Compare SolarWinds vs Tenable

SolarWinds

Based on 395 reviews.

Tenable

Based on 228 reviews.

Overview

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Sample Customers

SolarWinds NPM

Microsoft, Federal Express, Hewlett-Packard, and MasterCard

SolarWinds Network Device Monitor

Air Rarotonga

SolarWinds Network Automation Manager

Maalem Financing Company, School City of Hammond

SolarWinds Server and Application Monitor

Andr. L. Riis AS, NetSuite

Dameware Remote Support

Illinois School District

SolarWinds Access Rights Manager

Accenture, Emerson, Lockheed Martin, Nielsen, NTT

Tenable Nessus

Bitbrains, Tesla, Just Eat, Crosskey Banking Solutions, Covenant Health, Youngstown State University

Tenable Vulnerability Management

Global Payments AU/NZ

Tenable Security Center

IBM, Sempra Energy, Microsoft, Apple, Adidas, Union Pacific

Popular Solutions

SolarWinds NPM

16 reviews

SolarWinds Server and Application Monitor

12 reviews

SolarWinds NetFlow Traffic Analyzer

11 reviews

Tenable Nessus

16 reviews

Tenable Security Center

20 reviews

Tenable Vulnerability Management

21 reviews

Top Industries

Educational Organization

47%

Computer Software Company

Government

Financial Services Firm

Educational Organization

28%

Computer Software Company

10%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

DeepakVyas
Global-Manager Network & communications at Secure Meters Limited
We are using SolarWinds and have all the modules with us, including NetFlow and NPM. It is primarily used for...
Read full review of SolarWinds NetFlow Traffic Analyzer »
GurinderSingh
Sr Systems Engineer Network at AutoZone
We use SolarWinds Network Device Monitor to keep track of all network devices and manage their configurations. It...
Read full review of SolarWinds Network Device Monitor »
Anonymous User
Subject Matter Expert at a tech company

Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Network Architect at a logistics company
We have a client who is a global logistics company, and we use NPM to manage their devices globally. These devices...
Read full review of SolarWinds NPM »
Michael Savchenko
Business Developement Manager at I.ua
The SolarWinds Hybrid Cloud Observability solution is primarily used by companies that need to manage their IT...
Read full review of SolarWinds Hybrid Cloud Observability »

Review 1 of 5

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Tenable Vulnerability Management to scan the network, including servers and endpoints, to identify risks in our...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at EXPERTience
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
I went to a client to deploy Tenable OT based on their mixed network infrastructure, which was not segmented...
Read full review of Tenable OT Security »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
I have at least three use cases. One is for ITDR solutions for threat detection. Another is the vulnerability...
Read full review of Tenable.io Web Application Scanning »
Anonymous User
Director - Information Risk Management at a consultancy
We have three or four use cases. The first is enterprise vulnerability management through continuous scanning. Twice...
Read full review of Tenable SecurityCenter Continuous View [EOL] »

