TitanHQ SpamTitan Reviews

We use it as an email security gateway to filter out spam and any malicious software that is often hidden in emails. We also use their feature for scanning links in emails to make certain that nothing gets to the end-user and invite them to click on a malicious site and download some nasty software.

I'm an systems integrator and consultant and I use it for two of my clients who have on-premise Exchange Servers. 

One of the biggest benefits of being a partner of TitanHQ is their support, which  has been excellent, the few times that I've had to use them. They've solved any problems quickly. The price is also fairly reasonable and that makes it easy to integrate into smaller businesses. Also, its ease of use is a big benefit as I don't have to spend a lot of time managing it. It's mostly self-managing, once it's set up and configured. It allows me to do the many other things that I need to do.

Overall, SpamTitan has blocked spam by 99 percent. So it's a very rare instance that a user at either location will complain that some spam has gotten through.

It has resulted in happy end-users. Most people live in their inboxes these days. Having a clean inbox certainly makes everybody more productive, saving time and money. It certainly does for me, during my busy day, as well.

There are two things that make it really attractive to end-users. The first is their ability to manage their own spam queues via the end-user reports. It allows them to determine if there are any false-positives. Ultimately, every solution has false positives, but enabling the users to handle that aspect allows me to spend less time managing it. That's the most valuable feature for me.

The second is that the price is fairly reasonable. Those aspects make it an inviting solution for clients looking to protect their environments, especially because we know that email is the number-one source of hacking these days.

I also use the built-in geo-blocking feature quite extensively. I ran a report on one of the sites to see how much geo-blocking was happening, and I was quite surprised that there was a lot. I've looked at where the majority of spam was coming from, in terms of IPs, and put in blocks on those, as well as on the obvious ones such as North Korea and, certainly, Russia these days. The report I ran showed me there is a lot of potential for compromise and a lot of malicious actors in those locations.

The user interface is good, but it could use some improvement. There's a little bit of an issue with certain feature not coexisting with another feature that has similar functionality. But once you get to know it, it actually is quite simple and quite quick to navigate, and find the settings you're looking for.

The UI is a little dated-looking as well. Other than that, it seems to do the job that I require it to do, and does it quite well.

We're coming up to our first renewal for TitanHQ SpamTitan.

I was surprised that it has been very stable. Other than for updates, I have not had to restart the appliance and have not had to do much tweaking of it. Once it's installed and running, it just runs and does its job.

It's more stable than Symantec was. I found that Symantec did need to be rebooted fairly often to keep it running properly. To be fair, that was an older product and I don't know what their current offering is like.

One of my locations has 100 users, so it's not excessively large. I know that there are locations using the solution that have many thousands of users. For the number of users that I need it to protect, it does a very good job.

In terms of increasing usage of SpamTitan, I don't deal with too many locations that use an on-premises Exchange Server anymore. Everybody's going to the cloud, so at this point in time I don't have any plans to increase usage.

I haven't had to use their support too often, perhaps half a dozen times at most, but in each instance, they've been very proficient and quick to respond. I would rate them at nine out of 10. I don't want to say they're perfect, but they're close to it in my experience.

Prior to SpamTitan I was using a competing product from Symantec. TitanHQ's support is far superior to anything that I experienced with Symantec.

Positive

The Symantec email gateway is a product I used previously. Although very powerful, but it has a very convoluted and difficult to use UI. It was extremely non-intuitive. So to find the settings for the change that I needed to make took an extremely long time. And in a lot of instances it didn't actually do what I was hoping it would do. Although the SpamTitan interface is a little dated, once you get familiar with it, it's easier to navigate and to find the setting that you need to adjust.

Another important feature is the ease with which it was set up, configured, and ready to go. It took very little time to get the solution up and running.

To set up the virtual machine, the whole thing was up and running within an hour, perhaps a little more. There is certainly a little tweaking and fine-tuning that takes place within the first several days and weeks. But once that's done, it's pretty much self-maintaining. The odd time I'll check for updates and false positives, but other than that, it's pretty good.

I have definitely seen ROI from using SpamTitan. The amount of time required to maintain the product is very minimal and that has allowed me to dedicate my time and resources to other projects. Being an integrator and system admin, the more projects I do, the more money I make

In addition, because of its effectiveness in dealing with spam and malicious emails, it has enabled my end-users to be more productive as well. It has definitely increased their ROI.

The pricing of SpamTitan is about right. It's not over-priced per user. It's not super cheap either, but it is a very good product and they certainly deserve to make some money on it.

I looked at Barracuda and a few others whose names I don't recall right now. Although they were very good reputation-wise, they were very pricey for my use cases.

