TitanHQ SpamTitan Reviews

Name: TitanHQ SpamTitan
Brand: TitanHQ
Rating: 4.5 (79 reviews)

Vendor: TitanHQ

4.5 out of 5

79 reviews
97% willing to recommend

163 followers

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What is TitanHQ SpamTitan?

TitanHQ SpamTitan is a next-generation robust anti-spam service that protects today’s businesses by blocking spam, spoofing, zero-day attacks, phishing, malware, and more from users' emails. SpamTitan uses the most intuitive AI-driven threat protection to keep users' networks safe and secure at all times.

Get the TitanHQ SpamTitan Buyer's Guide and find out what your peers are saying about TitanHQ SpamTitan, Microsoft Defender for Office 365, Proofpoint Email Protection and more!

TitanHQ SpamTitan is the #1 ranked solution in top Office 365 Protection solutions, #10 ranked solution in top Anti-Malware Tools, and #14 ranked solution in top Email Security solutions. PeerSpot users give TitanHQ SpamTitan an average rating of 9.0 out of 10. TitanHQ SpamTitan is most commonly compared to Microsoft Defender for Office 365: TitanHQ SpamTitan vs Microsoft Defender for Office 365. TitanHQ SpamTitan is popular among the small business segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 20% of all views.

Helped 831,020 peers since 2012

Featured reviews

George Kajaia

Head of IT Infrastructure Group, IT Operations Department at a financial services firm with 1,001-5,000 employees

In history on the reporting graph, when you are trying to search for sender by address, it won't search by domain. I could send an email from SendGrid with my domain, but with SpamTitan, if you search by that domain then it wouldn't search it. It only searches from the field, not in the envelope field. Unfortunately, mass mailing companies, like SendGrid, send email with the form address and that completely differs from the domain envelope form address. There is no way to search for the envelope form. So, I gave them an idea to improve this filtering. For example, if I have to search an email sent by SendGrid, then I am forced to search by the recipient, then find the emails marked as spam. This is quite a huge hassle. They told me that they are aware of this and will try to add it, but they haven't added it yet. I would like to implement a secondary delivery pool for mass mailings, having an alternate pool for mass mailing lists since there is only a single mail queue with SpamTitan. For example, if 10,000 emails are being sent, then the queue will be large. Unfortunately, without a secondary delivery pool, legitimate emails will wait in the queue to be delivered to my email. Therefore, I would like to have two queues: one for everyday emails and another for mass mailings. Now, I have to decide whether to buy a second SpamTitan license just for this reason because I am very satisfied with the functionality of SpamTitan overall and don't want to use another sender's appliance for this. From 2020 to 2021, there was a huge switch in the types of spam coming in. SpamTitan's anti-spam should be enabled to catch this spam. The spam catching rate went down over the last three to four years. I think this is because spammers are evolving and using different methods to send spam emails. The phishing rate of SpamTitan is not great, even Exchange Online Protection catches phishing better than SpamTitan. The most worrying are the phishing emails. I would like SpamTitan to upgrade and improve the phishing catch rate. The sandbox of the Bitdefender engine is not working correctly. They sent me an email that they pulled it because it was not working as it was intended to work. So, they are working on this as well, and maybe the sandbox will be fixed. The sandbox is for viruses. If something goes through then it is sent to the sandbox for analysis. However, I am not using the sandbox right now. I am just quarantining this type of attachment right away.

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Bornwell Mwenya

Head of Technical Support at ZAMNET

The interface is not so user-friendly at the moment. We did attend training a few months ago on their new interface. They have a new GUI that is quite user-friendly and easy to navigate. We would like to improve the number of quarantine reports received per day. At the moment, only one is received within 24 hours. So, there are a number of complaints that we get from customers who want to improve the reporting of the quarantined emails since they only get one copy per day. This means they may not receive other emails that have been received after they get the report. So, we would like SpamTitan to improve on the frequency of the quarantine report.

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Paul Rubera

President at Powerhouse Systems MSP & MSSP

With the geo-blocking tool, it would be nice if it listed checkboxes for all the countries and had one overall checkbox for the whole area. Right now, you have to start typing them all in, or half type them, to get the list. That's time-consuming and is one thing I don't like. Also, it would be nice to know when the DNS proxy version needs to be updated. They should send out the customer's version number, and why it needs to be upgraded, a month or two before it's necessary. That would be helpful so we don't find ourselves wondering why the DNS proxy we have right now just randomly stopped updating, when it's because a new version came out. Their room for improvement is minuscule. It's more end-user or IT types of fixes, rather than functionality. The functionality is great. It's just that the ease of use could be improved for someone who didn't know you have to type things in. It should be easier for a junior IT guy to get in there without having to say, "How do I do this?"

