TitanHQ SpamTitan Reviews

SpamTitan is used for spam protection, nothing else. That's what it does, and it does it well. SpamTitan Plus is nice because we can offer it to our clients. We use SpamTitan internally, but also resell it. SpamTitan Plus has additional security features like filtering out spoofing links. 

We mostly use SpamTitan with Microsoft 365, and it covers about 500 users. Almost all our customers are Microsoft 365 or G suite. 

SpamTitan reduces the overall amount of spam we have to deal with, which saves all our users some time because they don't need to sit there and sift through all of that.

I can't say that SpamTitan has helped us obtain any new clients. It's more like the other way around. We help TitanHQ get new clients because we're paying them for their product. I would say it's had zero effect on our client base.

It provides a value add to our clients because it's another security service that we can offer them in our security suite, which includes antivirus, spam protection, password, and things of that nature. We also now offer ArcTitan, their email archiving solution. It's a full range of security products we offer, and SpamTitan is one of those products.

SpamTitan addresses spoofing, phishing, and any other email-based threat. It adds great value. I like the fact that SpamTitan Plus has the ability to filter every link. There's no way to stop that entirely because viruses and malware are constantly evolving, so it's not foolproof. It gets around 90 percent of the malicious traffic that comes through. 

I like the fact that SpamTitan filters out phishing and spoofing links. They call it AI-driven threat protection. Though I'm a highly educated, advanced computer user, I still like not having to pay attention to where the link is going. I can trust that SpamTitan will filter it out nine times out of 10. 

It's a huge value add for clients who aren't tech savvy because they often click on links in their emails they think are legit, installing some type of malware or virus on their PCs by doing so. Anti-phishing is a new feature, but the standard spam protection, filtering, and antivirus are good too. It has two antivirus filters: Clam and Bitdefender. I think it's great to keep the viruses out of email boxes.

We use geoblocking internally and for our clients. I believe SpamTitan does that by default, so I don't know if there's a specific setting for that, and I don't spend much time in the control panel. I know that you can manually block a domain. It's handy to block spam from a domain that you now isn't legitimate. That's a nice feature.

SpamTitan uses artificial intelligence to train itself and assigns each piece of mail a rating from zero to whatever. The higher the rating, the more likely it is to be spam. If the score is below 10, it's usually not spam. It does a pretty good job of determining whether it's going to be garbage.

The admin management portal needs a facelift. I've asked them for a way to authenticate admins of the organizations that want to admin the SpamTitan product itself. Adding additional management security would be a great feature. 

There are a few tiny improvements they could also make. For instance, the GUI itself is a little outdated, and it could be more user friendly. The same goes for ArcTitan. It's got a horrible GUI that's worse than SpamTitan. It also could use that authentication mechanism upgrade as well. I would also suggest combining the two products into one control panel. 

The spam filters could always improve. The standard spam protection is probably the least perfect feature. It does a great job with viruses and phishing. The spam filter isn't bad. It's just that spam filtering is its primary purpose, but it's the thing SpamTitan does the least well. That's not a complaint though. It's just a fact of life. You get billions and billions of emails. It's impossible to get a system that perfectly filters out all the trash. 

We've been using SpamTitan for about three years, if not more.  We just upgraded to SpamTitan Plus about a month ago.

SpamTitan is relatively stable. We've never had an outage. We've had configuration problems, but that's on our end.

It hasn't had any issues with scalability so far. It seems to handle the resources properly. However, I believe it comes down to the amount of AWS resources you throw at it. I don't think there are any issues with the application itself.

Sometimes, it's hard to get ahold of somebody in support, but they seem to know what they're doing when you get in touch with them. They definitely know their stuff, and the engineers are great to work with. It doesn't seem to be a problem if you schedule it. However, it would be hard to reach a support engineer if I jumped on the phone right now.

I'd give them an eight out of 10. I deduct two points because it's sometimes hard to contact the engineers. Otherwise, they have done a great job and they always answer our questions instantly. It's hard to compare their support to others because I've never used another spam solution, and I don't think it's fair to compare it to other tech companies

Positive

Before we adopted SpamTitan, we were using Office 365's built-in spam protection. Microsoft does a basic job of finding spam, but it's not a specialized solution like TitanHQ. 