Review 1 of 5

Customer Service

Daniel Penn
Consultant at a computer software company
The technical support was quite responsive. There were not many problems, but they solved all of them and were easy...
Read full review of SolarWinds IPAM »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Technical support is excellent. SolarWinds wants its partners and resellers to succeed. They give you all the...
Read full review of SolarWinds NPM »
Alan Arnold
Enterprise Operations Manager at University of Alabama at Birmingham
We have not had a lot of opportunities to use technical support. When we did I was not particularly impressed with...
Read full review of SolarWinds NPM »
Masud Alam
Manager at Optimum Origens Inc.
I have contacted SolarWinds technical support. There may be some issues with contacting them because there's no...
Read full review of SolarWinds NPM »
Giulio Valeri
Owner at SOFTWARE SOLUTIONS SRL
The support was not good.
Read full review of SolarWinds Network Automation Manager »
Jami Ullah
Senior Network Admin at a financial services firm
The current model requiring engagement through a local partner to escalate issues to SolarWinds takes time and could...
Read full review of SolarWinds NPM »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
Technical support needs to respond to its customers faster. We are not 100% satisfied with the level of support we get.
Read full review of SolarWinds Network Device Monitor »
KhalidOmer
Data Center Engineer at a retailer
Customer service is linked to payments. If you do not have a license or renewal supported, it is not supported for you.
Read full review of SolarWinds NPM »
Donald Bakels
Chief Executive Officer (CEO) at Adfontessoftware
We do not have to contact the technical support for SolarWinds that I am aware of. Sometimes I have heard of support...
Read full review of SolarWinds NPM »
FAHAD ALBAZ
IT Security Architecture & Implementation Manager at Banque Saudi Fransi
Technical support is something that is very important for us. It is the number one factor. We are dealing with the...
Read full review of SolarWinds NPM »
AchmadFredericks
Director, Technical Architect at Archer Information Technology
I have not actually had to use technical support very much. I can not even count more than five instances in the span...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Quality Control/ Clinical Research Associate at a pharma/biotech company
I have contacted the support from SolarWinds Security Event Manager and they are good.
Read full review of SolarWinds Security Event Manager »
Anonymous User
Founder at a tech services company
Technical support is excellent. This is a review of NPM and therefore the SolarWinds Orion support is great. If I was...
Read full review of SolarWinds NPM »
Anonymous User
Vice President, SaaS Operations at a computer software company
The technicals support is fair. I would rate them a three out of five.
Read full review of SolarWinds NPM »
WILSON KEREBEI
CEO at WilCom Systems Ltd
The support for this solution is satisfactory.
Read full review of SolarWinds NPM »
Anonymous User
Sr. Systems Administrator at a manufacturing company
I would give technical support a rating of 7 out of 10. When I get on the phone with a support engineer, I'm usually...
Read full review of SolarWinds NPM »
JulieZompanti
Assistant Director of Information Technology at TOWN OF CULPEPER
Although technical support is adequate, it could be better, but that appears to be the situation in the majority of...
Read full review of SolarWinds NPM »
Anonymous User
Subject Matter Expert at a tech company
I would give technical support a rating of 9/10. SolarWinds technical support has always been good to us. We have...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Senior Technical Engineer at a tech vendor
The support is good. Previously, the support was not good. However, they've improved it over the last two years. 2020...
Read full review of SolarWinds Security Event Manager »
Anonymous User
System Analyst
Customer Service: It’s fantastic. They will give 24/7 service. Technical Support: It’s fantastic again. They are very...
Read full review of SolarWinds NPM »
Anonymous User
Head, ATM Management at a financial services firm
I would give technical support a rating of 8/10.
Read full review of SolarWinds NPM »
Anonymous User
SCCM Remediation Specialist at a energy/utilities company
Customer Service: 8/10. Technical Support: 6/10.
Read full review of Dameware Remote Support »
Anonymous User
Senior Manager - Global Network Ops
Customer Service: Customer service is very good. Technical Support: Good technical support. There is an active online...
Read full review of SolarWinds NPM »
Michael Ernest
Senior Officer at a international affairs institute
We have yet to contact technical support. Most of the time the troubleshooting is done online, and therefore we...
Read full review of SolarWinds Server and Application Monitor »
Anonymous User
Technical Head at a tech services company
I'm part of the THWAK, a community that uses SolarWinds. They're okay. There are so many configurations there,...
Read full review of SolarWinds NPM »
Olufemi Adalemo
Chief Technology Officer at Leystel Nigeria Limited
Technical support is good. I have no complaints.
Read full review of SolarWinds Network Configuration Manager »
Anonymous User
IT - Server Administration
Customer Service: I think it's decent although a team mate generally makes the support calls. Technical Support: In...
Read full review of SolarWinds Virtualization Manager »
Anonymous User
Business Consultant. at a tech services company
I like SolarWinds support because it's 24/7. You describe your issues, your situation and maybe two or three hours...
Read full review of SolarWinds NPM »
Anonymous User
Enterprise Monitoring Consultant at a insurance company
Other than some occasional delays getting hold of someone in the telephone queue, technical support is good for the...
Read full review of SolarWinds NPM »
Anonymous User
Networks Manager at a financial services firm
I would give their technical support a 7/10 rating. As their customer base has increased, they have been walking...
Read full review of SolarWinds NPM »

