TitanHQ SpamTitan Reviews

SpamTitan is our primary defense for email against spam and viruses.

We have it running on a virtual machine image that they gave us. It is hosted in our data center.

We have noticed a trend of approximately 5% growth in spam per year, versus legitimate email, and SpamTitan seems to catch almost all of it.

Using SpamTitan saves us a ton of time. We have users that get literally thousands of junk emails a day. The longer you are at an organization, the more spam you seem to accumulate, and it seems mostly the owner specifically. In our scenario, they went from getting like two or three thousand junk emails a day, to now just two reports a day. They don't have to go through each email to filter what's actual work and what's just junk.

We had some users that were spending two or three hours going through email. There is a huge difference for some people, although it depends on the user. Some people do not use email often so it's not really beneficial for them. For the people that spend a lot of time sending and receiving email, it's saved quite a bit of time. It is upwards of hours in a day. Also, it saves me a ton of time because it prevents them from clicking the wrong thing.

Twice a day, it sends a report of what it has caught. I haven't actually looked at the report in perhaps two years because the accuracy for my inbox was always dead on. At the same time, however, we have a lot of users that check the report all the time. One reason is that they may have a new client that is accidentally classified as spam, or they receive a legitimate email that contains a lot of spam keywords. One of our clients is a large equipment manufacturer and they send legitimate emails with marketing taglines that sometimes get flagged as spam. For the most part, we have very few false positives.

SpamTitan is good at catching zero-day viruses and spam messages.

One feature that helped us a lot in the past year is the Link Lock. It will check the URLs that are included in messages and if they're not trusted sites then the link will be blocked.  For example, our users will receive an email that says something to the effect of "Your password is about to expire, so please click on the enclosed link." If they click on the link, it causes a huge headache for us. Now, it's automatically blocked, which saves us a ton of time.

The Link Lock feature will check every URL in your email against a database of legitimate URLs. A malicious URL might go to a phishing site or a hacker site but if it isn't in the list of valid URLs, it will respond with a message that says "Blocked by SpamTitan Link Lock". It re-writes the URL so that it goes through their server, rather than the URL itself.

We just recently turned on the geo-blocking feature to block emails from Russia and Ukraine. We don't monitor the email that is blocked, unless it comes under the "relay denied" classification. That is approximately 2% of our total intake.

We use the whitelist feature to allow exemptions based on trusted senders. This is an important feature because we have approximately 12 sub-companies, and there is a good deal of marketing material sent between people. We configure them as trusted senders so that the messages don't get classified as spam, due to a large amount of marketing material. The whitelist allows them to communicate with each other and not get filtered out.

The user interface is great. Everything is in the browser; it is easy to set up and there are not a lot of tabs.

Most of it is simple to use and the side that the user sees is pretty intuitive. That said, there are grades of difficulty based on user experience.

When an email is quarantined, there are a couple of different search filters to help find what you're looking for. Having more choices would be helpful because as it is now, we can search for inbound or outbound, the score, the subject, and the email address. I would like to see a filter for searching inside the message content when it is quarantined.

I have been using TitanHQ SpamTitan for approximately seven years.

This is a stable product. Our current uptime is 412 days. It was offline at the time because we had an outage in our data center. We had something plugged in wrong, so the fault was on our side.

Our service from them has been steady, including our daily antivirus updates. We've not had any problems. Stability is very important to us because if this goes down then we don't get any email.

We are not really seeing a heavy load on the machine that we host it on, so I assume it could go much higher. Now, we have a 500-user license, but we seem to be going over it every day. For example, at the moment, it's showing 755, so we're probably going to increase to a 1,000-user license when it comes up for renewal in another month.

With a current load of approximately 6%, I'm sure that it can easily go to 10,000 users on our hardware.

Everyone in the company uses it, although I and the CTO are the only two administrators. Our CTO takes care of the management, whereas I am the network/security administrator. I normally perform the maintenance, although the CTO does it sometimes.

If I need support, I can immediately send a ticket and click connect on the website. They'll be able to go in and do whatever they need to fix an issue.

Initially, we were hesitant to join because they are based out of Ireland and we were concerned about being able to get support. However, it's never been an issue. I'm the main contact for support, and I might call them once a year for a weird issue. Usually, they get back to me within 30 minutes.

I would definitely rate their support a ten out of ten.

Positive

Before SpamTitan, we used to use MailGate, from Tumbleweed. The biggest difference between these two products was the price. The functionality was very close to the same but SpamTitan is approximately 30% of the price. Similarly, both are pretty stable and I wouldn't say that one was more stable than the other.

We switched because everything seemed to be as good as it was with solutions from the other big providers, with a huge difference in cost.

It took us approximately an hour to set it up, and most of that time was on Office 365 to route incoming mail through SpamTitan first.

Ease of setup is something that was more important to me than it was to management. They would have preferred to use a free, open-source product. The problem with the open-source products is that anytime we needed to make a configuration change, it would take three or four days of research to figure out how to do it.

This is in contrast to SpamTitan, where there are only eight or nine tabs, with eight or nine subtabs on each one. For the most part, setting it requires visiting perhaps six tabs. If you have a question about any of the features, there is a question mark icon on the browser explaining each one. It's pretty well organized from the administration side.

We implemented it ourselves.

We have realized ROI from our time savings. It has saved me hundreds of hours because we have people in one department that would constantly click on links that were bad. Most people would know not to click on them but certain people would always click on malicious links. Once that happened, they had a virus and it was sending out viruses to everyone in their email contacts.

Every time that happened, it cost me between 50 and 60 hours of time to fix the problem. It was an absolute nightmare that used to happen once or twice per month, and now the incidence of that has gone down to almost nothing. 

We implemented SpamTitan over other solutions because of its price. The functionality of all of these services is pretty much even, with the main differences between them being support options and where you can deploy them.

For other vendors, we had to purchase their hardware or employ a cloud solution that adds thousands of dollars per year to the cost. SpamTitan is something that you can put on your own hardware and it runs great.

The only additional cost was for Link. It isn't expensive, at perhaps a dollar extra per user.

Management was interested in saving costs by using an open-source solution. However, they are more difficult and time-consuming to configure.

We also looked at Barracuda and we didn't find much difference between the two, except for cost. We chose SpamTitan because it is more cost-effective.

We have not had any issues with the product, the pricing is probably better than most vendors, and the support is definitely top-notch.

My advice for others is that if you're looking for a simple solution that you can deploy quickly, especially if you're on a budget, then I definitely recommend SpamTitan. You can have a full solution within a day.

I would rate this solution a ten out of ten.

I work for a city government, and SpamTitan provides front-end protection for any incoming email. It scans for viruses or any malware that comes across the email. I also block some countries using geoblocking features in the software. 

For example, since we don't do business with China, we block any emails coming from there because most of them try to do something malicious. 

