TitanHQ SpamTitan Reviews

It takes the load off of our server. It also takes the load off of our Internet connection, since we are not bringing in a whole bunch of spam emails unnecessarily that need to be filtered out. 

We partnered with TitanHQ SpamTitan platform so all incoming emails go through their servers first before they reach our network. It takes out, on average, 75% to 80% of the emails that would normally be received as junk. Those are filtered out and we keep what is important to us.

Over the years that we've been using it, people have gotten the confidence that the messages that they get are legitimate. Also, they glance at the stuff that ends up in their quarantine, but they don't necessarily worry about it. So, it has overall increased employee comfort and productivity.

For some of our power users, I would regularly have them sending us help desk tickets that said, "This is spam. This is spam. This is spam." That has probably been cut down by 50% 60% for those specific power users. For those who heavily rely on email, there has been probably a 50% to 60% time savings.

SpamTitan has helped improve our spam catch rate and reduce our false positive rate.

The ability for users to manage their own allow and block lists is its most valuable feature. Daily, at 3:00 AM, we have configured it so users will get a quarantine email that shows all their messages that were blocked from the day before. They can go in and release the messages themselves or they can block them if they don't ever want to see them again. They can allow them permanently, if it is a valid email that they should be receiving on a regular basis. Therefore, it really gives the end users the power to do their own thing and reduces the number of help desk tickets that my team needs to respond to.

We just implemented SpamTitan’s geo-blocking feature in the last couple of months. It has been great. We have only seen one false positive and that was a company that we partnered with in California. Their messages got blocked because their server was in Germany. Germany was one of the countries we happen to block with geo-blocking. They were like, "Oh, that is really bizarre because all of our stuff is here in California." Turns out that their hosted email that they were using was going through a failover test or something like that. So, they were rerouting their servers through Germany at that particular time. It definitely did what it was supposed to do.

We used the geo-blocking feature to restrict emails from specific destinations with a Google search. We went through some of the security forums and platforms out there and looked at the top 10 countries that cybersecurity professionals recommend blocking. We then added those to our geo-blocking list.

Primarily, we are a California-based company and don't really do business with companies outside of the United States. So, the geo-blocking feature is just an extra layer of security and extra piece of mind. Therefore, if any spam out there is trying to purport that it is coming from the United States, but really isn't, then we would not let those messages through.

Since we turned on the geo-blocking feature, we have definitely seen a reduction in spam. I don't sift through the thousands of messages a day that I see in the dashboard to see which ones were blocked by geoblocking. I am sure there are filters and things like that, but I don't necessarily get the time to deep dive into it like that. 

The user interface is really straightforward. I haven't had any issues with it whatsoever.

The overall intuitiveness is really good. We have been able to run reports, set up quarantine emails, and integrate with our Exchange server. That has all been extremely straightforward. 

The only improvement that comes to mind is updates. We are technically on TitanHQ's private cloud. We are responsible for updating our platform when a new version comes out. I would personally prefer to have SpamTitan just notify me, and say, "At this specific time on this specific day, we will be upgrading you to the newest platform."

I have been using it since October 2020.

The stability has been rock-solid. 

SpamTitan has vastly superior stability versus the previous email security solutions that we have used. Not only were we getting a lot of false positives that was really frustrating, but there was a particular day when SolarWinds was having some sort of network issue. Mail was delayed by six to eight hours coming through the network. There is just no way, as an organization, we can function like that. So, we had to get off that platform.

The scalability has been fantastic. We grow on average four to five percent year-on-year. In the two and a half years that we have been using it, we have not needed to worry about its performance.

It is being used extensively. There are several clinics that we manage who are also being filtered as well as us. I know of at least one other clinic that will be coming onboard shortly, and we will roll them into SpamTitan as well. I don't see us having any issues with having additional growth.

Whenever I have had questions and needed to reach out to support, there has always been a very quick turnaround. They have access to our dashboard so they can see what we are looking at and help guide us through where we need to go and what we need to do.

The technical support has been fantastic. Whenever we have had issues, I typically just open a support ticket. They are very responsive. Typically, within four hours, I will have an answer to my question. I would give them a solid nine out of 10. There is always room for improvement.

For our previous solution from SolarWinds, I would probably have given them about four or five out of 10. This is compared to the support that I get with TitanHQ, which is much better.

I know that they are changing their method. Instead of just by email, we now go in through an actual web portal to create a ticket. 

We have used a couple of different spam filtering systems in the past. We have an on-premise Exchange server, therefore all of our email is housed within our network. We wanted to find a robust solution that would filter spam before it reached our network.

Previously, we were using Mail Assure by SolarWinds. Prior to that, we were using a solution called Online Spam Solutions, which was just a small locally run company. The performance on Online Spam Solutions was not as good as it used to be. We were losing mail and getting a lot more false positives than we should have. Then, we did some research. We were already using SolarWinds for another product, so we decided to give them a try. Their sales pitch was vastly superior to what the actual product was. We were only with them for about two years, then we found SpamTitan and have been really happy ever since.

It was pretty straightforward. I had a little bit of an issue with the LDAP configuration, which was an issue on WebTitan as well. It was more important for us to have it working for SpamTitan. Working with support, the issue was pretty straightforward and we got it ironed out in a matter of days. From initially creating the platform to where we had it fully configured, it took about two weeks.

Email is so mission-critical. We did not want to have any downtime or a period where we were really going through a lot of fine-tuning. One of the nice things about SpamTitan was the default settings that came with the platform were very good. It was already doing a better job than what we came from. So, the fine tuning period was a lot shorter than I anticipated it was going to be based on previous solutions.

We had TitanHQ help us with anything that we needed.

It is very good. We actually ended up saving money from our previous solution.

We did evaluate some other companies. I participate in an organization called Healthcare Information Management and Systems Society (HIMSS). I reached out to some of my peers there and asked them what they were using. Quite a few of them came back and said that they were using SpamTitan from TitanHQ. So, we gave them a full evaluation and decided to use them.

Definitely go for it. It will make your end users feel a lot happier because they can manage their own quarantines, allow lists, and block lists. At the same time, knowing that you have your own private cloud that you can manage yourself makes it a great solution for those who want to have full administrative access to their own system.

I would give the solution a solid nine out of 10. I would almost give it a 10. Frankly, it has been an extremely good solution for us as an organization. However, I am not normally one to give a score of 10. There is always some sort of room for improvement, but this solution is a high nine in my opinion.

We use it to provide 100% spam protection for us as well as all of our clients. It is ultimately part of our layered security approach since not one thing can do it all. You need a lot of stuff. Therefore, they are a part of that solution.

The way that we are structured in our go-to-market strategy, this solution is part of a whole host of things. Though it is typically not the forerunner since spam is not a major forerunner, but if it is definitely a thing to be on the table, then they would be at the meetings and helping us to land deals. Security, in general, is typically something that is part of our go-to-market strategy. At that point, people want to hear about the layers of security and the fact that we have a spam filter and how that integrates with other components of monitoring their network.

