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D3 Security vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
7.3
ServiceNow Security Operations is scalable, integrates third-party tools, and is favored by large enterprises for handling extensive growth.
 

Valuable Features

No sentiment score available
Sentiment score
7.9
ServiceNow Security Operations integrates tools for managing security incidents with customizable workflows, supporting cloud, hybrid, and on-premises deployment.
 

Room For Improvement

No sentiment score available
Sentiment score
3.8
ServiceNow Security Operations faces integration challenges, requires more user-friendly features, better support, and improved automation for user satisfaction.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
ServiceNow Security Operations is stable, performing reliably with high ratings, though minor issues occur, often due to external factors.
 

Customer Service

No sentiment score available
Sentiment score
6.5
ServiceNow Security Operations receives positive support feedback, praised for issue resolution but needing faster responses and detailed solutions.
 

Setup Cost

No sentiment score available
Sentiment score
6.3
ServiceNow Security Operations offers competitive pricing, influenced by assets and user counts, with potential additional costs for setup.
 

Categories and Ranking

D3 Security
Ranking in Security Incident Response
8th
Ranking in Security Orchestration Automation and Response (SOAR)
19th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Ranking in Security Orchestration Automation and Response (SOAR)
7th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
19
Ranking in other categories
Risk-Based Vulnerability Management (8th)
 

Mindshare comparison

As of November 2024, in the Security Incident Response category, the mindshare of D3 Security is 2.4%, up from 2.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 20.3%, up from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Muhammad Aamir Riaz - PeerSpot reviewer
Offers open API for integrating any available tools without any recurring costs
Before committing, I recommend a Proof of Concept (POC) or demo first. This way, you can see if the product aligns with your specific use cases and security needs. Knowledge transfer is key, and D3 Security's team excels in this area. During the POC, your analysts gain valuable product knowledge, putting them ahead of the curve for deployment. In our case, the learning curve was steep initially, but by the end of the POC, my team was already building playbooks independently. D3 Security also schedules dedicated knowledge transfer sessions during the POC, making it a win-win for both parties. Since technology transfer is crucial for government entities like ours, this approach eliminates the need for additional learning after deployment, unlike with certain competitors like the Fortinet FortiSOAR case. While Fortinet FortiSOAR achieved the desired tasks, its knowledge transfer process was lacking, leaving us with a shaky foundation. D3 Security's approach solidifies the learning and empowers our team. Overall, I would rate the solution an eight out of ten.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…
report
Use our free recommendation engine to learn which Security Incident Response solutions are best for your needs.
816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
22%
Non Profit
12%
Financial Services Firm
10%
Outsourcing Company
9%
Financial Services Firm
20%
Government
11%
Manufacturing Company
10%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about D3 Security?
It is an out-of-the-box automated integration with our 20 departments. We perform L1 LiveOps automatically through the portal.
What is your experience regarding pricing and costs for D3 Security?
We follow a different procurement process. For example, Fortinet qualified technically but lost out in the financial stage due to a two-stage bidding process. So, pricing can be subjective and depe...
What needs improvement with D3 Security?
The reporting, especially custom reporting, needs to be improved. Additionally, it would be better if it could be hosted on Linux.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

Learn More

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Interactive Demo

Demo not available
 

Overview

 

Sample Customers

S&P Global, Scotiabank, Cybereason, Cummins
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about D3 Security vs. ServiceNow Security Operations and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.