SpamTitan has led to a tremendous reduction in spam intake. Employees will enter their email when registering for a website, which gets sold off to a million places. 

Since we implemented the solution in 2018, about 74 percent of our messages have come in clean, so 26 percent were spam or other rejected emails. That equals about 2 million clean messages and 600,000 emails that were geoblocked, flagged as spam, or otherwise rejected because of viruses or bad attachments.

SpamTitan has also improved our catch rate and reduced false positives relative to our previous solution. It's hard to say how much because I wasn't in that area of operations at the time, so I wasn't involved with our previous spam solution. 

I'm not sure if it was a configuration issue, but the catch rate was probably the opposite. In other words, three-quarters of the mail coming through was spam and only a quarter was clean. 

Implementing SpamTitan made our operations a lot more efficient because the users have accounts and can check for spam. If it's a false positive, they can release it and get the email. With the old system, they had to go to two different spam portals. It was convoluted, and I don't think too many people have used it.

It's hard for me to quantify the amount of time our employees save. I don't have those statistics. However, it saves time if your inbox isn't filled with spam. You don't need to waste time filtering through the junk. The city's communications through email have become a great deal more efficient, but I don't have statistics to back that up.

Our security has improved, as well. A virus hit the entire city government, and we believe the infection came through email. We reevaluated our products after that. We changed our antivirus and firewalls and switched our spam solution to SpamTitan. We changed almost every security product that we had to something better.

TitanSpam's security features keep malicious occurrences from coming, and the spam features prevent all the garbage from coming into our inboxes. And the geoblocking helps us automatically block email from regions we don't do business with.

The user interface is also highly user-friendly. I didn't know much about this system when we got it in 2018, but I could easily navigate it. It's intuitive and straightforward with tabs, so you can access the settings you need to get to. 

They also let you customize it to match your organization's feel, so it looks like a product from your organization. I like when companies do that. Our city logo is on it when you log in to this system. 

After we configured SpamTitan to our liking, it pretty much took care of itself. It even provides spam scores on all the emails that come in. You can determine the highest score you want to allow. 

SpamTitan's logging features could be improved. The logs are hard to deal with because you need to download the log as a text file. Then you need to search through this text file to find what you need. 

At the same time, I don't have too many problems, so I don't have to look in the logs that often. It doesn't bother me that much, but it would help if I could view these logs in a more user-friendly way.

We've been using SpamTitan since 2018.

SpamTitan is extremely stable. I've never had this system go down.

I would say that SpamTitan is highly scalable. I can see memory and CPU usage on the dashboard, and we have more than enough hardware to scale out as high as we need. I know they have packages with a lot more users than we deal with. We're running on about 500 users, but I don't think we would have a problem scaling from there. We don't have too much use for more. We only have about 900 employees here.

Many city employees don't use their official email accounts that much. For example, we have public works people out on the streets who hardly use email. My license usage went over the limit a few times, but it's not much. I think it's only 50 or 60 users.

I rate TitanHQ's support eight out of 10. They're highly knowledgeable about the product they have produced and resolve issues fairly quickly. I've had one or two issues in four years that required them to do something on their end. 

They have remote support, so they can access the private cloud. I can enable remote support, so they can connect to it, look at the issue, and resolve it remotely. It's top-notch support. We've never had a problem with them. Everything gets resolved as quickly as possible.

I never had to deal with support for GFI MailEssentials, but I know that people in those positions struggled with their support at times, so I would say SpamTitan's customer service is much better than competitors.

Positive

We were using another product called GFI MailEssentials, and the difference between SpamTitan is like night and day. We had all kinds of malware go into our inboxes, so we needed to sift through it to get to the real meat of the issue.

We function better with this product because we don't have any downtime. We haven't had any virus infections since implementing SpamTitan. We took a massive hit with GFI MailEssentials, and it took our entire network down. We had to rebuild everything manually, so we did a lot of research to find a better solution. This is what we landed on after months of research.

The deployment was relatively fast. It took a little bit of time to spin up the private cloud and around a week to deploy SpamTitan. I'd say it took about two weeks from start to finish.

The maintenance and configuration are straightforward. I configured this solution back in 2018, so it's been close to four years. I do updates and other tweaks periodically. I might change some allowlists, but it requires little involvement after the setup. It pretty much runs itself.

I worked directly with SpamTitan and implemented the solution.

We've definitely seen a return. When that security incident happened in 2017, I can't even tell you how much that cost us. There was a lot of downtime. I'm sure it was in the hundreds of thousands of dollars. SpamTitan costs less than $5,000 a year. It's worth it to keep us out of those situations.

We pay around $4,200 for a license, so it doesn't come out to that much per user. It's about $8.40 per user annually. You just can't beat that. I don't know if people negotiate that down further, but TitanHQ tried to raise the price on me after we had been using this solution for a year or two. 

I told them we had already budgeted for the amount we've been paying for the past two years, so they agreed to keep the price the same. Maybe a customer could haggle for a better deal, but I think that's a pretty good price to protect one user from spam and viruses for a year.

I rate SpamTitan nine out of 10. I recommend trying it out. TitanHQ will work with you. I can't remember if I did a trial beforehand, but I know there were talks about spinning up a private cloud that we could try for 30 days. If they're willing to let you try it for a month, there's really nothing to lose. You can move on if you don't like it, and if you do, the solution's already in place, so you can start scaling it out.

In general, it's always good advice to research security products to make sure you have the best solution for your environment in place. Also, you need to make sure your products are up to date. Security updates are essential, and you should double-check your configurations. 

For our clients who are big enough, and have the ability with their firewalls, we sometimes go in and put SpamTitan right on their firewalls. Or, if we are moving everybody to Office 365, then we use it that way with the Microsoft side of things. We also do a lot of refined stuff with that as well. 

We have some clients who have been around for a long time, meaning that their domain has been out there for a while and they have had a high turnover of workers. A lot of them had huge amounts of spam coming in. When we were running the Exchange servers, they were being swamped before we had something like this solution put on. Once we put on SpamTitan, it was a big relief for me. I could sleep that night. Also, it took pressure off our infrastructure. 

The deployment is fine. It works great. It is just one thing that we have to deal with, not a bunch of things. That makes it a lot easier than the way we were doing things before.

We had one company where we had to teach them about how SpamTitan works, even though the owner was teaching his employees not to open stuff and that they needed to be responsible. We then had to tell them what they have to do as well so they don't circumvent things as employees and users. One time, the owner actually opened up an email from Nigeria, and they are in Canada, where somebody was applying with a resume. It encrypted everything that they had. I asked him, "Why would you open up a resume? You're not looking to hire anybody. Why would you open something up from somewhere from someone you didn't know anything about?" This was a company that had satellite offices all around the region. It puts a lot of people out of work in a hurry. Having this type of solution put in afterwards helped a lot because they had been around for so long and had so much spam coming in. They had used their corporate emails to sign up for just about anything out there, so they were getting a lot of junk. We cut all that down, which was one of the things that has helped us. 

