ServiceNow Security Operations Reviews

Name: ServiceNow Security Operations
Brand: ServiceNow
Rating: 4 (19 reviews)

4.0 out of 5

19 reviews
94% willing to recommend

426 followers

What is ServiceNow Security Operations?

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

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ServiceNow Security Operations is the #2 ranked solution in top Security Incident Response solutions, #9 ranked solution in SOAR tools, and #9 ranked solution in top Risk-Based Vulnerability Management solutions. PeerSpot users give ServiceNow Security Operations an average rating of 8.0 out of 10. ServiceNow Security Operations is most commonly compared to Microsoft Sentinel: ServiceNow Security Operations vs Microsoft Sentinel. ServiceNow Security Operations is popular among the large enterprise segment, accounting for 74% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.

Buyer's Guide

ServiceNow Security Operations

September 2024

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Featured reviews

KishoreKumar4

Senior QE Lead at Cognizant

If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

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Shaik_Ahmed

Integrator at Conduent (formerly Xerox Services)

The solution can be setup very easily using the available documentation around ServiceNow Security Operations. In some cases, professionals have faced challenges in integrating the product with other tools. I would rate the initial setup a seven out of ten. The deployment duration depends on multiple factors, but in my experience, it takes around three to four weeks. The deployment can be completed in two days as well based on the dependencies, but in our company, we faced some issues so it took us longer for the complete deployment of ServiceNow Security Operations. Our company faced minor issues with the firewalls that needed to be opened in various modules.

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Wojtek Witowski

Product Owner at Danske Bank

I used this solution for incident management for issues that take longer to resolve. About 1,000 people were using this solution in my organization, including management and procurement. I wasn't using the latest version. It's very slow. When you click a button or update a field, it takes forever…

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ServiceNow Security Operations mindshare

Product category:

As of October 2024, the mindshare of ServiceNow Security Operations in the Security Incident Response category stands at 19.9%, up from 9.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Security Incident Response

Key learnings from peers

Last updated Aug 24, 2024

Valuable Features

"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"

Room for Improvement

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"The dashboard and playbook creation will need to improve"
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."

Pricing

"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ServiceNow Security Operations Buyer's Guide for additional reliable information.