Proofpoint Threat Response vs ServiceNow Security Operations comparison

Proofpoint and ServiceNow are both solutions in the Security Incident Response category. Proofpoint is ranked #3 with an average rating of 7.5, while ServiceNow is ranked #1 with an average rating of 8.2. Proofpoint holds a 7.4% mindshare in IRP, compared to ServiceNow’s 8.5% mindshare. Additionally, 80% of Proofpoint users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Proofpoint Threat Response

Read 5 Proofpoint Threat Response reviews

724 Views
586 Comparison Views

80% willing to recommend

ServiceNow Security Operations

Read 23 ServiceNow Security Operations reviews

3,003 Views
571 Comparison Views

95% willing to recommend

Proofpoint Threat Response

ServiceNow Security Operations

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

ServiceNow Security Operations and Proofpoint Threat Response compete in cybersecurity enhancement. While both have strengths, Proofpoint seems to have an advantage with its specialized focus on email threat protection, justifying its higher cost.

Features: ServiceNow Security Operations offers extensive integration with existing IT systems, automated workflows, and robust incident management. It excels in vulnerability response and IT service integration. Proofpoint Threat Response specializes in advanced email threat analysis, effective phishing protection, and the unique auto-pull feature for email threat mitigation.

Room for Improvement: ServiceNow could enhance user interface intuitiveness, simplify initial configurations, and improve native mobile support. Proofpoint might benefit from enhanced auto-restore functionalities, broader integration beyond email systems, and more comprehensive reporting tools.

Ease of Deployment and Customer Service: ServiceNow offers seamless IT environment integration, supported by comprehensive customer service that aids in smooth adoption. Proofpoint prioritizes quick cloud-based deployment focusing on email security channels, supported by specialized assistance.

Pricing and ROI: ServiceNow incurs higher initial setup costs but offers substantial ROI through enhanced IT workflow efficiency. Proofpoint commands a premium price for its focused email protection, delivering tangible ROI by effectively mitigating email threats, reflecting its concentrated threat response gains.

To learn more, read our detailed Proofpoint Threat Response vs. ServiceNow Security Operations Report (Updated: April 2026).

Buyer's Guide

Proofpoint Threat Response vs. ServiceNow Security Operations

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Proofpoint Threat Response

Ranking in Security Incident Response

3rd

Average Rating

8.0

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Security Operations

Ranking in Security Incident Response

1st

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (11th)

Mindshare comparison

As of April 2026, in the Security Incident Response category, the mindshare of Proofpoint Threat Response is 7.4%, down from 17.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 8.5%, down from 19.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response Mindshare Distribution
Product	Mindshare (%)
ServiceNow Security Operations	8.5%
Proofpoint Threat Response	7.4%
Other	84.1%

Security Incident Response

Featured Reviews

reviewer2460363

Chief Engineer at a healthcare company with 10,001+ employees

Automatically remove threats from mailboxes once identified, reducing manual intervention but on-premise version doesn't scale well for large companies

Auto pull and auto restore are valuable features. Auto restore isn't quite what it should be, but it's a lot better than someone having to manually release mail back to everyone. If something's pulled and then it's later declared a false positive, it will automatically restore. They also take automatic feeds from their advanced threat detection modules. Anytime Advanced Threat Protection finds something that was allowed to go through, either a URL or attachment, it will send out a signal, and Threat Response will automatically pull all of that out of the mail files. The automation is the big thing for us. Integration capabilities: There's an API, but most of it is around how you handle incidents. We're also not using the whole Threat Response suite, just the subset. So, we've never had to or could integrate anything else. We're limited to the Exchange portion only. The whole Threat Response should be labeled as a SOAR tool. The portion we have, I would call it "SOAR-lite." I know there are a couple of others that offer a SOAR-lite, but we're just starting to look at them.

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Shadab Hussain

Freelancer at a media company with 1,001-5,000 employees

Gaining unified control over vulnerabilities has improved governance but pricing and support need work

The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"If something's pulled and then it's later declared a false positive, it will automatically restore. They also take automatic feeds from their advanced threat detection modules."

"Support is very responsive."

"Our ROI is100%. Our entire management and decision makers are very impressed and happy with this product."

