TitanHQ SpamTitan Reviews

We primarily use this product to filter spam and other unwanted emails as well as protect our users from malicious links.

We have an enterprise environment. We opted to use an on-premises version installed on a VM that runs the SpamTitan software.

Optionally, we could have implemented the web version. However, given that we wanted it on-premises and it was cheaper in our case.

SpamTitan will be included in any substantial infrastructure changes going forward due to the easy fit and value provided. 

SpamTitan has improved our organization because it does a better job at filtering spam from getting in, along with the many phishing attempts. Be it widespread or just spearphishing, it recognizes and quarantines them.

Link Lock is a big deal because we were having people click on stuff and just go anywhere, and it has solved all of that.

Using this solution has saved our general user time by not having to sort through junk mail. This is not the case for me, however, because I have to go in and filter the mail, but that's why the product was created.

From the everyday user standpoint, it's great because it stops all of the spam, all of the flyers, all of the advertising, and anything we don't want going into the system. It works great for that purpose.

The most valuable feature is the Link Lock, which prevents our users from clicking on links that haven't been verified. This is the feature that sold us on the product. We already had an anti-spam engine, but it didn't have that feature, and SpamTitan is what solved that problem for us.

The interface is easy to learn and easy to use, even for beginners that know nothing about the product. One can just pick it up and go.

The sensitivity of the setup that determines what's spam and what isn't, including the scoring in order to quarantine, block, or allow emails, is well done.

When in the control panel, the context menu that appears when you right-click on an email should present options for adding the sender to the whitelist or blocking them. If we installed the Outlook plugin for our users then it could be done using that. However, we don't install that plugin because it will complicate their lives. Using a context-menu selection should be as effective as going in to manually add it.

As it is now, I have to have three different tabs open with the control panel. One is the dashboard, another is watching quarantine, and there is a third one for adding people to either the allow or block lists. Having the ability to right-click and bring up a context menu would be the best answer in that case.

I have been using TitanHQ SpamTitan for nearly one year.

Stability-wise, it's great. This is a product that works. It does what it says it's going to do and it does it well. We don't have any issues with it at all.

Scalability is just a matter of the license. We're licensed for perhaps 250 email accounts and we're not hitting that yet. We have approximately 170, so it will scale just fine.

If we hit that cap, then it'll be seamless. They'll just issue us a new license, we'll pay a little more money, and we'll be fine.

The technical support team is quick to answer and they're very helpful. As soon as you learn their procedures, it's very simple and very straightforward.

I would rate the support a nine out of ten. We're pretty happy with it but nobody is a ten.

Positive

Prior to this solution, we were using GFI Mail Essentials.

When we were speaking with a representative, this person had not had much interaction with GFI. He suggested that SpamTitan is an up-to-date and modern solution, which is what caused me to look into it.

It's more cost-effective, and it has the Link Lock feature, so that's the direction that we went in. In fact, we signed on to use the product several months before the Link Lock feature was released.

Another difference with SpamTitan is that it's simpler to use. It's much easier to move around in the interface without having to expand menu after menu. It was very cluttered and cumbersome to use GFI.

The service and customer support that I receive from SpamTitan are excellent.

The initial setup is straightforward.

It was important to us that the solution was simple and straightforward to set up. We did have to create a VM, but they gave us guidelines for that. Everything was there and it was simple to do.

Had it not been straightforward then I would have had support available to help me. I didn't need support for the initial setup but they did assist us during the configuration. There were some very specific filters that we wanted in place, which is really just customization for our environment.

I was responsible for implementing the system. I searched out the product, spoke with the rep, made the deal, installed it, set it up, and configured it. There were no other staff involved in the deployment.

We get everything straight from SpamTitan headquarters in Ireland.

Our return on investment comes from not having to spend hours cleaning out the mail server, including all of the spam that used to be going to people. With all of the flyers and advertisements that come via email, we were constantly adding to the block list. Now, we no longer have to do that. Users have to spend less time managing their Inboxes.

Price-wise, this product is very compatible with our budget.

Beyond comparing it to GFI, we did evaluate other options but SpamTitan fit every need. We had some knowledge of Barracuda; the spam engine worked well but it was too expensive. This is something that we considered, but nobody could deal with Link Locks. As such, we didn't want to go elsewhere.

SpamTitan has a geo-blocking feature but we don't have a call to use it.

This is a product that I recommend. They really take care of everything and there's nothing that you need. We're quite happy with it and if service and support are important to you, they're right there on top of it.

They don't just sell you something and let you fend for yourself with a "do it yourself" guide. They do have that option, and it's very detailed and well done, but they will deal with you one on one and help you to resolve anything that you want. They will answer any of your questions and help you to configure the system.

In summary, there are several features that I like and it works well.

I would rate this solution a nine out of ten.

We are just using it for spam filtering at this point. We are open to future options, but right now, this is our biggest problem. This solution really helps mitigate the spam for us.

