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Jeff Edwards - PeerSpot reviewer
President at Energy Control Systems
Real User
Lowers the amount of junk email you have to go through and delete, but can be a bit random in terms of quarantining emails
Pros and Cons
  • "It lowers the amount of junk email you have to go through and delete."
  • "There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times."

What is our primary use case?

We are using it to filter our email. We have its latest version.

How has it helped my organization?

Previously, we were getting too much junk mail in the inbox. It gives us more time to focus on work rather than deleting emails.

What is most valuable?

It lowers the amount of junk email you have to go through and delete.

What needs improvement?

There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times.

Buyer's Guide
TitanHQ SpamTitan
October 2024
Learn what your peers think about TitanHQ SpamTitan. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for about five years.

What do I think about the stability of the solution?

We haven't had any issues.

What do I think about the scalability of the solution?

There doesn't seem to be any scalability issue. We send all the emails through their servers, and each individual can tweak it as desired.

It is being used on desktop PCs. It is being used by a number of users in-house, on the road, or in other cities.

How are customer service and support?

Their support is average. I would rate them a six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used a hardware-based solution in-house. I can't recall its name, but it was a piece of hardware in-house.

How was the initial setup?

It was a little bit complex. There wasn't enough information or handholding to get started with it. Some of the rules just didn't make sense.

Its basic configuration wasn't hard, but there was not enough explanation on the difference between the levels, what you're filtering out, and how close attention you need to pay to your report every day.

What about the implementation team?

We implemented it on our own. It doesn't require any maintenance from our side.

Which other solutions did I evaluate?

We did evaluate other options. I liked that it is cloud-based, and it continuously updates without me having to deal with it.

What other advice do I have?

I would advise asking more questions prior to setting up the quarantine levels.

I would rate it a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
IT Support Consultant at a non-profit with 1-10 employees
Consultant
We have fewer spam-related issues now and it's catching the things we want it to catch
Pros and Cons
  • "We really like the fact that we get a quarantine report because we can identify for ourselves which emails we want to keep and which we want to get rid of. It also gives us the option of directly allowing emails, which we really like. That way, the next time we get such emails, they're not blocked."
  • "There was a situation in which I needed to change the cloud server. From SpamTitan, I had to specify which server we were on for the integration into Office 365 and I actually only found that out because there was a problem. It would have been better if they had advised us of that first."

What is our primary use case?

Five or six of us who use Office 365 depend on it as our spam filter.  All Remote workers.

How has it helped my organization?

I'm pretty sure that SpamTitan has improved our spam catch rate, but we weren't previously monitoring that. Our IT company did so. But I certainly get fewer people coming to me now and saying, "There's a problem here. What's going on spam-wise?" than I used to have with the IT company that was responsible for our email. With our previous solution, not enough spam was being caught.

We know that SpamTitan is doing a reasonable job. We see the things it's catching and the things it's catching are the things you'd want it to, in general. Overall, it is doing exactly what it says on the box, which is exactly what we wanted it to do in terms of separating out stuff. We don't get many false positives at all.

What is most valuable?

We really like the fact that we get a quarantine report because we can identify for ourselves which emails we want to keep and which we want to get rid of. It also gives us the option of directly allowing emails, which we really like. That way, the next time we get such emails, they're not blocked.

The user interface experience with SpamTitan is great. On a scale of one to 10, I'd give it an eight or nine because it is very straightforward. Overall, the solution is intuitive, particularly for my end users. I'm the one who implemented it, but my end-users find the reports very easy to use when they want to delete or block somebody. We're impressed.

What needs improvement?

There was a situation in which I needed to change the cloud server. From SpamTitan, I had to specify which server we were on for the integration into Office 365 and I actually only found that out because there was a problem. It would have been better if they had advised us of that first.

For how long have I used the solution?

I've been using TitanHQ SpamTitan for about two years.

What do I think about the stability of the solution?

Overall it is very stable. There haven't been any problems with downtime at all.

There have been one or two occasions where I have wondered about that, situations where I've had to try to ascertain whether it's Office 365 or SpamTitan that was the issue, when an email seemed to have gotten lost somewhere along the way. And mostly, it's been Office 365 where the issues were found, not with SpamTitan.

What do I think about the scalability of the solution?

Totally scalable - although we're unlikely to need it to be.

How are customer service and support?

The tech support has been very good. We've not needed to use it very much, but when we have they have come back to us pretty quickly. In general, they have found the issue. Tech support have been very easy to deal with.