I played a managerial role in the deployment, but I didn't handle the details. I believe it was pretty straightforward. The most difficult part was configuring the Office 365 portion inside the Exchange control panel. The rest was smooth sailing.

One engineer is enough, and it takes about 30 minutes per client when we deploy it for our customers. If the initial setup is done, we only need to add the domain, configure the domain spam setting, and set it up on the client's mail server somewhere, such as Office 365.

SpamTitan is more of an ancillary service that we bundle in our security package. It isn't something we're getting rich off of. We pretty much break even, with a slight uptick in revenue.

We get MSP pricing, which is better than retail. The spam solutions are generally priced the same across the board, but SpamTitan is a little less expensive than some of the premium spam services. 

At the same time, I'm not quite sure you get a whole lot more from a premium spam service versus SpamTitan. That's why we went with it. We didn't see the value in spending more money. Who's to say that the other competitors had better artificial intelligence for their spam protection? That's really the only difference between one anti-spam provider and another.

We analyzed four or five different vendors, and SpamTitan had the best features and capabilities. 

I'd give SpamTitan a solid eight out of 10. It's an excellent product at a reasonable price. If you need spam protection, I think it's a good value. It's pretty easy to use, but there are a few things I'd like to see, like a new GUI on the control panel and an updated authentication system. Aside from that, SpamTitan does its job well. 

There's always room for improvement. I only take two points off because no product is ever perfect. I can't even think of a product that would get a perfect 10 from me off the top of my head except for maybe an Eddie Van Halen 5150. That was perfect.

We were getting inundated with spam and having a hard time controlling it. Microsoft has tools, but it was getting overwhelming, so we installed SpamTitan. It seems to have taken care of the issue. Right now, I'm only using it for one Exchange server. 

SpamTitan has made it easier to manage spam. When other solutions I've used quarantined something, an admin had to manually find and release it. With SpamTitan, the end-user can monitor it themselves and release their own quarantined items. It's faster and less work. 

It's reduced the amount of time employees spend sorting through junk emails. I can't quantify it precisely, but it probably saves about half an hour a day per user. 

SpamTitan's individual spam reports for end-users is probably the best feature. It saves me time.

Some of the menus on the dashboard could be easier to navigate. It takes a little while to find things. 

I've been using SpamTitan for at least six months.

I haven't had any issues with SpamTitan so far. It seems to be working as advertised.

I only have about 30 users, but I don't imagine there would be a difference with 300 or more. 

I've only had to call TitanHQ for minor things, but they've been very responsive. Their support is much better than the customer service for other solutions I've used. I'd rate TitanHQ nine out of 10. 

Positive

I previously used N-Able's spam solution, but I switched because it didn't give the end-users control over their quarantine or spam. They couldn't review it or release it. Everything had to go through me, so if there was an issue, they'd have to contact me to resolve it. SpamTitan gives them a daily report.

Yeah. I have used a similar product. This one's far better. I mean, the last one I used the deployment was horrible, and it was just convoluted.

Deploying SpamTitan was straightforward. I don't need to do much. I only had to change the MX records, then make a couple changes in my send and receive connectors on my Exchange server. It took around 20 minutes to set everything up.

I had some support from TitanHQ.

My customers are happy, and I'm reselling it, so I make a little bit of money. It's low-effort because I seldom have to do anything with it. It's passive income for me. I charge my customer for the anti-spam services and pay SpamTitan, then charge my customer more than I'm paying.

I looked at other things, but I went ahead and signed up for SpamTitan as soon as I evaluated it.

I'd give it a 10 out of 10. I'd recommend it to anyone. There's no reason not to use it. It's easy and cheap.

It's a spam filter, so all of the emails come through SpamTitan before it comes to us.

I can log into it and direct all my MX records and it intercepts and reads all the emails. We can then determine if something's invalid. It holds it instead of sending it off. We get a quarantine report if they've had something intercepted.

It's used just for inbound and outbound email communications. It's used for email features.

It helps protect the individual users to avoid trouble and increase productivity. They don't get their mailboxes clogged up with a bunch of garbage.

Its spam protection is excellent.