Anybody who is looking for an email security gateway product should give SpamTitan a very serious look. Even when comparing it to some of the big names out there, like Barracuda and Symantec, SpamTitan stands head and shoulders above some of them, and that is certainly true given the price.

It feels like we have a little bit more control with SpamTitan than we had with our previous solution. We have a little bit more insight as to exactly what's going on in the cloud. We get full logging of those mail servers. It's been great.

In addition, the solution's integration with IMAP was a big reason we went with it. While it didn't really improve our organization, it mitigated a ton of setup work we would have had to do if we had had to go with something else.

And the reporting is something that has made our business run more efficiently.

Our false positives have gone up, but what we have found is that people actually really like seeing a lot of emails denied and then being able to allow them, as needed. That's been great. It gives them more control over what's coming in.

There are two things I find extremely valuable. They are among the most important things for ongoing administration purposes.

The first is that the product offers both inbound and outbound spam filtering and it enables amazing reporting. It's very specific and very easy to track down.

For example, if somebody calls us and says, "Hey, I'm having a problem not getting an email," or, "I'm having a problem sending an email," or, "I sent an email and it's not showing up," the discovery work to resolve those kinds of things has gotten so much easier because we can see what's going on right at the edge of our incoming and our outgoing email. A regular tech support dude can log in and type in very little information about what the customer is calling about, and get a very practical view of what is going on from address to address or regarding a subject line. They can filter on all sorts of different things.

That's probably the most important feature because we do get a lot of people who question our mail service. Now, unlike before, those requests don't come to me. They're very easy for our tech support department to look into and give the customer an answer right then and there.

The second valuable feature is built-in rate limiting. I haven't played with it yet because we have our own rate-limiting solution built into our mail solution on site. But when that needs an update or when that stops working, you better believe that's going to be something I'm going to lean on in the cloud because it's already there. It's already set up. I will just have to type in what we want it to do. That is a value-add. And my boss, the CTO, spoke up and was excited about that as well.

The admin user interface is very granular. Anyone who is in IT can relate to the statement: "With anything granular, there is going to be a little bit of complexity." It can be difficult, on a layer-by-layer basis, to wrap your head around it.

Because the administration interface is so granular, some of the categories and some of the settings end up in really odd places. It's hard to figure out where a certain setting is sometimes. I brought up the issue to our sales guy and, from what I understand, they're working on that.

But it's also something I can appreciate because it gives me the flexibility to delegate control to anyone in our organization, whether it be us, as the global administrator, or our tech support people and I only want to give them access to certain domains. I can also give control to a customer who registered a domain through us and who wants to manage their own domain. I wouldn't say it's super-intuitive, but it is granular.

Also, a little bit more email that is categorized as "clean" is coming through nowadays. But with that said, it's doing a great job at blocking a lot of the more obvious, blatant spam—the newsletters and the marketing stuff that you can usually unsubscribe from. Those are the types of emails that 90 percent of people don't want. But compared to our last spam filter, it does let a little bit more email through that is categorized as "clean."

We've been using TitanHQ SpamTitan for just over one year. Just a few weeks ago we got our one-year renewal.

It's been extremely stable. Everything that it uses has worked. It has built-in error alerting and that has worked. That has told us about what's not working or what's filling up. We're happy with it.

From one to 10, where 10 is "most important" in terms of our requirements for this kind of solution, stability is a 10. That's our number-one priority. We have about 18,000 users in total, and if the solution goes down we start getting a lot of calls.

From my understanding, the solution is in AWS and TitanHQ can very quickly stand up extra virtual machines and add them to the cluster. The scalability is infinite. I have zero worries about scaling.

They have amazing tech support. They went above and beyond. During setup, they gave us templates for our end-user customers that we could put our name on. They trained our tech support guys. They also reach out once in a while and say, "Hey, it looks like you have an update available for your server. Do you want us to do that, or do you want to do that?" They're very nice. They're not too pushy or annoying. They actually add value, which is a breath of fresh air.

I wish everyone would care and respond the way these guys do. I can't think of another example of where I have been impressed by a vendor's tech support. I have very low expectations when it comes to tech support, typically. They generally do not add any value. I usually feel that I need to pick up that slack and be that person. It's been great that I can actually throw a question out to them and get an answer in layman's terms; something that I understand. They will go above and beyond and actually offer a little bit extra when they reply. That's nice because I don't know their product. They're trying to teach me a little bit more about it so we can both win.