Once we were able to put them on to SpamTitan, because they only deal within a local area, we put the geo-blocking feature on for Canada. This saved on a lot of that stuff that was coming into them. When we turned it on, they removed about 40% of the stuff that was coming in. The spam was coming from outside of their location. So, that was a big thing. The geo-blocking feature makes sense whenever you can do it. You can also scrub the outgoing mail so you can protect yourself from getting on a blacklist, in case something was going wrong on your side of the fence. 

Another example, we have one company who wanted to make sure that credit cards and things like that were blocked. So, SpamTitan has things like that built-in.

With the ransomware stuff going on, especially with larger customers, they have to take this solution or we don't look after them. This is because we don't want our time and name dragged through the mud.

We now have tens of thousands of emails a day that we are logging for some of our customers.

Some clients don't want to know anything. Other clients like the fact that they have the opportunity to get this report. It comes in and shows them everything that has been collected. They can log in, manage all that at any time, and clean it. It is a safety net for them so they feel comfortable. In some cases, it actually helps in the education of the end user's infrastructure. You take them through and show them, and say, "You have some responsibilities and control here that you can manage. This is a top-level device to do this." Some of them really take pride in the fact that they can and want to do it. Therefore, it is a good tool that shows them why things are even being caught, how it appears, and why it is being picked up. The more that you can educate your end user, the safer you are keeping everybody.

We have just one place to go and look at things, which makes it a lot easier for us. Our users like the fact that it is granular when they look at it. Some guys are really proficient in certain areas and this lends itself to that, which is good. They can then learn the other parts that they didn't have when we were on other systems. You can just log into the back-end and can see everything or whatever you want to see. If you need to actually go through the email and look for one to release, it is easy to find. 

When the client gets it, we show them how they get daily reports. SpamTitan is easy for them to use and they can manage their own spam.

There is a built-in antivirus, we keep that turned on. It is really great.

We have set the attachment filters for inbound and outbound. We educate our people about attachments coming in. They will say that so-and-so sent us something, but it didn't come through. Well, it is not going to come through.

They have a huge amount of things that we haven't even probably thought about.

We aren't trying to develop software. We just want something to use. However, when you get into it, you can control the RBL servers as well as add ones to it, if you want to. There is your Sender Policy Framework (SPF), which is good because a lot of government agencies started using it. It is great that you can use it yourself and keep things compliant.

There are top-level domains if you want to start blocking at that level. You have all kinds of granular things. 

There are SMTP controls. 

I don't have to go into the server and do the updates. We just set the server to automatically stay updated by hour, week, etc. 

You can turn on macro scanning, which is kind of neat. 

We have the state-browsing database turned on that Google uses. We have that on ours. 

The patterning filtering is neat. Once you start along the patterns, you can see what is going on. This will sort of help with that. It is kind of interesting to see how these patterns formulate, then all of a sudden, you see what is going to happen. 

If you want to schedule and archive reports, it is great if you had to do an investigation down the road, then you can go back and look at that stuff. Because in those reports that you run, patterns will be there. Those things are really useful. 

When someone is looking at it, they find it intuitive and easy to get around on the back-end to do what needs to be done.

Before, I didn't know what some of the things would do if turned on, i.e., things that we hadn't used previously. Now, I see that they give you further information on it and take you right to a web page. That is something that I wanted done before and can see that it is there now. I did check this just the other day. That would have been a complaint, but it is not now.

Sometimes, things can get caught back in spam that you had previously released. Without going in, releasing the whole domain, and opening it up, since you don't want to do that often because the company can get infected as well, I have a couple of things that I previously released show back up again. I don't understand why this is happening, but I would like to know why it happened, e.g., did an algorithm change? It is important to know if I released an email last week why it was caught in spam the following week.

We have been using the solution for close to six years.

The stability is very good. We haven't had any issues at all with any of it. Everything that we have had an issue with is either because Microsoft Servers or Amazon servers has done something temporarily, or we have done something ourselves. The uptime has been fantastic.

From our perspective, it is very scalable because we are not a huge company. Our clients are all over the place. We have government offices, small mom-and-pop businesses, etc. We are in every sector, whether it be the retail sector, legal, government, etc. We do it all. Because of where we are located, there are not that many people who can specialize in and cover big and small businesses or organizations. Therefore, we have to look after everybody in their area and know a lot of different things.

There are all kinds of blogs and alerts. If you want to set alerts for yourself, you can do that. I haven't used it. However, when we were setting it up, we wanted to know, depending on your growth, what would happen if we brought on another bigger customer and you moved us to another system? You won't have to go through the entire setup again. You can just put multiple servers together and cluster them, then you can do all your controls from one server.

Support is really good. Recently, they hired a new person. This person works with people like us to find out if we have any issues or things that we don't like about TitanHQ's solution, e.g., the way that they do business or their features. I can just send off an email and get a quick answer that is directed to the right people, which makes a big difference to me. That is one of the biggest things that they did lately that is really good. 

I was frustrated with some of their million processes. Support got right in and straightened that all out. I know that they were probably amalgamating systems or something at the time. I'm not sure. However, that has all been sorted by one support person, and that makes my life a lot easier.

I would have rated support lower before. Everything used to be all siloed. You would go to either finance, support, licensing, etc. Now, I have somebody who will take it right to the top or to those departments, getting it straightened out. That is so important to me.

Right now, I can't complain about anything. I would now rate them as nine or 10 (out of 10). I can talk to my support person, Emma, first about something and find out whether I need to raise a ticket. I have a voice in the company that I never had before.

I like dealing with them because they are from Ireland. Sometimes, when I will call into major call centers, they are not personable. When you are talking to their staff from Ireland, it is a lot like talking to people in Canada. People are nice. I get that from all their levels, and I like that. I really do like that because I only get calls from clients when there is something wrong. So, everybody is always in a hyper state. When I call my backup support, they know that we are all working on the same level for the same thing. I am not greeted with someone thinking, "Do I really want to take this call or not?" They are polite and I am greeted with someone who is nice and genuinely wants to help. 

This is a big thing because I have dealt with some companies who were bought and taken over on the security side. We just completely left them because of their support and the way that people treated you. It is a big difference in feeling that they are nice.

Positive

We were doing some stuff with Barracuda. We had them for a few years. We also had one of the bigger solutions out there at the time; it was one of the first ones that was out. With the pricing model, I never knew where I really stood. It is alright if you have huge clients who warranted their stuff, but when we first started, we didn't have huge clients that wanted their solution. Instead, we had smaller clients. It helped us when we moved to this market with SpamTitan. I also knew where my costs were coming from. So, it was a little bit of a different move. A lot of people go to these solutions because they have huge clients at first. We didn't have huge clients at first, so it was a different way of getting into this business.