We have a MX record that points to them before it gets to us for emails.

We were getting hit left and right with a bunch of different spam, spoofing, etc. When we deployed SpamTitan, that immediately stopped. Of course, there were some false positives. However, I have been going through regularly, and now there have been less as we identify some that should be valid but were blocked. Once in a while, we will still get some that get let through, but we are able to update them quickly through the web interface. Therefore, it has been working really well for us. It is helping us a lot.

In the first few weeks, there were a lot more false positives that I would go through and release, then update the filter. As each week went by, it got better and better. Now, it is just here and there. There are a few, but most of them are right on. So, it has been doing really well.

In November and December, we saw a bunch of people get a phishing attack. They clicked on the link, then their computer got infected. We had to go wipe their computer and open a bunch of issues, about 10 to 12 a month from November to December. When we implemented SpamTitan, it went down to zero. It was more the false positives rather than people falling for phishing scams. It was huge as far as the difference.

We only receive emails from internal clients. Most of the stuff on the block list is from the UK and Germany. That stuff is getting blocked.

The user interface has been really good. There is an option to send people an email with what has been filtered on your stuff. Given everything else that our users do, I thought, "Let me just hold onto those keys right now, and I'll just review," because we only have 200-and-something users. So, I have been just filtering it for them. Some people report, "Hey, this guy sent me an email. I haven't heard back." I immediately go and find it, then release it. That has been working well for us.

The solution works really well. For a small nonprofit like us who don't have a large server footprint and rely heavily on cloud services, this is great for all our emails and the mobile workforce that we have. This is a great way to manage the traffic, hopefully keep our people from getting the phishing emails and stuff like that, helping to mitigate the risks.

I wish there would be less false positives. 

We have been using the solution since late November or early December 2021.

It is incredibly reliable. It has been like a rock, but it has only been a few months. It hasn't gone down or anything.

As far as scalability, it is cloud-based. It just searches all the mailboxes for the domain name. I don't have to add or reduce email boxes. It is already set up. It is really hands-off. As we grow, if you can add domains, then you just add the domains. It is really easy to grow with it. We haven't had any capacity issues.

We used the technical support once. Back in December, we used it because I had forgotten to add one of our domains, but that was really quick and easy.

We didn't use a solution like this previously.

We looked into this type of solution because of the number of people who were falling for phishing emails. I provided training to help educate them, but they were still clicking on stuff that they shouldn't have. Also, we had too many instances of having to reset laptops.

It was super easy to set up, configure, and use. They walked us through all the steps for updating our MX records, SPF records, and all the DNS stuff. 

The quick setup time was an important factor when we chose the solution because things were super busy. All the different infections were really hindering our department. So, it was huge to be able to deploy this solution so quickly with them kind of holding your hand through it. That was huge.

They walk you through every little detail, which is really helpful.

I signed up. In the first week, when we got the records, we had to wait until they were updated, then we did all the steps following their guidelines. You do one step, then you wait a week for everything to update. Then, you do the next step and start going through the false positives. So, it didn't take that long at all. It was according to their timeline. They said, "You need to wait for this to update before you do the next step." I said, "Okay," and we did just that. It worked out really well.

When someone's laptop is infected, our policy is to go and reset it to factory default. This is a huge burden on them. They have to reset all their passwords, and it is just a big problem. Therefore, it has been a huge time factor savings for our employees.

The price was great compared to other solutions that we looked at the time.

There is no appliance required for your onsite data center because it is all cloud-based. 

I evaluated several solutions over the last six months leading up to actually implementing this solution. We evaluated costs because we are very budget-sensitive. SpamTitan was our premier pick, but the cost was still too much. Then, finally in December, they just said, "We have a deal for this month only." They gave us a really good price. So, I said, "I'll go for it," because that was the one hurdle that I was facing: the cost. They just totally slashed it, and I jumped on.

It is easy to deploy, learn, and administer.

The solution is meeting all our needs right now. We don't have any big requirements though. I think it is doing a really good job.

I would rate the solution as nine out of 10. 

It's the only product we use for filtering spam and viruses, et cetera.

The fact that it blocks most of the spam—and about 75 percent of all emails coming in is spam—is a great help. We still have some spam emails that pass through because they are more and more complex, but when we need help to configure the solution, TitanHQ is always there to help with an issue that we may have.

It definitely helps save employees' time. Having to sort through junk email was becoming a problem. Most of our users rarely get spam now. We also don't have to worry about them deleting something that is valid because. When you have too much junk, you may also delete stuff that is not junk.

The spam filtering is the most valuable part. When we first started using it, 15 years ago, there weren't many solutions that worked well, were user-friendly, and powerful.

We do have a few users, like the president of our organization, whose email address is everywhere, who still get some spam and we can't really block it because it's always coming from different addresses.

Also, it's a bit complex, but if you want a lot of features, it has to be kind of complex, and they have good support. When you can't find something, they help you to find it.

