Compare SolarWinds vs Tenable

SolarWinds

Based on 380 reviews.

Tenable

Based on 217 reviews.

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

SolarWinds NPM

Microsoft, Federal Express, Hewlett-Packard, and MasterCard

SolarWinds Network Device Monitor

Air Rarotonga

SolarWinds Network Automation Manager

Maalem Financing Company, School City of Hammond

SolarWinds Server and Application Monitor

Andr. L. Riis AS, NetSuite

Dameware Remote Support

Illinois School District

SolarWinds Access Rights Manager

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

Tenable Nessus

Bitbrains, Tesla, Just Eat, Crosskey Banking Solutions, Covenant Health, Youngstown State University

Tenable Vulnerability Management

Global Payments AU/NZ

Tenable Security Center

IBM, Sempra Energy, Microsoft, Apple, Adidas, Union Pacific

Popular Solutions

SolarWinds NPM

16 reviews

SolarWinds Server and Application Monitor

11 reviews

SolarWinds NetFlow Traffic Analyzer

12 reviews

Tenable Nessus

19 reviews

Tenable Security Center

21 reviews

Tenable Vulnerability Management

27 reviews

Top Industries

Educational Organization

47%

Computer Software Company

Government

Financial Services Firm

Educational Organization

27%

Computer Software Company

11%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MohitKumar
Senior Specialist at a consultancy
Our company uses the solution to monitor NPM for 100 large accounts that typically have 40,000 interfaces. Basic...
Read full review of SolarWinds NPM »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We use SolarWinds Network Device Monitor to keep track of all network devices and manage their configurations. It...
Read full review of SolarWinds Network Device Monitor »
RajeshB
Server and Network Monitoring Manager at a consultancy
We use the solution to manage network devices such as Cisco switches, Palo Alto devices, and Cisco devices in our 34...
Read full review of SolarWinds Network Configuration Manager »
Mohamad Zaidi Chubandi
Manager Infrastructure & Security at Malakoff Corporation Berhad
Our company has fifteen technicians who use the solution to monitor IT networks for our clients.
Read full review of SolarWinds ipMonitor »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »

Review 1 of 5

Matthew Weisler
Sole Proprietor at Core-Infosec
I implement the solution as a vulnerability management tool for client use cases. It can be used for public factors...
Read full review of Tenable Nessus »
Md. Shahriar Hussain
Cyber Security Chartered Engineer at Banglalink
We use Tenable Security Center for vulnerability assessment purposes within our security infrastructure. The solution...
Read full review of Tenable Security Center »
Harshal Deshmukh
CEO and Managing Director at Digidata Infsystems Private Limited
It's nice to work with because it gives good results for web application scanning according to OWASP Top 10 and NISC....
Read full review of Tenable.io Web Application Scanning »
HARI EDARA
IT Manager at State of Texas

Read full review of Tenable Vulnerability Management »
Javeed Abdul
Senior System Engineer at a tech consulting company
Tenable Cloud Security is used for scanning purposes, including vulnerabilities and remediation. The graphs provided...
Read full review of Tenable Cloud Security »