"This is truly a top-notch feature, and I have not seen such good functionality from the same kind of feature in any other tool so far."

"The platform's most valuable include the ability to check emails and block potential spam."

"The best part of Proofpoint Threat Response is the Auto-Pull feature. Being able to pull an email back from a user's mailbox is very useful, yet I have noticed that not a lot of organizations use this kind of feature."

"It has reduced our manual efforts to remove emails from each user's inbox, and in this case we do not have to ask our IT department or users to do so."

"Proofpoint has reduced the number of major attacks on our systems."

"It has helped optimize security costs by consolidating multiple tools into one platform."

"The solution is available over the cloud and is easy to manage."

"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."

"The solution is available over the cloud and is easy to manage."

"The most valuable features are service management and case management, and ServiceNow Security Operations also takes care of problem management as well as GRC, governance, risk, and compliance, enabling it to provide risk assessment."

"Reduces time to closure and closure metrics for vulnerabilities."

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."

More ServiceNow Security Operations pros

Cons

"If the reporting gets improved then it would be better, but the product is running amazing as it is."

"The on-premise version doesn't scale well for large companies."

"The interface within Threat Response could be made simpler."

"If the reporting gets improved then it would be better, but the product is running amazing as it is."

"The platform's technical support services and pricing need improvement."

"The product has some quirks that could be improved."

"The interface within Threat Response could be made simpler."

"Has some quirks."

"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."

"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."

"The threat intelligence module needs a better dashboard."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."

"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."

"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload."

"It doesn't interact with things very well."

More ServiceNow Security Operations cons

Pricing and Cost Advice

"The way most big companies work with Proofpoint is that they try to tie everything into an enterprise license. I can't comment on the actual costs, however I do know that alternative solutions such as Abnormal Security can be much more expensive than Proofpoint Threat Response."

"It's quite affordable to have it with this much functionality and ease to administrate."

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."

"This product is a good value for the money."

"It is an expensive product."

"Compared to competitor tools, ServiceNow Security Operations is more affordable"

"The product is more expensive than other solutions."

"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Healthcare Company

10%

Comms Service Provider

Construction Company

Financial Services Firm

16%

Manufacturing Company

13%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	2
Large Enterprise	16

Questions from the Community

What is your experience regarding pricing and costs for Proofpoint Threat Response?

The pricing it's a bit expensive, setup and licensing are simpples

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What needs improvement with Proofpoint Threat Response?

The platform's technical support services and pricing need improvement.

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What is your primary use case for Proofpoint Threat Response?

We use the product to verify and manage emails sent and received through our Microsoft Exchange server, focusing on blocking potential spam emails.

See all answers

What is your experience regarding pricing and costs for ServiceNow Security Operations?

It is relatively expensive but manageable.

See all answers

What needs improvement with ServiceNow Security Operations?

See all answers

What advice do you have for others considering ServiceNow Security Operations?

ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with ServiceNow and not with other vendors.

See all answers

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Compared 13% of the time

Splunk Attack Analyzer vs Proofpoint Threat Response

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Compared 12% of the time

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Compared 11% of the time

NetWitness NDR vs ServiceNow Security Operations

Compared 7% of the time

CRITICALSTART vs ServiceNow Security Operations

Compared 6% of the time

VMware Carbon Black Cloud vs ServiceNow Security Operations

Compared 5% of the time

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Product Reports

Buyer's Guide

Proofpoint Threat Response

April 2026

Download Proofpoint Threat Response product report

Buyer's Guide

ServiceNow Security Operations

March 2026

Download ServiceNow Security Operations product report

Overview

No defense can stop every attack. When something does get through, Proofpoint Threat Response takes the manual labor and guesswork out of incident response to help you resolve threats faster and more efficiently. Get an actionable view of threats, enrich alerts, and automate forensic collection and comparison. For verified threats, quarantine and contain users, hosts, and malicious email attachments - automatically or at the push of a button.

Proofpoint

ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

ServiceNow

Sample Customers

University of Waterloo, Akorn, Fenwick and West LLP

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services

Buyer's Guide

Proofpoint Threat Response vs. ServiceNow Security Operations

April 2026

Free Report: Proofpoint Threat Response vs. ServiceNow Security Operations

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