Every company and person will experience spam differently because everyone interacts with accounts, emails, subscriptions, and websites much differently. From my perspective, for the five years we have been on it, I have never had a problem. I don't even know where those spam/ham buttons really are on my computer. It does exactly what I need. I don't say, "Oh. I didn't get that. Let me go check my spam." That doesn't really exist. I literally can think of one time in five years where I have said that. Then, the person sending me the email was sending a very spammy email from a mailing list type software. It was no wonder it got caught, and it was his fault. As far as the product goes, it is really good. I am sure some of our clients also don't understand how to articulate that. For them, they don't think it adds much. We do hear that noise and have to consider that as part of a product that we are going to have in our suite offering. As far as the false positives go, it is fairly solid.

In the last year, I had one company with whom we never do business. He is a painter who came to paint our office. He emailed an invoice and it went to my spam box. I texted him. I am like, "Hey, am I getting an invoice?" He was like, "I sent it." So, in a whole year, I have spent three minutes managing my spam, which is next to nothing.

SpamTitan’s geo-blocking feature helps allow us to block spam emails entering our network and servers, reducing our spam intake. We use this feature regularly because we have customers who have offices around the globe. Especially before COVID when it was safe to travel, people (from our customers) were always circumnavigating the globe. Being able to either turn it on for temporary usage or block it altogether, that versatility was a key feature that we needed. This feature is perfect for us. It gives us everything we need. Everything has been versatile enough for us in terms of allowing exceptions based on trusted vendors' ID, IP, domain, or email address.

I would rate the overall intuitiveness as eight out of 10. It is not that bad. There are just a few things. I don't know if it is a limitation of Microsoft or just a limitation of the design. There is a spam/ham button that they have. I love it, but it is not necessarily as intuitive. It is a bit tongue-in-cheek as far as a marketing ploy of good versus bad: fake being spam and good being ham. Most people who are already super self-conscious about their computers, knowledge, and skillset, they don't know what that means. To me, I love it. I think it is hilarious and clever, but I don't think it is that great for the intuitiveness of people who don't use it regularly. Those menus and options are buried in the ribbon on a separate add-in feature page versus where McAfee and other solutions used to bolt in right on your main email page. Anytime that you need to click two or three times to do something, that is always a pain in the ass. It would be nice if they had something where you could click right away in front of you and the buttons would be, "Mark as spam. Mark as good." Or, something like that, but it is their business decision.

The overall GUI is utilitarian. It has a spreadsheet feel versus a nice software that is guided. I am sure they're going to improve it over time. It could look a little prettier. It needs some lipstick. They should get rid of unfamiliar words like ham and spam, helping the user to better understand what they are clicking through.

For the couple of clients who have those unique needs that don't do business the way we do or have emails as clean as us, we have just turned off the actual spam quarantine boxes. I am finding that we are starting to do that more often, where the mail will just get forwarded through to junk with a subject line like, "***Spam****," and then the message. Having it quarantined and held in their online part makes it very tough to go check right away. You need to do multiple clicks plus sign-in. No one remembers their sign-in accounts. You need to go find an old email, which is just not great. 

If I want quarantine reports sent to me, then I get them all at 3:00 AM. As opposed to getting one sent to me every hour, then I can go check if there is something rather than delivering the malicious emails or spam. That would be something of improvement. It is just a better way to fine-tune or dial-in on reports.

Thousands of our customers really don't like the reports. They can't fine-tune or adjust when they get delivered. They have a lot of spam senders, e.g., newsletters, where they are expecting whomever they are dealing with to send them invoices, quotes, etc. This creates a whole bunch of flags of why it would be counted as spam. Logically, it all makes sense. They are not going to go buy a new ERP system for something like that. However, our customer is now super frustrated because they are now getting penalties on late payments or different things because the invoice went to their spam box.

It is easy to white label, but the damage was already done because they went and got a new vendor. They already did something else without us knowing, so there is no way to know that we have to white label it. We hear quite a bit of noise from our customers as far as just how they have to interact and manage spam.

We have been using it for more than five years.

The stability has been the same versus other security solutions that we have used. The solution is always, but so were the other solutions that I previously used.

Their services are awesome so we don't have a lot of problems with spam and viruses plaguing our customers. However, if and when something happens, they are phenomenal with their support who help and get involved. They don't make it our problem. I don't think they have ever said, "No," to us for anything.

Their tech support is awesome. When I was directly working with the techs, I would often reference SpamTitan's support as a way to parallel or mirror some of the things that we were trying to strengthen in our own support. I would rate them as nine out of 10 since there is always room for improvement.

I only hear about when things are not going very well or meeting our expected SLAs. I hear about other vendors, and it is like, "They suck. They never get back to us." I get the customer complaints about certain things, Microsoft being one of them, where things are not getting fixed and we are waiting on the vendor. Then, I have to get involved and talk to clients, give credits, etc. because Microsoft is taking forever. 

From my perspective, I know that SpamTitan has never been a problem for us or had those types of escalations. Therefore, they are performing very well.

Our tickets are usually done within an hour or less. This means we can work with the customer, reach out to a vendor, get support, and help the customer all within 60 minutes.

Positive

We first came to the solution because of an amazing sales guy named Marc Ludden at SpamTitan. I met him a long time ago. Since then, he has been promoted two or three times. I met him at a conference and we were just talking about their spam solution versus what we were currently doing. His charismatic approach and upfront promises of how things would be better seemed intriguing. For the price point, we were like, "Well, if this is even remotely close to what he is offering for this price, it is worth the risk to try them out." It was a bit of a, "Let's give this a go," and they have never let us down and we have never looked back.

Its savings for quality and service are hands-down the number one reason that we switched. I don't feel we have compromised any quality or service for our spam product. We went from using Barracuda, AppRiver, and McAfee. With TitanHQ's personable approach and boutique customer care, that is where we see a huge difference.

It is a very simple tool. Some of those other solutions are very complicated and convoluted to manage. Whereas, this is very simple and easy. It has afforded us a margin when it comes to, not just money, but the actual ability to manage a network through projects or disasters. 

The setup and configuration were super easy. Even if it was "difficult" as far as the complexity of what needed to get done, they helped. 

When you are new, they hold your hand as long and as much as you want. They did our first few deployments, then we finally said, "You know what? I think we have got this," and we started to tell them that we won't call them for deployments anymore, but they are always there to help and still are to this day. Even though we are not new, and every time we call them, there is never a thing they won't do for us.

Our pricing has pretty much stayed somewhat the same. Sure, there has been an increase or two that keeps up with inflation, but that is everybody. When we switched from AppRiver to SpamTitan, we saved about 20%. That is $1,000 to $2,000 a month. We went to SpamTitan and WebTitan. It was $1,000 savings a month for SpamTitan and another $1,500 a month savings for WebTitan.

Their superior service comes at a very cost-effective price. This is the biggest part that really allows us to remain competitive. Their pricing for us has just been great. They have helped us to be where we need to be. They really do partner with us in that way so we can get more business. They provide the right pricing, which lets us remain competitive. 