The user interface experience of SpamTitan is great. It's pretty intuitive. They do an update once and I don't have to call and ask again as it makes sense where you click and it hasn't changed. That's one thing that's nice. Every update is all the same in terms of the UI. They don't move things around. 

In terms of overall intuitiveness, I'm highly impressed. Some of what I use daily, if I log in and try to look up a report, add an email, block somebody or search histories, how to get there, find it, and set the filters seems very intuitive. I don't get into it very often - maybe once or twice a month if something comes up. However, I'm always able to easily now give my way around without having to go look up old notes or call support again and ask another question.

SpamTitan has helped improve the false positive rate although I'm not sure by how much. It does a great job of validating and inspecting emails and making a decision on scoring mechanisms. There are also other options where I could go in and add other levels of features that I want to score against. I don't find very many emails being captured that shouldn't be. 

I've worked with different spam filters and I actually like SpamTitan the best. It's great and it's also a lower-cost option. It seems to work better than any other option I've ever used. Participating with end-users and the quarantine email seems a lot more simple for them to understand and to just click and release, allowing options. It's very easy for me to go into, make changes, and navigate. 

SpamTitan has helped save employees time by not having to sort through junk and spam emails. I don't get many calls where people are trying to find an email and are having a hard time. Once a month somebody says, "Hey, I can't find this email." Or they ask a question. However, in general, it saves a lot of my time.

Getting users to clean up their mailbox really has nothing to do with a spam filter. That's another story. However, this definitely helps reduce the number of garbage emails they receive. The other solutions have got more passing through than this one would, or probably a lot more false positives where the legitimate email they're looking for was being intercepted. This product definitely is more productive.

In terms of time savings, it's been easier for me as the person responsible. I don't have to deal with phone calls when there's a problem. I had more issues to deal with using the prior solution than I do with this one.

I'm not 100% sure how well they scan certain attachments. I know spam filtering is a huge game in a constant battle, however, sometimes you'll get some just obviously bogus emails coming through with an attached file that they're just praying for you to open. I don't know if there's something they can do to help catch some of those. Other than that, just keeping up with day-to-day changes, it's a constant battle with spam, so there's never a perfect solution. That's never perfect 100% of the time.

I've been using the solution for over two years. It's been almost three.

I'm pretty impressed with the stability so far. This will be the end of three years coming up and I know they're in a different country, however, they're still there and still working. We haven't had any issues.

It's already over licensed beyond what I even use, just based on the way it was sold. I don't perceive myself as outgrowing it. If I needed to, I could just increase the license by paying more money.

It's scalable. I have to use the full capacity of what our email transactions are and since it goes through them first before it hits us, we don't have to waste the bandwidth on all those bad emails.

I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with solutions really quickly as well. They don't feel like they try to blow you off with excuses. They seem pretty knowledgeable about the product.

With my key provider in the past, going through their channels was slow. With these guys, I can call up and within two minutes, somebody's on the phone and they're in the system and we find the answer. We're usually done in 20 minutes or less.

While, for me, support is not of high importance as the solution just does what it does and moves along. That said, it sure is nice when I do need to reach out that I have that quick response. If their support wasn't as good, would I still use the product? Yes.

Positive

I've used spam filtering before. I found these people and did some examples and sessions with them and just decided I like their product and I just quoted it and said, got an authorization.

I didn't really care that the other product had an integration with an MSP client and we were separating from them. It made it difficult to sometimes access the email. We had to contact them for support. The transition to this was a matter of just getting it plugged in, typing in some of my domain, my information, updating my records and I just started shooting at it. 

It was incredibly easy to set up, configure and then start using SpamTitan. I pretty much can't live without spam filtering nowadays. 

The deployment took maybe three hours.

I first set it up with all the information and verified that it was good to go. Once I was done, I swapped my records in the public world and I stopped using an old service and I started flowing right through them. If I had any issues or concerns, I could change those records back. I had the new service and the old service running together for a little while until I finally decided it was time to get rid of the old stuff.

I worked with their support in the transition. It really went flawlessly, as far as the end-users, they had no clue, there was no downtime. Mostly I handled the implementation myself and if there were any questions I had, I worked with their technical support.

