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TitanHQ SpamTitan pros and cons

Vendor: TitanHQ

4.5 out of 5

79 reviews
97% willing to recommend

162 followers

Pros & Cons summary

TitanHQ SpamTitan reduces spam by about 99% with advanced filtering and provides SPF, DMARC, and AI-driven protection. Its features include Link Lock, detailed reporting, scalability, and customization for various needs. However, SpamTitan suffers from slow performance, limited quarantine reports, manual upgrade responsibilities, complex filtering configurations, and inadequate spam detection settings. These issues may lead to email delivery challenges and inefficient spam management for users requiring reliable and comprehensive email security solutions.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

SpamTitan enhances productivity by significantly reducing the amount of spam emails that users need to filter through, allowing them to focus on more important tasks.

It offers advanced security features like sandboxing and AI-driven threat protection, ensuring a high malware and phishing detection rate.

SpamTitan provides customizable filtering options that cater to individual needs, making it flexible for various organizational environments.

With its seamless scalability and clustering capabilities, SpamTitan efficiently handles increased loads without performance issues.

SpamTitan's AI technology is praised for its quick adaptation and constant improvement, enhancing the effectiveness of spam detection over time.

CONS

TitanHQ SpamTitan is reported as being slow and sometimes crashes, affecting email delivery.

False positives are noted to be more frequent than desired, with important emails sometimes being incorrectly flagged as spam.

The quarantine report frequency is criticized, with users requesting more frequent updates, as currently reports may not be timely enough to address urgent issues.

The filtering process can be challenging, especially when configuring custom rules with regular expressions which are found to be complex and require more detailed guidance.

There are requests for better support timing, particularly for U.S. users needing real-time assistance due to European-based support hours.

TitanHQ SpamTitan Pros review quotes

Benjamin Jeffrey

Director of IT at M&M Golf Cars

Sep 25, 2023

They have something called Pattern Filtering, which has been a godsend... For example, if I don't want any email to ever come through that has the term "hot dog" in it, whether it be in the subject, the title, or anywhere else, I can immediately block such emails, company-wide. That has saved me so much time.

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DM

CEO at EOPEN Solutions Inc.

Mar 16, 2022

We have just one place to go and look at things, which makes it a lot easier for us. Our users like the fact that it is granular when they look at it. Some guys are really proficient in certain areas and this lends itself to that, which is good. They can then learn the other parts that they didn't have when we were on other systems. You can just log into the back-end and can see everything or whatever you want to see. If you need to actually go through the email and look for one to release, it is easy to find.

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Head of IT Infrastructure Group, IT Operations Department at a financial services firm with 1,001-5,000 employees

Jul 29, 2022

We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out.

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TitanHQ SpamTitan

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Learn what your peers think about TitanHQ SpamTitan. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

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Director at Revolution Phones Ltd

Mar 23, 2022

If all you have is a solution that looks at every piece of email and applies the same types of rules, you don't get a very smart solution. Whereas, if you can do it per mailbox or per domain, like you can with SpamTitan, that means you are effectively able to configure it almost per-user, which is great.

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reviewer1829271

Information Technology Manager at a financial services firm with 11-50 employees

Apr 5, 2022

SpamTitan learned faster than I thought it was going to, based on other products that I've used. There was a lot more feedback. The other products are based on the users, but this one, with its AI, seems to produce tremendous improvements day-to-day. I told the teams it was going to take two to three weeks but, within a week, we had dropped the amount of spam that was getting through.

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President at Powerhouse Systems MSP & MSSP

Dec 20, 2022

The key differentiators of the product for an MSP are its ease of use and effectiveness. It generates reports and makes things easy for IT to manage. It's a set-it-and-forget-it type of solution.

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President at ActiveCo

Mar 11, 2022

Their superior service comes at a very cost-effective price. This is the biggest part that really allows us to remain competitive. Their pricing for us has just been great. They have helped us to be where we need to be. They really do partner with us in that way so we can get more business. They provide the right pricing, which lets us remain competitive.

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Managing Partner at Mean City Media

Mar 30, 2022

The fact that it does exactly what it says on the box is what I find most valuable about SpamTitan. They've reduced our spam by about 99 percent.