We have tried and tested Microsoft O365 spam filters, just native without any third-party, as well as the Clutter box. That was a nightmare. There is definitely a reason why third-party spam providers exist versus just using what is built into O365. SpamTitan is one of those reasons.

Customers almost don't care which spam filter it is. Almost, because it sometimes does come up, and they will say, "Who are you using?" However, we typically don't even get, "Who are you using?" Usually, if that person is technical at that other organization, that is when they're just curious. Typically, people don't even ask us what type of tools we are bringing. They just want the end result recipe of a calm network.

The geo-blocking feature is important for us. Though, it is hard to always get it perfect. That is for any provider with geofencing because you don't always get control over where Internet traffic flows from or through, or where they are running from. IPs are a little bit better, but we don't always know what hotel people are in.

They are very good. I would rate them as 10 out of 10 because there is always room for improvement.

We use SpamTitan, in our role as an MSP, for all of our customers across the board. We set them up on SpamTitan to protect their emails, inbound and outbound. It will scan everything for spam, junk, viruses, dodgy attachments, and spoofing.

It's on the cloud. We have SpamTitan Private Cloud with two dedicated servers that live on Amazon AWS and they are only used by us.

The collaboration between us, as an MSP, and TitanHQ in terms of positioning us to acquire new business, is spot-on. I have meetings with our account manager every quarter to go through what's happening with TitanHQ and learn about new products that they're offering. They will also ask how we're doing and whether we have anything big coming up, to see what they can do to support us through it.

Their partner program is excellent when it comes to partner profitability. TitanHQ is phenomenal.

The solution has also helped to improve our spam catch rate and reduce our false positive rate, by at least 50 percent.

In addition, it helps save employees' time by not having to sort through junk and spam email. It just works. With SpamTitan we set it up and that was it. We left it to it to do its job and it does it. It's saving us at least four or five hours a week.

The aspects of TitanHQ's technology that help us acquire new customers and add value to our services are its ease of use and functionality. It's a brilliant product. It sounds amazing when you first look at it, and it does what it says it will do.

The key differentiator of TitanHQ for its partners is the Sandboxing Service. The email filtering will open up any attachments and run them through two antivirus sandboxes before they reach you. You can pretty much guarantee there's not going to be a virus in them. I've not seen anyone else do that.

Also, the solution's overall intuitiveness is fantastic. Everything, from our experience dealing with the people at TitanHQ, to setting the product up, where you can literally change every single setting down to the fine details, has been great.

The SpamTitan user interface is not amazing, but I don't mind it. I know they are releasing a new one soon. I have seen it and it looks a lot better. That has been an area that needs improvement.

We have been using TitanHQ SpamTitan since December 2019, making it just over two years.

It just works. It has never broken in all the time that we've been using it. I don't think there are any other products we use that I can say have never stopped working.

We're close to our limit now, so I need to speak to them to increase it. But as soon as it starts needing more resources, it uses them automatically. We have about 2,000 users on it.

The biggest benefit of being a partner of TitanHQ is the support. We very rarely have issues, but whenever we do, it is sorted within minutes.

I've never known a support team, for any of the products that we use, to come back as quickly as TitanHQ's support does. I had a query with them a few days ago about another product that we're using, EncryptTitan. It wasn't a problem, it was just a question that I had, and within about 10 minutes I had my answer.

Positive

The solution that we used previously, Reflexion, was brilliant at the time, but they stopped developing it and it became a nightmare to use. It required constant work. The stability of SpamTitan versus that of Reflexion is a million times better.

The setup is as easy or as hard as you want to make it. We made it quite hard because we went through every setting and configured absolutely everything on it. But if you want to just pick it up and run with it, it's really easy.

It took me a full week, including moving all of our customers, to get it deployed.

In terms of the implementation process, I spoke to SpamTitan about it. I asked them what they advised. It was just a case of moving people off our old solution and moving them onto SpamTitan. I had to do it one customer at a time to make sure that nothing broke in the process. TitanHQ were really helpful through that process.

We've started reselling SpamTitan to another MSP. We provide SpamTitan to them and they provide it to their customers. We support it for them. We're like the middleman between them and SpamTitan. That creates ROI because it's like free money since TitanHQ do all of the work. We support it if that MSP has any issues, but because it just works, they don't have issues.

Compared to all of the others, including the solution we used previously, SpamTitan is cheaper.

We went through five or six options, including the big ones like Barracuda. And Sophos has a new product out.

With SpamTitan, you get a lot more control. And the support is amazing. It also has more features, such as the Sandboxing Service. Some of the others have started to offer that now but, at the time, it was only SpamTitan that offered sandboxing through two different antivirus products. And obviously, pricing helped.

They are constantly adding new products. SpamTitan is the way to go. I won't use anything else.

We use it to catch and to help reduce spam, malware, and viruses coming into mailboxes.

It's all on cloud, using their servers that are hosted on AWS.

One of the aspects of the solution that helps us acquire new customers, as a solution provider, is the ability to scrub inbound and outbound emails. The big selling point is that you don't send a customer a virus or some malware or grayware. We bundle it in automatically for all of our new customers. People don't have a choice. Most of our customers don't care which tools we use, as long as they're protected. When they ask, "Are we protected?" We say, "Yes." We have done our due diligence and that's why we picked SpamTitan.

One of the benefits of being a partner with TitanHQ is that their help has been responsive. Our new account manager is quite responsive and keeps us abreast of all the updates coming down the pipe from them.

Their partner program is good when it comes to partner profitability. We can make money off of them, on our margins. We can make money on what we sell.

And in terms of benefits for clients, we had a site with an on-premises Exchange that went down for three or four days. With SpamTitan's ability to spool emails, no emails were lost or bounced during that transition. That is one of the features that people love. But with everything going into Office 365, if that's down, there's nothing you can do.

Overall, our security has gotten better and spam detection has gone up.

Among the features that led us to choose SpamTitan are the 

• ability to lock down
• multiple layers of security they have built into it
• ability to scrub inbound and outbound
• higher-level SPF and DMARC capabilities that were not really built into our previous product.
  

The user interface of SpamTitan is fair, at best. They're coming out with a new one. The current one is a bit hard to navigate, and that was the biggest part of what made it a steep learning curve. It took three to six months to learn how to find stuff in there. It took us a while to ramp up everything. I would rate the intuitiveness as "low" because you can't find things. Now, I know where things are, but initially, it's a steep learning curve when we have new people come on board.

There are also some issues with false positives. And when 15 to 20 people reply to a mass email, either in-house or an external one, SpamTitan blocks them, which causes issues. They go into the outbound quarantine, where users have to go in and manage it. That becomes a false positive, although it's actually doing what it's supposed to. But it can be annoying to the end-user.

In addition, the problem with the daily quarantine report is that our customers can't whitelist or blacklist based on it. That is a feature that may be coming out. There was an Outlook add-on, a toolbar, but that doesn't work reliably across different versions of Outlook, or even the same versions of Outlook.

