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Information Technology Manager at a manufacturing company with 201-500 employees
Real User
The daily reports are user-friendly, easy to use, and transparent

What is our primary use case?

We use it to eliminate spam and viruses coming in. We wanted a solution that would filter out spam and work with O365. That was also easy to deploy and cost-effective.

We have it deployed for all our users as our spam filter for all our emails.

How has it helped my organization?

It cuts down a lot of our spam since about half our emails are spam.

What is most valuable?

I like the daily reports that go to our users. They are very user-friendly, easy to use, and basically transparent.

The user interface experience is very good. It sends a report to everybody's email. They can look at all the spam and use a simple button to click and delete. The quarantine reports are really simple to use.

SpamTitan's overall intuitiveness is very good. I like it a lot. 

I really like the impersonation feature of SpamTitan. We used to get emails pretending to be other users. This solution is smart enough to filter out using name filtering. If I want, I could block based on our CEO and president's name. Then, if an email came from them, the solution makes sure it is internal and not somebody who is external trying to spoof their name.

What needs improvement?

I would like the ability to have users be able to send the reports more than once a day or specify when they get their spam report, since I don't think we can schedule that.

Buyer's Guide
TitanHQ SpamTitan
March 2025
Learn what your peers think about TitanHQ SpamTitan. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,716 professionals have used our research since 2012.

For how long have I used the solution?

I have been using it for a little over a year. I just renewed it.

What do I think about the stability of the solution?

The stability has been rock-solid. Compared to my previous solution, stability is the same. I have never had a problem with stability. It has never been down.

What do I think about the scalability of the solution?

It worked really well to implement it into our O365. It implements really well and is super easy to use.

We have implemented it company-wide. We are not a huge company, but it was easy enough to have it filtering for every user.

How are customer service and support?

The support has been excellent. Compared to some of the other products that I have used, it has been far superior. Their response time has been phenomenal. It is super fast. I have used Barracuda in the past and the interface to SpamTitan is so much easier than that. It far exceeds everything. In my opinion, the support is probably one of the best and I would rate it as 10 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I was previously using Barracuda. It was a hosted platform and costly. It was hard to use comparatively. So, I was looking for a more cost effective solution and came across SpamTitan when searching Google. When I got a hold of them, we set up the demo. They were super-friendly and it was super easy to set up the demo. They took me through how it all worked and gave me a 30-day trial. Within the first two weeks of the trial, I said, "Let's buy it," because it was that great and worked that well for us.

How was the initial setup?

I really like the ease of setup. This was very important to our organization when deciding to go with SpamTitan because I wanted something that would be easy for us to implement and our users could easily adapt to it.

It took probably 10 minutes to deploy. The ease of deployment was very impressive. 

What about the implementation team?

The people from TitanHQ who helped us implement it were super-friendly. It was super easy to do.

What was our ROI?

We have absolutely seen ROI in the sense of getting back time. SpamTitan has absolutely helped save employees’ time by not having to sort through junk and spam emails.

What's my experience with pricing, setup cost, and licensing?

Their pricing is really good for what it does.

Which other solutions did I evaluate?

SpamTitan offered a demo of it. I liked the key features: 

  • The impersonation feature. 
  • The ease of adding to blacklists. 
  • Whitelisting emails from vendors. 
  • The interface was so much better all around for users to access. 
  • It is very intuitive. 
  • The speed to implement was awesome. 

Overall, it was cost, speed to implement, the impersonation to blocking, and then the ability to maintain the blacklist and whitelists. That has been so much easier than anything else.

What other advice do I have?

I would advise other people to buy the solution. Don't mess around - buy the tool and you will be happy. I am.

It was simple to implement. It has been very cost effective. It seems to be working very well for us.

We do stuff all over the world, so we don't use the geo-blocking feature.

So far, I would rate it as 10 out of 10. It really has been phenomenal for what I am using it for. I love it, which is why I have no problem giving a review. I just recently bought another one of their products, SafeTitan, because of the love of this solution. That is how happy I have been with TitanHQ.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
IT Manager at Supreme PLC
Real User
Reduces our administrative and security burden because it deals with threats before they can even get into our network
Pros and Cons
  • "SpamTitan is highly scalable. You can add as many clustered servers as you require. If you find that your cluster is under a heavy load, it's simple to get SpamTitan to add other clusters to your environment. If we doubled in staff, our current solution has more than enough capacity to cope, but we're not planning on changing our usage at this time."
  • "Specifying your own filtering rules can be somewhat tricky. You can leave it alone or add your own filter rules using regular expressions. It would be nice to get a little more help configuring the regular expressions. That is quite complicated, and it's something I struggled with."