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TitanHQ SpamTitan mindshare

Product category:

As of January 2025, the mindshare of TitanHQ SpamTitan in the Email Security category stands at 1.4%, down from 1.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Email Security

PeerAnalyst reports

Type	Title	Date
Category	Email Security	Jan 18, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 18, 2025	Download
Comparison	TitanHQ SpamTitan vs Microsoft Defender for Office 365	Jan 18, 2025	Download
Comparison	TitanHQ SpamTitan vs Proofpoint Email Protection	Jan 18, 2025	Download
Comparison	TitanHQ SpamTitan vs Cisco Secure Email	Jan 18, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Defender for Office 365	4.2	15.4%	97%	47 interviews Add to research
Proofpoint Email Protection	4.2	9.0%	95%	50 interviews Add to research

Valuable Features

TitanHQ SpamTitan's most valuable features, according to the reviews, are its helpful interface, support services, content filtering, Link Lock feature, anti-spam capabilities, ease of use, effectiveness, reporting functionality, geo-blocking feature, synchronization with email clients, email sandboxing, double antivirus and anti-malware engine, DKIM signing, customizable filters and rules, quarantine feature, user-friendly interface, customizable reports, and the ability to block spam and phishing emails.

The solution has been praised for its ability to save time, reduce spam intake, improve false positive rates, provide granular control, offer customizable policies, and enhance security. The user interface is described as intuitive, easy to navigate, and straightforward.

"SpamTitan is extremely easy to learn and use."
"The AI technology is improving email security by enhancing spam detection capabilities."
"It filters some of the spam."

Room for Improvement

Some users mentioned that the GUI, dashboard, and speed of the product could be better. The interface was described as a little dated aesthetically and could use a facelift. Additionally, there were requests for more flexibility in multi-domain environments, as well as improvements in the geo-blocking tool and the DNS proxy version update notifications.

Users also mentioned the need for better reporting capabilities and an easier queue management system. Some users expressed the desire for more frequent quarantine reports and the ability to modify emails and apply signatures automatically.

Other areas that could be improved include the analysis of ransomware attachments, the availability of Spanish-speaking support teams, and the customization of reports and user logins. The need for clearer documentation and more intuitive features was also mentioned.

"The GUI is problematic."
"There needs to be improvement in response time due to the requirement of going through the ticketing system, which can cause delays."
"It works when it wants to, it doesn't want, it doesn't work."

ROI

There has been a positive return on investment (ROI) from using TitanHQ SpamTitan. Users have experienced various benefits, such as time savings, increased productivity, improved security, and reduced costs. SpamTitan has helped prevent malware attacks, block phishing links, and filter out spam emails.

It has also saved users time by reducing the need to sort through junk and spam emails.

The solution is considered cost-effective and financially beneficial, with some users even reselling it to generate income.

Pricing

The cost of TitanHQ SpamTitan varies depending on the number of users. It is considered average and competitive in the market.

Some users find the pricing to be very reasonable and cost-effective. They appreciate that the price has remained steady over the years and provides good value for money.

However, there are a few users who mentioned that the pricing has been increasing on a yearly basis, which could be a concern if it continues to rise.

Despite this, most users find the pricing to be fair and acceptable. They believe that it is in line with other products in the industry and offers a good balance between cost and functionality.

"The approximate cost is around $7000 USD."
"I pay $650 per year for 50 licenses."
"The product's cost is average."

Popular Use Cases

The primary use case of TitanHQ SpamTitan is as a gateway antivirus and spam protection solution. It is used to filter emails, both inbound and outbound, to protect against spam, malware, viruses, and phishing attacks. It is commonly used in conjunction with email servers such as Exchange Server, Office 365, and Microsoft 365.

The product is utilized by various organizations including managed service providers (MSPs), support service providers, small companies, colleges, city governments, and IT consulting companies. SpamTitan is deployed on-premises or in the cloud, depending on the organization's requirements.