The biggest beef we hear from customers is that they can't manage it right from the email. They can do an "allow" from the email, but they can't block a spam email without the toolbar or logging into the portal. That means they have to go through multiple steps and that's the part that they don't like. We hear that a lot. With other solutions, if I get a junk email I can open it up and at the bottom there will be a footer that says "block." That's not available with SpamTitan. We try to have customers look at the daily report, and they can allow right from the report, but they can't block. They have to go through multiple screens to block an email, without that Outlook toolbar, which has had issues. TitanHQ is aware of all of this.

I've been using TitanHQ SpamTitan for a little bit over two years.

The stability has been very good. We have a cluster of two servers so that if one fails, the other one picks it up. Clustering was one of the key features we wanted and was something that wasn't offered by other providers. We didn't want to go through the downtime thing again. That's why we have the cluster. Stability is of incredibly high importance to us. People rely on email every day for orders, processing, and communication. If it's down and not able to do its job, companies and people can't do their jobs.

The scalability is strong; very good. We have about 600 users. We'll continue adding new customers to SpamTitan. We already have a lot of this stuff in our firewalls and other spots. In terms of increasing usage, at this point, it's just status quo and using what they have. And we'll review some of their add-ons later.

We have probably pushed almost 5 million messages through SpamTitan.

Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in Portland, Oregon. The time difference has been a challenge at times. It's not their fault, but when you need immediate help sometimes somebody is there, if it's an immediate or a system down.

Their tech support is very good compared to the support provided by companies with competing solutions. That's an important aspect.

Positive

We switched from a previous vendor, Reflexion Networks, that was bought by Sophos. They then had an outage for over a week or so and we decided to move. Another reason we switched was that they hadn't done any dev on it in years. They were sunsetting the product and they weren't bringing out any new features. When Sophos bought them I believe they were going to migrate everybody to their platform and we didn't want to move to Sophos at that time.

It was difficult to set up. It just wasn't intuitive. And the sales guy we had sold us pie in the sky and we had to deal with support quite a bit. There were a lot of tickets and a lot of initial frustration about why things weren't working. But once we cracked the code for a couple of customers, then the rest were a lot easier. The first three or four were rough.

That's why a better interface would be helpful. They're aware of the fact that they were taking everything any partner wanted and jamming it into the old interface. It went probably from a "Toyota Camry" to a "Ford Expedition" hauling a trailer. That happens in software development. They're supposed to be streamlining that. And that's the part that's hard: finding things. When you talk to support they say, "Go here," and then you think, "Oh, there it is." The interface isn't intuitive.

I don't feel we were onboarded very well. It was like a hodgepodge of answers from our sales rep and customer service. There was never a planned onboarding process. What wasn't there was a statement like, "We'll walk you through everything you need to do." A better onboarding process would be best for new partners. They should walk new partners through the first couple of setups.

There was also the issue of helping our end-users and customers understand the changes that we were making and the different reports. 

But since we got it set up, it's been fine with no issues. We have two people who are responsible for the maintenance of the solution, a network engineer and our help desk central services.

The first couple of setups took at least a week, including the settings and all the other stuff they had to have us add into Office 365. Now, it takes us an hour to set up a new customer.

We have seen ROI from the solution. The price point is right and we're able to make a margin on it. We're actually making it profitable, rather than breaking even.

The cluster was an additional cost. We had to get some more licenses to get to that level. It's well worth it because it means peace of mind for everyone.

We researched and demoed several solutions, and TitanHQ came out of that on top. We looked at Barracuda, SonicWall, and Zerospam. We went with TitanHQ because of the price and features.

TitanHQ's key differentiators, for its partners, are the pricing and support.

We use SpamTitan as a complement to Office 365 because it works well with Outlook and blocks malware and spam.

I like SpamTitan's email sandboxing. It is very effective and blocks almost 99% of spam. It also has zero-day threat protection.

The IT team has seen more time savings than the end users. The end users used to call frequently to have us check whether an email was safe. However, with SpamTitan, these emails don't arrive in the end user's inbox.

The end-user has seen a 50% reduction in spam with SpamTitan. The percentage could be higher, but we have not configured SpamTitan with a higher level of security. This is because we did not want to lose important images from customers or providers who don't have a good score. It's been working well for us so far, and we haven't had any issues with high false positive rates.

The analysis of ransomware attachments could be improved. Other solutions seem to detect ransomware faster than SpamTitan does.

It would be great if the commercial and support teams in Latin America spoke Spanish.

We've been using SpamTitan for almost five years.

We haven't had any issues with stability during the last five years.

It's easy to increase the number of users or the volume of emails in the cloud version. I emailed partner support or SpamTitan's support, and they increased the capacity. We have approximately 2,000 users with SpamTitan.

TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a scale from one to ten, I'd give them a nine.

Positive

The initial setup process was fast. It's very easy to set up and use. One person can manage the solution once it's implemented; it is a lightweight solution.

We implemented the solution with the help of a SpamTitan partner. Their level of expertise was great.

SpamTitan has protected us from ransomware attacks, and that is a return on investment. We have seen this ROI in one year.

The pricing is great, but it has been increasing on a yearly basis. It is now close to that of Microsoft solutions. If it continues to increase, then clients may need to migrate to a different solution.

We evaluated solutions from Microsoft and Cisco before choosing SpamTitan. The solutions from Microsoft and Cisco were too expensive.

My advice would be to try SpamTitan. It is not as well known as Microsoft or Cisco, but it is a great solution. SpamTitan blocks malware and spam like other solutions do but at a lower cost. It is a good solution with great pricing.

On a scale from one to ten, I would rate SpamTitan at ten.

I needed spam filtering and drift filtering with respect to my email. Nobody wants to go through their mail every day and throw away as much junk as I was throwing away at that time.

It helps save me time because I don't have to sort through junk and spam emails. Every time I open my email and there's that much junk, it can take two or three minutes to figure out what's junk and what's not. Plus, there's throughput involved. The spam is using my resources to get into my system to begin with. I would estimate it saves me an hour per month.

I can't tell you the number of times that their web interface has saved me. I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails. For me, several times, that has been a real lifesaver.

The solution has a lot of automated filtering based upon metrics that I'm sure it receives from others or from some mechanism unknown to me, so I wouldn't be able to employ those mechanisms myself. I'm sure that there are other companies out there that block, based upon rankings that they get from SpamCop and organizations like that. I'm sure that SpamTitan has that all built into what it's doing, so I don't have to worry about it.

Because of the nature of my business, and because I'm a contractor, I get an awful lot of organizations that are spammy in nature with respect to trying to recruit people. SpamTitan is a little more aggressive than I'd like it to be with respect to filtering some of those out, especially when I'm looking for a contract. But it's easy enough because I can go into the quarantine area and say, "Oh, this guy I want to look at, that guy I want to look at," and release them and unblock them if I need to. But for the most part, I would rather have them be more aggressive than be less aggressive.

I've been with TitanHQ SpamTitan for about five years.

SpamTitan's stability is awesome. I've never had a situation where it wasn't working or it wasn't working correctly, even one time, the whole time I have been a customer.