SpamTitan doesn't allow you to customize the time reports are sent. Sometimes our users would prefer that it come at a certain time, like 7:00 am so they can make sure they didn't miss anything from the day before. Currently, it can come in the middle of the day and probably depends on the server's restart or the setting change.

I have been using SpamTitan for at least 15 years.

The stability is very good. We have never had any issues with its stability.

We used previous solutions a long time ago, but the stability of SpamTitan versus them is better because, now, everything is virtual. At that time, most solutions were on-premises, but SpamTitan had the virtual appliance from the beginning, so it was better. Getting email is one of the most important things for our company.

The scalability is very good too. You just need licenses for the number of users that you have.

I have contacted their technical support several times. They're very good.

I don't have a competing solution, but their support is very good compared to the support we get for other products, who have their support based in India. It's definitely better. They always know what they're talking about and they provide a quick response. Even if it's something that you are doing wrong, they don't just try to close the case, they try to resolve your issue.

Positive

We used a free product and we also used a Norton product for some time, but it wasn't working as well as SpamTitan does. It was a consultant who worked for us who told me about the product and I tried it and it was definitely better than all the other ones that we tried before.

SpamTitan delivered performance and the price was quite good. I haven't compared it recently, and the price has increased in recent years, but the price and performance, at the time, were the key factors.

The initial deployment was pretty easy. The fact that it's easy to install was only of average importance when deciding to use the solution. I do everything regarding IT in our organization. If it's complex, it's still only going to be installed once, and then you just update it. There isn't much maintenance or involvement with it and we don't need a lot of people to know the solution.

I did it myself.

For the service, the pricing is reasonable.

We don't use other solutions so we can't really compare.

We use it for filtering spam.

We saw the benefits the same day that we deployed it. Normally, our client would get between 300 and 600 spam emails each day, and we reduced that to 15 on the first day. That was a real win and they were very glad we implemented it.

Employees used to take about two hours a day to sift through all the spam emails that were coming in, to see if they were valid or not. Now, it is just an afterthought. They spend two to three minutes because so few spam emails come through. They just need to take a quick glance and say, "Well, okay, I need to have that one and the rest are spam emails."

What I like the most is the filtering and the granularity with which you can really zoom in on the spam that's coming in and configure it exactly so that what you don't want is blocked.

What I also love about SpamTitan is that you can deploy it on your own hardware, so if there are any performance issues you can just upgrade the hardware and you'll be fine.

I'd like to see something like "My First SpamTitan," by which I mean, "Guide me through the things I need to set, and tell me about the things that you're setting already." That way I would get a good feeling for setting up the product, rather than having to figure it out by myself, which is what I did. It wasn't a big issue because I've configured spam filters before, but I think someone else might be overwhelmed with all the options you can set.

They can either keep it as it is, which is rather technical in looks and in management, or they can have more of a "My First SpamTitan" interface, which would guide you through things and give you a good configuration at the start. Later, you could perfect it by tuning it yourself. Something like that would be nice.

I have been using TitanHQ SpamTitan since 2016 or 2017.

It's very stable. We have never had it go down unless it was our own fault. Overall, the stability is very good when compared with other solutions.

From what we have seen, it is a scalable solution. We started with about 20 licenses and ended up overusing them by 70 licenses when we got up to 90 email addresses. We later had to reduce that because it was over our licensing limit, but there was no problem in scaling at all.

Our client is a company with just one location and a fiber internet line. They have about 70 people using the internet.

The technical support is very good. One time, because of something we did, and not because the product failed, they were quick in resolving it. We made a support call and they said, "Okay, can we look at the machine?" We had to enable remote support and they could directly log in. After they logged in, they were able to quickly resolve it. It took about two hours after we placed the call, at the most, for them to get back to us and resolve the issue.

Compared to other solutions I've used, TitanHQ's support is very speedy. 

They are perfect.

Positive

We previously used Cisco IronPort. We switched because Cisco IronPort wasn't supported anymore and we would have had to buy a very expensive next-gen tool from Cisco. We didn't like that, so we looked for another solution.

We had a lot of spam coming in at a time when we were using a local Exchange Server and there was not really much we could do in a granular way. We were looking for a new solution that would filter the email more perfectly. We found that in SpamTitan.

I did the deployment. For an engineer, it's a fairly straightforward process. Once you install it, you get the proper tips for configuring it. It took me about half an to get us up and running and configuring took a bit longer. That was the fine-tuning. But setting it up, getting it to work, and placing it in between the internet and our email took just half an hour. It was very easy. You do need knowledge of networking and email routing, but that's it.

I was the only one involved in the deployment, and it requires just one person for maintenance. We keep to a monthly cycle of looking at the updates and we update if there are any, but it takes almost no effort to maintain it.

It has saved us a lot of management work. It's almost a fire-and-forget solution. There is some spam coming through, but that's just because the spam creators are also getting smarter. We have to tweak it a little or maybe update the system and, after that, it comes up roses.