What is our primary use case?

We use SpamTitan as our preliminary filter for all inbound emails.

How has it helped my organization?

After implementing SpamTitan, we're less bothered by irrelevant spam messages and less concerned about viruses and macro-enabled files getting through because the rules are configured to stop them. It eases security headaches while improving the user experience because there's less spam. SpamTitan also reduces the administrative and security burden because it deals with threats before they can even get into our network. 

About 37 percent of our inbound email is clean, and SpamTitan blocks the remaining 63 percent. That gives some idea of how much junk it cuts out. The solution has improved our spam catch rate while reducing false positives. It has saved us substantial time and hassles sifting through that. 

I joined this company five years ago, and SpamTitan was one of the first solutions I installed. Inbound spam dropped by 95 percent. Some still get through, obviously. You have to draw a fine line because you don't want to block valid emails. Instead of locking it all the way down, we lock it down as much as possible. In the end, people have to put up with a few spam emails rather than missing valid emails that might have been blocked.

What is most valuable?

The user interface is intuitive and straightforward. All the functions are self-evident from the titles on the menus. They're crystal clear, and the in-application help is handy.

What needs improvement?

Specifying your own filtering rules can be somewhat tricky. You can leave it alone or add your own filter rules using regular expressions. It would be nice to get a little more help configuring the regular expressions. That is quite complicated, and it's something I struggled with. 

For how long have I used the solution?

I've been using SpamTitan for about seven or eight years.

What do I think about the stability of the solution?

Stability has never been an issue. I've been using it for seven years in total. I've only had one problem, and that was my fault for not following the correct procedures during a system update. I opened a ticket with TitanHQ support, and they fixed it in about 30 minutes.

What do I think about the scalability of the solution?

SpamTitan is highly scalable. You can add as many clustered servers as you require. If you find that your cluster is under a heavy load, it's simple to get SpamTitan to add other clusters to your environment. If we doubled in staff, our current solution has more than enough capacity to cope, but we're not planning on changing our usage at this time.  

We have roughly 250 users, including everybody from the CEO to warehouse workers. They don't use the program directly, but they benefit from having their email filtered. 

How are customer service and support?

TitanHQ support is absolutely brilliant, a perfect 10 out of 10. In addition to SpamTitan, we also use WebTitan, their cloud-based web filtering solution. I've had to contact support maybe two or three times in the past five years. On each occasion, communication and rectification of the issue have been outstanding. They're on it.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used other products, but it's been a while. We previously used Mimecast, and it was also an excellent solution but considerably more expensive. Both solutions are stable and have great support. 

How was the initial setup?

Setting up SpamTitan is effortless. We got TitanHQ to set up a private cloud for us. Once the server was live, it was just a matter of reconfiguring my DNS MX records to route all inbound emails through SpamTitan. After that, I configured SpamTitan to route inbound emails to our Office 365 environment. It literally took me 20 minutes to get it running.

We had zero problems setting up and configuring SpamTitan. We didn't need to contact support. It runs out of the box. You only need to do some configuration to customize it for your use case. Total deployment time was about three to four weeks from the initial purchase order to going live. 

After the setup, one person is more than enough to maintain SpamTitan. We don't have a dedicated person for the solution because it needs little input. Once it's set up, it just runs. It's a fantastic product.

What about the implementation team?

I did the installation myself because I've used it before. We purchased it directly through TitanHQ. The initial setup was perfectly straightforward, and I did the fine tweaking myself over a period of time.

What was our ROI?

We've seen a 95 percent reduction in inbound spam and an equivalent reduction in inbound, malicious, phishing emails, and virus emails. You can't get a better return on investment than improving your security.

What other advice do I have?

I rate SpamTitan 10 out of 10. It's a great option if you are looking for an efficient, reliable, easy-to-use email filtering solution that doesn't require onsite IT people to maintain. You don't need a technical understanding of email protocols and security to use it.