Review 1 of 5

Customer Service

RajeshB
Server and Network Monitoring Manager at a consultancy
A number of times, I have contacted SolarWinds technical support. Depending the issue, sometimes they will just ask...
Read full review of SolarWinds NPM »
AbdulKader Mohandes
Senior Systems Engineer at a media company
I rate SolarWinds support nine out of 10. SolarWinds support is excellent.
Read full review of SolarWinds NPM »
BENDER BENEDICT
L3 Technical Support Engineer at SV Gaming Limited
The technical support is very responsive and they don't stop troubleshooting until they have resolved the issue.
Read full review of SolarWinds Service Desk »
Muhammad Asif
Consaltant at a consultancy
The technical support from SolarWinds for this solution is average, in my opinion, and the response times could...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Hisham Sahid
Network IT Team Leader at a manufacturing company
I have experience with the solution's technical support. Based on my team's interactions with the technical support...
Read full review of SolarWinds IPAM »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Technical support is very good.
Read full review of SolarWinds IPAM »
John Yuko
Assistant Manager ICT - Projects at I&M Bank Ltd
The only point when we needed to seek consultation was for integration with Solaris. We got help and feedback from...
Read full review of SolarWinds AppOptics »
Shadi Shaar
Healthcare Informatics Consultant at Dammam University
Customer support is satisfactory. There's a feature for escalating cases whenever there's a delay from support...
Read full review of SolarWinds Web Help Desk »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Support is very good. You raise a ticket, you get a response, and they're technically good. That's what the main...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Ryan Dave Brigino
Software Engineer at Es'hailSat
We have worked with SolarWinds support intensively. It's a vast product, so one tech engineer can't be an expert on...
Read full review of SolarWinds Security Event Manager »
Anonymous User
IT Site Administrator at a marketing services firm
9/10 - the level of support is amazing and the Samanage community is extremely resourceful.
Read full review of Samanage »
Anonymous User
Consultant Avant-vente Réseau at a tech vendor
Technical support is excellent. There's also great documentation both for assisting in setting the solution up and...
Read full review of SolarWinds Network Automation Manager »
Neelam
Senior Associate Consultant at a tech services company
I have not contacted the support for SolarWinds Server and Application Monitor.
Read full review of SolarWinds Server and Application Monitor »
Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
I haven't really dealt with technical support, that's dealt with more by my coworker who is more expert on this.
Read full review of SolarWinds Web Help Desk »
Anonymous User
Solutions Consultant at a computer software company
I rate SolarWinds support seven out of 10. The quality varies depending on who picks up the phone.
Read full review of SolarWinds NPM »
Anonymous User
Chief Technology Officer at a tech services company
I rate technical support 5/5. We haven’t had to reach out to tech support often, to be honest. But when we did, we...
Read full review of SolarWinds IPAM »
Anonymous User
Network Architect at a logistics company
I used to handle that for the first three years. Now, I have a team, but I support them whenever they need help. I...
Read full review of SolarWinds NPM »
Anonymous User
Senior Information Security Officer at a financial services firm
I'd rate technical support at eight out of ten. They are helpful and fast.
Read full review of SolarWinds Server and Application Monitor »
Moshiur Rahman Khan
CEO/Consultant at CIL
They're one of the most responsive companies when it comes to support.
Read full review of SolarWinds NPM »
Anonymous User
Service Manager at a tech services company
I am happy to work with the technical support team. They are extremely good.
Read full review of SolarWinds Server and Application Monitor »
Erdinc-Erdal
Presales Consultant at a tech vendor
I do not think that SolarWinds support is very good because it just takes too long to solve the problem. Eventually,...
Read full review of SolarWinds Database Performance Analyzer »
Anonymous User
Senior System Engineer at a tech company
The technical support is good.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Consultant at a tech services company
Customer Service: Excellent support Technical Support: Excellent support
Read full review of SolarWinds NPM »
Anonymous User
Program Manager at a computer software company
We're not happy with SolarWinds' support.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Founder at a tech services company
Technical support is excellent. This is a review of NPM and therefore the SolarWinds Orion support is great. If I was...
Read full review of SolarWinds NPM »
Anonymous User
Platform Engineer III at a insurance company
Customer Service: Customer service is pretty good. Technical Support: Tier 3 is excellent they know how to repair a...
Read full review of SolarWinds NPM »
Anonymous User
IT Leadership, System Management at a manufacturing company
Local technical support is okay. I would rate them seven out of ten. They're not bad, but they're not good either.
Read full review of SolarWinds Server and Application Monitor »
Jeffrey Robinette
System Engineer at a government
Customer Service: Good. There can be lag times on responses. Technical Support: Eight on a scale of 10.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Senior Technical Engineer at a tech vendor
For L2 or L1 problems, we are giving the support. For the L3 level, if the issue is beyond our reach, then we contact...
Read full review of SolarWinds NPM »
Anonymous User
Business Consultant. at a tech services company
The technical support is nothing special. The service is available on a 24/7 basis, which is good enough for my market.
Read full review of SolarWinds Server and Application Monitor »