Positive

We started with a product called Roaring Penguin. We ended up getting forced out of that solution due to some company buyouts. They were purchased by AppRiver. The thing that was unique about Roaring Penguin was a very unique way of authenticating our users, which we wanted to keep consistent.

We wanted to keep our infrastructure intact and not have to build anything new. A lot of the new spam filters required some sort of LDAP authentication and we were using IMAP authentication. It was great when we found out that not only was SpamTitan less expensive than a lot of the other solutions, but it was very granular and allowed us to do things that we had been doing already with our previous spam filter.

In terms of the stability of SpamTitan versus Roaring Penguin, they are both very good.

I've been dealing with email since I was a teenager, so for me the setup process was really intuitive. Email, for the most part, is black and white they allowed me to set this up in phases and to test it in phases. I had all the confidence in the world, when we were ready to cut over to it, that it was going to at least flow and that everything was going to work correctly. Everything was tested and from there it was just a matter of tweaking things. I didn't need help to set it up, so overall, I thought it was intuitive.

When setting it up, we had a rocky start with just a little bit more spam coming through than we previously had. That was expected to a certain degree because we didn't move a lot of our rules over to it. Our users had done custom whitelisting and we had no practical way of moving that over.

SpamTitan tech support did a great job at giving us a generalized solution for that, which people actually preferred. It was more of a, "We'll catch everything and you guys let through what you want" approach. That has done just an outstanding job. We've been hands-off since the first couple of months and it's been great.

The prep work for the solution took about a week. After that, it took about another two weeks. Week two was cut-over and dealing with some of the extra spam that we were getting. In week three, I focused on outgoing spam filtering, and that also took a little bit of support.

In terms of maintenance of the solution, most requests get funneled my way. There have been things delegated to our tech support department. They have been given training directly by SpamTitan, which I thought was really cool. The training was also recorded and we let our new hires watch that training. There aren't a lot of escalations that come my way. I don't even hear about 95-plus percent of the tickets because they're able to whitelist or blacklist something on behalf of a user very quickly. Beyond that, I get involved with things like a spam campaign. I track down where it's coming from and how best to block it.

We evaluated AppRiver and SolarWinds' Spam Experts. We went with SpamTitan because it was the only one with IMAP authentication. But it was not only that. They had a name out there and good reviews. I felt good about using them.

My only advice is that if you're forwarding email to external addresses, and also make use of the outgoing email filter, you may want to test that scenario.

We are using it as a gateway antivirus. It is for spam protection of our Exchange Server.

It offers gateway protection. It allows our Exchange Server to be hidden behind the network. It limits the exposure to our Exchange Server. 

It saves me an hour a day by not having to go through people's spam. It gives me a little bit of confidence knowing that we have the ability to very quickly block out attachments that we don't want, such as macro-enabled spreadsheets or even HTML files. It's a big vector. It's very easy to configure to block and graylist a lot of things that we see coming in as a vector for email attacks. So, it gives us much better security overall, as well as some time savings on the administration side.

Content filtering as well as Link Lock, which is URL parsing, are valuable, but anti-spam would be the biggest feature to help reduce overall spam for the company. It allows users to control what spam gets quarantined, etc. Before we had SpamTitan, it was me going through 300 emails a day to whitelist or release items from quarantine, and now people could do it themselves. It has literally saved me an hour a day just doing that.

The interface is a little dated aesthetically. I know that's a small thing, but it could use a little bit of a facelift. 

The only other thing is to have more flexibility for multi-domain environments, but I don't know if it is technically possible. Currently, the sending and receiving is limited to your one domain. If you need to split the sending of emails through using different certificates, you don't have the ability to do that. So, multi-domain flexibility would be nice. Outside of that, technically, I haven't found any problems with it.

I have been using this solution for almost a year.

I had some issues with the last update. It was a little concerning at the time because we could see the emails queuing up in the system, and we couldn't understand why they weren't being released to the end users in the backend. A quick call to support again fixed that. So, there was a hiccup, but the support was there to assist. We were back up and running within 10 to 15 minutes.

I can't really compare its stability to our previous solution considering the fact that we didn't have anything that we managed by ourselves. We don't have anything to compare it to because the Exchange Server handled all the spam before we had this. Exchange is just as stable as sitting on a three-legged stool. So, I would say that it's stable.

We haven't run into that in terms of disk space and other things to see what it would take to expand it beyond its usage. Currently, I see scalability as not being a problem. If I needed to add more resources to the virtual machine, I could in a heartbeat. Licensing is easy to add on. It's just a support call to pay for more licensing, which is also cost-effective. So, I see it as being a scalable product.