Once we moved to SpamTitan, we then looked at their other stuff, moving to ArcTitan and WebTitan as well. We use all of TitanHQ's platforms. It is a really nice system, as far as we are concerned. 

It is very easy to set up. It didn't take long at all. 

We worked with the TitanHQ team when we did the initial setup. They explained everything to us, e.g., if we wanted something on, if we didn't want it on, at what level, and how granular. That was good. When you are going with a new company, there is no way that you can know everything that you need to know about all of that. Something that is this important, you need to allow the experts to help you go through the steps, then you can go back to it on your own. 

Because the guys who are doing this on my side of the fence are in and out of it all the time, working with clients and checking on stuff, we are able to reveal the whole email without harming anything. We can look and see the entire background of where it came from and follow that through.

SpamTitan has helped us big time with improving our spam catch rate and reduced our false positive rate. This took a lot of weight off our shoulders because we were spending a lot of time managing the Exchange servers. 

When you are looking at what they were processing before people started using these cloud-type solutions, it really has made a big difference for us on the administration side. For example, when there is an attack going around the world, such as the ones on the news, that is a lot of sleep you can lose in a hurry from our perspective behind the scenes if you know certain clients who don't have this type of solution. 

All our clients warrant this type of solution. We just won't allow them to work with us unless we put these types of solutions in place, because it is too nerve-wracking. It only takes one client to decide that they don't want this, then they get infected, it affects all your staff and other clients, and then you have to spend time trying to get them back up and going again when something like this could have prevented it.

We have taken clients in and shown them how much email has been coming through. When showing them the back-end of it, e.g., the blocking and numbers, they are like, "Oh my God." Sometimes we will take a particular email and show them how much is coming through on that. We then tell them, "When you sign up for something and you use the corporate email, this is what can happen."

When it comes to the scalability of it, it really doesn't matter much because of the way that it is priced. You can put it on somebody who is small or big. I am not big enough to worry about growing out of anything that they are doing. You can put it on a different server for a bigger client, and that is not a big problem. I can still manage it from one place.

We looked at different platforms. We wanted to get into something that was intuitive on the back-end and where everything was visible from one place. 

We were the first ones for whom ArcTitan put in a Canadian server. We required mail archiving, but it had to be done in Canada because of client requirements. I couldn't find anybody in Canada that had a mail archiving server in Canada at the time, so I told ArcTitan about it. They said, "Okay, you are a customer of ours already on SpamTitan, so we will." So they flamed up a server in Canada and put it on Canadian soil, which is what we needed. We didn't have that anywhere else. Just the fact that they did that for us, and we were the first ones, it took about a month for things to get all done, but it was done. We were able to strike the Canadian server and put it on. I thought, "These people do want to do business. They care." That was great and I was impressed.

When I am talking to a client, I tell them we will be using SpamTitan. If they are a big company and require that their mail gets archived, then I also tell them about ArcTitan.

If you are starting off, do not worry because TitanHQ will help you set it up. Once it is there, if you have never used one before, it is no big deal. Once set up, you can look at it and read about it. You can see how it all works together. You get to see the movement of everything happening. You will soon understand it. It is not hard. It does have a lot of granular stuff, but only when you want to get into that does it matter. When you look at it, you get to understand it. It is like putting the furniture in the room is much easier to understand than when you are trying to picture it when there is nothing there.

For anybody who demands high-end control, I don't know what is not there. Everything seems to be all in place. I know that they are now using the new technology that is coming out, e.g., where you have the AI do some stuff.

You have some heavy-duty professionals running a global company to try and protect it and all these people. It makes me feel good that somebody big enough is doing this and they just don't hang their coat on the spam mail. They are doing archiving, where you have to understand another process - mail servers. They are also doing the web side of things. 

I would rate them as nine out of 10. The only reason that I am not giving 10 is because two years ago I would have given them a lower rating for being siloed. Since Emma has bridged all their departments for us, that has changed and been turned around.

We're a relatively small company, and SpamTitan provides our spam filtering solution. I have 16 email boxes out there right now, including individual email addresses and generic email addresses for sales, customer service, etc. Outside of the normal SpamTitan features, we don't use any other TitanHQ products or any other features aside from filtering and reporting.

To be honest, it wasn't much of an improvement over Barracuda except for the price point. Barracuda had more granularity as far as how deep I could dig. I think that had more to do with the fact that we had the appliance on-site, so it gave me more features. 

On the other hand, SpamTitan is effortless to manage and administer. They do a lot more behind the scenes, so I can't access the configuration. However, I honestly don't think I needed most of the configuration options that I had with Barracuda. A lot of that was overkill. I can understand where some companies might need more of it, but it was absolutely fine for our needs. 

Spam filtering, in general, is a big time saver. We've had a spam filter for many years now. I think we originally bought Barracuda in 2005 or 2006. The difference between having a spam filter and not having one is night and day. Our CEO was getting upwards of about 600 emails per day, and that went down to around 40. He was pleased with the results we got from Barracuda. SpamTitan maintained that performance. The amount of unwanted emails is minimal compared to what we see in our reports.

SpamTitan probably saves hours of time. It also prevents employees from missing important emails because they have become desensitized to them. Spam makes email less effective as a communications tool. You stop looking at your email when all you get is junk all the time. 

I don't get much employee feedback about spam filtering, but there were some new features when we switched to SpamTitan. For example, Barracuda wouldn't give you a report, but SpamTitan sends a daily individual report to each user identifying questionable emails in quarantine and asking them if they want to allow them. 

It took a couple of days to get everyone trained and on board with how it worked. Nobody complains or says anything about it. Occasionally, someone misses an email they're expecting, and I have to show them that the email might be in quarantine. The impacts are minimal. 

We get reports on blocked emails. I review them weekly to see who the heavy hitters are inside the office. We need our email addresses out there to do business, so we have sales and customer service email addresses that need to be out there. Those are the biggest targets for spam. SpamTitan cuts down the amount of spam that we receive, but it's about the same as Barracuda. 

Initially, I had some issues where we were getting emails coming in that appeared to come in from our own internal domain. My company is called M2 Systems, so our domain name is M2-corp.com. I had to get on with support twice to get them to help me mitigate or block that from happening. 

On Barracuda, it was much easier to click a switch or a button to disallow this. It was more my unfamiliarity, but I think they could make it a little easier to keep the origination from looking like it comes from the internal domain.

We started in June 2020, so we've been a SpamTitan customer for around two years.

I rate SpamTitan 10 out of 10.