I'm not sure if looking at the solution from an ROI perspective is applicable for this product.

There haven't been any other costs in addition to the standard licensing fee. They did recently reach out as they're offering another service that's an add-on license that'll do some URL scanning. We talked about it. We just haven't pulled the trigger yet. Other than that, there's never been any additional costs and even their yearly renewals haven't changed by increasing at all.

I don't really have any specifics like you should do this or do that. I just purchased a yearly license at a time. It's not a monthly thing. I just pay upfront for the whole year.

I did look at a few solutions that I had touched myself in different places. I did some Google searches, however, their cost of licensing compared to everyone else is an amazingly different charge. I thought I'd give them a shot. This will be my third year of renewals at the end of this year and I have no intentions of not renewing with them.

I'd advise those considering the solution to go for it. I felt a little iffy at first that they're not based in my area. I took a chance on them and I'm extremely happy.

I'd rate the solution a nine out of ten. If they were actually able to catch the people sending the spam, I'd give them a perfect ten.

We use it to eliminate spam and viruses coming in. We wanted a solution that would filter out spam and work with O365. That was also easy to deploy and cost-effective.

We have it deployed for all our users as our spam filter for all our emails.

It cuts down a lot of our spam since about half our emails are spam.

I like the daily reports that go to our users. They are very user-friendly, easy to use, and basically transparent.

The user interface experience is very good. It sends a report to everybody's email. They can look at all the spam and use a simple button to click and delete. The quarantine reports are really simple to use.

SpamTitan's overall intuitiveness is very good. I like it a lot. 

I really like the impersonation feature of SpamTitan. We used to get emails pretending to be other users. This solution is smart enough to filter out using name filtering. If I want, I could block based on our CEO and president's name. Then, if an email came from them, the solution makes sure it is internal and not somebody who is external trying to spoof their name.

I would like the ability to have users be able to send the reports more than once a day or specify when they get their spam report, since I don't think we can schedule that.

I have been using it for a little over a year. I just renewed it.

The stability has been rock-solid. Compared to my previous solution, stability is the same. I have never had a problem with stability. It has never been down.

It worked really well to implement it into our O365. It implements really well and is super easy to use.

We have implemented it company-wide. We are not a huge company, but it was easy enough to have it filtering for every user.

The support has been excellent. Compared to some of the other products that I have used, it has been far superior. Their response time has been phenomenal. It is super fast. I have used Barracuda in the past and the interface to SpamTitan is so much easier than that. It far exceeds everything. In my opinion, the support is probably one of the best and I would rate it as 10 out of 10.

Positive

I was previously using Barracuda. It was a hosted platform and costly. It was hard to use comparatively. So, I was looking for a more cost effective solution and came across SpamTitan when searching Google. When I got a hold of them, we set up the demo. They were super-friendly and it was super easy to set up the demo. They took me through how it all worked and gave me a 30-day trial. Within the first two weeks of the trial, I said, "Let's buy it," because it was that great and worked that well for us.

I really like the ease of setup. This was very important to our organization when deciding to go with SpamTitan because I wanted something that would be easy for us to implement and our users could easily adapt to it.

It took probably 10 minutes to deploy. The ease of deployment was very impressive. 

The people from TitanHQ who helped us implement it were super-friendly. It was super easy to do.

We have absolutely seen ROI in the sense of getting back time. SpamTitan has absolutely helped save employees’ time by not having to sort through junk and spam emails.

Their pricing is really good for what it does.

SpamTitan offered a demo of it. I liked the key features: 

• The impersonation feature. 
• The ease of adding to blacklists. 
• Whitelisting emails from vendors. 
• The interface was so much better all around for users to access. 
• It is very intuitive. 
• The speed to implement was awesome. 

Overall, it was cost, speed to implement, the impersonation to blocking, and then the ability to maintain the blacklist and whitelists. That has been so much easier than anything else.

I would advise other people to buy the solution. Don't mess around - buy the tool and you will be happy. I am.

It was simple to implement. It has been very cost effective. It seems to be working very well for us.

We do stuff all over the world, so we don't use the geo-blocking feature.

