Try our new research platform with insights from 80,000+ expert users

Rocket Software vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Rocket Software
Based on 22 reviews.
ServiceNow
Based on 468 reviews.
Overview
Rocket Software is a privately held software development firm with business and technology partnerships with IBM, EMC, and others. The company has more than 1200 employees, and is headquartered in Waltham, Massachusetts, USA. Rocket Software was founded in Boston in 1990 with a focus on IBM DB2 tools. Rocket's products are in the analytics, data, storage, applications and networks areas, and run on platforms including mainframe, Linuxvirtualized systems.
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
Rocket LegaSuite
FujiFile, TW Metals, FrontLine Insurance, Tower Automotive
ServiceNow
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Discovery
York, National Grid, DXC Technology, experian, BEACHBODY
ServiceNow Now Platform
experian, beachbody, health partners
ServiceNow Cloud Observability
InVision, Twilio, Lyft, Yext, DigitalOcean,
ServiceNow CMDB
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
Popular Solutions
Top Industries
Financial Services Firm
28%
Computer Software Company
12%
Insurance Company
11%
Manufacturing Company
10%
Educational Organization
19%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
Review 1 of 19
Review 1 of 30
Technical Support
No Data Available
No Data Available
We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.