SpamTitan is scalable. It comes into their systems, but it all filters. We only have a single mail server, and everybody retrieves mail from there. I can't personally speak to its scalability because we're not large enough to really have other offices or anything like that. However, if we were to add a hundred more users, the only aspect that I assume would change would be the pricing model. We would go to a higher level because we'd have more mailboxes to filter.

I rate TitanHQ support 10 out of 10. They responded quickly. TitanHQ has a separate portal for issues that are unrelated to administering the SpamTitan environment. I showed them what we were seeing and asked why we were seeing this. They explained the issue well, and we got it fixed.

Positive

We had a Barracuda spam firewall model 200 that was up for renewal. You have to renew the license annually to keep the product up to date. It was on the pricey side already, and they had increased the price by about 30-40%. 

My company only had about 25 mailboxes that needed protection at the time, so the cost was out of line with what we were thinking. We did a one-month evaluation of SpamTitan and found that it met our needs as well as Barracuda.

The fact that we didn't need to buy hardware was one deciding factor. This is a hosted product, so we only needed to point our DNS to their mail system and have our mail server retrieve it from them. In terms of integration, the pain was minimal. We just made a couple of DNS entries. I liked Barracuda as a product. The problem was the pricing was getting excessive for the amount of coverage we need. 

I was involved throughout the whole setup. I'm the only IT person here and have been since about 2017. Setting up SpamTitan is straightforward. I had no issues with the evaluation phase or the final production conversion. 

You point to their server and retrieve the email from there. After that, I had to inform our users that we were switching from Barracuda to SpamTitan. There might be a 30-minute disruption in the email services. It was easy to switch. Aside from a few minor issues, we had no problems whatsoever. It doesn't require any maintenance aside from changing the internal settings so that we don't get external emails that look like it's coming from us.

We see a return from not having to deal with spam on our inbound emails. It absolutely pays for us to have this.

I'm pleased with the pricing. We're happy with their licensing model. It was a major factor in why we chose them. The ease of use and conversion were the other two. 

Aside from the domain origination issue, everything else has worked fantastically. I don't have any complaints about them at all. The price was what we expected to pay, given the number of users that we had.

I had a few different products suggested to me, and SpamTitan was one of them.

I rate SpamTitan 10 out of 10. The only aspect you need to know is how to administer an email in a DNS system. An inexperienced IT person could do this without issue. 

Our primary use case is filtering incoming emails.

SpamTitan is a product that saves us time. The less spam that you have, the more time you have because you're not digging through the mail that hits your inbox. The other thing is that it blocks potential trojans, viruses, and phishing attempts. This means that IT has less to deal with in case something does get through and opened, resulting in an infection.

On the front end, the user community doesn't have nearly as much email to deal with, in particular, spam messages. On the back end for IT, it's a huge time saver because we're not infecting our network with malware.

Before we got SpamTitan, the amount of time spent dealing with unwanted emails depended on the user. People that were dealing with a lot of outside entities would receive more spam because their email address is out there. Depending on the user, they might have three or four spam messages, or somebody might have between 20 and 30 to deal with.

For people on the higher end, with 20 or 30 spam messages that are hitting their inbox, it's time-consuming to go through and determine whether something is valid or invalid. In some cases, an email says it's coming from within the company, perhaps somebody in our purchasing department. When another employee sees the name, they assume it's safe but in reality, it's a spoofed email address. People often don't feel like digging into it so they just look at the email, resulting in the introduction of a trojan, virus, or other malware.

The amount of time that it takes to deal with spam messages varies. It depends on the type of spam that is hitting the inbox. In the morning when you fire up your email program, a high-end user may spend 15 to 20 minutes going through stuff just to make sure it's valid or not valid.

Then, throughout the day, these people were getting spam messages. It eats your time, even with one or two here and there, because you're taking time to maybe open the message, then investigate if it's really coming from a valid address or not. Even if it only takes a minute to do one message, and you get 15 of those a day, that's 15 minutes of your time. That's quite valuable.

We have thousands of users so even if 2,000 of them get five spam messages a day, and it takes each one a minute to deal with, it's a lot of time.

Using SpamTitan has immensely improved our spam catch rate and reduced our false positive rate. In a five-year timeframe, it has blocked between 60 million and 70 million messages. 

The most valuable feature is the protection that it offers against spam, phishing, viruses, and other such attacks. That's the biggest benefit of the product.

We use the geo-blocking feature, which helps to reduce our spam intake. There are known locations that are notorious for sending spam, viruses, and so forth, which is one of the reasons we use it. Right now, our filter is blocking approximately 75% of the mail that hits our door. Only 26% of the mail we get actually passes.

We use the geo-blocking feature for restricting emails based on country, and it works well. However, if something does pass that is spam or a phishing attempt, then we may block by IP address if necessary. This is very important to our organization because spam email is bad, and it's a problem for us.

We are able to create exceptions based on a trusted sender's specific location or IP address, and it works fine for that. We don't have a large rule base and in most cases, the senders, who are typically customers or vendors that we deal with, do not have their email exchange set up properly. They don't have the proper checks in place, so we add exceptions for them.

The user interface is good, and it's pretty easy to use once you learn your way around. That said, there's a lot to it and it's in-depth. There are many aspects to the interface, and there are a lot of tabs.

Overall, in terms of the system's intuitiveness, it's okay. When you click on a tab for system settings, as an example, there are multiple tabs that you can drill down into from there. Sometimes, it can be a little bit difficult to find out where you want to go, just because there are many layers to the interface.

It is difficult to say how I might improve it. There are many pieces to it, and a lot of layers, but the way they have it set up is fine. Sometimes, however, you have to search around a little bit to find out where you want to go.

There are eight main tabs and once you click on one of those tabs, it takes you into another area where there can be up to eight or ten other things that you can click into. Then, when you get in there, it might be another six or eight areas that you can look at.

If you go into system setup, as an example, and then go to static routing for network configuration, that's three layers deep. You would probably figure that the network configuration is going to be in the system setup, so you would start there intuitively, but it's a lot of options.

One of the areas that can be improved is the GUI. The product works well but finding things in the interface can sometimes be a bit difficult, just because it's so in-depth and covers a lot.

We have been using TitanHQ SpamTitan for approximately five years.

This is a very stable product. We have not had any downtime and we have not had the product crash on us, where it was not filtering mail.

We have not rebooted our server for five years.

SpamTitan is easily scalable. If you give them more money, they'll give you more licenses.

We are a large company with many factories in Mexico, China, Vietnam, and several US cities. We have several thousand employees and in the past five years of using SpamTitan, we have blocked between 60 million and 70 million messages.

We have 100% adoption. Any email coming into our company has to go through this filter before it hits our Exchange server and then is distributed to the user community. 

The technical support is really good. I've had great luck with the support group out of Titan HQ. They are quick to respond and typically have a solution very quickly. If they don't, they'll dig into it and keep updating you as to where they're at in the process of finding a solution. Overall, I'm pleased with the support.