So far, I would rate it as 10 out of 10. It really has been phenomenal for what I am using it for. I love it, which is why I have no problem giving a review. I just recently bought another one of their products, SafeTitan, because of the love of this solution. That is how happy I have been with TitanHQ.

SpamTitan filters all incoming mail. We don't allow anything to come into our mail server without passing through SpamTitan. It filters out malware, spam, and any other email-based threat. It's a SaaS solution that's entirely on the cloud. Everything is redirected from our server to the SpamTitan servers.

They do the necessary filtering and pass all the safe emails through to our server. Our servers are configured to only accept IP connections from three or four IP addresses that are specific to SpamTitan, so nobody else can get into the mail server.

Our system consists of two physical servers and several virtual servers. One box is in the office, and there's a backup server at my home. The mail server just happens to be my home. We have about seven or eight end users, but each user can have multiple accounts.  

For example, we have an account for receiving special categories of mail that are placed in a designated folder. In other words, we create accounts that are associated with individual people. We have an online credit card processing company, so when they send emails, it goes to an email address called info@wegmanlevin.com. When it arrives here, it gets split off into a separate folder.

SpamTitan reduced the spam and malware that gets to our Outlook clients. The prior solution we used didn't do that great a job with malware. I don't know if the time spent sorting through spam has changed compared to the previous solution. 

However, sometimes malware would get wrongly classified as spam. Some emails that used to get through were flagged as spam, but it actually turned out to be malware. That should never have gotten through at all. It should have been blocked or stripped. In some cases, malware infected people's systems with the previous solution. 

I like the ability to go online and view mail that's been quarantined. SpamTitan lets you look at the mail and decide whether you want to release it or not.

SpamTitan doesn't quarantine when it blocks things based on the remote block list or greylisting. It just deletes the email. When I try to look at these blocked items, it tells me they're gone. RBL or greylisted items aren't saved, so you can check them. There may be a setting somewhere that I haven't seen. 

We get some false positives sometimes. Once we spot it, we can add the sender to the safe list. Then it's no longer a problem. It seems kind of random at times. For example, I got an email last night from the fraud department at Chase Bank informing me that my card had been compromised. It was flagged as spam, so I logged in and released it. It's a balancing act between a spam solution that's overly aggressive or too loose about letting spam in. I think SpamTitan falls on the aggressive side, but it's usually not enough to cause any problems.

I would also like more control over reporting. The reporting is limited to once daily. With the old product, we could get reports multiple times during the day with all the emails quarantined since the last report went out. We had one report at 8:00 a.m. to tell us about all the overnight traffic. We'd also get notifications at noon, and 5:00 p.m., just before people went home.

Over the course of the day, only a few hours would pass before we reviewed a quarantined email. SpamTitan sends its report in the middle of the night, so something can be trapped there for 24 hours. There's a workaround. If somebody tells you an email they were expecting hasn't come through, an admin can go into the portal and release it. That's a hassle. 

Also, there's an attack where a hacker generates emails with the correct domain name but hundreds of different user names. SpamTitan bills by the number of users, and they don't allow you to distinguish between real users and bots. I think I have a limit of around 30 or 35 users, so if somebody hit me with hundreds of phony names, I would get reports generated for each one of those fake accounts and be billed for it. It hasn't happened, but it could. I'm not crazy about that aspect of it. I think it would make a lot more sense if I could give TitanHQ a list of all valid email addresses and tell them to bounce any other email addresses.

We have been using SpamTitan for about a year and a half. 

We haven't had any issues with stability

We're a small law firm, so I haven't had a reason to scale up SpamTitan, but I assume I could if necessary. It's not likely to happen in my business. If we doubled in size, that would mean going from seven to 14 people. I'm sure that wouldn't present an issue for the software. However, if we had hundreds of employees, I would prefer an on-premise hardware solution.

I've never had a problem that required support, but I contacted TitanHQ support initially with questions about how to tweak some settings. I rate TitanHQ support nine out of ten. 

Positive

We used SurfControl, but the version was no longer supported on our server. We originally ran this on the Windows 2003 server, but the product wouldn't install when we upgraded. When we approached the vendor about newer products, we found that all their latest solutions were online and a lot more expensive than SpamTitan, so I started to shop around.