Review 1 of 30

OmkarZarapkar
Manager II at a insurance company
Technical support is very good and responsive. A few months back, we utilized their assistance for configurations on...
Read full review of Tenable Nessus »
LadislavSolc
Enthusiastic Explorer at Target Five
I rate the technical support a nine out of ten.
Read full review of Tenable Security Center »
Victor-Akidiva
Security Architect at ModusBox
The solution's technical support is quite good and very supportive. I rate the technical support nine and a half out...
Read full review of Tenable.io Container Security »
Prajot Nair
Senior Manager -Cloud Security at Capgemini
Tenable doesn't provide support beyond documentation.
Read full review of Tenable Vulnerability Management »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
Tenable technical support is very good. They are very helpful, and responsive. We had experienced some delays in two...
Read full review of Tenable Security Center »
SumeshKumar
Manager Cloud Security at Hitachi Systems, Ltd.
The solution's technical support is good. I have observed that whenever my company faces any problem, the product's...
Read full review of Tenable.io Container Security »
TomasStasek
IT Director at Teleperformance
The support we have for Tenable Nessus is internal. The IT teams for Tenable Nessus are in the Czech Republic for us.
Read full review of Tenable Nessus »
Mona Nyachhyon
Director at Monal Tech Pvt.Ltd.
I rate the support of Tenable Nessus a six out of ten.
Read full review of Tenable Nessus »
Yusuf-Hashmi
Sr. Director - Group Head - IT Security (CISO) at Jubilant Organosys Ltd., India, Leading Chemical M
I haven't used Tenable.io support, but my team has, and I haven't heard any complaints thus far.
Read full review of Tenable Vulnerability Management »
VictorAkidiva
Security Architect at ModusBox
Technical support has been excellent and provides a lot of support when needed.
Read full review of Tenable Security Center »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
After deploying Tenable, I spoke with the technical support a maximum of two or three times. They are very...
Read full review of Tenable Vulnerability Management »
HATICE YAMAN
Cyber Security Analyst at a printing company
When we run into any problems, technical support is very helpful. I'm satisfied with the level of service on offer.
Read full review of Tenable.io Web Application Scanning »
Trirong Phuaythip
Solution Consultant at Westcon-Comstor
The tickets are passed quickly. Their support manager works proactively in scheduling meetings and solving the issues...
Read full review of Tenable Security Center »
MuhammadMurtaza
Information security engineer at Cyberisk
The support has been really cooperative. Whenever any issue arises, we contact the support, and they are always there...
Read full review of Tenable Nessus »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
There were no delays from customer support. They usually give instant responses for both online and local support.
Read full review of Tenable Security Center »
Jahanzeb Feroze Khan
Assistant Manager Network Security at Institute of Business Administration, Karachi
The technical support should be improved.
Read full review of Tenable.io Web Application Scanning »
Pov Men
Network Security Engineer at np secure
Technical support has been great. We've been quite pleased with their level of attention. We're satisfied with the...
Read full review of Tenable One Exposure Management Platform »
Taras Dubrova
BDM at Oberig-it
Our vendor is Broadview, and they offer various support levels. In a typical scenario, with the initial level of...
Read full review of Tenable Cloud Security »
Reviewer843121
Founder & CEO at a tech services company
Tenable Nessus is very easy to support and manage and this is why I have not needed to contact support.
Read full review of Tenable Nessus »
Anonymous User
Security Architect at a logistics company
Tenable's technical support is good, except for things that involve some of the custom development work that we've...
Read full review of Tenable Nessus »
Manoj Nair
Tech consultant at select softwares
I have not contacted technical support so far, as there was no issue to escalate.
Read full review of Tenable Security Center »
Sirish Kumar
Director at Inspyretek Solutions
The support is very good.
Read full review of Tenable Vulnerability Management »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
For local support, I would rate it as an eight, and for global support, I would rate it as a nine out of ten.
Read full review of Tenable OT Security »
Anonymous User
Director - Information Risk Management at a consultancy
Tenable's technical support is the best I've ever had for any product. We have paid for something called Elite...
Read full review of Tenable SecurityCenter Continuous View [EOL] »
Anonymous User
Security Consultan at a security firm
The support ticketing system needs improvement. Whenever we create tickets, they are directed to a general support...
Read full review of Tenable.io Web Application Scanning »
Anonymous User
Security Specialist at a security firm
In general, it is fast. In some cases, we need L3 support, which can take some time, but overall, it is really fast....
Read full review of Tenable.io Web Application Scanning »
Anonymous User
Owner at a tech services company
I've used the tech support a couple of times. I would say they are very good because they were able to say, "Hey,...
Read full review of Tenable Nessus »
Anonymous User
Consultant at a educational organization
The solution's technical support is good. We usually use the solution's community support.
Read full review of Tenable.io Web Application Scanning »
Muhammad NavaidZafar Ansari
Assistant Manager of Information Security at a pharma/biotech company
I can say that I am satisfied with Tenable Nessus' support and customer relations, which is why I'm still with the...
Read full review of Tenable Nessus »
Thomas Kung
Senior Consultant at a tech company
I usually use the dashboard for support. It shows the critical vulnerabilities from low to high. They are very...
Read full review of Tenable Nessus »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.