Compared to similar solutions I would definitely put SpamTitan's tech support up there. There have been a couple of instances where we've really had to drill down into what the problem was, and they've done what they could to find it. Because we're dealing with Office 365 and SpamTitan, there are times when it's not clear where the conflict is. TitanHQ have been very good at doing their best to help us with that.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

The Email Laundry is what we were using previously, through an external IT  company. What made us switch was the fact that we decided to take IT in-house. The Email Laundry were not willing to deal with us if we weren't a partner.

How was the initial setup?

It was very easy to set up. I did that in conjunction with their customer support initially. If we had had a lot of choices, the ease of the setup would have been a factor in our decision to go with SpamTitan. While I advise on IT, I'm a non-technical IT advisor, so that matters a lot. It matters that what we're looking at is easy to understand.

The deployment took a matter of hours. 

What about the implementation team?

in house.

What was our ROI?

The cost is reasonable for what we're using. The product is worth it and is certainly solving a problem that we would have if we didn't have it. 

There is something that TitanHQ have come out with recently, which is an upgrade to the next level up. It's some type of real-time blocking. That is out of our reach financially. But what we're using currently is at about the level that we can afford as a not-for-profit organization.

Which other solutions did I evaluate?

I had to do quite a bit of research into the options available to get the level of spam filtering we needed, given that we're a very small company. The fact that TitanHQ gave us a trial is what enabled us to move forward with it.

As a result of my research, there weren't any other companies on my list. We had to eliminate most of them for the same reason as The Email Laundry, that they weren't willing to deal with a small company.

And SpamTitan is much better because it's more user-friendly. With The Email Laundry, we didn't necessarily get the quarantine reports in quite the way that we do with SpamTitan. And when they did come through, we spent a lot of time trying to work out where the problem was. With SpamTitan, we're going straight to them to get the answer and they're pretty quick at answering.

What other advice do I have?

We don't currently use the geo-blocking feature, but we might. We've got a bigger-picture issue going on due to the fact that we've become a completely remote office, so that might well come into play.

We still do have to look at spam emails because there's an awful lot of junk that comes to SpamTitan, and we have to decide whether or not we want it. But because it's all in the solution's quarantine report, rather than in our inboxes, the spam is in its own space where it can be looked at.

I would definitely recommend it, particularly in our scenario where we're not a large corporation with a whole IT department. It's a good product and I think it's definitely solving an issue that we would have if we didn't have this solution.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
TitanHQ SpamTitan
October 2024
Learn what your peers think about TitanHQ SpamTitan. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Charles Laverdière - PeerSpot reviewer
Technical Specialist at CDB Communications inc.
Real User
Good reporting, geo-blocking feature eliminates many threats, helpful support
Pros and Cons
  • "SpamTitan has absolutely helped to improve our spam catch rate, as well as our false positive rate."
  • "The interface is a little outdated. The menus are simplistic and visually, it's pretty old."

What is our primary use case?

We are an MSP and we install SpamTitan on our customers' domains.

How has it helped my organization?

As we are partners with TitanHQ, there are benefits that we can pass on to our customers. One of the biggest benefits is added security. Email is the primary mode of infection for viruses, and SpamTitan helps to protect us in that regard.

With respect to profitability, TitanHQ absolutely helps us. Their staff is always very kind and helpful during our interactions. We have not had any problems with their service and we continue to offer it to our customers.

Our clients have a real benefit with SpamTitan that comes from an added layer of security. The clients may not see it themselves but every day, I see how many threats have been blocked. Those threats may not have been blocked with a native solution, such as Office 365 or Google Anti Spam.

SpamTitan has absolutely helped to improve our spam catch rate, as well as our false positive rate. I do not have exact numbers available but for our customers that originally reported a high number of spam emails, they have received much less since we put the SpamTitan filter in place. They have less exposure to threats.

The employees have a quarantine report delivered to their inbox, and it shows a productivity gain for them because they spend less time filtering messages.

What is most valuable?

We make use of the geo-blocking feature for our clients. For example, we are currently blocking emails from Russia. I have not specifically analyzed the results since putting this in place; however, I was seeing an increase in threats from Russia and this was what we did to address the situation.

The geo-blocking feature is very important to us because it's an easy way to block possible threats. There are some countries, such as smaller ones in other parts of the world, that our customers have no reason to communicate with. Considering the fact that many threats come from such countries, the ability to block them based on geography is a wonderful feature. It's also easy to put in place.