I set SpamTitan up by myself. It was straightforward once I conceptualized exactly what we were doing and the way we were deploying this in the middle of our mail delivery cycle. We have updated the configuration by adding more domains since the original implementation and it was easy.

If it blocks one piece of malware from getting into my system, it has probably paid for itself several times over.

The cost of SpamTitan is reasonable for what we get out of the solution. 

I don't recall the names of all the solutions we evaluated,  but looked at Barracuda and a couple of others. We felt that SpamTitan was the best fit, given the size of our operation, monthly costs, etc.

I rate SpamTitan eight out of ten. It's a great option if you're a smaller organization that wants to keep spam and malware off your system. A larger organization may wish to consider the on-premise solution TitanHQ offers because of the licensing issues and limitations on reporting. I recommend that if it's cost-effective for your organization.

We use it for filtering spam.

We saw the benefits the same day that we deployed it. Normally, our client would get between 300 and 600 spam emails each day, and we reduced that to 15 on the first day. That was a real win and they were very glad we implemented it.

Employees used to take about two hours a day to sift through all the spam emails that were coming in, to see if they were valid or not. Now, it is just an afterthought. They spend two to three minutes because so few spam emails come through. They just need to take a quick glance and say, "Well, okay, I need to have that one and the rest are spam emails."

What I like the most is the filtering and the granularity with which you can really zoom in on the spam that's coming in and configure it exactly so that what you don't want is blocked.

What I also love about SpamTitan is that you can deploy it on your own hardware, so if there are any performance issues you can just upgrade the hardware and you'll be fine.

I'd like to see something like "My First SpamTitan," by which I mean, "Guide me through the things I need to set, and tell me about the things that you're setting already." That way I would get a good feeling for setting up the product, rather than having to figure it out by myself, which is what I did. It wasn't a big issue because I've configured spam filters before, but I think someone else might be overwhelmed with all the options you can set.

They can either keep it as it is, which is rather technical in looks and in management, or they can have more of a "My First SpamTitan" interface, which would guide you through things and give you a good configuration at the start. Later, you could perfect it by tuning it yourself. Something like that would be nice.

I have been using TitanHQ SpamTitan since 2016 or 2017.

It's very stable. We have never had it go down unless it was our own fault. Overall, the stability is very good when compared with other solutions.

From what we have seen, it is a scalable solution. We started with about 20 licenses and ended up overusing them by 70 licenses when we got up to 90 email addresses. We later had to reduce that because it was over our licensing limit, but there was no problem in scaling at all.

Our client is a company with just one location and a fiber internet line. They have about 70 people using the internet.

The technical support is very good. One time, because of something we did, and not because the product failed, they were quick in resolving it. We made a support call and they said, "Okay, can we look at the machine?" We had to enable remote support and they could directly log in. After they logged in, they were able to quickly resolve it. It took about two hours after we placed the call, at the most, for them to get back to us and resolve the issue.

Compared to other solutions I've used, TitanHQ's support is very speedy. 

They are perfect.

Positive

We previously used Cisco IronPort. We switched because Cisco IronPort wasn't supported anymore and we would have had to buy a very expensive next-gen tool from Cisco. We didn't like that, so we looked for another solution.

We had a lot of spam coming in at a time when we were using a local Exchange Server and there was not really much we could do in a granular way. We were looking for a new solution that would filter the email more perfectly. We found that in SpamTitan.

I did the deployment. For an engineer, it's a fairly straightforward process. Once you install it, you get the proper tips for configuring it. It took me about half an to get us up and running and configuring took a bit longer. That was the fine-tuning. But setting it up, getting it to work, and placing it in between the internet and our email took just half an hour. It was very easy. You do need knowledge of networking and email routing, but that's it.

I was the only one involved in the deployment, and it requires just one person for maintenance. We keep to a monthly cycle of looking at the updates and we update if there are any, but it takes almost no effort to maintain it.

It has saved us a lot of management work. It's almost a fire-and-forget solution. There is some spam coming through, but that's just because the spam creators are also getting smarter. We have to tweak it a little or maybe update the system and, after that, it comes up roses.

