Compare TitanHQ vs WatchGuard

TitanHQ

Based on 98 reviews.

WatchGuard

Based on 204 reviews.

Sample Customers

TitanHQ WebTitan

Clarks, Pepsi, Purple, Comcast, Virgin, McDonalds, Sprint, Adtran, Xirrus, Eir, ViaSat

TitanHQ SpamTitan

De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron

WatchGuard Gateway AntiVirus

Star Cargo

WatchGuard DNSWatchGO

1. ABC Company 2. XYZ Corporation 3. Acme Inc. 4. Smith Enterprises 5. Johnson & Sons 6. Global Tech Solutions 7. Innovate IT Services 8. Secure Networks Ltd. 9. CyberShield Technologies 10. DataGuard Systems 11. SafeNet Security 12. ShieldGuard Solutions 13. TechDefenders 14. SecureNet Inc. 15. CyberGuardian 16. Watchful Eye Security 17. SecureCom Systems 18. CyberShield Inc. 19. DataSafe Solutions 20. SecureIT Services 21. Watchful Networks 22. CyberDefender 23. SecureNet Technologies 24. DataGuard Security 25. CyberSafe Solutions 26. Watchful Eye Networks 27. SecureCom Inc. 28. CyberShield Systems 29. DataSafe Security 30. SecureIT Technologies 31. Watchful Networks Ltd. 32. CyberDefender Inc.

Popular Solutions

6 reviews

1 reviews

17 reviews

0 reviews

Panda Adaptive Defense 360

6 reviews

Top Industries

Computer Software Company

20%

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Computer Software Company

15%

Comms Service Provider

12%

Hospitality Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

George Kajaia
Head of IT Infrastructure Group, IT Operations Department at a financial services firm
Our entire bank is using SpamTitan in a virtualized environment at several locations. It migrates from one server...
Read full review of TitanHQ SpamTitan »
Michael Goodfriend
President at PJM Digital Design
We primarily use this solution for filtering. It handles whitelisting and blacklisting URLs and websites that the...
Read full review of TitanHQ WebTitan »

Review 1 of 2

Victor Massey
Solution Architect at Simvicitsolutions
My use cases primarily focus on security. I utilize endpoint protection when I am traveling, as I seek security. I...
Read full review of WatchGuard EPDR »
Michael-Angelo Francis
Senior IT Tech at PCSL

Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Adaptive Defense 360 »
Manish Nalawade
Owner at It logic
I'm using it in the banking sector only. Basically, I'm using it for security and other purposes, including data loss...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
IT System Support Administrator at a non-profit
We use WatchGuard Secure Wi-Fi because we have used different tools as well, like Ubiquiti. The complexity of...
Read full review of WatchGuard Secure Wi‑Fi »