We are able to put in geo-blocking exceptions based on a trusted sender's IP, domain, or email address, although we have no need for that at the moment. 

The quarantine report is easy to navigate.

What needs improvement?

The interface is a little outdated. The menus are simplistic and visually, it's pretty old. The comments that I received from people were that they did not find the interface very intuitive. They had to do a lot of searching for things. This is something that could be improved.

For how long have I used the solution?

I have been working with TitanHQ SpamTitan for approximately one year.

What do I think about the stability of the solution?

The product is stable although we did have a few issues with the quarantine report, where it was not being generated properly. Each time, I contacted the support team and they put something in place to avoid such problems in the future. Now, it has been several months and I haven't had any trouble.

What do I think about the scalability of the solution?

This product scales pretty well and the integration with other products is good. For example, it integrates with each user's mailbox. It links to them and can send information directly to each inbox. 

We have between 20 and 25 customers now on the service, and more than 100 on it in production.

How are customer service and support?

TitanHQ helps us with any technical difficulty that we are having.

I would rate the support a ten out of ten. They helped us many times and were always very professional. They provided much more information about the problem and solution that I had asked for, exceeding my expectations.

When compared to other vendors, my experience with TitanHQ support has been much better, and not even on the same level.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to use a local solution, called Zerospam. However, they were bought by a competitor and after that, the service was really poor. Consequently, we had to choose another product to continue offering the service to our customers.

We did a lot of research and chose TitanHQ primarily based on the comments of other IT professionals.

With respect to our customers, most or all of them were using the default Office 365 spam filter. We promoted SpamTitan and installed it, and there was no case where our customers initiated the switch from one product to another. We did not offer them alternative filter options.

How was the initial setup?

The initial setup is pretty easy, and I didn't have any big issues during the process. The support was helpful when I had questions about the configuration.

What's my experience with pricing, setup cost, and licensing?

The pricing for this solution is fair, and comparable with other products.

Which other solutions did I evaluate?

I have used the spam filter with Office 365 and find that the quarantine report is clunky, and not as easy to navigate as compared to SpamTitan.

What other advice do I have?

I would rate this solution a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
Cloud & Infrastructure konsulent at a tech services company with 11-50 employees
Reseller
Provides granularity of the user setup and works very well. Very effective in filtering spam. The GUI is outdated.
Pros and Cons
  • "The granularity of the setup is most valuable. It has all the features we need from global settings to per-user settings. We are pretty happy with it."
  • "Its GUI can definitely be improved. As the administrator of the product, the GUI isn't very logically built. If you need something, you don't have one menu where you can say, "Well, this relates to our customers," and manage everything for your customers in that interface. The naming and placement of some of the menus need improvement. For example, if I'm looking for a log to take a look at what has passed through the filter of a specific customer, I get these ZIP-packed files that I can't use for anything. I have to look under history instead. The naming of some of the features is off by a lot."

What is our primary use case?

We basically use it for spam filtering for our customers. We are selling the product to our customers as a service. 

Link Lock has also been implemented on all our customers.

How has it helped my organization?

From where I'm sitting, what I see getting filtered out has to save a lot of our employees’ time by not having to sort through junk and spam emails, but it is a very fine line between some spam emails versus regular emails today. Sometimes, something gets through simply because it looks like an ordinary email but it is not. I have no idea how much time it has saved our clients, but when I look into it, I know it definitely saves us some time.

Its algorithms are doing a very good job in terms of the false positive rate. We have some regular mail that gets caught and some spam mail that gets through, but they're just balancing the line between spam and regular mail. We do catch a lot of spam, the amount of spam on an average day ranges from 65-85%.

It also helps us and our customer to reduce the cost of battling viral outbreak that comes from harmful e-mail.

The Link Lock also reduces the risk when clicking on a link in an email, it removes a lot of concern about harmful links.

What is most valuable?

The granularity of the setup is most valuable. It has all the features we need from global settings to per-user settings. This makes it possible to really fine tune the spam filter. We are pretty happy with it.

What needs improvement?

Its GUI can definitely be improved, both the look and layout.

The naming and placement of some of the menus need improvement.

For how long have I used the solution?

I have been using this solution since December 2021

What do I think about the stability of the solution?

We are running a cluster, and the uptime on the cluster is above 99.5%. It is very stable. We haven't had any issues with it at all. 

SpamTitan has been very reliable. We haven't had any downtime on it, and because we have a cluster, updating it also doesn't cause any downtime either. We are very happy with it.