I would rate their support a nine out of ten. It's not a perfect rating because there is always that time when you don't get the exact answer you want, or they can't do exactly what you want. In any case, that could be a software update or something that has to be reprogrammed. They will send that up to development, but sometimes it takes time for that to happen.

If comparing support to other vendors, their response time is very quick. When you open a ticket, you get a response right away that they acknowledge that you've submitted a help desk ticket with them. Then typically you'll get a response from the tech at Titan HQ that has picked up the ticket.

They'll let you know either right then about a solution, or that they're investigating. Typically you will hear back, I would say normally within the hour, with a solution, or potential questions to help with a solution.

I would rate them above average as far as their response time and working through issues.

Positive

Prior to using SpamTitan, we were using the filtering that is part of our Microsoft Exchange.

It's quite easy to set up. There are a lot of defaults that are set up in how it functions and what it does. Then, as you start using the product more, you can get more in-depth and put more controls and filters in place. As far as initially setting it up, the process is pretty easy.

Having it easy to set up is always an important thing. The less time you have to spend configuring and setting up a product, the more time you have for doing other things.

From start to finish, we spent approximately one day getting it set up. The server was installed, the software was installed, and then we set up getting our mail routed through it.

After the initial setup, there is some programming and other things that you do over time. But, I wouldn't consider that as part of the installation process.

We did the implementation ourselves, with the help of Titan HQ. Our experience with them has been good. The products that they sell are typically good and easy to use, so you'll potentially put them into other locations or buy more licenses.

The deployment can be done with one person, and we have a couple of people on staff that take care of it. If there are issues with false positives or things of that nature, we've got a couple of people on staff that oversee it. That's not their only job; they're network administrators or systems admins and they have multiple tasks. That said, they have a couple of people that are familiar with the product and work on it.

Pricing is on par with other products, and it's reasonable. They have different categories as far as the size of your company and how they license it, which is good.

We evaluated three or four products at the time, although it was several years ago and I don't recall exactly which ones.

We preferred SpamTitan after looking at other customer reviews, talking with some references, and they just came out the winner as far as capabilities. Support is a big thing for anybody when it comes to dealing with a product, and it's important because you're potentially blocking viruses and other malware that could harm the company very badly.

My advice for anybody who is looking into implementing this product is to first go through their demo with them and make sure you understand how in-depth the product is because there's a lot to it. If the end-user wants a product that they plug in and turn on and they never have to look at it again, SpamTitan is not it.

This is an in-depth product and there are multiple ways to block things, although it is fairly plug-and-play with their default configuration. Other than just the actual configuration of IP addresses and things of that nature, there's a lot to it.

I know there are simpler options out there, but they also are not as comprehensive as what you can do with the product.

Overall, as far as the product goes and how it catches things, I'm quite happy with it. Ninety percent of the time, it does a great job. There is that 10% that sometimes you may want to try and do something with it, and it doesn't have the capability. That is pretty rare and when it happens, typically they will send that to development, and development will come up with a solution.

It may take a little time for them because I'm sure they have a huge backlog of things, but it's not like they tell you it's something they're not going to do. Instead, they'll send it to the development team and explain that there is an issue that the customer wants to be corrected or a capability that they want to have added. At that point, it will go up the chain within their organization.

I would rate this solution a nine out of ten.

Our primary use case is as a secure email gateway; the solution scans our emails for spam and viruses and does URL link rewriting. SpamTitan makes sure our incoming and outgoing emails don't contain anything problematic.

Before implementing the solution, I had 13,000 to 14,000 sitting in my Deleted Items folder on 90 day rolling average. The figure after implementing SpamTitan is 8,000 to 9,000 items in my Deleted Items folder on a 90 day rolling average, so it's stopping thousands of emails that got through before.

We are part of a larger University organization, and many spam emails come from the broader organization. They run Office 365, and there is spam it doesn't catch, despite user reporting. SpamTitan filters out the emails Office 365 misses, for the most part, as no solution is 100% effective all the time.

SpamTitan is flexible and highly configurable. 

The solution keeps a copy of inbound and outbound messages for a period, which is a handy feature. It makes it easier to determine precisely what is happening with an email, where it came from, why it isn't routing correctly, why it is or isn't being flagged etc. If an end user forwards us a problematic email, the header information can be lost, making it harder to figure out what's happening.

Geo-blocking is a great feature. It's simple, and it works; we pick a country, and the tool blocks mail from that country. There isn't a list of countries to select from, we have to type in the country name, and it brings up matches, which is a little cumbersome, but it still works quite well. The feature is good to have, but we don't see a massive influx of emails being blocked. 

A huge feature for us is the link rewriting configuration; we can set exemptions for link rewriting from particular organizations. The rest are rewritten and checked against the SpamTitan database of problematic sites and email sources. The user is notified of the outcome of the check, which is excellent when it's hard to determine if an email is legitimate or not.   

The solution saves employees' time. Many of our faculty are physicians who don't have much time to check their emails, especially if they need to scroll through and delete spam mail, which can hide important messages. A cleaner inbox is easier to use and saves time, probably an hour a week per user. That might not sound like much, but we had physicians with inboxes so full of spam they stopped checking their emails, which is no longer the case. Our catch rate is up significantly, and our false positives have dropped considerably, saving the end user time.

The interface needs to be improved; some elements aren't where I expect them to be, so it could be more intuitive. 

The solution isn't intuitive enough for me to go in and write specific rules and exemptions.

We have been using the solution for about nine months. 

The stability is excellent. We filter 45,000 to 50,000 emails a week through the solution and haven't had any server issues. Physically rebooting the primary server causes a failure to the backup server, which is how it is supposed to work, the stability is solid.

The solution is highly scalable and easy to scale. The appliances are straightforward to get up and running and to add to the system. A few clicks and checks are all that's required.

The customer service is outstanding. If I have a question, I can open a ticket, and they usually get back to me within hours. They can also remote in if I turn on remote access, so they can fix what needs to be fixed or tell us what we need to do to resolve our issue. Their support is fantastic.

I can send TitanHQ a ticket with the information of a rule that requires updating and provide them remote access to our system via a code. Usually, within 24 hours, their rule post developer will have come in and provided a solution for us, which is incredible.

Positive

We previously used GFI MailEssentials, but it wasn't being updated. It was almost two years since their last update. They updated their filters and virus database regarding the software, but that's it. We saw an increase in spam getting through, and my team and I spent more time releasing false positives. GFI didn't work well in our multi-exchange server environment and didn't perform as we expected.

We looked for another solution, did a POC with SpamTitan, found it impressive and decided to implement it. One of our requirements was an on-prem option due to HIPPA regulations regarding information sharing, which narrowed the selection down. Another requirement was a solution that sits in front of the email as a gateway. This further limited the selection, and SpamTitan was the natural choice.