Our most important return on investment is time because the solution has saved us a lot of time by not having to worry about emails coming in. The things that are coming in now, most of the time, are just right. Sifting through emails went from two hours to a few minutes.

The pricing is just right. There are no additional costs to the standard fee, as far as I know.

We looked at some open-source solutions but didn't find anything to our liking. When we came up with SpamTitan it was a bullseye. It was exactly what we needed. It's a complete package. 

With the open-source packages, you still have to do a lot yourself, whereas SpamTitan has a development organization behind it. Anything that needs to be in there is there. The setup is simple and I was configuring away after about half an hour. That was a big difference compared to the open-source solutions at the time.

We based our choice on the things TitanHQ said it could do. We installed it and it did everything they said it would do. It has saved a lot of effort and a lot of time.

Just do it. Make it a real-world example because once you have it set up and running, it runs just fine. It's a very good solution.

It's an eight out of 10 because the interface could be improved.

The geo-blocking is doing a very good job. I look at our SIEM to see from which countries we're getting attempted logins through Office 365. I started to correlate that with places we were getting spam from, like Brazil. We were also getting a fair amount of stuff coming in from the usual suspects, like China and North Korea. But Brazil was unexpected. I never would have guessed that there's a large hacking community down there, or machines there that are owned by hackers in other countries. The geo-blocking is important for reducing the exposure that we have.

For example, we can geo-block something and then we don't have to inspect a blocked email for a virus. Before we enabled geo-blocking, we were getting embedded viruses, and it was catching those, but now that's being caught by the geo-blocking feature.

Because our end-users are not getting spam, I'm not getting messages where people say, "I think this is spam. What do you think?" I used to get something like that six or eight times a day, so SpamTitan has definitely helped save time.

And in comparison to our previous solution from Barracuda, SpamTitan has reduced our spam by a factor of three.

I'd read that the portal software was dated from the UI perspective, but when I use it, it is very logically laid out. That is one of the things I like. I'm able to get to what I need to very quickly and manage it efficiently. Once I understood the model of how they were doing things, it was very easy to work with.

In addition, I looked at the reporting and about one-third of things that come are not spam, but they are blocked and they need to be blocked because of our rule sets. They're failing DMARC; SPF records are nonexistent. Another valuable feature is "nonexistent recipient." That eliminates a lot of noise that we would get, such as things coming in for former employees. We just don't need that mail.

The training for end-users could be improved. I would like to see a video that says, "Here's the solution and what it will look like." It would be helpful if they had something like that to set expectations.

For example, some of our end-users would go in and delete a message through the solution but they didn't know there was a popup that was part of that process. They weren't allowing popups. And then they couldn't understand why the message they had deleted was still in their mailbox when they knew that they had deleted it.

There was a disconnect regarding how things function, so they need something to show the end-user, very simply, what to expect and how you do things. They have it documented in text and with screenshots, and we went through that, but these days all of our training is done with short, three-minute videos, and people prefer that. They're not going to read anything.

We've been using TitanHQ SpamTitan in earnest for 60 to 90 days. We were testing it for about three months before that.

The stability is good. 

My concern is about what would happen if it goes down. Is it load-balanced? Is there a cluster on the other end or is this just one single server? As a mortgage bank, email is critical and everything is time-sensitive. If that's an option, or it's something that is built-in, I'm not aware of it.

From what I'm looking at, it's probably a single server having fault tolerance with two nodes. I come from regional banks and international companies and we always have multiples for failover. We're a small company and I don't know that we could afford that kind of redundancy, but I haven't had a discussion with TitanHQ about what that would look like or what it would cost. I could bring that to our executives and say, "Is this something that would be valuable given the cost?" If they were to say no, and then we had an outage, it could get expensive on our end.

The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that they're opening a support office in the U.S. There is, currently, some overlap in support, but it's difficult to get real-time support and, a lot of the time, I just need a quick answer.

That could be improved. It's not an untenable situation but it is a little bit frustrating when I've got users saying, "Hey, I need this or that," and I really need to know how to configure it.

When I do get somebody in support, they're on top of it and they do a great job, but sometimes there's a delay in getting a response.

I had to become familiar with all the different features, and how they classified things a little bit differently. But they do a good job on the help desk side of it. We had a couple of issues where the documentation wasn't there and they agreed. Two days later I was on their help site and I saw that they had built a more specific page for that. It was really encouraging that they're on top of it.

The quality of the support is great. The people I've worked with are great. It's the timeliness. Sometimes it takes a little while, going back and forth, to get the right person.

For Barracuda support we went through a service provider and it typically took a day or two before we would get a response, so SpamTitan is much better.

But compared to other companies, SpamTitan is on par with what we would get from Microsoft or Cisco, given that we are a regional bank and a larger account. With those companies, I can usually get a hold of somebody on the phone within an hour to four hours. With SpamTitan, it is mostly through email, back and forth. That means there are some delays. Sometimes, being able to talk to somebody and just say what I need to do would be better than doing it through emails.