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Director of IT at Southeastern Site Development, Inc.

Apr 4, 2022

It's cut down on our amount of spam.

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JT

Network Administrator at a manufacturing company with 1,001-5,000 employees

Mar 31, 2022

SpamTitan is a product that saves us time. The less spam that you have, the more time you have because you're not digging through the mail that hits your inbox.

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Show 10 more reviews (out of 77)

TitanHQ SpamTitan Cons review quotes

Benjamin Jeffrey

Director of IT at M&M Golf Cars

Sep 25, 2023

If they had a little more documentation explaining how to use regex, or if they could include that inside of the cloud interface so that it generates regex code based on the parameters you input, that would be a lot more useful for people who aren't familiar with coding languages and HTML.

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DM

CEO at EOPEN Solutions Inc.

Mar 16, 2022

Sometimes, things can get caught back in spam that you had previously released. Without going in, releasing the whole domain, and opening it up, since you don't want to do that often because the company can get infected as well, I have a couple of things that I previously released show back up again. I don't understand why this is happening, but I would like to know why it happened, e.g., did an algorithm change? It is important to know if I released an email last week why it was caught in spam the following week.

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Head of IT Infrastructure Group, IT Operations Department at a financial services firm with 1,001-5,000 employees

Jul 29, 2022

I would like to implement a secondary delivery pool for mass mailings, having an alternate pool for mass mailing lists since there is only a single mail queue with SpamTitan. For example, if 10,000 emails are being sent, then the queue will be large. Unfortunately, without a secondary delivery pool, legitimate emails will wait in the queue to be delivered to my email. Therefore, I would like to have two queues: one for everyday emails and another for mass mailings. Now, I have to decide whether to buy a second SpamTitan license just for this reason because I am very satisfied with the functionality of SpamTitan overall and don't want to use another sender's appliance for this.

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TitanHQ SpamTitan

Free Report: TitanHQ SpamTitan Reviews and More

Learn what your peers think about TitanHQ SpamTitan. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

824,053 professionals have used our research since 2012.

Director at Revolution Phones Ltd

Mar 23, 2022

False positives may be an area for improvement. It's very rare that we see false negatives, but false positives might be an area where I, myself, could put some more effort into looking at the settings... Perhaps that's something in the user interface that isn't hugely clear.

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reviewer1829271

Information Technology Manager at a financial services firm with 11-50 employees

Apr 5, 2022

The support hours are tough for U.S.-based companies like ours, because they're in Europe. They did tell me that they're opening a support office in the U.S. There is, currently, some overlap in support, but it's difficult to get real-time support and, a lot of the time, I just need a quick answer.

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President at Powerhouse Systems MSP & MSSP

Dec 20, 2022

With the geo-blocking tool, it would be nice if it listed checkboxes for all the countries and had one overall checkbox for the whole area. Right now, you have to start typing them all in, or half type them, to get the list. That's time-consuming and is one thing I don't like.

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President at ActiveCo

Mar 11, 2022

The overall GUI is utilitarian. It has a spreadsheet feel versus a nice software that is guided. I am sure they're going to improve it over time. It could look a little prettier. It needs some lipstick. They should get rid of unfamiliar words like ham and spam, helping the user to better understand what they are clicking through.

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Managing Partner at Mean City Media

Mar 30, 2022

SpamTitan is not particularly configurable. I basically have to accept their parameters for a lot of things.

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Director of IT at Southeastern Site Development, Inc.

Apr 4, 2022

Sometimes when I'm trying to pull up reports, the speed can suffer.

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JT

Network Administrator at a manufacturing company with 1,001-5,000 employees

Mar 31, 2022

One of the areas that can be improved is the GUI. The product works well but finding things in the interface can sometimes be a bit difficult, just because it's so in-depth and covers a lot.

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Show 10 more reviews (out of 77)

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Product Categories

Product Categories

Anti-Malware Tools

Office 365 Protection

Popular Comparisons

Popular Comparisons

Microsoft Defender for Office 365 vs TitanHQ SpamTitan

Proofpoint Email Protection vs TitanHQ SpamTitan

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