The deployment is very straightforward. TitanHQ provided a knowledgeable staff member to support our deployment, and it was clear he was very experienced and wonderful to work with. He was patient and made an excellent first impression. The initial setup required two people, myself and the staff member from TitanHQ, and it didn't take long. We set up two appliances and a failover solution, which we did over three separate meetings of an hour each during the first month of the POC. By the end of the month, I was ready to purchase, and no further setup was required.

The solution is very lightweight in terms of maintenance, we've had one major update over nine months, and that was a click of a button to download and install. We can set updates to auto-install, and the minor updates, including antivirus definitions, happen by themselves. TitanHQ puts a lot of effort into maintaining SpamTitan on their end.

I don't have any precise numbers, but I would say the product provides an ROI. An intangible ROI is decreasing the footprint for a phishing or some sort of email related security attack.  By doing such a good job of weeding out the bad messages we reduce the number of potentially harmful messages making it to the users inbox.  We train our users on how to spot spam messages, but that is not full proof.  By significantly catching more spam messages and rewriting the hyperlinks this has further reduced the chances of someone mistakenly interacting with a bad message.  Thus increasing our security foot print.

The pricing is very reasonable. I know the cloud version costs more because of active 24/7 monitoring, but we take care of that as our setup is on-prem. SpamTitan is in line with what we were paying for GFI MailEssentials but works much better.

I don't remember what other solutions I considered. The person I worked with from TitanHQ was fantastic; they helped me with the POC and any information and advice I needed. That was one of the main reasons I didn't dig much further into other solutions.

I would rate SpamTitan a nine out of ten. 

Typically, we don't see large amounts of spam stopped by geo-blocking, but we have the feature activated for a few countries, the major players. 

We don't use the geo-blocking exemptions feature because we block the whole country at this point; we don't have business dealings with other countries.

SpamTitan is an excellent product; the only issue is with the UI, which is somewhat dated. TitanHQ is working on updating it, however. I would advise users not to be discouraged by the UI because the solution works well; it's a solid option.

TitanHq host the solution and I subscribe to it. I forward our email to them and use them as an incoming and outgoing email gateway.

I now get hardly any spam. I run a small email and web hosting business with about 30 clients. They were always complaining that the proprietary spam systems that I had weren't working, and we were always chasing our tail trying to clean it up. People who are involved with email know that most spam comes from people who indiscriminately sign up to email newsletters and the like. But user behavior is difficult to change. The old system that I had, the native system on the email server, with a couple of plugins that were involved, was just not doing it. It was fairly effective, but I was still getting lots of spam. Now, that is basically gone. 

When TitanHQ first approached me, they told me that with SpamTitan our spam would disappear. And they're absolutely right. It has. And not at the expense of genuine emails either. It really has changed the whole spam issue. I get no customer complaints about spam anymore from those people who have signed up with my organization.

Before I started using SpamTitan, my spam system was quarantining about 800 emails per day, and a lot more were getting through. Now, my spam system quarantines maybe two or three per day. That's how effective it is. My own spam system isn't really being deployed because everything that comes into the server has already been cleaned sufficiently. That means the SpamAssassin that I use along with the email server really doesn't have to deploy at all, which has a positive effect on server and its CPU load. The email server is able to be in the business of relaying email, as opposed to checking everything and having to put things in spam folders and quarantine folders.

Another really excellent benefit, and this is not client-dependent, is that all outgoing email is now checked for spam. That means I have an extra security check on what happens on the server. There are between 300 and 400 email boxes on my server, and it only takes one person to be sloppy with their login details and somebody can be using the box to relay email. Just yesterday, there was an example of that. SpamTitan caught it and stopped about 300 emails from going out. That was a bonus because I wasn't expecting to have outgoing emails covered as well, but they are.

The fact that it does exactly what it says on the box is what I find most valuable about SpamTitan. They've reduced our spam by about 99 percent.

SpamTitan is not particularly configurable. I basically have to accept their parameters for a lot of things.

There are also delivery limits, something like five emails per minute per mailbox. They do that, they say, because they want to maintain compliance, but I can't configure that. I can't be more aggressive about that if I want to be. 

Another example is that I have a couple of clients that send out membership emails, and that causes some problems because we're not able to configure SpamTitan to enable those emails to go smoothly. I have to do a work-around at our end for that.

There are a lot of parameters that, if I want changed, I've got to ask them to make the changes. In short, I'd like them to make it more configurable. To be fair, it's a small price to pay for what they're doing for us, but a bit more ability to configure limits would be good.

I've been using TitanHQ SpamTitan for between six and eight weeks.

The stability seems to be absolutely spot-on. There are backup and redundancy strategies involved. If one server is down, there's another one available. I have never been aware of the backup MX record having to be used.

The proof in the pudding is really our customers' feedback because, had there been any problems in terms of stability, I would have heard about it from our own customers. We've had no complaints. The only thing I have heard from our customers is, "Thanks for doing whatever it was that you did." I have managed to take the credit for what SpamTitan is doing for our clients. There have been no issues at all in terms of stability or reliability.

I'm offering the incoming mail spam prevention as a premium add-on to what I offer to my clients. I have four or five clients that are up and running with it, and another three are on a trial. But for the price point that I'm at with SpamTitan, I could probably take on another 15 clients very easily. Our business is very small in volume in terms of what a company like SpamTitan are dealing with. I don't envisage any problems with scalability, even I were to double over the next year.

At the moment, for outgoing email the solution is monitoring about 300 email boxes, and for incoming email, about 50. If more of my clients sign up for the premium offering that I've suggested to them, to cut down on their spam even further, I would like to expand usage of it. I'd like to sell it to all my current clients.

I'm still learning about what they have to offer. We're using SpamTitan as a blunt tool to stop spam, but there are so many other things that are on offer. I have probably only scratched the surface. I haven't really spoken to anyone at length yet, other than the salespeople, about the other things that are on offer, because of time constraints on my part.

In terms of getting to a resolution, and in terms of professionalism, TitanHQ support is first-class. They're not very user-friendly, but I can deal with that. That's a common thing in the IT business. But they are professional and efficient.

SpamTitan is the first external email gateway that I've ever used, so I can't compare their support with its competitors. I could compare it with a payment gateway, like Worldpay for instance, which I use for one of my clients. Worldpay has a great offering, but their technical support is a bit brusk and monosyllabic and not always very helpful. Compared to Worldpay, SpamTitan are much better, with the caveat that, as I noted, SpamTitan aren't all that user-friendly. Sometimes IT people can appear as if they're being put out a bit when you ask them questions about the product. I can live with that. At the end of the day, as long as they provide a resolution, I'm cool.