The best support I've ever gotten, as a reference point, has been from Nutanix. That might be a model that they want to look at. I got better support from Nutanix on products that weren't even theirs. I had problems with VMware and their engineers helped solve the problem, which really engendered my confidence in their product.

Positive

Our company has been doing managed service for 10 years with two different service providers. My job was to come in and stand up an internal IT department because they weren't happy with the services. I've been in IT for over 40 years and I typically fulfill a CTO role and help companies get their IT functioning during a major merger or acquisition. My current company is constantly in a merger and acquisition phase.

I looked at the products that our company was using but, because there was no IT department, we weren't really getting value out of those products. In all fairness, the products weren't configured optimally for this company. I said, "Well, this is an opportunity to look at something more cost-effective."

We landed on TitanHQ's SpamTitan.

We were using Barracuda, which is not a bad product. But we weren't set up with any portals so I couldn't see anything. We were getting an inordinate amount of spam and targeted spam. I was just unhappy with the company overall. I decided I had to put my own stuff in and just forklift everything else out.

Overall, the setup was very good. 

The exception was creating the proper certificate. We couldn't get it working properly. So SpamTitan created the certificate but it doesn't function properly because we still get an error message that people have to bypass. This is part of what I was talking about with the end-users getting a popup. It's like when you go to a webpage and the certificate is out of date. Our end-users are getting that error message because the certificate doesn't function properly. They thought the site was broken and I said, "No, you can bypass it. We trust this site. This is 'our site.'"

This issue with their certificate has caused a lot more communication between my team and the end-users where we have to say, "No, really, this is okay," because in general, we've trained them to not bypass messages like that. In this particular case, we know it's something we have to fix. That part of it wasn't clear in the documentation.

I've got a call tomorrow with the SpamTitan support team and I'll talk to them about getting this fixed because it is the only problem that we have right now.

When I talked to Barracuda from the licensing perspective, it was not as competitive as what I would have liked. We're a smaller company with about 130 employees.

Also, in a meeting with my senior management, they said that my prediction that we were going to get more spam temporarily until the SpamTitan machine learning had completed was true, but they also said they thought it was going to take much longer. Within about a week, things had settled down and they said we are getting a lot less spam than we used to with our previous solution.  

We still have SpamTitan in learning mode and one of the things that I did at the beginning was to log in every day and look at all the email. When something was obviously spam I took care of it in the back end so that end-users don't have to deal with it. This week, when I looked at it, I didn't see anything that I needed to take action on. It's doing a very good job of properly identifying things.

At first, my senior management were apprehensive about SpamTitan, but now they are saying that they feel they are in control of spam. The way SpamTitan works is a little bit different because, with Barracuda, they were getting hourly updates about quarantined mail. When I told them they were only going to get updates once a day, but they could go check, they thought that was going to be more impactful, but for most people it has resulted in less noise. Our end-users are comfortable with it and it's working really well.

In our business, we get bulk notifications from different companies about the current interest rates, sometimes two or three times a day from the same company, and they go to 20 or 30 or more recipients who are our loan officers. Our end-users like that they can go into the quarantine and clear those. After a while, they'll either create a folder for those updates or they'll just say, "I don't need this anymore and I'm going to block it." They like the fact that they're all managing that independently. That's not to say they couldn't do so with Barracuda, but it required logging into a portal and knowing how to sort things. Now, it's in an email and, right from that email, they can block or allow those  messages independently.

A few people in our organization didn't like it, but I said, "Look, you can just open this email and click a button and, within about 30 seconds, you'll have an email that says, "This is everything that's currently in quarantine." It's easier than having to use a browser, log in to a portal, and do that. That saves them a little time.

Overall, SpamTitan learned faster than I thought it was going to, based on other products that I've used. There was a lot more feedback. The other products are based on the users, but this one, with its AI, seems to produce tremendous improvements day-to-day. I told the teams it was going to take two to three weeks but, within a week, we had dropped the amount of spam that was getting through. By Tuesday of the following week, meaning about a week and a half after implementation, it was mature. It wasn't final—it's always going to be learning—but it was mature enough that we felt that the hand holding with the individuals and checking in were not things we needed to do anymore. Everybody was confident at that point.

Don't discount TitanHQ because you haven't heard of them. I sit with other CISOs.  We get together for dinner once a month and talk and I mentioned it but nobody had heard of them. I said, "SpamTitan has this and this feature," and I delved into some of the reasons we went with it and they were taking notes. They're excited to look at something recommended by a peer who is saying, "I've used multiple products and I like the way that these guys work. I like what they're doing and how we're stacking up our security." 

TitanHQ recently acquired Cyber Risk Aware for security awareness training with phishing simulation. I mentioned that it makes sense because you could tie that into your SpamTitan and WebTitan. Your training could be based upon real metrics, in real-time, based on what people are doing. That's a very good, competitive place to be. I look forward to their growth. When I mentioned those things my colleagues were saying, "Wow, this sounds like a company we need to really seriously take a look at."