Review 1 of 30

Ondrej Kováč
Solution Engineer at Exclusive Networks Czechia
My partners complain that support is not consistent and replies come late. It is small company and to offer worldwide...
Read full review of Tenable Cloud Security »
Mohamed-Helmy
Chief Information Security Officer at MIDBANK
Tenable technical support needs improvement.
Read full review of Tenable Security Center »
Javier Salazar
Security Engineer at Tenable Network Security
Technical support could improve its response time.
Read full review of Tenable OT Security »
ShanakaFernando
Consultant at a computer software company
The support of Tenable Nessus is responsive and helpful. I rate the support from Tenable Nessus a five out of five.
Read full review of Tenable Nessus »
Yusuf-Hashmi
Sr. Director - Group Head - IT Security (CISO) at Jubilant Organosys Ltd., India, Leading Chemical M
Tenable support is good. I haven't had any issues with the response we get from them.
Read full review of Tenable Lumin »
Rafael Ustariz
IT security consultant at Netready LATAM
Tenable SC support has been very helpful.
Read full review of Tenable Security Center »
Trirong Phuaythip
Solution Consultant at Westcon-Comstor
The tickets are passed quickly. Their support manager works proactively in scheduling meetings and solving the issues...
Read full review of Tenable Security Center »
Ali Al-Mahrooqi
Manager at a financial services firm
Technical support for this solution was good. They were responsive.
Read full review of Tenable Nessus »
Tharaka Shameera
Intent Manager at SLIIT
The solution’s tech support team is very helpful.
Read full review of Tenable Security Center »
Mahmoud_Mohamed
Infrastructure Engineer at IP Protocol INC
The technical support services are good.
Read full review of Tenable OT Security »
JoaoManso
CIO / IT Consultant at RedShift
The support from Tenable is very agile. We use them regularly when we have problems. There are three levels of...
Read full review of Tenable Security Center »
Antonio Scola
Owner at Sunlit Technologies
Technical support is okay. We don't have any complaints about their level of service. They are knowledgeable and...
Read full review of Tenable Vulnerability Management »
Mohamed Elnahas
Head Of IT Risk and Security at AWB
We are happy with the support from the Tenable side. But sometimes the vendor's people move between areas too often,...
Read full review of Tenable Security Center »
VictorAkidiva
Security Architect at ModusBox
Technical support has been excellent and provides a lot of support when needed.
Read full review of Tenable Security Center »
Bryan Evans
Security Analyst at PJM Interconnection
I rate the support of Tenable Nessus a four out of five.
Read full review of Tenable Nessus »
DivyaJyoti
0
The solution's support is okay, but it could be more customer-friendly. The people providing support have knowledge,...
Read full review of Tenable Vulnerability Management »
Taras Dubrova
BDM at Oberig-it
Our vendor is Broadview, and they offer various support levels. In a typical scenario, with the initial level of...
Read full review of Tenable Cloud Security »
Anonymous User
Information Security Engineer at a tech services company
The support, as well as the portal, is very good.
Read full review of Tenable Nessus »
Steven Nkwane
Intake Specialist at Maxtec
One area that they could improve is technical support. Oftentimes, it's not as good as it should be. The turnaround...
Read full review of Tenable Vulnerability Management »
Anonymous User
Assistant manager IT security at a financial services firm
We sometimes took support from Tenable when we had issues with the scans and we couldn't get the results. They were...
Read full review of Tenable Security Center »
Sirish Kumar
Director at Inspyretek Solutions
The support is very good.
Read full review of Tenable Vulnerability Management »
Anonymous User
Information Security Analyst at a retailer
Technical support is excellent. They are extremely responsive and very helpful. We are quite satisfied with the level...
Read full review of Tenable Security Center »
Anonymous User
Security Consultan at a security firm
The support ticketing system needs improvement. Whenever we create tickets, they are directed to a general support...
Read full review of Tenable.io Web Application Scanning »
Anonymous User
Vulnerability Management Analyst at a financial services firm
We've worked with technical support in the past, and we've found them to be quite efficient. They are knowledgable...
Read full review of Tenable Nessus »
Anonymous User
IT Manager at a financial services firm
I rate the technical support a seven out of ten.
Read full review of Tenable Vulnerability Management »
Amine BEYAOUI
Senior Partner / Co-Founder at SKYTEK
Technical support does what it should. The solution is pretty straightforward and simple. As such, as with all...
Read full review of Tenable Security Center »
SivaMurali
Senior Cybersecurity Consultant at a tech services company
Customer service and support with Tenable is good. They are knowledgeable and responsive. I would rate their service...
Read full review of Tenable Security Center »
Attila Mate Kovacs
Senior Cyber Security Expert at a security firm
My experience with technical support is very positive.
Read full review of Tenable Nessus »
MuhammadBilal4
Sr. Information Security Engineer at Rewterz
Technical support always replies back on Mondays and it depends on the open support cases.
Read full review of Tenable Nessus »
Donald Koketso
Security engineer at a construction company
It was challenging to contact the technical support team earlier. However, we have found the right contact and can...
Read full review of Tenable Vulnerability Management »

Review 1 of 30

Technical Support

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