My advice is to look at the pros and cons of all the email filtering solutions and pick one that best fits your budget and security requirements. I can't say that SpamTitan is the right solution for everybody, but it's certainly perfect for us. I'm extremely happy with it and have been for years. It does what it says on the tin. SpamTitan is reasonably priced, and TitanHQ 's tech support is excellent. I can't speak highly enough of those guys.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
TitanHQ SpamTitan
March 2025
Learn what your peers think about TitanHQ SpamTitan. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,716 professionals have used our research since 2012.
Attorney at Wegman and Levin
Real User
I like the ability to go online and view mail that's been quarantined
Pros and Cons
  • "I like the ability to go online and view mail that's been quarantined. SpamTitan lets you look at the mail and decide whether you want to release it or not."
  • "SpamTitan doesn't quarantine when it blocks things based on the remote block list or greylisting. It just deletes the email. When I try to look at these blocked items, it tells me they're gone. RBL or greylisted items aren't saved, so you can check them. There may be a setting somewhere that I haven't seen."

What is our primary use case?

SpamTitan filters all incoming mail. We don't allow anything to come into our mail server without passing through SpamTitan. It filters out malware, spam, and any other email-based threat. It's a SaaS solution that's entirely on the cloud. Everything is redirected from our server to the SpamTitan servers.

They do the necessary filtering and pass all the safe emails through to our server. Our servers are configured to only accept IP connections from three or four IP addresses that are specific to SpamTitan, so nobody else can get into the mail server.

Our system consists of two physical servers and several virtual servers. One box is in the office, and there's a backup server at my home. The mail server just happens to be my home. We have about seven or eight end users, but each user can have multiple accounts.  

For example, we have an account for receiving special categories of mail that are placed in a designated folder. In other words, we create accounts that are associated with individual people. We have an online credit card processing company, so when they send emails, it goes to an email address called info@wegmanlevin.com. When it arrives here, it gets split off into a separate folder.

How has it helped my organization?

SpamTitan reduced the spam and malware that gets to our Outlook clients. The prior solution we used didn't do that great a job with malware. I don't know if the time spent sorting through spam has changed compared to the previous solution. 

However, sometimes malware would get wrongly classified as spam. Some emails that used to get through were flagged as spam, but it actually turned out to be malware. That should never have gotten through at all. It should have been blocked or stripped. In some cases, malware infected people's systems with the previous solution. 

What is most valuable?

I like the ability to go online and view mail that's been quarantined. SpamTitan lets you look at the mail and decide whether you want to release it or not.

What needs improvement?

SpamTitan doesn't quarantine when it blocks things based on the remote block list or greylisting. It just deletes the email. When I try to look at these blocked items, it tells me they're gone. RBL or greylisted items aren't saved, so you can check them. There may be a setting somewhere that I haven't seen. 

We get some false positives sometimes. Once we spot it, we can add the sender to the safe list. Then it's no longer a problem. It seems kind of random at times. For example, I got an email last night from the fraud department at Chase Bank informing me that my card had been compromised. It was flagged as spam, so I logged in and released it. It's a balancing act between a spam solution that's overly aggressive or too loose about letting spam in. I think SpamTitan falls on the aggressive side, but it's usually not enough to cause any problems.

I would also like more control over reporting. The reporting is limited to once daily. With the old product, we could get reports multiple times during the day with all the emails quarantined since the last report went out. We had one report at 8:00 a.m. to tell us about all the overnight traffic. We'd also get notifications at noon, and 5:00 p.m., just before people went home.

Over the course of the day, only a few hours would pass before we reviewed a quarantined email. SpamTitan sends its report in the middle of the night, so something can be trapped there for 24 hours. There's a workaround. If somebody tells you an email they were expecting hasn't come through, an admin can go into the portal and release it. That's a hassle. 

Also, there's an attack where a hacker generates emails with the correct domain name but hundreds of different user names. SpamTitan bills by the number of users, and they don't allow you to distinguish between real users and bots. I think I have a limit of around 30 or 35 users, so if somebody hit me with hundreds of phony names, I would get reports generated for each one of those fake accounts and be billed for it. It hasn't happened, but it could. I'm not crazy about that aspect of it. I think it would make a lot more sense if I could give TitanHQ a list of all valid email addresses and tell them to bounce any other email addresses.

For how long have I used the solution?

We have been using SpamTitan for about a year and a half. 

What do I think about the stability of the solution?

We haven't had any issues with stability

What do I think about the scalability of the solution?

We're a small law firm, so I haven't had a reason to scale up SpamTitan, but I assume I could if necessary. It's not likely to happen in my business. If we doubled in size, that would mean going from seven to 14 people. I'm sure that wouldn't present an issue for the software. However, if we had hundreds of employees, I would prefer an on-premise hardware solution.

How are customer service and support?