Scalability is not an important consideration for me, but I'm sure it's as scalable as it needs to be. These days with clouds and containerization, things automatically scale. Even when they break, they automatically replace themselves with another container. I'm sure they're doing all of that. Otherwise, they wouldn't have the uptime and the lack of any notices being sent out saying, "I'm sorry, SpamTitan's going to be down from this hour to that hour." That just never occurs. It's always there. It's like the sun.

When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively.

I own a Lexus, and the reason I own a Lexus is because I used to own a Toyota. One day I took my Toyota into a Lexus dealer, because they had both Lexus and Toyota. My Toyota 4Runner, which is what I had at the time, needed some kind of an alignment and they gave me a Lexus loaner. The way that they treated me with respect to customer service absolutely convinced me that I would soon be driving a Lexus home. I bought a Lexus that weekend.

I really appreciate good customer service. I think it's probably the primary consideration that I have, other than the need for the product that they offer.

I'm a computer architect and I do my research. I didn't even have to look at another provider. I went to SpamTitan and looked at what they had available and their product offering was a comprehensive solution to fit my needs. I looked at the pricing and it seemed reasonable. As soon as I started working with them, the support was unbelievable. In the whole time that I've needed this type of solution, I've never even gone to anybody else. I was just completely satisfied.

Their customer support was just top-notch. The guy was understanding. He helped walk me through some processes at the time. It was a long time ago when I needed that level of support, but it was comprehensive, caring, understanding, patient, the whole nine yards. It was great. The guy was just completely knowledgeable about everything. In fact, he took the time, as we were going along, to explain certain things to me that weren't completely clear. I couldn't rate him better.

Positive

My previous spam filtering solution was Microsoft, so whatever they were doing was inside Outlook. I didn't really like the rules that were set up. SpamTitan, compared to Microsoft, is massively better. The kinds of rules that I had to keep creating, and the way that the rules are structured with respect to Microsoft, were difficult to deploy.

I needed their help more than once. I started out with my single domain, WeAreUSS.com. I did not have IP forwarding going on through them. I had another domain or two that I had registered at one point in time, so when I brought my other companies on board, I needed to interface with TitanHQ to confirm the configurations that would be required. If I'm not mistaken, they actually assisted me with my server configuration regarding DNS records and Active Directory entries.

The first time, it took a little longer, but it was probably less than a day. I worked remotely with a guy in Texas for that entire episode and it went well. Because it was the first time, there was more involved. Then, when I switched to No-IP, it might have even been the same guy that I worked with, but it was equally as efficient.

Obviously, if you want certain things to happen in certain ways in a computer environment, there are always setup and configuration. You have to understand each one of those configuration points in order to employ it correctly. I even used the online help for a lot of it, and that was good as well. There were examples for a lot of it.

For the average person who is going through the process, they need to understand those configuration points and the impact that they have on their business. There are a lot of options, and there needs to be. It's like when you buy a new washer or dryer these days. There are 37,000 controls. You don't just put it on hot or cold. The more control that people have over things, and of course, if they understand what those controls do, the better the outcome because there's more specificity.

I'm actually in the process of renewing with SpamTitan, but I'm having difficulty achieving that. I'll get it figured out. I'm in communication with them. It's just that the person who needs to respond to me is being a little slow in responding.

When I deployed SpamTitan, it was only $120 a year, so it was affordable. This time when I want to renew, they gave me a quote of $500 a year, and I'm telling them, "Hey, wait a minute. In one year you went from $120 a year to $500? This isn't working." They recently gave me a quote, as little as a month ago, that said it would cost me $120 to renew. But then they sent me another reminder and I clicked on the link in the reminder and it took me to a site where it just said pay $500.

The subscription thing is the first time that I've ever had any real issue.

I can't imagine any way, given my needs, that there could be improvement in the solution. I know companies try to find additional things that people need so that they can provide more value in their products, and SpamTitan has been actively doing that since I got on board with them. Most of the areas that they've changed were augmentations that other people needed but they were beyond what I needed.

There is a lot of stuff that's really cool. When I log in to the interface, it allows me to log in on three different levels: domain administrator, group administrator, or as a  regular user. So they have even optimized the login process. There is functionality for giving other people different roles, but I really don't have the need, because I have a one-person business.

I would recommend to everybody that they use this solution. If they have a need that is similar to my need, then I would tell them, "Hey, this is the company to use, period." I've never given them a rating of less than 10 out of 10. They're just that good.

SpamTitan filters all incoming mail. We don't allow anything to come into our mail server without passing through SpamTitan. It filters out malware, spam, and any other email-based threat. It's a SaaS solution that's entirely on the cloud. Everything is redirected from our server to the SpamTitan servers.

They do the necessary filtering and pass all the safe emails through to our server. Our servers are configured to only accept IP connections from three or four IP addresses that are specific to SpamTitan, so nobody else can get into the mail server.

Our system consists of two physical servers and several virtual servers. One box is in the office, and there's a backup server at my home. The mail server just happens to be my home. We have about seven or eight end users, but each user can have multiple accounts.  

For example, we have an account for receiving special categories of mail that are placed in a designated folder. In other words, we create accounts that are associated with individual people. We have an online credit card processing company, so when they send emails, it goes to an email address called info@wegmanlevin.com. When it arrives here, it gets split off into a separate folder.

SpamTitan reduced the spam and malware that gets to our Outlook clients. The prior solution we used didn't do that great a job with malware. I don't know if the time spent sorting through spam has changed compared to the previous solution. 

However, sometimes malware would get wrongly classified as spam. Some emails that used to get through were flagged as spam, but it actually turned out to be malware. That should never have gotten through at all. It should have been blocked or stripped. In some cases, malware infected people's systems with the previous solution. 

I like the ability to go online and view mail that's been quarantined. SpamTitan lets you look at the mail and decide whether you want to release it or not.

SpamTitan doesn't quarantine when it blocks things based on the remote block list or greylisting. It just deletes the email. When I try to look at these blocked items, it tells me they're gone. RBL or greylisted items aren't saved, so you can check them. There may be a setting somewhere that I haven't seen. 

We get some false positives sometimes. Once we spot it, we can add the sender to the safe list. Then it's no longer a problem. It seems kind of random at times. For example, I got an email last night from the fraud department at Chase Bank informing me that my card had been compromised. It was flagged as spam, so I logged in and released it. It's a balancing act between a spam solution that's overly aggressive or too loose about letting spam in. I think SpamTitan falls on the aggressive side, but it's usually not enough to cause any problems.

I would also like more control over reporting. The reporting is limited to once daily. With the old product, we could get reports multiple times during the day with all the emails quarantined since the last report went out. We had one report at 8:00 a.m. to tell us about all the overnight traffic. We'd also get notifications at noon, and 5:00 p.m., just before people went home.

Over the course of the day, only a few hours would pass before we reviewed a quarantined email. SpamTitan sends its report in the middle of the night, so something can be trapped there for 24 hours. There's a workaround. If somebody tells you an email they were expecting hasn't come through, an admin can go into the portal and release it. That's a hassle. 