Review 1 of 5

Customer Service

Walter William Holliday
Enterprise Architect at Unified System Solutions, Ltd.
When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively. I...
Read full review of TitanHQ SpamTitan »
Klaus Nielsen
CEO - Owner at XPConsult
Our technical team is delighted with the support. They make a phone call or send an email and get help immediately....
Read full review of TitanHQ SpamTitan »
Bornwell Mwenya
Head of Technical Support at ZAMNET
Their support is very helpful. We get the feedback that we want on time. There is a feature of their ticketing system...
Read full review of TitanHQ SpamTitan »
Ricky Brewster
Helpdesk Internal Systems Manager at Active IT Systems
The biggest benefit of being a partner of TitanHQ is the support. We very rarely have issues, but whenever we do, it...
Read full review of TitanHQ SpamTitan »
Ryan Rood
Information Technology Manager at Copp's Buildall
The support is pretty fantastic when I have had to deal with them. They are easy to use and get in touch with. They...
Read full review of TitanHQ SpamTitan »
Allan Smith
Chief Technology Starategist at Code Vapor LLC
I rate TitanHQ support eight out of 10. I have called them a few times. They're responsive. They're probably in the...
Read full review of TitanHQ SpamTitan »
Rami Al-Bader
Senior System Administrator at a tech services company
I rate TitanHQ's customer service 10 out of 10. I've contacted them twice in the past few months. They were highly...
Read full review of TitanHQ SpamTitan »
Harvey Hochkievich
Directory of IT at a manufacturing company
My team has had the occasional reason to call them up when they weren't sure of a setting that they needed to change....
Read full review of TitanHQ SpamTitan »
Jean Paul Alfaro Silva
CIO at a manufacturing company
TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a...
Read full review of TitanHQ SpamTitan »
Mikael Jordan
Help Desk Manager/Information Security Analyst at Eureka College
The communication with them is perfect. In fact, we had a call with them earlier today that they initiated, which is...
Read full review of TitanHQ SpamTitan »
Anil Melwani
IT Director at a healthcare company
Whenever I have had questions and needed to reach out to support, there has always been a very quick turnaround. They...
Read full review of TitanHQ SpamTitan »
Johnny Zodrow
Service Manager at OnSite
The biggest benefit of being a partner of TitanHQ is the support. Every account manager seems to go above and beyond...
Read full review of TitanHQ SpamTitan »
Cindi Cockerham
Network Engineer at Purple Language Services Co.
TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous...
Read full review of TitanHQ SpamTitan »
Pusa Alexandru-Catalin
Managing Partner at Cabinet Avocat Pusa Alexandru Catalin
I have never contacted TitanHQ's technical team nor the support team.
Read full review of TitanHQ WebTitan »
Larrie Case
Owner at Case Computers
I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than...
Read full review of TitanHQ SpamTitan »
Mark Politowicz
Endpoint Management Engineer at State of Idaho
Their support is amazing. If I ever have a question, the fellow that set me up allows me to just drop him an email...
Read full review of TitanHQ WebTitan »
Walter Matesa
IT Consultant at Garrtech Inc.
I haven't had to use their support too often, perhaps half a dozen times at most, but in each instance, they've been...
Read full review of TitanHQ SpamTitan »
Steve Randel
Information Technology Manager at a manufacturing company
The support has been excellent. Compared to some of the other products that I have used, it has been far superior....
Read full review of TitanHQ SpamTitan »
Mark Moses
IT Specialist at a tech services company
Because it works that well, we rarely have to speak to anyone for technical assistance. The technical support for the...
Read full review of TitanHQ SpamTitan »
Kip Poe
VP of IT at Millennium Corporate Credit Union
For the couple of cases I've had, they've been great. They got back to us and had things fixed pretty quickly. I had...
Read full review of TitanHQ WebTitan »
Anonymous User
Information Technology Manager at a financial services firm
The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that...
Read full review of TitanHQ SpamTitan »
Patrick Dunlap
Network Specialist at Alabama Fire College
TitanHQ's support is excellent. I rate them eight out of 10.
Read full review of TitanHQ SpamTitan »
NoID
Tech Person at a computer software company
SpamTitan's support is amazing. They answer any questions you have 24/7. The way they can connect remotely to help...
Read full review of TitanHQ SpamTitan »
Christian Elias
Deployment Manager at NetUniverse
I dealt with support through tickets and over the phone. They pick up the phone, which is great. Other providers get...
Read full review of TitanHQ SpamTitan »
Anonymous User
Director, Information Technology at a government
Their support has always been very good. They're always responsive. You get to the person that is going to be working...
Read full review of TitanHQ SpamTitan »
Anonymous User
Owner/President at a tech services company
There is a lot of stuff on the user interface, but it is very easy to use. It's very well-organized and easy to find...
Read full review of TitanHQ SpamTitan »
Jeff-Watson
IT Systems Administrator at Nylene Canada Inc.
The technical support team is quick to answer and they're very helpful. As soon as you learn their procedures, it's...
Read full review of TitanHQ SpamTitan »
Anonymous User
Cloud & Infrastructure konsulent at a tech services company
I've used it a few times, but it was pretty good. There were no issues. The documentation I have access to is good....
Read full review of TitanHQ SpamTitan »
Chrysostomos Vatopedinos
System Engineer at IMMV
I've contacted technical support in the past. It hasn't happened very often. Technical support has a mechanism where...
Read full review of TitanHQ WebTitan »
Ron D.
Owner/Founder at Nexxous Computer Centres Ltd.
Their support is good. Some time ago, they opened up support out of California, which is better. When we first...
Read full review of TitanHQ SpamTitan »

