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D3 Security vs ServiceNow Security Operations comparison

D3 Security and ServiceNow are both solutions in the Security Incident Response category. D3 Security is ranked #8 with an average rating of 9.0, while ServiceNow is ranked #2 with an average rating of 8.0. D3 Security holds a 2.0% mindshare in IRP, compared to ServiceNow’s 21.0% mindshare. Additionally, 100% of D3 Security users are willing to recommend the solution, compared to 94% of ServiceNow users who would recommend it.
D3 Security
Read 2 D3 Security reviews
  • 66 Views
  • 46 Comparison Views
100% willing to recommend
ServiceNow Security Operations
Read 19 ServiceNow Security Operations reviews
  • 487 Views
  • 271 Comparison Views
94% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 5, 2024

D3 Security and ServiceNow Security Operations compete in the security operations domain. ServiceNow is often considered superior due to its comprehensive functionality and perceived value for cost, despite D3's attractive pricing and support.

Features: D3 Security provides automation and incident response features that enhance operational efficiency. ServiceNow Security Operations offers threat intelligence integration, extensive reporting tools, and a broader range of features for comprehensive security management.

Ease of Deployment and Customer Service: D3 Security is recognized for its straightforward deployment and responsive customer support, making it ideal for quick implementation. ServiceNow Security Operations, though requiring more resources and time, integrates well with existing systems and is supported by reliable customer service.

Pricing and ROI: D3 Security offers lower setup costs, allowing a quicker return on investment. Although ServiceNow Security Operations is more costly upfront, it is considered a worthwhile investment due to its extensive capabilities and integration options, offering potential for high long-term ROI.

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To learn more, read our detailed D3 Security vs. ServiceNow Security Operations Report (Updated: January 2025).
Buyer's Guide
D3 Security vs. ServiceNow Security Operations
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

D3 Security
Ranking in Security Incident Response
8th
Ranking in Security Orchestration Automation and Response (SOAR)
18th
Average Rating
9.0
Reviews Sentiment
7.5
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Ranking in Security Orchestration Automation and Response (SOAR)
10th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of January 2025, in the Security Incident Response category, the mindshare of D3 Security is 2.0%, down from 2.4% compared to the previous year. The mindshare of ServiceNow Security Operations is 21.0%, up from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Muhammad Aamir Riaz - PeerSpot reviewer
Useful for automation and reporting and has open API for seamless integration
It was easy to integrate the tool with our infrastructure because all the APIs are pre-built. We just created a drag-and-drop prompt to integrate the solution with our infrastructure. I rate the overall solution a ten out of ten. Everyone needs to evaluate this solution according to their organization's needs because it can integrate well, but this depends on the technology you already have in your organization. It is an automation tool for detection and response, and while integration is possible, using legacy products could create issues. Some legacy products are closed systems and do not expose their APIs to other vendors. In such cases, you could run into problems. If you are considering this solution, check which APIs are available before you proceed. Otherwise, you may get the solution, but you must spend time on integrations. They provide integration support, but it's not automatic; it will take time.
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KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is an out-of-the-box automated integration with our 20 departments. We perform L1 LiveOps automatically through the portal."
"The solution's valuable feature is its GUI. It has more than 450 connectors, which are excellent for connecting devices and automating integration. The solution has all the features we need. We deployed it in our environment, and it's fully integrated. Thanks to their open APIs, the seamless integration makes everything work well together."
"It's stable."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
More ServiceNow Security Operations pros
 

Cons

"The reporting, especially custom reporting, needs to be improved. Additionally, it would be better if it could be hosted on Linux."
"Reporting needs improvement. MTTR and MTTD metrics aren't directly available in playbooks and require manual effort to achieve."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"It doesn't interact with things very well."
"There is room for improvement in terms of developer support and documentation."
More ServiceNow Security Operations cons
 

Pricing and Cost Advice

Information not available
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
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Top Industries

By visitors reading reviews
Computer Software Company
23%
Non Profit
11%
Financial Services Firm
10%
Outsourcing Company
8%
Financial Services Firm
20%
Manufacturing Company
10%
Government
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about D3 Security?
It is an out-of-the-box automated integration with our 20 departments. We perform L1 LiveOps automatically through the portal.
See all answers
What is your experience regarding pricing and costs for D3 Security?
We follow a different procurement process. For example, Fortinet qualified technically but lost out in the financial stage due to a two-stage bidding process. So, pricing can be subjective and depe...
See all answers
What needs improvement with D3 Security?
The reporting, especially custom reporting, needs to be improved. Additionally, it would be better if it could be hosted on Linux.
See all answers
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
See all answers
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
See all answers
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
See all answers
 

Comparisons

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Fortinet FortiSOAR vs D3 Security
Compared 100% of the time
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Palo Alto Networks Cortex XSOAR vs ServiceNow Security Operations
Compared 26% of the time
Splunk SOAR vs ServiceNow Security Operations Logo
Splunk SOAR vs ServiceNow Security Operations
Compared 16% of the time
Microsoft Sentinel vs ServiceNow Security Operations Logo
Microsoft Sentinel vs ServiceNow Security Operations
Compared 15% of the time
IBM Resilient vs ServiceNow Security Operations Logo
IBM Resilient vs ServiceNow Security Operations
Compared 8% of the time
Unified Vulnerability Management vs ServiceNow Security Operations Logo
Unified Vulnerability Management vs ServiceNow Security Operations
Compared 7% of the time
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Product Reports

Buyer's Guide
Security Incident Response
December 2024
D3 Security reportDownload D3 Security product report
Buyer's Guide
ServiceNow Security Operations
December 2024
ServiceNow Security Operations reportDownload ServiceNow Security Operations product report
 

Learn More

D3 Security
Video not available
ServiceNow
 

Interactive Demo

D3 Security
Demo not available
ServiceNow
 

Overview

D3 Security provides a full-lifecycle incident management platform—one that enables multiple detection sources, enriches standards-based workflows with threat intelligence, orchestrates response, and always guides its users to conclusive remediation. The system is unique in its ability to eliminate incident recurrence, through root cause and corrective action discovery, digital forensics case management, and by generating a foundation of actionable intelligence that supports policies, countermeasures and controls.

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

 

Sample Customers

S&P Global, Scotiabank, Cybereason, Cummins
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Buyer's Guide
D3 Security vs. ServiceNow Security Operations
January 2025
Free Report: D3 Security vs. ServiceNow Security Operations
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