Also, there's an attack where a hacker generates emails with the correct domain name but hundreds of different user names. SpamTitan bills by the number of users, and they don't allow you to distinguish between real users and bots. I think I have a limit of around 30 or 35 users, so if somebody hit me with hundreds of phony names, I would get reports generated for each one of those fake accounts and be billed for it. It hasn't happened, but it could. I'm not crazy about that aspect of it. I think it would make a lot more sense if I could give TitanHQ a list of all valid email addresses and tell them to bounce any other email addresses.

We have been using SpamTitan for about a year and a half. 

We haven't had any issues with stability

We're a small law firm, so I haven't had a reason to scale up SpamTitan, but I assume I could if necessary. It's not likely to happen in my business. If we doubled in size, that would mean going from seven to 14 people. I'm sure that wouldn't present an issue for the software. However, if we had hundreds of employees, I would prefer an on-premise hardware solution.

I've never had a problem that required support, but I contacted TitanHQ support initially with questions about how to tweak some settings. I rate TitanHQ support nine out of ten. 

Positive

We used SurfControl, but the version was no longer supported on our server. We originally ran this on the Windows 2003 server, but the product wouldn't install when we upgraded. When we approached the vendor about newer products, we found that all their latest solutions were online and a lot more expensive than SpamTitan, so I started to shop around.

I set SpamTitan up by myself. It was straightforward once I conceptualized exactly what we were doing and the way we were deploying this in the middle of our mail delivery cycle. We have updated the configuration by adding more domains since the original implementation and it was easy.

If it blocks one piece of malware from getting into my system, it has probably paid for itself several times over.

The cost of SpamTitan is reasonable for what we get out of the solution. 

I don't recall the names of all the solutions we evaluated,  but looked at Barracuda and a couple of others. We felt that SpamTitan was the best fit, given the size of our operation, monthly costs, etc.

I rate SpamTitan eight out of ten. It's a great option if you're a smaller organization that wants to keep spam and malware off your system. A larger organization may wish to consider the on-premise solution TitanHQ offers because of the licensing issues and limitations on reporting. I recommend that if it's cost-effective for your organization.

We use it for all our companies to essentially filter and secure our email. 

We have about eight companies who are using it, but they are all under one umbrella. It is one system the services multiple locations, so we access it internally through our corporate location where we have about 130 users who are licensed.

It is nice to have something in-between the Exchange Server. I can do maintenance on my server and still have everything coming through. For the most part, I trust the amount of spam that is being caught. It is very accurate, which is the best way to go. I think they claim 99% emails, or something like that, will be flagged. It is pretty close to that. I don't know if it is exactly 99%. However, for the most part and from what I have seen with other spam systems, it does a great job at trying to catch spam email. We have tweaked the rules over the years to help make it better for our business.

If it can stop all the garbage from getting through, then it is definitely a time saver. It is more about protecting our employees than anything. We just want to make sure that we can do everything that we can do to try and prevent people from clicking on bad stuff or having to deal with bad stuff. It is easier to prevent it from coming into the network.

The new Link Lock feature seems to help protect us a bit better than before. We have been pretty happy with it. The Link Lock feature is probably one of the better ones that can help better protect our end users. I know that they are still working on it, so there are some challenges here and there. However, for the most part, the features and functionality are pretty awesome.

It is pretty easy for us to use, add new features, and add licenses.

We use the geo-blocking feature to block by certain country domains. There are a chunk of regions that we just outright drop as soon as they hit the server. This reduces our spam intake by 5% to 10%.

We block .ru, because we have had a huge intake of spam as well as stuff from Japan. Since we don't do anything in those countries, there is no reason for us to be getting email from them. That is why we do it. We just don't have a need for emails to be coming in from those locations.

The geo-blocking feature is easy to use. Some of the users can waitlist. Then, on the admin side, we can also add stuff to completely allow a top-level domain, if we know that we are having some issues with them, and they haven't quite fixed their stuff. It is very easy to do that and use it.

One of the things that I have been asking them to do is add the ability to scan a domain's age. It seems like the majority of spam right now have been registered with brand new domains. They are utilizing and abusing them for two weeks until they make it onto all the blacklists, then they pick a new one. They just move on. So, if we could scan a domain's age, and just say, "Outright block domains that are less than two weeks old," then it would make SpamTitan even better. They absolutely should be doing that. I would love it if they would do that.

I have been an avid user for seven years.

My server has been running non-stop for 675 days. That is my up-time right now. It is very stable, running on a small cluster.

It is very lightweight on the maintenance side. I am in on a daily basis just to monitor it, but generally speaking, it takes care of itself. You don't really have to do a whole lot unless you encounter an issue.

I have seen that they offer MSP and ISP offerings, so I see no reason why it wouldn't be very scalable. However, I have not personally used its scalability.

The support is pretty fantastic when I have had to deal with them. They are easy to use and get in touch with. They resolve things pretty quickly. There are some things that they can do in the background, if their software can't exactly do what you are looking for; they can tweak and modify stuff for us.

I have only ever had one or two issues where I felt like I wasn't getting an appropriate answer, so I ended up opening a phone call ticket. I called in and spoke with somebody, then I was able to get a resolution pretty quickly once I voiced my concern with the solution that was provided.

We are very satisfied with the support. I would rate them as nine out of 10.

Positive

All this stuff was coming through Exchange and it wasn't cutting it as an anti-spam. So, we picked SpamTitan after reviewing a couple of different products. Our decision was mainly based on features and functionality as well as price point and flexibility. 

The initial deployment was straightforward.

It took the appropriate amount of effort to set up and configure. It would be nice if there was a bit more guidance in some of the stuff or maybe a hand-on approach for new customers. That might be a good idea. 

I did the setup by myself.

We set it up in-house. We just slowly tweaked things as we went along, opening a support ticket as need. Then, they would make recommendations based on our issue and tell me what I should or shouldn't be doing.

We have seen ROI. We continue to purchase it every year.

It has reduced our false positive rate by 90%.

The price point is still of a reasonable nature. It is reasonable for the services that they offer. They are very reasonable, and that is one of the factors why we decided on SpamTitan a long time ago.

We recently added on the new Link Lock license.

We also looked at Barracuda.

It is a great product for the price point that you are getting. It has a fantastic value. I would highly recommend it.

SpamTitan is an eight. It is very good. There are small points that they could improve, but they are good at what they do.

We use it in our email flow against spam and other unwanted emails.

We are a company that provides video interpretation for the deaf and the hard of hearing. We also do in-person and relay services. Communicating with that large percentage of people relies heavily on email. We need to ensure that we have a good, solid way to filter out any unwanted emails or spam.

We're very pleased with SpamTitan and the functionality that it has given us.

It has saved us money and time. First, it's catching things that might otherwise have gotten through in the past. That was when we were working with a different solution that didn't put emails through two antiviruses before they got to our system. Any suspicious or malicious activity that's being caught in our system isn't coming from email. When you get viruses, it's very costly, and that is where it has saved us time and money. The suspicious links aren't coming through anymore and we don't have to warn people not to click on them.