My approach is to leverage things that make sense, not because they're there. I always look at: Why? Where are we going? How do we get there? Then we can decide whether that's the right type of product or service to use going forward. We have different outcomes than we would get if we did what most people do. They say, "Well, how do we improve what we've got?" Maybe what you have doesn't fit anymore.

We also use TitanHQ's WebTitan. We just rolled that out to replace Cisco Umbrella and because the interface is very similar to SpamTitan's interface, it was very easy to roll that forward and to manage it.

So far, SpamTitan is the easiest and most efficient solution I've used. I give it a 10 out of 10.

It is used for any filtering pertaining to email: viral filtering, scam filtering, and spam filtering. We have implemented it in all our existing customers until now.

We implemented it at one of our largest customers, specifically to knock out viral intrusions on Microsoft 365 platform. It virtually eliminated them, which saves them money because we are not continually battling viral outbreaks for them.

Because of the random nature of attacks, we could have gotten three attacks in a month, but SpamTitan has taken that to zero. We could have gotten one attack in six months, but SpamTitan has taken that to zero. It is difficult to quantify that. By far, it is far more costly to battle a viral outbreak than it is to pay for SpamTitan.

It is a very easy product to use. There is one interface that services all our clients' health. Once learning the interface, we don't have to learn another one for each client. It is the same interface, which is valuable. Therefore, we find the single interface the most valuable since I have a very small team. I don't have one or two people dedicated to just SpamTitan. We all need to learn the interface and be fluent in it. So, having a unified single interface is a big deal for us. I don't have to teach my people five different interfaces in order to be managing a product. They use one interface for all our clients. It is a single pane of glass, which is huge for us.

The geo-blocking feature has reduced the amount of viral intrusions from foreign countries, especially recently. We saw an uptick in attempted viral intrusions in SpamTitan right after Ukraine was invaded. Most intrusions were coming from Russian pilot countries. The geo-blocking feature stopped a lot of that.

The geo-blocking feature is very easy to use. We pretty much set the filter up, then blocked a set number of countries. If another country comes through, and we see garbage coming from it, then it is very easy to block. If we have specific sites where we have to allow site X through from that country, that is also very easy to do.

We had problems initially when first implementing eFaxing. We had problems trying to get eFaxes to be recorded correctly and come through correctly. That was resolved fairly quickly. However, if you are heavy users of E-fax, I would suggest that you test your eFax before implementing so you can have that ironed out before going live.

We had to do some stuff with eFax in order to get eFaxing to come through. Had we known that ahead of time, we could have had that ironed out before we went live. However, we just didn't realize it was going to interfere with it. After we implemented it, we realized it was interfering with some of our eFaxes, so we had to go figure out why. SpamTitan's tech support was very good. They helped us figure it out. We got it implemented pretty quick and fixed pretty quick. But, in hindsight, that would probably be the one thing where I would say, "Go check your eFaxes. Make sure that they all work."

When we first implement SpamTitan, there is a report that gets sent to the end users on a periodic basis. Basically, the email comes with three links on it, and it says, "If you don't want to receive this, click on this link. If you want to receive this once, click on this one. If you want it to continue to come through, click on this one." It's a pretty straightforward, well-written email. However, we get customers who, for some reason, don't understand it. I am not really sure why. I think it is pretty clear and easy to understand. If there is anything that could be improved, it would be that process. I am not really sure what you could do to improve the process since my tech support guys, who work with us are saying, "Why don't people understand this email?" I am like, "I really don't know." We don't see why they don't understand it. It is not everybody either, so it is not like everybody doesn't understand it. There are just a handful of people who are like, "I don't understand it." It is like, "How can you not understand that? It's pretty well-written."

I have been using the solution since July or August last year.

It has been very stable. We have had no instability problems with it at all. It has been pretty much 100% uptime.

It is pretty scalable. In less than a day, we just went from one customer on it with 700 users up to about 2,000 users with no performance issues.

There is a lot of stuff on the user interface, but it is very easy to use. It's very well-organized and easy to find what you are looking for. When we can't find what we are looking for, which happened a couple weeks ago when I was looking for a particular feature and couldn't seem to locate it, their tech support is phenomenal. They usually get right back to you. 

The technical support is excellent. We have used them several times. We have had a couple of incidents with eFaxes where we were having problems getting eFaxes to come through correctly. They were able to not only help us determine why they weren't coming through correctly, but help us resolve the problem pretty quickly.

We have worked with competing solutions. I think their tech support is over and above their competitors. Their tech support comes back to us very quickly. They very easily understand the problem and their solutions are usually dead on.

I would rate their technical support as 10 out of 10.

Positive

We went with SpamTitan mainly because of cost.

The implementation was very easy. It took us less than two hours to do our initial implementation. We recently implemented 15 more customers on it, and one of my tech support guys did it in less than a day.

