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Kroll Responder vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Kroll Responder
Ranking in Security Incident Response
14th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Managed Detection and Response (MDR) (39th)
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Average Rating
8.0
Number of Reviews
19
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (8th)
 

Mindshare comparison

As of November 2024, in the Security Incident Response category, the mindshare of Kroll Responder is 3.2%, up from 0.5% compared to the previous year. The mindshare of ServiceNow Security Operations is 20.3%, up from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

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KishoreKumar4 - PeerSpot reviewer
Jul 22, 2024
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pricing and Cost Advice

Information not available
"The product is more expensive than other solutions."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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814,763 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Healthcare Company
13%
Real Estate/Law Firm
9%
Financial Services Firm
20%
Government
10%
Computer Software Company
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

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Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response. Updated: October 2024.
814,763 professionals have used our research since 2012.