Before, we would go through tickets that said, "We got this," and I would look at those tickets and wonder, "Did they click on the link?" It would end up being a phishing email and we'd have to scan our systems. We don't get those anymore. That means it's not just saving employees time, because now they don't have to put in a ticket when there is a link in an email. It's also saving time for all of us who are administrators of the spam solution because we don't have to investigate and put a block in because it has already been filtered out.

I don't know what the percentage difference is between our spam catch rate now and what it was, but I know it is very high.

We have not given our end-users access to the portal. If they have spam issues, they put in a ticket and one of our admins looks into it for them in SpamTitan. It's worked so well that we've hardly had to do that. In the last year, we may have had to go into SpamTitan half a dozen times, whereas before, we were getting those kinds of tickets and having to go into Barracuda at least four to five times a week.

One of the features I really like is the layout of SpamTitan.

It also gives us more control over the spam functionality. We were able to customize the emails for our end-users. Branding things is very important. It makes it so easy to manage and change, as we've merged with other companies and we're now using a standardized name. There are some more changes coming up and, from what I've seen, it looks like making those changes is going to be very simple to do. I really appreciate that.

It took some adjustment and some getting used to when it came to where to add the users and the general layout. It wasn't very logical or intuitive. That functionality was under the Anti-Spam Engine instead of Domain or User Policies.

It could be a cultural thing. I'm in the U.S. and the solution comes from Ireland, and cultures are very different in how they label things. It wasn't very logical for someone in the U.S. in terms of the labeling of the tabs and finding where to do things. We also came from a tool where things were labeled a little differently. But once you get used to it, there are no problems at all.

It would help if we could customize it a little bit. But that issue is so minute.

I have been using TitanHQ SpamTitan for about a year.

The stability of the solution is a 10 out of 10.

It's very scalable.

We have a couple of thousand users and we've deployed over multiple different domains, all going through SpamTitan. The fact that it's so easy to put a new domain into the system means there's no problem with the scalability at all.

TitanHQ's support has been phenomenal. Not to downgrade anyone, but when we would contact support for our previous solution, we wouldn't get any response. It took six to eight weeks to even get a response. With SpamTitan, we get a response within an hour or two.

You don't have to wait and wonder if you're going to get the attention you need. They're on top of it. Even if you don't get an answer right away, they still respond to you so that you know you're on their radar.

I would rate their tech support a 12 (twelve) out of 10. They could definitely teach a lot of people about soft skills and customer service, because they're wonderful.

I've only had to contact them twice over the last year because the tool runs so well. One of those occasions was because of the security certificate issue and we just needed a little guidance. The second one was to get on their radar to make sure that the specific KB articles were applied and they reassured us they were. And when we checked, they were. They were just simple questions.

If you compare their tech support to that of other solutions, they rank among the best. I've had to contact tech support for Cisco, for Zoom, and for many other solutions. Even though Zoom has rated fairly high, SpamTitan is still higher. I would give Zoom a seven or an eight out of 10, but SpamTitan is definitely way above that. I have not come across many solutions that have come close, even outside of spam solutions, other than CrowdStrike's technical support. They do get back to you, but they're still not at the top of the game. SpamTitan's tech support is at the top of the game.

Positive

Initially, we had Barracuda but it didn't give us all of the features we wanted and they also upped the price by four to five times the rate we had been paying. It also wasn't user-friendly. They had not changed its interface in so long that it was archaic. In addition, it took more time when we needed to block something. With SpamTitan, you just put it in and it's done. Barracuda wasn't as easy to work with as SpamTitan is.

I started looking for alternate solutions.

I found SpamTitan, which had actually been around longer than Barracuda. It had better reviews and more features that we needed and functionality that we wanted, for a reasonable price.

It's also light on the maintenance side.

I led the deployment and the only bump in the road we had was with deploying the security certificate. When we reached out to TitanHQ they gave us direction and it was resolved within two hours. The bumps in the road weren't because of SpamTitan and they really quickly gave us direction and we just ran with it. All in all, it was very simple to get everything deployed.

We did have a person at TitanHQ who worked with us. When we did the actual deployment, we had a meeting with that person and it went off very smoothly.  It was after the fact that we found we had an issue with the security certificate and that's when I contacted support.

I was on the deployment call as well as the person who manages our cert and our Exchange Servers, our director of networking, and our CIO.

I can guarantee you that we have seen ROI if only because it's blocking the phishing links. That one piece alone saves time and money. Instead of the long and complicated process of having to investigate a link, company-wide, to make sure that it didn't go anywhere, I've dealt with just one instance since we put in SpamTitan and it wasn't a real phishing link. It was just something we needed to block so it wouldn't annoy people. 

The fact that it's catching phishing links is one of the biggest benefits. If somebody were to click on one of those links, not only could they bring in a malware infection, but they could give people access to our data.

I love the pricing of SpamTitan and they don't price gouge. 

The reason that they can be so reasonable with their cost is that they don't have to spend a lot on support. It's such a stable product that you're not needing to contact them that much. If their customers don't need to call support every other day, they can give them a solution that is cost-effective.

As a company, our rates are controlled by the government. The fact that we're able to get a solution of this magnitude that we can actually afford means anybody would be a fool not to do it.

We narrowed it down to three options: Barracuda, SpamTitan, and one other. 

My advice would be "Do it." It's simple. If you want a spam solution that, number one, is going to work, this is your solution. And if you do have issues, you're going to be able to reach someone to get them taken care of without question. You will have very little to do once it has been implemented and it gives your environment a lot of security. What you want to do is use SpamTitan.

This is a phenomenal solution.

The reviews I read about SpamTitan where people would talk about all the good things, and that there are no negatives, are factual. They are that good. It's just wonderful.

We are a managed service provider, and many of our customers have email on-premises with Microsoft Exchange Servers or through cloud-based services like Microsoft 365. They weren't satisfied with built-in spam filtering, received too many spam emails, and suffered from phishing attacks etc. This highlighted the need for a robust anti-spam solution for us to roll out for our clients, and we decided to go with TitanHQ SpamTitan. We've had a good relationship since then, and they cloud host our instance of SpamTitan; it's otherwise managed by us internally.

I don't think that's sort of in the scope of this type of product. So no, I don't think it really applies.

I like that advanced features such as DKIM signing are integrated into SpamTitan. It works well, and setting up DKIM can be cumbersome for many email servers, particularly with Microsoft Exchange. DKIM signing verifies the sender's authenticity by applying a signature to outgoing emails, and it was straightforward to set up within the solution.

TitanHQ support is very helpful and responsive. When we wanted to make changes, needed assistance customizing the solution, or had any concerns, they are there for us, and that's a key feature.

When clients approach us looking for tech services, we put together a proposal to address their needs, and if those include email security and anti-spam, we pitch SpamTitan. The price is per user, and we set up the solution in front of the client's email service. The product filters all incoming and potentially outgoing emails, allowing only the clean ones through. 