The geo-blocking feature took us a little bit of time to implement, as we tried to figure out which countries to block. 

It has a fair, reasonable profit margin. 

SpamTitan has helped improve our spam catch rate and reduce our false positive rate by at least 70%. If we are tracking viral intrusions, it is even more than that. It has virtually eliminated viral intrusions.

Everything has really been great with the pricing and licensing. In fact, we just implemented ArcTitan because everything was going so well with SpamTitan.

We evaluated other solutions. We really didn't implement them anywhere because they either didn't seem to do enough or didn't have a decent profit margin. They just weren't really worth our while. There was another solution that did everything SpamTitan does. It does a great job, but it was just far too costly.

It is a very good product. I am very happy with it.

There are five of us working with SpamTitan, and we all wear multiple hats. I am the president of the company, but I also do tech support. I have tech support guys and that is all they do. We all wear the same hats. That is why it is important to have that single interface that is very fluid and easy to use. That way, all of my people can learn it very quickly and easily. So, we can manage it without a big learning curve.

SpamTitan has other suites. They have WebTitan and ArcTitan. We have recently purchased ArcTitan and are using it. We will also probably be moving into WebTitan.

I would rate it as 10 out of 10. It is a great product.

We use it to scan for malicious software and other threats.

The solution is in the cloud. Our emails are directed to servers that clean them by scanning for spam, viruses, et cetera. The emails are then forwarded to our email server, which we have on-premises.

What I like about SpamTitan is that it takes the stress away from us as users. We do not worry about our email. We have not had any major email threats since we have been using SpamTitan.

The solution has also helped improve our spam catch rate. Prior to SpamTitan, we were using an alternate solution that was on-premises, but we still had about 60 percent of positive, threatening emails coming through. Since we moved to SpamTitan, that figure is down to about 10 percent. That is a drastic improvement.

Another benefit is that it saves our employees time by not having to sort through junk and spam emails, because any email that is suspicious is not allowed into our environment. It's kept there on their servers. We then receive an email saying, "These are the threats that we have noticed for the day. You can go in and check through those threats and see what you think is suspicious. Once you do that, you can release that email. To me, that is a plus.

The challenge with emails is that they are one of the vulnerable aspects of any network, given that a user—one of the biggest threats to network security—can compromise all of your security because they click a link in an email. Even though our organization is small, and the number of accounts that we protect with SpamTitan is small, the value that it offers is very great.

I like the fact that we can review any email that the solution deems to be a threat, before it gets into our environment. It could be a valid email, but if at any point that email appears to be a threat, it is held and we can check it out, see if it's a legitimate email, and then release it.

Also, the user interface, in terms of usability, is rather straightforward. It's very user-friendly and easy to navigate. Any basic user who has never traversed the SpamTitan interface can understand it. We have never had any complaints from new users about difficulties in working with emails that are held.

Another feature of SpamTitan that I like is the reporting. We are able to identify the users or accounts that have been attacked most. We can see information that shows us the sites that the user goes to, and that helps in launching an investigation of that user and how they use our resources. That's a very good capability for us. If somebody has been using a machine as a bot to launch or carry malicious activities, we have been able to detect that. We have been able to prevent a couple of cases of ransomware attacks thanks to SpamTitan.

What would be helpful to me is an alert if there were an increase in the number of threats that have been picked up. In that case, an alert could be sent to the admin in our company, to inform us. It could say something like, "Generally, about 20 percent of your incoming emails have been threats. Now it has jumped up to 30 or 40 percent." Something like that would be beneficial. That way, we could check to see if it's a result of something inside our company. We could be a bit more preventative, more proactive. That would help me greatly as a network administrator.

I've been using TitanHQ SpamTitan for approximately five years.

It's difficult to give any solution a 100 percent positive rating, but thus far we have had no setbacks at all with SpamTitan. Everything that they offered has been done. They continue to do so, and have done so from the time we initiated the deployment until today.

The solution grows with our needs. We have not had any drawbacks as our requirements have grown. SpamTitan is a solution that you set up and forget, because it works that well. Even when your needs grow, it grows with you without you knowing that anything is being added to the solution. We have never had an issue with SpamTitan when it comes to scalability.

Our environment is not that big. We have about 400 to 500 email accounts, and a similar number of employees.

This year though, we plan to sit down and look at other solutions they have that may be beneficial to us.

Because it works that well, we rarely have to speak to anyone for technical assistance. The technical support for the initial setup was excellent. The customer service was excellent. During the setup, the support person was very accommodating and flexible. 

The few times that we have spoken to anyone, they were also very accommodating.

Another thing I like about SpamTitan is that they keep you abreast of the new technologies they offer, if there are any changes to your current solution, or if they're doing anything that would improve the solution. That's the most that you can ask for.