I've never had a problem that required support, but I contacted TitanHQ support initially with questions about how to tweak some settings. I rate TitanHQ support nine out of ten. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used SurfControl, but the version was no longer supported on our server. We originally ran this on the Windows 2003 server, but the product wouldn't install when we upgraded. When we approached the vendor about newer products, we found that all their latest solutions were online and a lot more expensive than SpamTitan, so I started to shop around.

How was the initial setup?

I set SpamTitan up by myself. It was straightforward once I conceptualized exactly what we were doing and the way we were deploying this in the middle of our mail delivery cycle. We have updated the configuration by adding more domains since the original implementation and it was easy.

What was our ROI?

If it blocks one piece of malware from getting into my system, it has probably paid for itself several times over.

What's my experience with pricing, setup cost, and licensing?

The cost of SpamTitan is reasonable for what we get out of the solution. 

Which other solutions did I evaluate?

I don't recall the names of all the solutions we evaluated,  but looked at Barracuda and a couple of others. We felt that SpamTitan was the best fit, given the size of our operation, monthly costs, etc.

What other advice do I have?

I rate SpamTitan eight out of ten. It's a great option if you're a smaller organization that wants to keep spam and malware off your system. A larger organization may wish to consider the on-premise solution TitanHQ offers because of the licensing issues and limitations on reporting. I recommend that if it's cost-effective for your organization.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Ray Kiesbrink - PeerSpot reviewer
CTO at a tech services company with 1-10 employees
Real User
Reduces spam email, and the time needed to deal with it, significantly
Pros and Cons
  • "What I like the most is the filtering and the granularity with which you can really zoom in on the spam that's coming in and configure it exactly so that what you don't want is blocked."
  • "I'd like to see something like "My First SpamTitan," by which I mean, "Guide me through the things I need to set, and tell me about the things that you're setting already." That way I would get a good feeling for setting up the product, rather than having to figure it out by myself, which is what I did."

What is our primary use case?

We use it for filtering spam.

How has it helped my organization?

We saw the benefits the same day that we deployed it. Normally, our client would get between 300 and 600 spam emails each day, and we reduced that to 15 on the first day. That was a real win and they were very glad we implemented it.

Employees used to take about two hours a day to sift through all the spam emails that were coming in, to see if they were valid or not. Now, it is just an afterthought. They spend two to three minutes because so few spam emails come through. They just need to take a quick glance and say, "Well, okay, I need to have that one and the rest are spam emails."

What is most valuable?

What I like the most is the filtering and the granularity with which you can really zoom in on the spam that's coming in and configure it exactly so that what you don't want is blocked.

What I also love about SpamTitan is that you can deploy it on your own hardware, so if there are any performance issues you can just upgrade the hardware and you'll be fine.

What needs improvement?

I'd like to see something like "My First SpamTitan," by which I mean, "Guide me through the things I need to set, and tell me about the things that you're setting already." That way I would get a good feeling for setting up the product, rather than having to figure it out by myself, which is what I did. It wasn't a big issue because I've configured spam filters before, but I think someone else might be overwhelmed with all the options you can set.

They can either keep it as it is, which is rather technical in looks and in management, or they can have more of a "My First SpamTitan" interface, which would guide you through things and give you a good configuration at the start. Later, you could perfect it by tuning it yourself. Something like that would be nice.

For how long have I used the solution?

I have been using TitanHQ SpamTitan since 2016 or 2017.

What do I think about the stability of the solution?

It's very stable. We have never had it go down unless it was our own fault. Overall, the stability is very good when compared with other solutions.

What do I think about the scalability of the solution?

From what we have seen, it is a scalable solution. We started with about 20 licenses and ended up overusing them by 70 licenses when we got up to 90 email addresses. We later had to reduce that because it was over our licensing limit, but there was no problem in scaling at all.

Our client is a company with just one location and a fiber internet line. They have about 70 people using the internet.

How are customer service and support?

The technical support is very good. One time, because of something we did, and not because the product failed, they were quick in resolving it. We made a support call and they said, "Okay, can we look at the machine?" We had to enable remote support and they could directly log in. After they logged in, they were able to quickly resolve it. It took about two hours after we placed the call, at the most, for them to get back to us and resolve the issue.

Compared to other solutions I've used, TitanHQ's support is very speedy. 

They are perfect.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Cisco IronPort. We switched because Cisco IronPort wasn't supported anymore and we would have had to buy a very expensive next-gen tool from Cisco. We didn't like that, so we looked for another solution.

We had a lot of spam coming in at a time when we were using a local Exchange Server and there was not really much we could do in a granular way. We were looking for a new solution that would filter the email more perfectly. We found that in SpamTitan.