In terms of our plans to expand its usage, we are always growing as a company. We're always adding more demand onto it just through natural hiring and expansion. It's still meeting our day-to-day needs.

They're very responsive. They don't have a phone number to call. You have to email them in order to get that phone call. The lack of a ticketing type of help desk setup is the only thing that is a stumbling block, but otherwise, they are very responsive.

Positive

On the government side of things, they used to use URL parsing as well. I can't remember the name of it. It was a big one, but they dropped it because it was so expensive, and we couldn't afford to pick it up. This has link parsing as well, and it still comes with the appliance. 

Its deployment is private. We host it on our own. It's with our own environment. The way we have it deployed is that we have all of our locations across the province. We have VPNed into one central location where we host all of our servers, our Exchange, etc. The SpamTitan appliance sits on that central network, and from there, our email would come in again over the internet or through the government, and then it would go through the appliance to the Exchange Server. That's it in a nutshell. We have a hyper-conversion infrastructure with HP SimpliVity. So, it's sitting on a virtual machine running on VMware right now.

Its initial setup was straightforward. Their documentation was very thorough. I had it all set up as a virtual appliance before I made a call to them to help run through the rest of the setup. They had it up and running within 10 minutes.

There is a very small learning curve. Their support is good. They do call you within a reasonable time. There are a lot of settings in this appliance that can be confusing or inundating to people that aren't familiar with the terminologies or the technologies. So, it can be a little bit intimidating, but I found that for the basic setup, for what you need, it works really well. For any of the advanced tasks, it's only a matter of going to the website to find out how to configure it.

In terms of the ease of use being a factor when deciding to go with SpamTitan, if it's something complex, I would expect good support to be there to help me through it, and if it's something simple, then all the better. So, I don't usually worry about setup as long as support is efficient enough to deal with it. In this case, SpamTitan was, so I didn't find it at all hard to set up or configure or go through the settings. We were up and running in about 10 minutes, so I'd consider that pretty good. I'd rate it an eight out of ten in terms of ease of setup. 

In terms of updates, there are updates that become available probably three times a year. I've only seen it once since we deployed it. So, that maintenance is required to update, but otherwise, the system is pretty self-sufficient.

We have 100% seen an ROI. We see something come in through a single vector, and we're able to squash it before it does any major damage. On the administration side of things, it's amazing. I can move on things a lot faster with SpamTitan. When I see an attack come in, I can easily stop it in its tracks and prevent it from moving forward really quickly. It has absolutely been a godsend.

Its pricing is good. It's probably one of the most competitive anti-spam and anti-malware appliances out there for email. I was doing some looking around for pricing before I came to SpamTitan, and for the feature set, the price is very reasonable and competitive.

There is an additional cost to Link Lock for link parsing. That was a separate add-on. It's called SpamTitan Plus, and that's how they bundled it. We opted to have that protection as well.

We were trialing Darktrace just to see what it would do. It was decent but grossly expensive. It was tethered to another product that we didn't have a need for. So, we did a trial of that product, and we did have some other experience with the government solution, but this one, we manage ourselves. It does a very good job for the price that you're paying for it. It's very cost-effective.

There is a free evaluation option. Take it and try it out. It's easy to slip into your network and see how it works before you buy it. The support team is there to help you everywhere in between. Try before you buy. That's the best advice that I can give, and chances are you'll like it.

We are currently not using the geo-blocking feature because we are receiving our email through a smart host, where all the emails are filtered through the government to us. It only appears as one geo-location. Another reason why we decided to go with this kind of appliance or virtual appliance was that we're moving away from that platform, and we'll be wide open to the internet, and we didn't want our Exchange Server completely exposed. Within about two months, this system will be handling all External emails from across the world, and we will be geoblocking some countries known to be big malicious users.

I would rate it a nine out of ten. It does its job, and it allows me to pivot in ways that I didn't think I needed to before. If I cared more about the looks, I'd probably give it a seven, but in terms of functionality and how it works, I don't have a problem with it. It works really well.

I needed spam filtering and drift filtering with respect to my email. Nobody wants to go through their mail every day and throw away as much junk as I was throwing away at that time.

It helps save me time because I don't have to sort through junk and spam emails. Every time I open my email and there's that much junk, it can take two or three minutes to figure out what's junk and what's not. Plus, there's throughput involved. The spam is using my resources to get into my system to begin with. I would estimate it saves me an hour per month.

I can't tell you the number of times that their web interface has saved me. I had server issues but I still needed to be able to look at what emails I would have received if my email server had been working correctly. SpamTitan has a reporting functionality that showed me what emails would have been sent. I could actually see the content of those emails. For me, several times, that has been a real lifesaver.

