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D3 Security vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

D3 Security
Ranking in Security Incident Response
8th
Ranking in Security Orchestration Automation and Response (SOAR)
19th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Number of Reviews
19
Ranking in other categories
Risk-Based Vulnerability Management (8th)
 

Mindshare comparison

As of November 2024, in the Security Incident Response category, the mindshare of D3 Security is 2.4%, up from 2.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 20.3%, up from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Muhammad Aamir Riaz - PeerSpot reviewer
Dec 11, 2023
Offers open API for integrating any available tools without any recurring costs
Before committing, I recommend a Proof of Concept (POC) or demo first. This way, you can see if the product aligns with your specific use cases and security needs. Knowledge transfer is key, and D3 Security's team excels in this area. During the POC, your analysts gain valuable product knowledge, putting them ahead of the curve for deployment. In our case, the learning curve was steep initially, but by the end of the POC, my team was already building playbooks independently. D3 Security also schedules dedicated knowledge transfer sessions during the POC, making it a win-win for both parties. Since technology transfer is crucial for government entities like ours, this approach eliminates the need for additional learning after deployment, unlike with certain competitors like the Fortinet FortiSOAR case. While Fortinet FortiSOAR achieved the desired tasks, its knowledge transfer process was lacking, leaving us with a shaky foundation. D3 Security's approach solidifies the learning and empowers our team. Overall, I would rate the solution an eight out of ten.
KishoreKumar4 - PeerSpot reviewer
Jul 22, 2024
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is an out-of-the-box automated integration with our 20 departments. We perform L1 LiveOps automatically through the portal."
"The solution's valuable feature is its GUI. It has more than 450 connectors, which are excellent for connecting devices and automating integration. The solution has all the features we need. We deployed it in our environment, and it's fully integrated. Thanks to their open APIs, the seamless integration makes everything work well together."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"It's stable."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The ease of use is great."
"My favorite feature is the application vulnerability scanner."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The product has a very simple UI."
 

Cons

"Reporting needs improvement. MTTR and MTTD metrics aren't directly available in playbooks and require manual effort to achieve."
"The reporting, especially custom reporting, needs to be improved. Additionally, it would be better if it could be hosted on Linux."
"The threat intelligence module needs a better dashboard."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
 

Pricing and Cost Advice

Information not available
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
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Top Industries

By visitors reading reviews
Non Profit
14%
Financial Services Firm
12%
Outsourcing Company
10%
Computer Software Company
8%
Financial Services Firm
20%
Government
10%
Computer Software Company
10%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about D3 Security?
It is an out-of-the-box automated integration with our 20 departments. We perform L1 LiveOps automatically through the portal.
What is your experience regarding pricing and costs for D3 Security?
We follow a different procurement process. For example, Fortinet qualified technically but lost out in the financial stage due to a two-stage bidding process. So, pricing can be subjective and depe...
What needs improvement with D3 Security?
The reporting, especially custom reporting, needs to be improved. Additionally, it would be better if it could be hosted on Linux.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

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Overview

 

Sample Customers

Pfizer, AIG, Microsoft, GAP, Chevron, Cognizant, Oracle, SpaceX, AMD, Visa, NBC, UPMC, St. Lawrence College
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about D3 Security vs. ServiceNow Security Operations and other solutions. Updated: October 2024.
814,763 professionals have used our research since 2012.