How was the initial setup?

I did the deployment. For an engineer, it's a fairly straightforward process. Once you install it, you get the proper tips for configuring it. It took me about half an to get us up and running and configuring took a bit longer. That was the fine-tuning. But setting it up, getting it to work, and placing it in between the internet and our email took just half an hour. It was very easy. You do need knowledge of networking and email routing, but that's it.

I was the only one involved in the deployment, and it requires just one person for maintenance. We keep to a monthly cycle of looking at the updates and we update if there are any, but it takes almost no effort to maintain it.

It has saved us a lot of management work. It's almost a fire-and-forget solution. There is some spam coming through, but that's just because the spam creators are also getting smarter. We have to tweak it a little or maybe update the system and, after that, it comes up roses.

What was our ROI?

Our most important return on investment is time because the solution has saved us a lot of time by not having to worry about emails coming in. The things that are coming in now, most of the time, are just right. Sifting through emails went from two hours to a few minutes.

What's my experience with pricing, setup cost, and licensing?

The pricing is just right. There are no additional costs to the standard fee, as far as I know.

Which other solutions did I evaluate?

We looked at some open-source solutions but didn't find anything to our liking. When we came up with SpamTitan it was a bullseye. It was exactly what we needed. It's a complete package. 

With the open-source packages, you still have to do a lot yourself, whereas SpamTitan has a development organization behind it. Anything that needs to be in there is there. The setup is simple and I was configuring away after about half an hour. That was a big difference compared to the open-source solutions at the time.

We based our choice on the things TitanHQ said it could do. We installed it and it did everything they said it would do. It has saved a lot of effort and a lot of time.

What other advice do I have?

Just do it. Make it a real-world example because once you have it set up and running, it runs just fine. It's a very good solution.

It's an eight out of 10 because the interface could be improved.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Abdul Ali - PeerSpot reviewer
Business Analyst at Eviva
Real User
We have regained productivity hours since automating our email protection
Pros and Cons
  • "We have absolutely seen ROI. The regained productivity hours that we were able to claim since we automated the email protection have been really good. Our team of three people has seen an increase in our productivity, by around 30%, since implementing SpamTitan."
  • "The documentation for how to configure it could be better. Sometimes, it was confusing. When we were onboarding with them, the documentation was a little bit vague on how to configure the DNS server and our email server."

What is our primary use case?

We are using the spam filtering and the graylisting features for emails on Microsoft Office 365. In general, we are using their geo-blocking feature and email protection for malware, spam, phishing emails, etc.

How has it helped my organization?

We are pretty happy with it. The solution is pretty good. We have been able to block a lot of unwanted emails and attacks with it.

The most valuable benefit is the regained productivity for the IT team who used to do all the filtering manually before we had SpamTitan. We were able to leverage its spam blocking and email protection, getting back a lot of productivity hours for our IT team to focus on other aspects of the business.

What is most valuable?

The most valuable feature would be the customizable policies that we use for routing emails. Since spam is evolving every day and finding new ways to attack, we have to do some tweaks in email policies, how to deal with the DeMark configurations. 

I like the zero-day attacks blocking feature. We were able to block a ton of spam emails and phishing emails coming from the outside. 

Sometimes, when there is an email thread, one of the emails doesn't have the same score of protection as the other emails, then the system might trigger that this is spam and graylist it. However, it looks at the overall thread and doesn't block the email. We were using a spam filtering software before that was very aggressive and that was blocking a lot of clean emails.

The geo-blocking feature really works. We can identify certain IPs based on geolocation, e.g., known IPs as well as identify a lot of databases based origination. It has been really helpful in blocking these kinds of emails. The geo-blocking feature has reduced our spam intake by 95%. Every once in a while, we get emails that bypass the geolocation, then we end up getting the spam. 

What needs improvement?

The documentation for how to configure it could be better. Sometimes, it was confusing. When we were onboarding with them, the documentation was a little bit vague on how to configure the DNS server and our email server. It took a little bit of time, but we were able to actually reach out to their support. 

For the UI, I would like to see clearer verbiage of the links. When you go to the UI, the wording can be improved, e.g., how the description of features is displayed. Other than that, it is pretty self-explanatory.

For how long have I used the solution?

We have been using it for about six months.

What do I think about the stability of the solution?

We haven't had any issues with stability or uptime. It has been pretty good.

What do I think about the scalability of the solution?

For now, it has been handling really well the volumes of emails that we are getting. So, it is scalable for any small- to medium-sized business.