The solution has a lot of automated filtering based upon metrics that I'm sure it receives from others or from some mechanism unknown to me, so I wouldn't be able to employ those mechanisms myself. I'm sure that there are other companies out there that block, based upon rankings that they get from SpamCop and organizations like that. I'm sure that SpamTitan has that all built into what it's doing, so I don't have to worry about it.

Because of the nature of my business, and because I'm a contractor, I get an awful lot of organizations that are spammy in nature with respect to trying to recruit people. SpamTitan is a little more aggressive than I'd like it to be with respect to filtering some of those out, especially when I'm looking for a contract. But it's easy enough because I can go into the quarantine area and say, "Oh, this guy I want to look at, that guy I want to look at," and release them and unblock them if I need to. But for the most part, I would rather have them be more aggressive than be less aggressive.

I've been with TitanHQ SpamTitan for about five years.

SpamTitan's stability is awesome. I've never had a situation where it wasn't working or it wasn't working correctly, even one time, the whole time I have been a customer.

Scalability is not an important consideration for me, but I'm sure it's as scalable as it needs to be. These days with clouds and containerization, things automatically scale. Even when they break, they automatically replace themselves with another container. I'm sure they're doing all of that. Otherwise, they wouldn't have the uptime and the lack of any notices being sent out saying, "I'm sorry, SpamTitan's going to be down from this hour to that hour." That just never occurs. It's always there. It's like the sun.

When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively.

I own a Lexus, and the reason I own a Lexus is because I used to own a Toyota. One day I took my Toyota into a Lexus dealer, because they had both Lexus and Toyota. My Toyota 4Runner, which is what I had at the time, needed some kind of an alignment and they gave me a Lexus loaner. The way that they treated me with respect to customer service absolutely convinced me that I would soon be driving a Lexus home. I bought a Lexus that weekend.

I really appreciate good customer service. I think it's probably the primary consideration that I have, other than the need for the product that they offer.

I'm a computer architect and I do my research. I didn't even have to look at another provider. I went to SpamTitan and looked at what they had available and their product offering was a comprehensive solution to fit my needs. I looked at the pricing and it seemed reasonable. As soon as I started working with them, the support was unbelievable. In the whole time that I've needed this type of solution, I've never even gone to anybody else. I was just completely satisfied.

Their customer support was just top-notch. The guy was understanding. He helped walk me through some processes at the time. It was a long time ago when I needed that level of support, but it was comprehensive, caring, understanding, patient, the whole nine yards. It was great. The guy was just completely knowledgeable about everything. In fact, he took the time, as we were going along, to explain certain things to me that weren't completely clear. I couldn't rate him better.

Positive

My previous spam filtering solution was Microsoft, so whatever they were doing was inside Outlook. I didn't really like the rules that were set up. SpamTitan, compared to Microsoft, is massively better. The kinds of rules that I had to keep creating, and the way that the rules are structured with respect to Microsoft, were difficult to deploy.

I needed their help more than once. I started out with my single domain, WeAreUSS.com. I did not have IP forwarding going on through them. I had another domain or two that I had registered at one point in time, so when I brought my other companies on board, I needed to interface with TitanHQ to confirm the configurations that would be required. If I'm not mistaken, they actually assisted me with my server configuration regarding DNS records and Active Directory entries.

The first time, it took a little longer, but it was probably less than a day. I worked remotely with a guy in Texas for that entire episode and it went well. Because it was the first time, there was more involved. Then, when I switched to No-IP, it might have even been the same guy that I worked with, but it was equally as efficient.

Obviously, if you want certain things to happen in certain ways in a computer environment, there are always setup and configuration. You have to understand each one of those configuration points in order to employ it correctly. I even used the online help for a lot of it, and that was good as well. There were examples for a lot of it.

For the average person who is going through the process, they need to understand those configuration points and the impact that they have on their business. There are a lot of options, and there needs to be. It's like when you buy a new washer or dryer these days. There are 37,000 controls. You don't just put it on hot or cold. The more control that people have over things, and of course, if they understand what those controls do, the better the outcome because there's more specificity.

I'm actually in the process of renewing with SpamTitan, but I'm having difficulty achieving that. I'll get it figured out. I'm in communication with them. It's just that the person who needs to respond to me is being a little slow in responding.

When I deployed SpamTitan, it was only $120 a year, so it was affordable. This time when I want to renew, they gave me a quote of $500 a year, and I'm telling them, "Hey, wait a minute. In one year you went from $120 a year to $500? This isn't working." They recently gave me a quote, as little as a month ago, that said it would cost me $120 to renew. But then they sent me another reminder and I clicked on the link in the reminder and it took me to a site where it just said pay $500.

