Compare Securonix Solutions vs SolarWinds

Securonix Solutions

Based on 33 reviews.

SolarWinds

Based on 378 reviews.

Latest Research

Buyer's Guide

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

October 2024

SolarWinds Security Event Manager vs. Securonix Next-Gen SIEM

Updated: October 2024

Buyer's Guide

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

October 2024

Securonix Next-Gen SIEM vs. SolarWinds Security Event Manager

Updated: October 2024

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix NTA

Intermountain Healthcare, Pfizer

SolarWinds Security Event Manager

NetSuite, EasyStreet, Legacy Texas Bank, and Energy Federal Credit Union, to name a few.

SolarWinds NetFlow Traffic Analyzer

Oceaneering International, Asia Pacific Network Information Centre, 335th Signal Command, Immofori

Popular Solutions

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

0 reviews

SolarWinds NPM

15 reviews

SolarWinds Server and Application Monitor

11 reviews

SolarWinds NetFlow Traffic Analyzer

13 reviews

Top Industries

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Government

Educational Organization

46%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
We use it for insider threat detection. It's appliance-based in the data center.
Read full review of Securonix UEBA »

Review 1 of 2

MohitKumar
Senior Specialist at a consultancy
Our company uses the solution to monitor NPM for 100 large accounts that typically have 40,000 interfaces. Basic...
Read full review of SolarWinds NPM »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We use SolarWinds Network Device Monitor to keep track of all network devices and manage their configurations. It...
Read full review of SolarWinds Network Device Monitor »
RajeshB
Server and Network Monitoring Manager at a consultancy
We use the solution to manage network devices such as Cisco switches, Palo Alto devices, and Cisco devices in our 34...
Read full review of SolarWinds Network Configuration Manager »
Mohamad Zaidi Chubandi
Manager Infrastructure & Security at Malakoff Corporation Berhad
Our company has fifteen technicians who use the solution to monitor IT networks for our clients.
Read full review of SolarWinds ipMonitor »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »

Review 1 of 5

Customer Service

Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »

Review 1 of 28

VIVEK PATHAK
Solutions Architect at Airtel
The solution's technical support is okay. I rate the technical support a seven out of ten.
Read full review of SolarWinds Server and Application Monitor »
Catherine Akinwolere
System Engineer at Lumenave
The support is very, very good. In case there's any problem, we can contact support.
Read full review of SolarWinds Server and Application Monitor »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Support is very good. You raise a ticket, you get a response, and they're technically good. That's what the main...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Edmar Silva
Engineer at AGCO Corporation
I do not have direct contact with SolarWinds' customer service. Another team manages that, so I cannot evaluate the...
Read full review of SolarWinds NetFlow Traffic Analyzer »
KhalidOmer
Data Center Engineer at a retailer
I am satisfied with the solution’s technical support.
Read full review of SolarWinds Server and Application Monitor »
Alessandra Amorim
Technology Manager - Managed Services at Yssy
The solution's technical support should improve its knowledge base. They should have more material in Portuguese...
Read full review of SolarWinds Log Analyzer »
Olive Kusumbara
Consultant at a tech services company
The support is not too bad, but also not very good—it's quite standard. I forget the last time I contacted...
Read full review of SolarWinds AppOptics »
MohammedAlkhabbat
Network Administrator at Libyana Mobile Phone
For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.
Read full review of SolarWinds NPM »
Anonymous User
Systems Management at a media company
The quality of the support staff is exceptional and their dedication to improve the client’s installation is...
Read full review of SolarWinds NPM »
Furquan Qureshy
IT Manager at XYZies
They do offer good support. We are mostly happy with the level of service. They always give great feedback, which...
Read full review of SolarWinds Network Device Monitor »
PeterSerati
Group Chief Technology Architect at a tech services company
There is no in-country support for this solution. There are local numbers available but the call quality isn't great....
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Architect at a logistics company
I used to handle that for the first three years. Now, I have a team, but I support them whenever they need help. I...
Read full review of SolarWinds NPM »
Anonymous User
Infrastructure Manager at a recreational facilities/services company
I have not used technical support for Passportal.
Read full review of SolarWinds Passportal »
Solomon Okafor
Information and Communication Manager at Heineken
The customer service and support team is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Romario Martin
Database Administrator at JN Welding
The support team is excellent, very responsive, and quick to address issues based on severity.
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Head of Network Department at a financial services firm
Technical support is okay, but it depends on the person who takes up the ticket. Sometimes we don't get the kind of...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Vice President, SaaS Operations at a computer software company
The technicals support is fair. I would rate them a three out of five.
Read full review of SolarWinds NPM »
Anonymous User
Sr Network Administrator at a recruiting/HR firm
Very seldom. I will contact them directly. Usually, the thing I notice in SolarWinds is you go to the community, it...
Read full review of SolarWinds NPM »
Furquan Qureshy
IT Manager at XYZies
I have not had a good experience with technical support because most of the time when I contact them, they first want...
Read full review of SolarWinds NPM »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Excellent. Technical Support: Good.
Read full review of SolarWinds Server and Application Monitor »
ReenaPandey
Consultant at HCL Technologies
The solution's technical support doesn't support any customization. If you want a customized script or a customized...
Read full review of SolarWinds NPM »
Anonymous User
Manager, Enterprise Monitoring at a healthcare company
In general, the technical support is great. Around new major releases, you do experience longer waits; and every so...
Read full review of SolarWinds NPM »
Anonymous User
Senior Network Administrator at a manufacturing company
Contact support was great. They're very knowledgeable. They knew what we needed, once we explained our problem. In...
Read full review of SolarWinds NPM »
Anonymous User
Managing Director at a consultancy
SolarWinds is a traditional software company, which means that you can get help from them.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Sr. IT Infrastructure Specialist at a tech company
Technical support is average. Sometimes it took days to get responses and the responses were via email.
Read full review of SolarWinds NPM »
Anonymous User
Service Delivery Manager at a wholesaler/distributor
The support we have received from SolarWinds NPM has been very good. Initially, there were some issues with the...
Read full review of SolarWinds NPM »
Reena Pandey
Consultant at HCL Technologies
My team contacted technical support for SolarWinds NPM a lot of times. On a scale of one to ten, I'd rate support as...
Read full review of SolarWinds NPM »
Asem Arafat
IT Director at NEDCO
I have not personally contacted technical support for this solution. The feedback that I have received from my team...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Fazal Azeem
Implementation & Support Specialist at 360Factors
Technical support from SolarWinds is the best.
Read full review of SolarWinds NPM »
Meechai C.
Consult at a manufacturing company
The customer service and support are good.
Read full review of Samanage »

Review 1 of 30

Technical Support

No Data Available

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