We are monitoring around 20 mailboxes.

There are no plans right now to expand with the service that they are providing us. Right now, it meets our needs.

How are customer service and support?

We only used their support once, so I cannot really judge the support capabilities of SpamTitan. We didn't really need it, except in the beginning when we were configuring the service.

Which solution did I use previously and why did I switch?

There was a gap of about a year between Proofpoint and SpamTitan. For about a year, we were only using the GoDaddy Advance Email Security plan, but it wasn't really good. So, I was shopping around and actually considering Proofpoint again, since I have experience with them and was pretty happy with their service. I also looked at a lot of other service providers, like Barracuda. Then, I looked at the reviews for SpamTitan. The pricing was much more competitive than other solutions, so I was like, "Okay, let's give it a try." 

How was the initial setup?

The setup and configuration were okay. From my experience with Proofpoint, SpamTitan took a bit more time to configure, about a week. Overall, the solution is fine; it is not bad. Anybody with a background in email servers would be able to configure it easily with no issues.

We didn't really need to do anything in terms of planning. We didn't need to do any data migrations or integrations with other solutions.

It was straightforward. Once the configuration was done, and we switched it to SpamTitan, that downtime was about half an hour. In terms of planning ahead, we just needed to tell everybody in the organization that you may experience a bit of disconnect in emails. That didn't last for long. We didn't have to have a contingency plan or anything like that.

In the beginning, we had false positives because we have a lot of emails originating from overseas. The system usually gray lists these emails and false positives, but we have been able to train the system. Every time that we get a false positive, we tell it that it is not a spam email. So, in the first few months, I had to go to SpamTitan's portal and unblock a lot of emails. That would be at a rate of maybe three or five emails out of 500 emails a day, which is not terrible. Right now, we are doing that maybe twice a month.

What was our ROI?

We have absolutely seen ROI. The regained productivity hours that we were able to claim since we automated the email protection have been really good. Our team of three people has seen an increase in our productivity, by around 30%, since implementing SpamTitan.

Which other solutions did I evaluate?

User interface is not terrible. It is not as user-friendly as other solutions, but it is okay. At one time, we used Proofpoint, which was actually very easy to configure and user-friendly. You don't have to have an IT background for its configuration. SpamTitan is a little user-friendly, but it is very functional. 

What other advice do I have?

Specifically for the geolocation, we have another layer of protection coming directly from Microsoft Exchange Server. So, we have been able to catch whatever has been missed by SpamTitan in the Exchange Server. While the ability to restrict emails from specific destinations in SpamTitan is really good, I wouldn't say that we rely on the feature 100%, which blocks about 85% to 90%.

We have been happy with it. SpamTitan is one of the best solutions out there. It is on par with other solution providers for the same services. For anybody looking for good email protection and basic features, like malware scanning, zero-day attacks, graylisting, and customizable policies, SpamTitan is a pretty good fit. It also has good pricing.

Overall, I would rate SpamTitan as nine out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Network Specialist at Alabama Fire College
Real User
Had a huge impact on our spam, freeing our employees to be more productive
Pros and Cons
  • "The safelist and blocklist are the best parts. If I've got a new contact coming in, I can safelist that domain or email address. Alternatively, I can block the domain or the email address if I'm getting harassed by someone. I like the ability to get down to that granular level if I need to block or allow an entire"
  • "Emails from companies we work with often get flagged, and I have to go in and release them. For example, I made a hotel reservation today from Marriott that got blocked. I'm sure hotels spam people, but I wish there was a way to know that the email was to confirm my reservation and for it to allow that through."

What is our primary use case?

SpamTitan is the email filter we use to drastically reduce the amount of spam we get in our inboxes. We're deployed at two physical locations with several departments. Altogether, it's about 360 email accounts.

How has it helped my organization?

SpamTitan has freed up our employees to be more productive. They don't need to waste time sifting through a bunch of garbage emails. I'd say it's at least a 50 percent improvement. It has had a huge impact on our spam. You can go in every day and look at the amount of emails that are blocked. It's doing an outstanding job.

What is most valuable?

The safelist and blocklist are the best parts. If I've got a new contact coming in, I can safelist that domain or email address. Alternatively, I can block the domain or the email address if I'm getting harassed by someone. I like the ability to get down to that granular level if I need to block or allow an entire domain.

What needs improvement?

Emails from companies we work with often get flagged, and I have to go in and release them. For example, I made a hotel reservation today from Marriott that got blocked. I'm sure hotels spam people, but I wish there was a way to know that the email was to confirm my reservation and for it to allow that through.