Our most important return on investment is time because the solution has saved us a lot of time by not having to worry about emails coming in. The things that are coming in now, most of the time, are just right. Sifting through emails went from two hours to a few minutes.

The pricing is just right. There are no additional costs to the standard fee, as far as I know.

We looked at some open-source solutions but didn't find anything to our liking. When we came up with SpamTitan it was a bullseye. It was exactly what we needed. It's a complete package. 

With the open-source packages, you still have to do a lot yourself, whereas SpamTitan has a development organization behind it. Anything that needs to be in there is there. The setup is simple and I was configuring away after about half an hour. That was a big difference compared to the open-source solutions at the time.

We based our choice on the things TitanHQ said it could do. We installed it and it did everything they said it would do. It has saved a lot of effort and a lot of time.

Just do it. Make it a real-world example because once you have it set up and running, it runs just fine. It's a very good solution.

It's an eight out of 10 because the interface could be improved.

We use it to scan for malicious software and other threats.

The solution is in the cloud. Our emails are directed to servers that clean them by scanning for spam, viruses, et cetera. The emails are then forwarded to our email server, which we have on-premises.

What I like about SpamTitan is that it takes the stress away from us as users. We do not worry about our email. We have not had any major email threats since we have been using SpamTitan.

The solution has also helped improve our spam catch rate. Prior to SpamTitan, we were using an alternate solution that was on-premises, but we still had about 60 percent of positive, threatening emails coming through. Since we moved to SpamTitan, that figure is down to about 10 percent. That is a drastic improvement.

Another benefit is that it saves our employees time by not having to sort through junk and spam emails, because any email that is suspicious is not allowed into our environment. It's kept there on their servers. We then receive an email saying, "These are the threats that we have noticed for the day. You can go in and check through those threats and see what you think is suspicious. Once you do that, you can release that email. To me, that is a plus.

The challenge with emails is that they are one of the vulnerable aspects of any network, given that a user—one of the biggest threats to network security—can compromise all of your security because they click a link in an email. Even though our organization is small, and the number of accounts that we protect with SpamTitan is small, the value that it offers is very great.

I like the fact that we can review any email that the solution deems to be a threat, before it gets into our environment. It could be a valid email, but if at any point that email appears to be a threat, it is held and we can check it out, see if it's a legitimate email, and then release it.

Also, the user interface, in terms of usability, is rather straightforward. It's very user-friendly and easy to navigate. Any basic user who has never traversed the SpamTitan interface can understand it. We have never had any complaints from new users about difficulties in working with emails that are held.

Another feature of SpamTitan that I like is the reporting. We are able to identify the users or accounts that have been attacked most. We can see information that shows us the sites that the user goes to, and that helps in launching an investigation of that user and how they use our resources. That's a very good capability for us. If somebody has been using a machine as a bot to launch or carry malicious activities, we have been able to detect that. We have been able to prevent a couple of cases of ransomware attacks thanks to SpamTitan.

What would be helpful to me is an alert if there were an increase in the number of threats that have been picked up. In that case, an alert could be sent to the admin in our company, to inform us. It could say something like, "Generally, about 20 percent of your incoming emails have been threats. Now it has jumped up to 30 or 40 percent." Something like that would be beneficial. That way, we could check to see if it's a result of something inside our company. We could be a bit more preventative, more proactive. That would help me greatly as a network administrator.

I've been using TitanHQ SpamTitan for approximately five years.

It's difficult to give any solution a 100 percent positive rating, but thus far we have had no setbacks at all with SpamTitan. Everything that they offered has been done. They continue to do so, and have done so from the time we initiated the deployment until today.

The solution grows with our needs. We have not had any drawbacks as our requirements have grown. SpamTitan is a solution that you set up and forget, because it works that well. Even when your needs grow, it grows with you without you knowing that anything is being added to the solution. We have never had an issue with SpamTitan when it comes to scalability.

Our environment is not that big. We have about 400 to 500 email accounts, and a similar number of employees.

This year though, we plan to sit down and look at other solutions they have that may be beneficial to us.

Because it works that well, we rarely have to speak to anyone for technical assistance. The technical support for the initial setup was excellent. The customer service was excellent. During the setup, the support person was very accommodating and flexible. 