The subscription thing is the first time that I've ever had any real issue.

I can't imagine any way, given my needs, that there could be improvement in the solution. I know companies try to find additional things that people need so that they can provide more value in their products, and SpamTitan has been actively doing that since I got on board with them. Most of the areas that they've changed were augmentations that other people needed but they were beyond what I needed.

There is a lot of stuff that's really cool. When I log in to the interface, it allows me to log in on three different levels: domain administrator, group administrator, or as a  regular user. So they have even optimized the login process. There is functionality for giving other people different roles, but I really don't have the need, because I have a one-person business.

I would recommend to everybody that they use this solution. If they have a need that is similar to my need, then I would tell them, "Hey, this is the company to use, period." I've never given them a rating of less than 10 out of 10. They're just that good.

It is web-based, but all our emails go to their site and get scrubbed. Thus, we only get the ones that we whitelist. Or, they have a scoring system and send them through to you.

It is way more than just spam filtering. The reason I bought it was not just to control our spam, but to stop the evil guys from sending us phishing or all sorts of harmful emails. I can see the daily or weekly reports of how many of those types of things that it stops for me.

My employees rest a little easier since previously they would be afraid to open up emails. We get emails from people we don't know all the time and need to look at those. Now, with SpamTitan, I don't have to be fearful that they might open up something nasty.

I might have about 50 spam emails a day. If they came into my regular email, I would have to pick through them. That would take a lot more time. Because SpamTitan scores them for me, I can see pretty quickly whether they are needed or not. I probably only get two or three out of every 100 emails that I want to bring back into my whitelisted emails. They do a really good job for me.

They have a feature where you can export your email addresses, so they can go onto the whitelist or blacklist. I think I am supposed to call them allowed or not allowed now, but I like this feature a lot. 

I like its reporting. I can tell a lot about the activity and things that are going on with my people, I can see it in all their reports.

The solution's overall intuitiveness is pretty good. I am pretty experienced at web and computer stuff, and I had no trouble.

You can go through SpamTitan's report a whole lot faster than you can just go through all your emails because the spam ones just never hit your email.

We have been using it for four or five years.

It seems very stable to me. I haven't seen any issues.

They sold me a package to cover 10 emails. I am sure they can sell you a package to cover 1,000 emails. I would think it would be very scalable.

TitanHQ's overall support is excellent. I would rate them as nine or 10 (out of 10).

The few times that I did have to reach out for support, they solved my problems very quickly. I just haven't run into any troubles that they weren't able to fix within a day. We have never been down without our email.

I would give their support nine out of 10 for their expertise, attentiveness, and speed of response versus competing solutions.

Positive

It prevents nasty emails from getting to my people, and that was what drove me to them way back when. I had an email get through. Somebody opened it, and we had a critical problem. Fortunately, my IT people caught it within an hour, having backups and everything. We got back to normal pretty quickly, but it could have been devastating.

The main reason that I went with SpamTitan was the price. It had to be reasonable. Also, I wanted to get my 10 people covered so I didn't have to worry about going out of business tomorrow because of a phishing email.

The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around.

The initial setup was done in about four hours.

I am pretty sure they sent me an instructional email, video, or something. I followed that as best I could. I did have to call support who helped me to get it set up correctly.

I have seen ROI. I look at the reports and can see that several times a month a nasty email gets prevented from showing up on any of my employees' devices.

I have been really happy with them. For the price, I don't want to change.

I would recommend at least checking out SpamTitan because it has been really good for me.

I am pretty happy with the user interface experience of SpamTitan. I felt like it was pretty easy to get in, navigate, and figure it out. Some of my less computer-experienced employees had a little trouble. However, after a little training, they got it figured out.

It helped me solidify my policy about emails and such because clearly I hadn't been training the person who opened the phishing email that almost put me out of business. Once I had SpamTitan in place, I could put together a policy and get them trained on how to use SpamTitan so they were overly more aware of the dangers that a computer could bring into an office. 

We had to let people know that I didn't want them checking their Gmail or any other accounts with their office computers because it wouldn't have the SpamTitan protection.

I would rate them as nine (out of 10). It is a good value for the price.

We use it for inbound and outbound email pre-filtering, before emails reach our MS 365 environment.

Since we started using SpamTitan we've received some 22 million email messages and it has filtered out about 28 percent of all emails before they even got to a user. That decreases the overall amount of either malicious or innocuous spam. It also helps us block spam with explicit malicious intent. It's helped our business reduce our overall risk profile and helped increase our users' effectiveness in receiving and responding to email. It's pretty effective across the board.