For how long have I used the solution?

We've been using SpamTitan for around two years.

What do I think about the stability of the solution?

We're pleased with SpamTitan's stability so far. We've had just zero issues with it. The stability is probably about the same, but the previous solution didn't catch spam the way SpamTitan does.

What do I think about the scalability of the solution?

SpamTitan scales easily. 

How are customer service and support?

TitanHQ's support is excellent. I rate them eight out of 10. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were using Office 365's built-in filter, but I needed something more robust. I did some research online and tried a SpamTitan demo. It seemed to do an excellent job, so we went with it.

How was the initial setup?

Setting up SpamTitan is very straightforward, and it took a couple of days to deploy. You only need to make a couple of DNS changes, and it's ready to go. It doesn't require much maintenance after deployment. Occasionally, I go in and safelist an email or a domain when someone's expecting an email but not getting it. I check to see if the filter caught it. Once I mark it as safe, we don't have any more issues.

What about the implementation team?

We leaned on SpamTitan's tech support to help us get up and running.

What was our ROI?

We have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

I think the price is fair for the service we're getting.

Which other solutions did I evaluate?

We looked at other options, including McAfee. I can't remember the others, but I looked at about four or five options. Ultimately, it came down to price and performance.

What other advice do I have?

I rate TitanHQ SpamTitan eight out of 10. When you deploy SpamTitan you should consider the filter sensitivity and how strict you want it to be. That may need to be tweaked with each individual organization. SpamTitan gives you a baseline of sensitivity to start with, and that number may need to be adjusted for your organization.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Surya Prakash Nayak - PeerSpot reviewer
Director-IT at Cambridge Technology Enterprises (CTE)
Real User
Improves efficiency, saves time, and has flexible licensing options
Pros and Cons
  • "We are satisfied with the performance and spam filtering provided by TitanHQ SpamTitan. The reporting feature and customizations as per our requirements are also good."
  • "We are using the data center version with a dedicated server. It would be more user-friendly if SpamTitan were centralized. That is, TitanHQ should have a SaaS model for SpamTitan."

What is our primary use case?

We use TitanHQ to provide email security. It sits on Office 365 and protects all emails coming into our domain and going out of our domain.

How has it helped my organization?

We have been able to reduce the spam count and the number of phishing attacks, which were higher before we started using SpamTitan. Our reputation has also improved because our internal and external clients are happy with the level of protection provided by this solution.

What is most valuable?

We are satisfied with the performance and spam filtering provided by TitanHQ SpamTitan. The reporting feature and customizations as per our requirements are also good.

We use SpamTitan's geo-blocking feature to block spam emails entering our network and servers. We have created rules to block certain emails, and the geo-blocking feature has reduced our spam intake by 100%. 

I would give a ten out of ten for the geo-blocking feature for restricting emails from specific destinations based on IP or country.

Our employees don't have to sort through junk and spam emails now, which saves time. Also, they have the option to release and whitelist emails that have been placed in the quarantine folder. It's a user-level feature. It has substantially improved our efficiency by 70% to 80%.

What needs improvement?

We are using the data center version with a dedicated server. It would be more user-friendly if SpamTitan were centralized. That is, TitanHQ should have a SaaS model for SpamTitan.

For how long have I used the solution?

We've been using this solution for two years.

What do I think about the stability of the solution?

SpamTitan's stability is good; I'd rate it at eight out of ten. In comparison, I'd rate the stability of Trend Micro and Microsoft ATP at six or seven out of ten.

How are customer service and support?

TitanHQ's technical support staff respond quickly to our emails, and they've had the right level of expertise to handle our concerns or issues. I'd give them an eight out of ten.

Trend Micro's technical support is at the same level as that of SpamTitan, whereas Microsoft's technical support is at a lower level. We have experienced delays with Microsoft.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Trend Micro and Microsoft ATP. SpamTitan has the edge over Microsoft ATP because it is more user-friendly. Microsoft ATP was very complicated to configure, but SpamTitan can be customized for our own requirements.

What about the implementation team?

SpamTitan helped us to deploy the solution, and they maintain it as well.

What's my experience with pricing, setup cost, and licensing?

SpamTitan has competitive pricing and flexible licensing. They allow up to 10% more that you use and then add it to the next tier of licenses.

Which other solutions did I evaluate?

We evaluated Trend Micro and Symantec email security and chose SpamTitan because it is user-friendly and cheaper than the other two products.