The stability and dependability of our email are very important to our organization and our customers.

What do I think about the scalability of the solution?

Its scalability is good.  If we wanted we could run it in multiple locations simply by creating the appropriate MX records.  It is very scalable.

With our current cluster setup we have no performance issues

How are customer service and support?

I've used it a few times, but it was pretty good. There were no issues. The documentation I have access to is good. Documentation is pretty thorough. I haven't accessed the community yet.

I would rate their support a eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had another product previously.  It was very effective but we had some issues with it. Moving to SpamTitan was a choice that was made and it is was an improvement. We can give our customers access to this product. We couldn't do that with the former product.

How was the initial setup?

SpamTitan was in place when I got hired. It is pretty easily manageable. It is pretty easy to build a cluster with Spam Titan. So, I can't imagine there would have been any issues with its implementation.

It doesn't require much maintenance. The updates are also pretty straightforward. Even though it is a cluster the updates process is very easy.

We have two people who are capable of maintaining it and with administrative access, we also have five guys with support access to it.

What was our ROI?

Our economy department would know about it, but I do know that we are selling it to all our customers. So, there must be some return on it.

What's my experience with pricing, setup cost, and licensing?

I don't deal with pricing. In terms of licensing, the last I heard was that the licensing for users in SpamTitan isn't fully functioning because of some integration issues with Microsoft. I know we have more than 20% extra on our licensing at the moment.

Which other solutions did I evaluate?

I wasn't involved in that part of the process. The choice was made before I got hired by the company.

What other advice do I have?

I would also suggest checking out the stability and scalability and making sure that the product can be customized for your customers. 

I would rate it a seven out of ten mainly because of the GUI but the product is very good.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer:
PeerSpot user
SAFİYE IRMAK - PeerSpot reviewer
Sales Manager at IRENE BILGI SISTEMLERI SAN.VE TIC.LTD.STI.
Reseller
Top 20
Easy to set up product with an efficient technical support team
Pros and Cons
  • "The product has a helpful interface."
  • "The product's GUI, dashboard, and speed could be better."

What is most valuable?

The product has a helpful interface. The customers can use the interface in the Turkish language. Additionally, its support services are good as well.

What needs improvement?

The product's GUI, dashboard, and speed could be better.

For how long have I used the solution?

We have been using TitanHQ SpamTitan since 2010.

What do I think about the stability of the solution?

There are a few bugs in the platform. It is possible to fix them immediately.

What do I think about the scalability of the solution?

Our customers have 300 users for TitanHQ SpamTitan. It is a scalable platform. Although, if customers have to add 150 users, they have to buy 250 licenses, as no licensing models are available in between. The licensing models could be designed per user rather than for a pool of users.

How are customer service and support?

TitanHQ SpamTitan's technical support team responds quickly.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's initial setup process is easy.

What's my experience with pricing, setup cost, and licensing?

The product's cost is average. It depends on the number of users.

What other advice do I have?

I recommend TitanHQ SpamTitan to others. I rate it a nine out of ten, as every product could be better.

Disclosure: My company has a business relationship with this vendor other than being a customer: customer/reseller
PeerSpot user
Senior IT Administrator at a manufacturing company with 51-200 employees
Real User
Easy to manage, simple implementation, but has reliability issues
Pros and Cons
  • "The solution is not hard to manage."
  • "The solution is very slow, it crashes and we have difficulties getting emails."

What is most valuable?

The solution is not hard to manage.

What needs improvement?

The solution is very slow, it crashes and we have difficulties getting emails.

In an upcoming release, I would like to see a cloud version of the solution.

For how long have I used the solution?

I have been using the solution for approximately two and a half years.

What do I think about the stability of the solution?

We have had issues with the solution crashing, they have not been able to fix it.

What do I think about the scalability of the solution?

We have 100 users using the solution in my company.

Which solution did I use previously and why did I switch?

I have used many different types of solutions in the past such as open-sourced versions, Linux filters, AVS, Cisco, and Forcepoint.

How was the initial setup?

The setup was simple.

What about the implementation team?

We did the deployment and maintenance of the solution ourselves.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is low. When you do purchase everything is included in the licensing cost.

What other advice do I have?

We are wanting to change from this solution to a different one. I would recommend spending the extra money on a good solution, it will save you from having issues later.

I rate TitanHQ SpamTitan a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free TitanHQ SpamTitan Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free TitanHQ SpamTitan Report and get advice and tips from experienced pros sharing their opinions.