Review 1 of 30

ScottEastman
Project Consultant at SEVERN HOSPICE LIMITED
The tool's support is responsive and very helpful.
Read full review of WatchGuard Data Loss Prevention »
Luca Toni
IT Security and Privacy at AD2000 Srl
The support is great and specialized.
Read full review of WatchGuard Firebox »
CarlosArdila
Project Manager, Information Technology at Telelago
The technical support is awesome. We are a scalable partner with them. Whenever we need expert assistance from...
Read full review of WatchGuard Firebox »
Matthew Cooper
IT Network Administrator at a retailer
From my experience with their customer service team, I would say that they seem quite knowledgeable and fairly quick...
Read full review of WatchGuard Firebox »
Yintho Taev
Logistics Supervisor at Andromeda Distribution Corporation
If we are not able to find answers to our questions about the solution from documents we can contact the support...
Read full review of WatchGuard Threat Detection and Response »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
Technical support has always been top-notch when you can get through. Sometimes you're on hold for up to an hour, but...
Read full review of Panda Adaptive Defense 360 »
FlorianBUIS
Infrastructure Administrator at CFA-INSTA
The support is good but we've had some difficult situations because not everyone in support is good when it comes to...
Read full review of WatchGuard Firebox »
Anonymous User
IT Manager at a financial services firm
Technical support needs more people who have good technical skills and knowledge instead of just sharing...
Read full review of WatchGuard AuthPoint »
Anonymous User
Operations Manager at DLL Technologies
Their customer service is one of the best and is extremely knowledgeable about their products. They are very...
Read full review of WatchGuard Firebox »
Anonymous User
I.T. Manager at a construction company
I haven't had to use their technical support in about seven years.
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Anonymous User
Senior IT Administrator for Global Group at a manufacturing company
They provide good technical support. They are able to resolve our issues.
Read full review of Panda Adaptive Defense 360 »
Anonymous User
Network & infra Manager at Vanguard Business Solutions & Consulting
Customer Service: I haven’t requested any help from customer service. Technical Support: I attended training from...
Read full review of WatchGuard XTM [EOL] »
Scott Eastman
Project Consultant at SysGroup PLC
I have contacted their technical support and they were very, very good.
Read full review of WatchGuard Application Control »
Jason Markle
IT Director at a healthcare company
I've only had to use their technical support twice in quite a few years, so it would be hard for me to rate. But they...
Read full review of WatchGuard Firebox »
Renan Ruivo
IT Infrastructure at 4 Seniors Brasil
As a partner, we have direct access to development.
Read full review of WatchGuard EPDR »
Anonymous User
IT Audit Group Head at a tech services company
The technical support here in our country is different vendors or resellers of the firewall WatchGuard. So you just...
Read full review of WatchGuard Data Loss Prevention »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Joseph Redmond
Woodworker at Creative Woodworking NW
I would rate their technical support very highly. They are very knowledgeable.
Read full review of WatchGuard Firebox »
Anonymous User
PRE-SALES MANAGER at a tech services company
Customer Service: 3/5. Technical Support: 3/5.
Read full review of WatchGuard XTM [EOL] »
Reviewer843600
Director of Information Technology at a recreational facilities/services company
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Gateway AntiVirus »
Michael-Angelo Francis
Senior IT Tech at PCSL
I have a couple of open cases right now as I explore the full potential of WatchGuard solutions and how they can help...
Read full review of WatchGuard AuthPoint »
Sanjeeb Mohanty
Global Head ICT (CITP & MIE) at The Aga Khan Academies
Their technical support is very good. You get a response within 15 minutes to an hour at the max.
Read full review of WatchGuard Firebox »
Anonymous User
Senior Manager IT Security and Infrastructure at a insurance company
Technical support is good. Our level one support in the country is near our office and when we have an issue they...
Read full review of WatchGuard Threat Detection and Response »
Santosh Thorwat
IT Head at Patil Group
We did not need to use technical support.
Read full review of WatchGuard Firebox »
Anonymous User
Manager
We get good support. It can take a bit longer only in the case of a specific problem that even they are not aware of,...
Read full review of WatchGuard Firebox »
Stefan Bryskhe
CTO at Gandalf
I rate Panda support nine out of 10. It used to be a 10, but support is a little more difficult since they were...
Read full review of Panda Adaptive Defense 360 »
John Rhines
Network Administrator at ADVANCED SOFTWARE DESIGNS
I haven't had to use technical support very often, but when I have they've been great.
Read full review of WatchGuard Firebox »

Review 1 of 30

Technical Support

No Data Available

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