What other advice do I have?

I would recommend SpamTitan and rate it at eight on a scale from one to ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1828251 - PeerSpot reviewer
Director, Information Technology at a government with 1,001-5,000 employees
Real User
Good pricing with excellent geo-blocking and low false-positives
Pros and Cons
  • "The initial setup was relatively easy."
  • "It's been the same interface for ten years and some things are hard to find, even after using it for years."

What is our primary use case?

We primarily use the solution for spam filtering for all of our internal clients.

How has it helped my organization?

We're talking ten years since we started using it. At the time, the products we were using took a lot of manual effort to make sure that we were blocking unwanted emails. When we moved to SpamTitan, it alleviated some of that daily work that we'd have to do to make sure we were getting clean email.

What is most valuable?

Their general spam filtering and the logging of the history are helpful.

They have a low false-negative detection. We have a lot of control over what is filtered and what isn't through creating our own rule sets.

We also use SpamTitan's geo-blocking feature. We started using that when it became available as we were doing that ourselves on-prem. We started using that when it became available last year. It allows you to block spam emails entering your network and servers, reducing your spam intake. Being able to block a whole country that our customers don't deal with is just an easy way to not even have to process those spam messages. 

I'm not sure if I can approximate by how much we've reduced our spam intake by using this feature, however. We tend to geo-block based on the country, not the IP. So far, it works. It's easy to set up and easy to make exceptions, based on either IP or domain, in case there is some email from a country that we're blocking that we have to allow through. It's very important due to the fact that we're a government agency. Blocking emails from certain countries, especially during times like this, where there are a lot of attacks coming in, helps keep us safe.

In general, the user interface is good. SpamTitan's overall intuitiveness is okay. 

The solution has saved us time. We went from doing work every day to maybe a couple of times a week to make sure the emails we are getting are clean.

What needs improvement?

The interface could be updated. I wish it was a little bit more modern. It's been the same interface for ten years and some aspects are hard to find, even after using it for years. If you don't go to a certain feature often, you have to dig around to find it sometimes. Therefore, the layout or structure of it could probably be better. 

In terms of intuitiveness, the main daily admin use is fine, however, some of the special configuration areas don't seem to be logically laid out compared to other products that we use.

The only other issue we've had is with searching the logs. It has a field for searching the "from user", yet does not have a "header from". Sometimes it's difficult to find an email when the "from" and "header from" are different, as we're only able to search the from field. This is difficult compared to other products that we use.

For how long have I used the solution?

I've used the solution for about ten years. 

What do I think about the stability of the solution?

The stability is good. I'd say it's around an eight out of ten. We've had a couple of issues with running out of memory or disk space. However, support has always been able to adjust things to get them back working.

What do I think about the scalability of the solution?

We haven't really expanded it. We have about 5,000 mailboxes that go through it. We've adopted it 100%. We do plan to increase usage.

How are customer service and support?

Their support has always been very good. They're always responsive. You get to the person that is going to be working on it immediately. You don't have these different support levels to get through to get your question answered or the problem fixed.

It's very good. It's one of our best supports on any of the products that we have.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was relatively easy. SpamTitan support helped us get it initially configured. It wasn't difficult on our side. Some of the rules we had to manually enter, and if we had a large batch of things that needed to be inputted, we could send it to their help desk, and they would make the changes for us. They were very helpful with getting it up and running.

For the deployment, I had it up and running on the same day and we were able to point our email to it.

What about the implementation team?

We did have some assistance from technical support.

What was our ROI?

We have seen an ROI. Mostly due to the fact that it freed up man-hours of dealing with spam on a daily basis.

What's my experience with pricing, setup cost, and licensing?

The pricing is definitely reasonable. Compared to Office 365 Defender, it's a lot cheaper.

Which other solutions did I evaluate?

We actually use multiple levels or multiple vendors of spam filtering. SpamTitan is our primary one. Then we have another one behind it. Then, some of our customers that have Office 365 have 365 checking things also.

SpamTitan is definitely easier to manage than the others. We haven't compared to any others that have been primary filtering, however, it's done a good job on filtering. Of course, no spam protection is 100%. That's why we run multiple solutions.

What other advice do I have?

In terms of advice to others, I would say if the customer wants to get very detailed in their spam filtering and if they need something to formulate the specific patterns, this is a good solution to look into.

I'd rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free TitanHQ SpamTitan Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free TitanHQ SpamTitan Report and get advice and tips from experienced pros sharing their opinions.