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Proofpoint Threat Response vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Proofpoint Threat Response
Ranking in Security Incident Response
6th
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
5
Ranking in other categories
No ranking in other categories
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (10th), Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of December 2024, in the Security Incident Response category, the mindshare of Proofpoint Threat Response is 11.0%, up from 9.0% compared to the previous year. The mindshare of ServiceNow Security Operations is 20.2%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Giuseppe Sgroi - PeerSpot reviewer
Blocks potential spam emails efficiently and integrates well with our security framework
We use the product to verify and manage emails sent and received through our Microsoft Exchange server, focusing on blocking potential spam emails The platform's most valuable include the ability to check emails and block potential spam. The platform's technical support services and pricing need…
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If something's pulled and then it's later declared a false positive, it will automatically restore. They also take automatic feeds from their advanced threat detection modules."
"Support is very responsive."
"The platform's most valuable include the ability to check emails and block potential spam."
"The best part of Proofpoint Threat Response is the Auto-Pull feature. Being able to pull an email back from a user's mailbox is very useful, yet I have noticed that not a lot of organizations use this kind of feature."
"It has reduced our manual efforts to remove emails from each user's inbox, and in this case we do not have to ask our IT department or users to do so."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"It's stable."
"The ease of use is great."
"The solution is available over the cloud and is easy to manage."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"Reduces time to closure and closure metrics for vulnerabilities."
 

Cons

"Has some quirks."
"If the reporting gets improved then it would be better, but the product is running amazing as it is."
"The on-premise version doesn't scale well for large companies."
"The interface within Threat Response could be made simpler."
"The platform's technical support services and pricing need improvement."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The dashboard and playbook creation will need to improve"
"The threat intelligence module needs a better dashboard."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The initial setup is difficult."
"There is room for improvement in terms of developer support and documentation."
 

Pricing and Cost Advice

"The way most big companies work with Proofpoint is that they try to tie everything into an enterprise license. I can't comment on the actual costs, however I do know that alternative solutions such as Abnormal Security can be much more expensive than Proofpoint Threat Response."
"It's quite affordable to have it with this much functionality and ease to administrate."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Healthcare Company
14%
Energy/Utilities Company
13%
Computer Software Company
12%
Financial Services Firm
21%
Government
11%
Manufacturing Company
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Proofpoint Threat Response?
I have a vague idea because I don't know what others are charging. But we felt that putting up with the pains and having to spend more time keeping it running than we expected is still better than ...
What needs improvement with Proofpoint Threat Response?
The platform's technical support services and pricing need improvement.
What is your primary use case for Proofpoint Threat Response?
We use the product to verify and manage emails sent and received through our Microsoft Exchange server, focusing on blocking potential spam emails.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

Learn More

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Overview

 

Sample Customers

University of Waterloo, Akorn, Fenwick and West LLP
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Proofpoint Threat Response vs. ServiceNow Security Operations and other solutions. Updated: December 2024.
823,795 professionals have used our research since 2012.