In terms of the amount of time it saves a user, I am probably one of the top-five spam recipients within our organization. I would get 300 to 400 spam messages a week, at least. There is now a lot less chatter in my inbox.

The most valuable features are the 

• reporting
• overall filtering functionality

The reporting interface is quite simple and intuitive and provides all of the information that one would need.

The user interface is an eight out of 10. The user interface for regular users is quite intuitive. The email report that they receive is pretty self-explanatory. The online interface for administrators is simple yet really quite effective. It's really a set-it-and-forget-it, and everything is available when needed.

The documentation provided is very rudimentary. The tool itself is very easy to use, also very rudimentary. The quarantine email message that users get on a scheduled basis is something users generally don't pay attention to, like every other communication they get from IT. The formatting of the quarantined email report that goes to the users on a regular basis is a little confusing for them. That could be improved.

And that makes user communication and user training, up front, paramount to ensuring that the tool works, so that a critical email is not being blocked by the spam filtering tool.

I have been using TitanHQ SpamTitan for two years.

It's reliable and stable. I believe it is actually hosted in AWS, so it is impacted by the global AWS outages, but overall it is stable and reliable.

We've grown 100 percent since we started with SpamTitan and we have had no issues with scalability, volume, spam volume, filtering volume, whitelist volume, et cetera. And there have been no issues with reporting and doing metrics. It's completely scalable.

We have a little over 600 people using it, and maintenance requires one-tenth of an FTE. It is used extensively in our organization, across the board.

We haven't really engaged their technical support.

Positive

We used manual mail filtering rules in Office 365. The stability of SpamTitan versus our previous solution is like night and day. SpamTitan is a solution geared specifically towards email filtering, instead of manually creating new rules and extensively customizing those rules for all of the potential variants.

The stability and dependability of email security are very important for our organization. It's one of those behind-the-scenes tools that we view as incredibly important. A user may not even know that it's there, but they know that the majority of the spam is not coming through.

The deployment took minutes. It was an easy, seamless process.

Our deployment strategy included developing communication for explaining to users how to

• receive and review quarantine message reports
• set individual user settings
• report messages 
• retrieve and unblock from a list.

We then picked a date and we turned it on. It took minutes to actually enable it. You can set it up in advance and all you have to do is move your MX record over to SpamTitan and it's on and running.

Find exactly what you want out of the tool and ensure that the options it provides are what you want, and then look at the price. In our case, we made the decision to go with SpamTitan because we didn't want all the other bells and whistles that Mimecast had. We have since subscribed to other tools that do the things that Mimecast also does, but the aggregated price of those other tools is still cheaper than Mimecast.

Look at what you really want, what you really have to have, and how those things are integrated across the board, and then make your decision.

There is a stepped-up version of SpamTitan, that some users may like, called SpamTitan Plus. It doesn't significantly increase the cost but it does provide some extra features. We get those features elsewhere, so we're not subscribing to them.

We looked at Mimecast. Everything we looked at gave us the same kinds of features. Maybe one had a more polished interface or portal, but based on the complexity and usability of the portal and the overall price, SpamTitan was a clear winner.

The biggest lesson we've learned as a result of using this solution is in the area of user communication and the usability of the tool for end-users. Those aspects are incredibly important.

SpamTitan is just one tool in our tool belt but it's very effective at its job. It's quite simple to filter inbound and outbound email based on rules and public ratings for spam centers and originators.

We are just using it for spam filtering at this point. We are open to future options, but right now, this is our biggest problem. This solution really helps mitigate the spam for us.

We have a MX record that points to them before it gets to us for emails.

We were getting hit left and right with a bunch of different spam, spoofing, etc. When we deployed SpamTitan, that immediately stopped. Of course, there were some false positives. However, I have been going through regularly, and now there have been less as we identify some that should be valid but were blocked. Once in a while, we will still get some that get let through, but we are able to update them quickly through the web interface. Therefore, it has been working really well for us. It is helping us a lot.

In the first few weeks, there were a lot more false positives that I would go through and release, then update the filter. As each week went by, it got better and better. Now, it is just here and there. There are a few, but most of them are right on. So, it has been doing really well.

In November and December, we saw a bunch of people get a phishing attack. They clicked on the link, then their computer got infected. We had to go wipe their computer and open a bunch of issues, about 10 to 12 a month from November to December. When we implemented SpamTitan, it went down to zero. It was more the false positives rather than people falling for phishing scams. It was huge as far as the difference.

