Compare SAP vs Tungsten Automation

1. Accenture 2. Airbus 3. Allianz 4. Aon 5. AT&T 6. Bayer 7. BMW 8. Bosch 9. Cisco 10. Coca-Cola 11. Colgate-Palmolive 12. Comcast 13. Deloitte 14. Deutsche Bank 15. Ericsson 16. FedEx 17. General Electric 18. GlaxoSmithKline 19. Google 20. HSBC 21. IBM 22. Intel 23. Johnson & Johnson 24. JPMorgan Chase 25. Kimberly-Clark 26. KPMG 27. Liberty Mutual 28. Mastercard 29. Merck 30. Microsoft 31. Nestlé 32. Nike 33. Novartis 34. Oracle 35. PepsiCo 36. Pfizer 37. Procter & Gamble 38. PwC 39. SAP 40. Siemens 41. Sony 42. Spotify 43. Swiss Re 44.Toyota

SAP Signavio Process Intelligence

NBN, T-System, Transurban, Audi BKK, Taifun, Met Office, Esquel Group, Sivantos, Consensus, Sirona

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Popular Solutions

SAP S/4HANA

50 reviews

SAP ERP

31 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

Tungsten RPA

11 reviews

Tungsten TotalAgility

2 reviews

Tungsten Insight

1 reviews

Top Industries

Educational Organization

17%

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

19%

Computer Software Company

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Srinivasan Kuppuswamy
Founder Partner & Chief Consultant at Sagesse Abundance
Our company helps customers integrate the solution for interface resource planning and cutting across different...
Read full review of SAP ERP »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
There are a lot of options for deploying S/4HANA. It depends on the industry and the customer's budget. It is usually...
Read full review of SAP S/4HANA »
Majid-Mustafa
Senior SAP Technical Consultant at Tallimax Consultancy
I work with SAP S/4HANA Cloud with two major clients: one in the UAE and one in UK. I already work with the...
Read full review of SAP S/4HANA Cloud »
JorgeSanz
Data Governance Senior Advisor at Abu Dhabi National Oil Company
My use cases are more in terms of data modeling.
Read full review of SAP PowerDesigner »
Anonymous User
Senior Risk & Compliance Manager at a tech company

Read full review of SAP Signavio Process Manager »

Review 1 of 5

PrashanthR
Operation Analyst 4 at a financial services firm
Kofax is primarily used for extraction and classification, as well as for business processes. In our case, it's used...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Customer Service