If I look at the solution that we had prior, there's no comparison between it and TitanHQ when it comes to support. With the previous solution, it would take days, sometimes, to get a response from the technical support. And with respect to other online solutions we have, there is still no comparison. TitanHQ support  is very receptive, very responsive, and very knowledgeable.

Positive

We were using Websense Content Gateway, and one of the major reasons we switched was the support. The cost was also a factor. SpamTitan gives you a lot for what you pay. You get more value on the dollar.

I did the setup and it was seamless. The only thing I had to do was diversion of the MX information for our email exchange. Everything was done within less than 15 minutes. And the propagation of the information to the DNS service took about a couple of hours.

We have seen a lot of ROI. The fact that we are working today in an environment that is full of threats, and we are still operating without any major issues, is a testament to the return on our investment. We had a lot of hits before SpamTitan, and that was one of the things that led us to seek an alternate solution to spam, malicious software, and other threats. We looked for something that was more practical and more effective, and that led us to SpamTitan.

The price is good by today's standards. You actually get what you pay for. 

The licensing agreement is rather seamless. You pay for a period and once that is up, you just renew. They give you some leeway in the payments. It's not like it's going to expire today and they're going to bombard you today saying, "Look, your contract has expired. We're going to cancel." That's a good thing as well.

We went back to Websense to evaluate them and we looked at a solution from Barracuda. For what we wanted, and the seamless nature of the operation, from our initial investigations, SpamTitan seemed to be the best. They seemed to be the best in terms of usability, scalability, and operational ability.

I would recommend SpamTitan, but it should not be the only solution you look at. You should do your own investigation. But if you do not want to do that investigation and just want a recommendation for a product, I would highly recommend SpamTitan.

We are a solution provider and we have a lot of customers set up on our platform. This solution is used by us and our customers for email filtering.

The actual number of spam emails we get now is single digits per day. It's very little compared to the volume of email that we see coming into the spam tool. There are tens of thousands of emails per day, or even more. Using this tool brings it down to a manageable amount.

Overall, the intuitiveness of this product is pretty good.

Using SpamTitan reduced the load on our helpdesk. We do IT support, and we get help desk tickets coming in from people saying they've got emails caught or they're not getting emails from a certain sender. Instead of them emailing us their reports, they can easily unblock them themselves and allow them to go through. This eases our help desk ticket queue quite a lot, which takes a lot of pressure off of us.

Based on the number of tickets that we get each day that we no longer need to deal with, using SpamTitan saves us several hours per day.

The most valuable feature is the way it quarantines spam email.

The quarantine feature is easy to use. It has many different filters and you can easily find messages that our users are struggling to get delivered. It makes it easy to find out why it is that messages were blocked in the first place.

This product provides an email filtering report for our customers. A lot of users are set up with this report so that they can see the details themselves, before having to come to us.

SpamTitan has a geo-blocking feature and it reduces our spam intake.

The user interface contains quite a lot of information, so it can be a bit confusing when you first start to use it. It takes a bit of time to get used to, but once you know it, and with a bit of training, it's got everything you need. I can't really complain about it having too much information because it really helps out when you need it.

The interface looks a little dated and could be modernized.

I have been using TitanHQ SpamTitan since I joined the company, seven years ago. The company has been using it for at least ten years.

The stability is 100%. We've never had issues with stability.

This solution is very scalable and you can do so easily. For example, you can mass import email addresses so when we get new customers that want to use it, it's very quick and easy to set them up.

We currently have 5,000 users. At the moment, pretty much all of our clients are on it. If we get new customers then we will set them up and our usage will increase.

The technical support team normally gets back to us pretty quickly. However, they're a notch off of perfect. There are times when I would rate them a nine or ten out of ten. However, other times, they have taken a long time to get back to us. On these occasions, I would rate them a five or six out of ten.

Overall, I would rate support a seven out of ten.

Neutral

The initial setup was completed before I joined the company. I have set up some of our customers on the system and we've had no trouble with it along the way. 

The configuration is very easy and straightforward, and this is something that is very important to us. It saves us a lot of time and we never have to come back to reconfigure things or troubleshoot anything. It just works.

There are about ten of us on the help desk team that log in to use this product and maintain it. 

We have definitely seen a return on our investment from using this product. It's been very profitable because of how many users we have. It also saves us time because it frees the help desk staff to get other jobs done.

This pricing is absolutely fine and it's never been an issue of it being too expensive. We pass the costs along to our customers but it is competitively priced.

I have not used another similar solution. It has been in place since before I arrived and we've never had any need to use anything else.

Feature-wise, it's got everything that we need to do. There are no features that we consider missing. It gets top marks in this regard.

My advice for anybody who is implementing this product is to get familiar with it. It can be a little bit scary to start with, just because of how many features it has. I definitely suggest getting some training with it, if possible.

It's a good solution and when you leave it running, it deals with everything that you need to do. We trust it a lot. Overall, it's a good solution and there is not much that I can suggest they have to improve.

I would rate this solution a nine out of ten.