We only receive emails from internal clients. Most of the stuff on the block list is from the UK and Germany. That stuff is getting blocked.

The user interface has been really good. There is an option to send people an email with what has been filtered on your stuff. Given everything else that our users do, I thought, "Let me just hold onto those keys right now, and I'll just review," because we only have 200-and-something users. So, I have been just filtering it for them. Some people report, "Hey, this guy sent me an email. I haven't heard back." I immediately go and find it, then release it. That has been working well for us.

The solution works really well. For a small nonprofit like us who don't have a large server footprint and rely heavily on cloud services, this is great for all our emails and the mobile workforce that we have. This is a great way to manage the traffic, hopefully keep our people from getting the phishing emails and stuff like that, helping to mitigate the risks.

I wish there would be less false positives. 

We have been using the solution since late November or early December 2021.

It is incredibly reliable. It has been like a rock, but it has only been a few months. It hasn't gone down or anything.

As far as scalability, it is cloud-based. It just searches all the mailboxes for the domain name. I don't have to add or reduce email boxes. It is already set up. It is really hands-off. As we grow, if you can add domains, then you just add the domains. It is really easy to grow with it. We haven't had any capacity issues.

We used the technical support once. Back in December, we used it because I had forgotten to add one of our domains, but that was really quick and easy.

We didn't use a solution like this previously.

We looked into this type of solution because of the number of people who were falling for phishing emails. I provided training to help educate them, but they were still clicking on stuff that they shouldn't have. Also, we had too many instances of having to reset laptops.

It was super easy to set up, configure, and use. They walked us through all the steps for updating our MX records, SPF records, and all the DNS stuff. 

The quick setup time was an important factor when we chose the solution because things were super busy. All the different infections were really hindering our department. So, it was huge to be able to deploy this solution so quickly with them kind of holding your hand through it. That was huge.

They walk you through every little detail, which is really helpful.

I signed up. In the first week, when we got the records, we had to wait until they were updated, then we did all the steps following their guidelines. You do one step, then you wait a week for everything to update. Then, you do the next step and start going through the false positives. So, it didn't take that long at all. It was according to their timeline. They said, "You need to wait for this to update before you do the next step." I said, "Okay," and we did just that. It worked out really well.

When someone's laptop is infected, our policy is to go and reset it to factory default. This is a huge burden on them. They have to reset all their passwords, and it is just a big problem. Therefore, it has been a huge time factor savings for our employees.

The price was great compared to other solutions that we looked at the time.

There is no appliance required for your onsite data center because it is all cloud-based. 

I evaluated several solutions over the last six months leading up to actually implementing this solution. We evaluated costs because we are very budget-sensitive. SpamTitan was our premier pick, but the cost was still too much. Then, finally in December, they just said, "We have a deal for this month only." They gave us a really good price. So, I said, "I'll go for it," because that was the one hurdle that I was facing: the cost. They just totally slashed it, and I jumped on.

It is easy to deploy, learn, and administer.

The solution is meeting all our needs right now. We don't have any big requirements though. I think it is doing a really good job.

I would rate the solution as nine out of 10. 

We use SpamTitan for email security.

SpamTitan has helped us maintain a zero threat level, which is fantastic. The system also assists us in managing email effectively, eliminating spam and ensuring that our communications are secure. Since implementing SpamTitan, our organization's email-related concerns have significantly diminished.

SpamTitan is extremely easy to learn and use. It is highly customizable, allowing us to filter emails based on specific criteria like file type and MIME type. The threat intelligence capabilities of SpamTitan have also been beneficial, providing excellent security for our emails.

The GUI is problematic. It's a mess and absolute rubbish now. We also face issues with the settings that are not yet developed. I wish for a return to the older GUI which was easier to use.

We have been using SpamTitan for over a year now. Before that, we evaluated it alongside Fortigate.

Customer support is very good. They respond quickly, and when issues arise due to the new engine, they handle them swiftly. They realize some options aren't visible to us due to GUI issues, so they step in to assist.

Positive

We previously used Sophos Intercept X for servers and noticed some malware activities. Post installation of Palo Alto's POC on a few servers, we've begun transitioning from Sophos to other solutions for the server level.

Initial setup was straightforward; it was very easy, a cakewalk.

Pricing is affordable. We renewed for three years, and the cost is reasonable.

We evaluated SentinelOne, Microsoft, CrowdStrike, and Palo Alto as alternatives for server-level antivirus solutions.

I would recommend TitanHQ for its price and ease of use. That said, be cautious of overhyping AI capabilities, which often fall short of true autonomy and intelligence generation.

I'd rate the solution nine out of ten.