Once I had solid hands-on experience with the software, it wasn't tough for me to learn this application. Everything was easy and flawless. The only issue at first was that we had to manually delete or raise the event in order to run some of the events and wait for jobs, even if the file was kept at the correct AL11 position. Eventually, after contacting the Redwood support team, we were able to resolve this problem. We experience sporadic connection failures while executing jobs in other systems, such as AS400, and after the work is finished at the AS400 end, the Redwood system keeps attempting to get the status from the AS400 system. This attempt cannot be manually controlled. We could set up a system where, after a certain amount of time, the job would be abandoned if the server hadn't responded.