The few times that we have spoken to anyone, they were also very accommodating.

Another thing I like about SpamTitan is that they keep you abreast of the new technologies they offer, if there are any changes to your current solution, or if they're doing anything that would improve the solution. That's the most that you can ask for.

If I look at the solution that we had prior, there's no comparison between it and TitanHQ when it comes to support. With the previous solution, it would take days, sometimes, to get a response from the technical support. And with respect to other online solutions we have, there is still no comparison. TitanHQ support  is very receptive, very responsive, and very knowledgeable.

Positive

We were using Websense Content Gateway, and one of the major reasons we switched was the support. The cost was also a factor. SpamTitan gives you a lot for what you pay. You get more value on the dollar.

I did the setup and it was seamless. The only thing I had to do was diversion of the MX information for our email exchange. Everything was done within less than 15 minutes. And the propagation of the information to the DNS service took about a couple of hours.

We have seen a lot of ROI. The fact that we are working today in an environment that is full of threats, and we are still operating without any major issues, is a testament to the return on our investment. We had a lot of hits before SpamTitan, and that was one of the things that led us to seek an alternate solution to spam, malicious software, and other threats. We looked for something that was more practical and more effective, and that led us to SpamTitan.

The price is good by today's standards. You actually get what you pay for. 

The licensing agreement is rather seamless. You pay for a period and once that is up, you just renew. They give you some leeway in the payments. It's not like it's going to expire today and they're going to bombard you today saying, "Look, your contract has expired. We're going to cancel." That's a good thing as well.

We went back to Websense to evaluate them and we looked at a solution from Barracuda. For what we wanted, and the seamless nature of the operation, from our initial investigations, SpamTitan seemed to be the best. They seemed to be the best in terms of usability, scalability, and operational ability.

I would recommend SpamTitan, but it should not be the only solution you look at. You should do your own investigation. But if you do not want to do that investigation and just want a recommendation for a product, I would highly recommend SpamTitan.

SpamTitan is the email filter we use to drastically reduce the amount of spam we get in our inboxes. We're deployed at two physical locations with several departments. Altogether, it's about 360 email accounts.

SpamTitan has freed up our employees to be more productive. They don't need to waste time sifting through a bunch of garbage emails. I'd say it's at least a 50 percent improvement. It has had a huge impact on our spam. You can go in every day and look at the amount of emails that are blocked. It's doing an outstanding job.

The safelist and blocklist are the best parts. If I've got a new contact coming in, I can safelist that domain or email address. Alternatively, I can block the domain or the email address if I'm getting harassed by someone. I like the ability to get down to that granular level if I need to block or allow an entire domain.

Emails from companies we work with often get flagged, and I have to go in and release them. For example, I made a hotel reservation today from Marriott that got blocked. I'm sure hotels spam people, but I wish there was a way to know that the email was to confirm my reservation and for it to allow that through.

We've been using SpamTitan for around two years.

We're pleased with SpamTitan's stability so far. We've had just zero issues with it. The stability is probably about the same, but the previous solution didn't catch spam the way SpamTitan does.

SpamTitan scales easily. 

TitanHQ's support is excellent. I rate them eight out of 10. 

Positive

We were using Office 365's built-in filter, but I needed something more robust. I did some research online and tried a SpamTitan demo. It seemed to do an excellent job, so we went with it.

Setting up SpamTitan is very straightforward, and it took a couple of days to deploy. You only need to make a couple of DNS changes, and it's ready to go. It doesn't require much maintenance after deployment. Occasionally, I go in and safelist an email or a domain when someone's expecting an email but not getting it. I check to see if the filter caught it. Once I mark it as safe, we don't have any more issues.

We leaned on SpamTitan's tech support to help us get up and running.

We have seen a return on investment.

I think the price is fair for the service we're getting.

We looked at other options, including McAfee. I can't remember the others, but I looked at about four or five options. Ultimately, it came down to price and performance.

I rate TitanHQ SpamTitan eight out of 10. When you deploy SpamTitan you should consider the filter sensitivity and how strict you want it to be. That may need to be tweaked with each individual organization. SpamTitan gives you a baseline of sensitivity to start with, and that number may need to be adjusted for your organization.