Narasimhan Jayavel
Associate Consultant at Emerging Alliance
I've used technical support in the past. They are good.
Read full review of SAP HANA »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
SAP support provides resolves all our problems, but the response time is slower than our customers expect. Maybe it's...
Read full review of SAP S/4HANA »
Jose ArturoPalomino
Managing Director at Japh
We had a good relationship with SAP. They were very close to us at the beginning of the project. When the issues...
Read full review of SAP CRM »
Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
It is difficult to receive the correct answer from the support. I rate the support from SAP S/4HANA Cloud a four out...
Read full review of SAP S/4HANA Cloud »
Osama Saleh
Deputy Finance Director at Abdul Latif Jameel
I don't see any problem with their support. Their response is dependent on the ticket, such as whether it is a P1,...
Read full review of SAP BusinessObjects GRC »
JiteshArora
Senior Consultant at Deloitte
Technical support from the SAP team has been good, and I would rate it at four on a scale from one to five.
Read full review of SAP Commerce Cloud »
Mirza Khurram
Chief Technology Innovation Officer at Popular Pipes Group
Improved technical support would significantly enhance our ability to address scalability challenges effectively.
Read full review of SAP Business One »
SrinivasReddy2
Consultant at British Council
At our company, we reach out to customer support very frequently for daily issues. The customer support team is...
Read full review of SAP S/4HANA »
Anonymous User
Senior Engineer
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP IQ »
YS Gadaputi
Competency Manager at Yash Technologies
SAP stands out, especially in leading ERP applications worldwide. It offers excellent support services. It also...
Read full review of SAP SuccessFactors Learning »
DENNIS SUNNY
Business Intelligence Lead at a tech services company
SAP is famous for technical support. You get 24-hour support and there are different types of support offered. We...
Read full review of SAP Analytics Hub »
Usman Saleem
Senior Manager IT Business Systems Architect / SAP Project Manager at a consumer goods company
we don't really deal with technical support very often. They are pretty efficient and they respond on time. So far,...
Read full review of SAP ERP »
Shahzad-Islam
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
Typically, the partner or consultant provides technical support, and not the company itself. I wouldn't be able to...
Read full review of SAP Business One »
Anonymous User
BI/BO Hana Application Consultant at a manufacturing company
Technical support for SAP BusinessObjects Business Intelligence Platform is okay, but it depends on the priority...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Guillaume-PIERRE
Senior Partner at AGLC Consulting
Support is quite good; they know their solutions. Over the last few years, they changed all the resources that were...
Read full review of SAP S/4HANA »
Anonymous User
SAP Architecture Manager at a consultancy
In cases where we face problems, we directly connect with our partners. There is a service portal and product support...
Read full review of SAP Business One »
Anonymous User
Senior Manager at a consultancy
I have not needed to contact support.
Read full review of SAP S/4HANA Cloud »
Porsche D'Oliveira
Specialist SAP Division at a tech services company
Technical support needs improvement.
Read full review of SAP HCM »
Vijayaraguraman Rajaram
Senior Technical Manager at a tech services company
I have not used technical support.
Read full review of SAP Cloud Platform »
Anonymous User
Azure Cloud Solution Architect(CSA) at a tech services company
We have reached out to technical support in the past. They've been quite good and I would say that, overall, we've...
Read full review of SAP ERP »
Anonymous User
Assistant Athletic Business Manager at a healthcare company
Similarly, any requests for technical support are not issued or run through me, so I don’t hear about its effectiveness.
Read full review of SAP Ariba Procurement »
Prashant.Sharma
Delivery Manager at a tech services company
Technical support comes along with the license when you purchase a license. It is always there, which is good. I have...
Read full review of SAP ERP »
Anonymous User
SAP Innovation Analyst at a consumer goods company
I would prefer more documentation with examples regarding the security and custom javascripts within Lumira. Other...
Read full review of SAP Lumira »
Anonymous User
Business System Analyst at a tech services company
Good support is available via consultants.
Read full review of SAP Data Services »
Herve Guerin
Architecte SAP & Infrastructure at Teamwork
We've been in touch with technical support and I've found their service to be quite satisfactory. Their response time...
Read full review of SAP NetWeaver Business Rules Management »
Anonymous User
Project and Service delivery Manager at a tech services company
Technical support definitely can be faster. We have had a couple of tickets in solution support opened for a long,...
Read full review of SAP ERP »
Shili Ma
Consultant at HAND Enterprise Solutions LTD.
I used to contact SAP to ask for help with SAP HANA, and I'm giving the SAP support team a six out of ten.
Read full review of SAP HANA »
SanjeevNellicherry
Operations Change at Morgan Stanley
Their support is okay. Sometimes, we find that the turnaround time isn't as great and it can sometimes takes a few...
Read full review of SAP Signavio Process Manager »
reviewer19610421
Business manager at a non-tech company
They provide outstanding customer support services.
Read full review of SAP Signavio Process Manager »
Mahesh Savanur
Head of IT at Prerana Motors India
I have not directly interacted with SAP, but our service partner (SAP partner) has been supporting us. However, I’m...
Read full review of SAP Business One »

Review 1 of 30

Mahmoud Alyabroudi
Solutions Architect at DEWA
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Jamil Milhem
Project Manager-Senior RPA Specialist at DEWA
Technical support is available remotely. Users can submit a support ticket and wait for a response unless the issue...
Read full review of Tungsten RPA »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at RealPage
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Joel McMillan
Systems Administrator at BAE Systems
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at DEWA
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Shiwali Shukla
IDP consultant at WNS
We do get support via another vendor and I have dealt with them. They’ve helped us solve some very complex use cases....
Read full review of Tungsten TotalAgility »
PrashanthR
Operation Analyst 4 at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Dheeraj Sah
Technical Consultant
Technical support has been good, and we have been happy with their capabilities.
Read full review of Tungsten TotalAgility »
Anonymous User
Sharepoint 2010 Specialist at a transportation company
The solution's technical support is very good. We have a supplier that handles all of our issues as soon as possible.
Read full review of Tungsten RPA »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Ross Macadam
Director at iicon ltd
Their technical support is good. Because they're putting a lot of resources into R&D development and quickly...
Read full review of Tungsten RPA »
Anonymous User
Professional Service Team at VISNIKO
Customer Service: It is very good. Technical Support: It is based on the regions. US region has very good support.
Read full review of Tungsten TotalAgility »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Our experience with customer service and support has been good. They help us resolve any issues we have.
Read full review of Tungsten Insight »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at Tata consultancy services
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Arun Javgal
Solution Developer at Self employeed
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Alexandre Cordova
Solutions Architect at Latourette Consulting
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
Sawich Unyavatpanich
Project Manager at Tbank
Customer support is good.
Read full review of Tungsten RPA »
Anonymous User
Technical lead
Technical support wise, because I've been working with Kofax not just on Kofax TotalAgility, but other products as...
Read full review of Tungsten TotalAgility »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Major Account Manager at a computer software company
We do support as a reseller. We provide that first-level call support. As a reseller organization, we not only have...
Read full review of Tungsten Insight »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »

Review 1 of 30

Technical Support

No Data Available

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