Compare Securonix Solutions vs SolarWinds

Securonix Solutions

Based on 37 reviews.

SolarWinds

Based on 396 reviews.

Latest Research

Buyer's Guide

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

April 2025

SolarWinds Security Event Manager vs. Securonix Next-Gen SIEM

Updated: April 2025

Buyer's Guide

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

April 2025

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

Updated: April 2025

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix NTA

Intermountain Healthcare, Pfizer

SolarWinds Security Event Manager

NetSuite, EasyStreet, Legacy Texas Bank, and Energy Federal Credit Union, to name a few.

SolarWinds NetFlow Traffic Analyzer

Oceaneering International, Asia Pacific Network Information Centre, 335th Signal Command, Immofori

Popular Solutions

Securonix Next-Gen SIEM

10 reviews

Securonix UEBA

1 reviews

SolarWinds NPM

16 reviews

SolarWinds Server and Application Monitor

11 reviews

SolarWinds NetFlow Traffic Analyzer

9 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Educational Organization

44%

Computer Software Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Vijay Samant
Assistant Manager at a computer software company
I use SolarWinds Network Device Monitor for monitoring network utilization, bandwidth utilization, uptime, and...
Read full review of SolarWinds Network Device Monitor »
DeepakVyas
Global-Manager Network & communications at Secure Meters Limited
We are using SolarWinds and have all the modules with us, including NetFlow and NPM. It is primarily used for...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Architect at a logistics company
We have a client who is a global logistics company, and we use NPM to manage their devices globally. These devices...
Read full review of SolarWinds NPM »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »

Review 1 of 5

Customer Service

Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Bavan Balakrishnan
Security Architect at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Angela Bustamante
Monitoring and Process Analyst at Seguros SURA
The technical support for SolarWinds NPM is very good. I'm rating their support five out of five.
Read full review of SolarWinds NPM »
Alan Arnold
Enterprise Operations Manager at University of Alabama at Birmingham
We have not had a lot of opportunities to use technical support. When we did I was not particularly impressed with...
Read full review of SolarWinds NPM »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We are satisfied with the technical support provided by SolarWinds through their third-party partner.
Read full review of SolarWinds Network Device Monitor »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
SolarWinds IPAM offers premium support, but the customer has to pay more money, and then they will have minimal...
Read full review of SolarWinds IPAM »
Yoshiro Travezano
IM Infrastructure Specialist at Anglo American
Their support is good.
Read full review of SolarWinds NPM »
Jayesh Ramaiya
Network Analyst at RAMAIYA LTD
The solution’s customer support is not very good.
Read full review of SolarWinds NPM »
Ravi Khanchandani
Founder Director at Techsa Services
The initial support (Level 1) might struggle with DPA issues, but escalated cases receive proper support. There is...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
ENTERPRISE NETWORK : Team Leader: ICT Events Monitoring at a university
100%. It shows all incidents.
Read full review of SolarWinds NPM »
Anonymous User
Enterprise Monitoring Consultant at a insurance company
Other than some occasional delays getting hold of someone in the telephone queue, technical support is good for the...
Read full review of SolarWinds NPM »
Chandrasekhar Reddy Chennuru
Scientist/Engineer-SG at NRSC
We used the support from SolarWinds Security Event Manager and they are knowledgeable but challenging to get in...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Excellent. Technical Support: Good.
Read full review of SolarWinds Server and Application Monitor »
Kumar Mahadevan
IT Infrastructure Analyst at AG Group
good. can be hit or miss sometimes, but sometime you get some good tech support over there.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Networks Manager at a financial services firm
I would give their technical support a 7/10 rating. As their customer base has increased, they have been walking...
Read full review of SolarWinds NPM »
Anonymous User
Quick Launch Team Lead at a tech services company
Technical support is superb. Not only is the actual technical support very knowledgeable, but the user community at...
Read full review of SolarWinds NPM »
Anonymous User
Network Engineer
Customer Service: 10 out of 10 Technical Support: Any time I contacted support they were knowledgeable and fast.
Read full review of SolarWinds NPM »
Irshad_Khan
Solutions Architect at Cognizant
Customer support is good. I get an instant response and on-call support as well.
Read full review of SolarWinds Hybrid Cloud Observability »
Anonymous User
Operational Lead at a government
Technical support for the product is good and they are responsive.
Read full review of SolarWinds Pingdom »
Anonymous User
Software Engineer at a manufacturing company
Till now, I haven't experienced a "wow" factor with SolarWinds' technical support.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Managing Director at a consultancy
There are issues with newer features so it can take a long time to adjust. The solution is in bad shape because of...
Read full review of SolarWinds NPM »
Anonymous User
Platform Engineer III at a insurance company
Customer Service: Customer service is pretty good. Technical Support: Tier 3 is excellent they know how to repair a...
Read full review of SolarWinds NPM »
Anonymous User
Infrastructure Monitoring Engineer at a tech services company
Support knows what they are doing. Very rarely do I find the standard approach to issues to be “reboot and call back”...
Read full review of SolarWinds Server and Application Monitor »
SJ6
Network Security Engineer at a comms service provider
SolarWinds provides timely support for Kiwi Syslog. While I haven't had significant issues with their support, if...
Read full review of SolarWinds Kiwi Syslog Server »
Wahyu Krisnamukti
Network Administrator at PT Bni Life Insurance
We had contact with SolarWinds regarding the implementation, and they were helpful.
Read full review of SolarWinds NPM »
Anonymous User
Systems Engineer at a comms service provider
Customer Service: Customer service at SolarWinds is great. I have had several issues in the past and they were...
Read full review of SolarWinds NPM »
Mihai Cristea
CTO at Smart Factor
Their technical support was okay. We only needed to contact them once.
Read full review of SolarWinds Server and Application Monitor »
Jentle Mathew
Sr.Network Engineer at NTT Security
We have not contacted technical support, it is not required in my environment.
Read full review of SolarWinds Network Device Monitor »
MohammedAlkhabbat
Network Administrator at Libyana Mobile Phone
For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.
Read full review of SolarWinds NPM »
Panguluri Sravya
Software Engineer 1 at HCLSoftware
The technical support from SolarWinds is very good and usually provides proper solutions, although there might be...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Head, ATM Management at a financial services firm
I would give technical support a rating of 8/10.
Read full review of SolarWinds NPM »
Daniel Shine
Systems and Data Warehouse Supervisor at MMSD
We have very few issues that require technical support, we only contact them a few times a year. They generally...
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.