Positive

The setup and ease of use are an eight out of 10, where 10 is easiest. They set up most of it for us. I had to do some work at our end on DNS and it was sorted. That was easy enough.

There's a wee learning curve to the user interface but it's easily negotiated, and once you understand it, then it's fairly straightforward. I would rate the overall intuitiveness of the solution at seven or eight out of 10.

Part of the reason that there was some difficulty for me at the very beginning was that I didn't quite understand how the product worked. At that time I was really only interested in the end results. One phone call got that sorted out. When I started to understand how it worked, it made it so much easier for me to understand how the configuration was put together.

I did a trial that was supposed to last for a month, but I signed up after a week because it was working so well. Getting it set up was fairly time-consuming because each domain that was added to SpamTitan involved tedious work with the DNS. But the setup on the SpamTitan side was relatively easy and very quick to deploy.

What it is doing for us at the moment is more than value for the money that I pay. I've already recouped the cost of the solution from my customers who have signed up for it. 

It's a no-brainer for me. It has 

• given me less work to do
• knocked down the number of support calls
• totally eradicated support calls for spam.

And the net cost at the moment is absolutely nothing. I do realize that the cost will go up if more of my clients sign up for it. It's not something I'm looking to turn a profit on. Still, financially, it has already helped the business because we've got more time to devote to other things since we're not putting out spam fires constantly as we did before.

If all of my clients were to sign up for it, it would be worth about £5,000 pounds a year in extra income for me.

As a small business, every penny is counted here. All businesses have had problems over the past couple of years with the pandemic. I really thought that something like SpamTitan would be more expensive, but it cost me about $70 (or about £60) a month. I'm more than happy to pay that.

I looked into other solutions, but most of them were in-server, a piece of software that I would have to buy a license for. I would have to be responsible for the configuration of them as well, which would mean upskilling on my part and my employee's part. One of the other solutions I looked at was a fairly big multinational company. The thing that got me into SpamTitan was that they cold-called me. That gave me the thought that, "Oh, there are cloud solutions like that out there. Let me have a look to see what they are."

After having done a bit of research and due diligence on SpamTitan, I went to the SpamTitan website and found out that, with two clicks, I could set up a trial so that's what I did. I couldn't do that with the competitors. I was getting it for free for a month to try it on a couple of domains. They were quite happy to extend that if I required an extension, as I was learning how to cope with the system. They were very confident that it would work and, in fact, it did. 

I didn't do as much research as I might have done otherwise because I wasn't thinking that it was a mission-critical thing. It was just a thought at the time that something like that would be a bit of a luxury. It would cost me some money but might be quite useful. I have since found it to be far more useful than that.

My advice is go for it. Absolutely. I really have no hesitation saying that at all. With a lot of software solutions it's usually "horses for courses." How they work depends on your workflow. But with SpamTitan, it's absolutely a binary situation. There are no ifs or buts. It stops the spam coming through and it's amazing.

This sounds hyperbolic, but it's easily the best purchase that I've made since I started this business, 15 or 16 years ago.

I have paid for things, and sometimes I think they're a waste of cash but I'll keep them in place because there might be some small convenience involved, but this solution is really well worth it. I really was pinching myself at the beginning and wondered, "Is it really going to be that effective?" So far—and it has only been six weeks, so there's always that caveat; maybe there is some disaster that's ready to befall me down the line somewhere—honestly, it's just been superb.

It's definitely a 10 out of 10. I have some issues with the technical support, but when it comes to spam detection it would either be a zero or a 10 for me. It hasn't reduced my spam by half—even that may well have been worth the money that I pay for it. Rather, it has cut it out altogether.

The only spam that I get now, doesn't go through SpamTitan. There are some fairly clever spammers who manage to email directly and bypass SpamTitan, but I very seldom get spam. What I do get all seems to come from New Zealand, strangely, and not from the usual suspects, like the Far East or Russia. It's very much in the Southern hemisphere. But what I do get is minimal.

SpamTitan has an anti-spam solution, but it's basic and doesn't work all the time. It also has an antivirus feature, which is similarly basic. It doesn't offer anything exceptional. It offers only the basics. 

OnlyMyEmail was far superior. I'm not sure who acquired their technology when they went bankrupt.

It filters some of the spam.

SpamTitan advertises anti-spam, anti-phishing, and anti-spear phishing, but it's mostly marketing. They really only do basic anti-spam, nothing more.

It's less secure with a lot more spam and false positives than my previous product, OnlyMyEmail.

So, there's room for improvement with SpamTitan. It filters some of the spam. But honestly, I could get 90% of the same results by updating my Bayesian filters on my server, which are free.

I used it for two and a half years. 

I contacted support only when it came time to renew and collect payment.

contacted them once or twice, if I remember correctly. I just know they're quick when they need your money.

I was previously a satisfied customer of OnlyMyEmail. Unfortunately, they had a significant technical failure and couldn't provide security for a week, causing them to lose their biggest client. That's when I switched to Bitdefender for email security.

I used Bitdefender. But it didn't meet my needs. I used it for two years. Its technology was far inferior to OnlyMyEmail. I also looked into Censornet. However, I eventually obtained a server license for SpamTitan.

Currently, I am one of the slightly happy. customer of SpamTitan. It works when it wants to, it doesn't want, it doesn't work. 

The main difference between SpamTitan and OnlyMyEmail was accuracy. I never saw false positives with OnlyMyEmail in the ten years I used it. It just worked as it should, and at a very low price. I'm not sure what technology they used, but it was excellent.

I was paying around one dollar and something cents per email address per month.

It's a server license, so someone else installed it for me. As for SpamTitan's interface, it looks like Windows 95 – very outdated. It has basic functionality, just like the service. They have great marketing, but they only deliver the basics.

So, there's room for improvement across the board. 

I have my own email server. SpamTitan is installed on a separate server in Frankfurt. It handles the spam filtering and security, then emails are delivered to the server I have on-premises in Romania.

I also have a firewall with basic spam filtering and ESET antivirus, which also has an anti-spam feature. They function independently. Surprisingly, some spam that gets through SpamTitan is picked up by my ESET antivirus.

The technician who installed it is my friend, and he never mentioned it being difficult.

It was up and running within a day or two. 

It's more expensive than my old solution, OnlyMyEmail. That's surprising because SpamTitan requires a minimum of 50 user licenses. As a small customer, I only need about 25  real users.

With OnlyMyEmail, I had a perfect solution at a cheaper price. I'd gladly pay more than I do for SpamTitan if it meant having the same reliable functionality that worked 100% of the time.

I pay $650 per year for 50 licenses. 

If there's something better, I'd gladly switch. Unfortunately, I haven't researched alternatives in the past three years, so I don't know if anything significantly better exists.

Overall, I would rate the solution a seven out of ten.