location setups.

Scalability

JSCAPE by Redwood is designed for high scalability, allowing businesses to expand their file transfer capabilities. It efficiently handles large volumes and performs smoothly across industries. Users rate its scalability highly, with scores reaching eight out of ten. The expandability relies on robust foundational infrastructure, including server hardware, storage, and network resources. With extensive daily use by companies, JSCAPE by Redwood is praised for its outstanding scalability and reliability.

Stability

JSCAPE by Redwood consistently demonstrates good stability with uninterrupted performance for most users. They note that the platform effectively handles file transfers, supporting an expanding user base. Although the solution excels in stable performance, some report occasional issues requiring time for resolution, impacting stability. Many rate it highly, with stability scores ranging from eight to ten out of ten, reflecting strong confidence in its reliable operations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our JSCAPE by Redwood Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

11%

Retailer

11%

Computer Software Company

10%

Healthcare Company

Energy/Utilities Company

Real Estate/Law Firm

Insurance Company

University

Government

Comms Service Provider

Non Profit

Recreational Facilities/Services Company

Cloud Solution Provider

Aerospace/Defense Firm

Educational Organization

Media Company

Outsourcing Company

Performing Arts

Legal Firm

Construction Company

Logistics Company

Hospitality Company

Consumer Goods Company

Transportation Company

Non Tech Company

Wholesaler/Distributor

Marketing Services Firm

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JSCAPE by Redwood customers

BAE Systems, ABN AMRO, Boeing, Bank of America, Dassault Falcon Jet Corp, Bank of Montreal, General Dynamics, Bank of Taiwan, General Electric, Citibank Canada, Honeywell, CreditSuisse, L-3 Communications, Columbia University, Harvard Medical School, Kaplan Higher Education, Northwest Christian College, Kaiser Permanente, Share Builder, Procter & Gamble, TransUnion, Roche Diagnostics, BASF, 1-800-Contacts, Canon, AMPM, Daimler AG, Coach, Edwards Brothers, USB Financial Services