Service and Support

Customers mention that the technical support team responds quickly and is very responsive. They appreciate that they can open a ticket and work with a technician who is knowledgeable and effective at resolving issues. Customers also mention that the support team goes out of their way to provide the support they need and that the level of expertise is excellent.

Compared to other solutions, TitanHQ's support is quick and efficient, with customers not having to wait long for a response. The support team is client-oriented, listens to customer complaints, and continually works to improve their services based on feedback.

Deployment

The initial setup for TitanHQ SpamTitan was generally described as easy, straightforward, and quick. Users mentioned that the documentation provided by TitanHQ was thorough and helpful in setting up the product. Some users mentioned that there was a small learning curve, yet overall the setup process was not difficult.

The deployment of SpamTitan was often described as seamless and efficient, with users reporting that it took minimal time to get the product up and running. Many users appreciated the ease of configuration and the user-friendly interface.

Maintenance was often described as lightweight, with updates and upgrades being straightforward and easy to perform.

Scalability

Users have mentioned that it can easily accommodate an increase in the number of users or mailboxes. The solution can be expanded by adding more licenses or increasing resources such as memory and CPU.

It is flexible and can be deployed in various configurations, including on-premises, in the cloud, or in a mixed setup.

Users have reported successful scaling experiences, even with thousands of end users.

Stability

The solution of TitanHQ SpamTitan has received overwhelmingly positive reviews regarding its stability. Users have consistently praised the stability and reliability of the solution, with many stating that they have not experienced any issues or downtime. Some users have even mentioned that they have been using SpamTitan for several years without encountering any problems. The high uptime percentage and lack of outages have been highlighted as key factors contributing to the solution's stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our TitanHQ SpamTitan Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Real Estate/Law Firm

University

Retailer

Government

Construction Company

Educational Organization

Legal Firm

Media Company

Healthcare Company

Non Profit

Insurance Company

Performing Arts

Energy/Utilities Company

Hospitality Company

Wholesaler/Distributor

Outsourcing Company

Recreational Facilities/Services Company

Consumer Goods Company

Pharma/Biotech Company

Sports Company

Transportation Company

Compare TitanHQ SpamTitan with alternative products

Learn more about TitanHQ SpamTitan

TitanHQ SpamTitan Key Features:

TitanHQ SpamTitan has many valuable key features. Some of its most useful features include:

Protection: TitanHQ SpamTitan works seamlessly to improve users' Office 365 security against malicious malware by using a next-generation intuitive in-depth defense approach. SpamTitan will also scan all inbound emails with robust anti-virus protection to intercept spear phishing and whaling.
Sandboxing: SpamTitan provides users with behavior analysis and machine learning to improve security teams' ability to safely stop suspicious files from reaching users' email inboxes.
Email blocking: SpamTitan is able to effectively block 99.99% of malware, spam, ransomware, and viruses. Users have the option to use blacklist or whitelist protocols, recipient verifications, outbound scanning, and additional advanced intuitive reporting to ensure email processes are secure at all times.
Zero Day protection: SpamTitan uses AI-driven intuitive global technology to accurately predict and anticipate potential risks or threats, continually delivering a secure solution for business email systems. The solution also provides robust data leak prevention protocols to negate any internal organizational data loss.

Reviews from Real Users

“The solution saves employees' time. Many of our faculty are physicians who don't have much time to check their emails, especially if they need to scroll through and delete spam mail, which can hide important messages. A cleaner inbox is easier to use and saves time, probably an hour a week per user. That might not sound like much, but we had physicians with inboxes so full of spam they stopped checking their emails, which is no longer the case. Our catch rate is up significantly, and our false positives have dropped considerably, saving the end user time.” - A PeerSpot user who is a DevOps Director at the University of Wisconsin Hospital and Clinics

“I can't tell you the number of times that their web interface has saved me. I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails. For me, several times, that has been a real lifesaver.” - Walter H., An Enterprise Architect at Unified System Solutions, Ltd.

“Its algorithms are doing a very good job in terms of the false positive rate. We have some regular mail that gets caught and some spam mail that gets through, but they're just balancing the line between spam and regular mail. We do catch a lot of spam, the amount of spam on an average day ranges from 65-85%. The Link Lock also reduces the risk when clicking on a link in an email, it removes a lot of concern about harmful links.” - A PeerSpot user who is a Cloud & Infrastructure consultant at a tech services company.