We appreciate how customizable and flexible the solution is. It allows us to operate how we want, especially as we have our own instance. We have two of them in a cluster for redundancy, and we can go in and make whatever changes we require with no problems. 

We have a good partner relationship with our TitanHQ sales rep. They are very responsive in terms of support; our concerns are taken seriously and resolved appropriately. We are an SMB and work primarily with other SMBs, so vendor relationships and trust are essential to us. When partnered with a gigantic company, there is a risk of our voice going unheard when we have complaints, which hasn't happened with TitanHQ. 

Regarding filtering emails, we have two main requirements: reducing the spam cluttering users' inboxes and, more importantly, filtering out malicious emails containing viruses, malware, phishing attacks, etc. The product has done a great job filtering those out, and when it comes to security, an ounce of prevention is worth a pound of cure. The consequences of a malicious email getting through are potentially very severe, and the system could be compromised. 

It can be hard to quantify as users aren't even aware of the viruses, malware, and phishing emails SpamTitan rejects before reaching their mailboxes. I'm sure it's saving employees' time, as just one malicious email can cost a significant amount of productivity. If someone's account is compromised, even if there are no other adverse effects, we still need to reset their credentials and multi-factor authentication. The more significant concern of an account being compromised is data leakage; if a bad actor got in and saw our emails, what sort of information can they glean from that, and how can they use it? We saw cases before we started to use SpamTitan, or in our clients who don't use the product, where malicious actors got in and were able to run financial scams because they could get into the emails and see invoices being sent to customers. Preventing these situations is one of the key selling points of the solution, and it has increased our spam catch rate and reduced the number of false positives. 

The authentication functionality could be improved. We liked having a single sign-on approach in that our customers could use the same username and password for their workstation, email, and spam filter. That integrates very well in an on-premise environment. Microsoft has since moved away from some of its legacy authentication methods, so it's no longer possible for our clients to use the exact login details for SpamTitan and Microsoft 365. SpamTitan has yet to introduce modern authentication methods. Although we can use the solution's native multi-factor authentication, it isn't compatible with Microsoft 365's MFA, requiring the use of different usernames and passwords. It would be great if TitanHQ could improve that to be compatible with modern authentication. 

There is room for improvement in automation; better wizards for deployment, for example.

We have been using the solution since April 2019, and we've filtered over 20 million emails for our customers.

We've had one major outage since 2019, where one of our nodes was taken down, and the other was impacted, but not entirely down. We needed support to get up and running, but the solution is 100% stable apart from that occasion. It's not perfect, but no cloud service is, and I would say that one issue over three years of use makes SpamTitan a highly reliable product.

I'd say the stability is comparable with other solutions. When we were with Roaring Penguin, there were one or two outages over a similar period. No product is up 100% of the time. When cloud services go down, we feel it because there isn't anything we can do, but SpamTitan has very high uptime, and I think most cloud services have very high uptimes.

We haven't had any scalability issues; our two nodes have handled all the traffic we're throwing at it, so we haven't had to scale beyond our initial deployment. TitanHQ manages that for us, and we don't have to pay any mind to scale resources in terms of CPU and RAM. At one point, they may have increased logging disk space. Other than that, there has been no need to scale.

I rate them a 10 out of 10. The support isn't 24/7, so tickets submitted on the weekend may not be answered until Monday, and there is a time difference as they are based in Ireland. We brought this up with our rep, and they gave us a direct line to get support from a technician in urgent scenarios. We used that once and woke the technician up on the other end. TitanHQ always adequately addressed our concerns; they took the step to make up for the issues we raised about the availability of technical support, which is very valuable. 

Positive

We have a large customer base, so we inherit the different solutions that come with them; that's a lot of different products. We had clients using Microsoft 365's built-in spam filter, GFI MailEssentials, and other on-premise solutions, so we became familiar with these products. As an MSP, we don't necessarily dictate our customers' solutions. We provided firewalls with email filters from a vendor called eSoft, then acquired by Untangle, and an anti-spam solution by Roaring Penguin Software. They were purchased by N-able, which shut down the service and pushed for our clients to move to Mail Assure. We were satisfied with Roaring Penguin and didn't like Mail Assure, which triggered our search for a new solution to offer our customers. There was also an internal goal to standardize in our company, to focus on one solution.

We chose SpamTitan because it was closer to what we were used to with Roaring Penguin; it was cleaner and more straightforward than the other products. Mail Assure, for example, had a confusing interface, so we went with SpamTitan as our first cloud-hosted solution.

We went with the cloud-hosted solution, so we didn't have to install anything, TitanHQ deployed it for us in the sense that they configured the environment.

In terms of deployment between my company and our customers, it's straightforward. There are just a few steps to add a new customer: adding their domain, adding the point where the mail is going, configuring the settings according to their requirements, and documenting the process. It only took us a few deployments to become very proficient at it. However, some automation, especially in the form of a deployment wizard to assist in setup, would be a welcome improvement.

There is always a tradeoff between feature-rich products and ease of configuration or complexity of setup. I would say SpamTitan is a happy medium, there are a lot of settings and a corresponding learning curve, but the documentation and support are there to make that process smooth. The UI is also user-friendly and straightforward, with little help buttons and question marks to click for more details. Configuration isn't any more difficult than I would expect with a feature-rich, complex product. Especially a spam filtering solution as it's such a cat and mouse game, it's never going to be one-size-fits-all. Our customers have widely differing requirements, so customization is vital. 

The maintenance is very light. The only maintenance requirements are occasional configuration backups and upgrades and version upgrades. Those consist of clicking install, next, and done, so maintenance is simple.

Any security solution is generally a good return on investment, whether it's spam filtering, antivirus, firewalls etc. We can't be sure what we have been protected from and what may have happened if we didn't have the protection SpamTitan provides.

The pricing and licensing are acceptable. The licensing is somewhat different; TitanHQ gives us a peak cap of simultaneous users, which they calculate as the number of email addresses viewed through so many days or weeks. That's considered our number of users, but it isn't always a one-to-one relationship, making it harder to resell. We can't say precisely that the solution costs X per month per user, but that's how we present the price to potential customers, and we just ensure we receive more than we pay to TitanHQ. The licensing hasn't caused us any problems, but it would be better if the pricing were per-user. I know that's not easy to achieve on a technical level.

We looked at the N-able Mail Assure solution and a Barracuda spam filtering product. We did the sales calls, received demos, and got quotes for pricing, but the SpamTitan UI won it for us.

I would rate this solution a 10 out of 10. 

We implemented the geo-blocking feature due to concerns coming out of Ukraine and Russia, so we decided to geo-block emails from that part of the world. Unfortunately, this isn't the product's fault; it didn't work for our customers because they had legitimate vendors or partners in that region. We had to turn the feature off because it interrupted our customers' business. That is not to say geo-blocking isn't a good feature; it just hasn't been compatible with our customers' needs. I can see how this feature could be handy in the future. 

I would advise reading the documentation and reaching out to support if you need any help. They're very helpful.