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Abnormal Security vs TitanHQ SpamTitan comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 2, 2024
 

Categories and Ranking

Microsoft Defender for Offi...
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Ranking in Email Security
1st
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
45
Ranking in other categories
Advanced Threat Protection (ATP) (1st), Microsoft Security Suite (10th)
Abnormal Security
Ranking in Email Security
9th
Average Rating
9.6
Reviews Sentiment
7.9
Number of Reviews
9
Ranking in other categories
Secure Email Gateway (SEG) (3rd)
TitanHQ SpamTitan
Ranking in Email Security
6th
Average Rating
9.0
Reviews Sentiment
7.7
Number of Reviews
78
Ranking in other categories
Anti-Malware Tools (6th), Office 365 Protection (1st)
 

Mindshare comparison

As of November 2024, in the Email Security category, the mindshare of Microsoft Defender for Office 365 is 15.9%, down from 20.3% compared to the previous year. The mindshare of Abnormal Security is 6.7%, up from 2.7% compared to the previous year. The mindshare of TitanHQ SpamTitan is 1.8%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security
 

Featured Reviews

Luis-Brown - PeerSpot reviewer
Allows for easy reporting of problems, valuable anti-phishing, and anti-malware support
Microsoft Defender for Office 365 lacks proactivity in assisting us with preparing for potential threats before they occur. While they employ a substantial amount of threat intelligence to preemptively prevent incidents, their effectiveness diminishes when it comes to delivering proactive threat intelligence alerts from Microsoft. Their focus primarily revolves around managing the internal environment. On the other hand, my other vendor, Check Point, along with my membership in MS-ISAC, supplements me with this type of information. The phishing and spam filters could use some improvement. It is adequate, but it doesn't match the quality of Proofpoint or Mimecast. However, it comes close in effectiveness. Plus, if we're obtaining it for free, investing in the other products seems impractical.
William Schellhaas - PeerSpot reviewer
Provides comprehensive email security management, effective in detecting a wide range of email threats
The ideal scenario would be for Abnormal Security to work in tandem with Microsoft to analyze incoming emails. This means Abnormal Security would assess emails before they reach my inbox, even if it happens slightly after Microsoft's initial scan. Currently, the process isn't seamless. Microsoft analyzes emails and delivers legitimate ones to my inbox. Abnormal Security then scans these delivered emails, and if flagged as malicious, they disappear. This creates a problem for our ticketing system mailbox, which is a third-party service. Emails sent to the ticketing system address are automatically forwarded by Microsoft. However, if these emails are malicious, Abnormal Security only cleans them from my Outlook mailbox after they've been forwarded. Since we primarily rely on the ticketing system and not the Outlook mailbox, these malicious emails still reach the ticketing system.
Pusa Alexandru-Catalin - PeerSpot reviewer
Outdated user-interface and offers basic functionality, they have great marketing but only deliver the basics
I was previously a satisfied customer of OnlyMyEmail. Unfortunately, they had a significant technical failure and couldn't provide security for a week, causing them to lose their biggest client. That's when I switched to Bitdefender for email security. I used Bitdefender. But it didn't meet my needs. I used it for two years. Its technology was far inferior to OnlyMyEmail. I also looked into Censornet. However, I eventually obtained a server license for SpamTitan. Currently, I am one of the slightly happy. customer of SpamTitan. It works when it wants to, it doesn't want, it doesn't work. The main difference between SpamTitan and OnlyMyEmail was accuracy. I never saw false positives with OnlyMyEmail in the ten years I used it. It just worked as it should, and at a very low price. I'm not sure what technology they used, but it was excellent. I was paying around one dollar and something cents per email address per month.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Microsoft Defender for Office 365 is data backups that we can provide through ticket requests."
"The most valuable feature is the integration. It's a single console, so we don't have to switch around between multiple products. Another valuable feature is the ease of operations and maintenance."
"The email protection is excellent, especially in terms of anti-phishing policies."
"It also gives the vulnerability status according to the versions you have selected. Let's say you have Google Chrome. It mentions the versions it has, and it updates. Within two hours of an update, it is reflected in the dashboard. That's really nice to have."
"Our customers are satisfied with Defender for 365 because Microsoft products are easy to use and customize to meet the client's needs. Everything is in one place, so we can adjust policies as needed for phishing, DLP, ATP, or any other security features that our clients want to apply."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"The good part is that you don't have to configure it, which is very convenient."
"Since we have started using the solution, there have been fewer compromises."
"One of the things that I love about them is that the setup and installation are super easy. All you do is give them access to your Microsoft 365 tenant, and through APIs, they are able to do their work. They are doing all this through APIs, so you do not have to install the software and take a month to get it all set up to even see the value of the solution. You could be up and running in less than an hour."
"I have never encountered any stability issues with Abnormal."
"What I like about Abnormal Security is that it notifies me if any of my partners or suppliers are experiencing a security breach by analyzing their database and identifying potential cyber threats."
"It does some really cool stuff that other tools aren't doing. We found it to be really effective, and the AI/ML functionality is really what differentiates them."
"Their ability to take things out of the mailbox and catch things much faster than users is excellent."
"I like Abnormal's threat protection with auto-remediation, but I also love its abuse mailbox feature, which automatically responds to the end user. That feature has a super-valuable security component and helps improve the user experience."
"Initial auto-remediation allows us to auto-remediate before the email lands in the end user's inbox for a split second."
"Ease of use is undoubtedly one of the most valuable features of Abnormal Security."
"We really like the fact that we get a quarantine report because we can identify for ourselves which emails we want to keep and which we want to get rid of. It also gives us the option of directly allowing emails, which we really like. That way, the next time we get such emails, they're not blocked."
"The granularity of the setup is most valuable. It has all the features we need from global settings to per-user settings. We are pretty happy with it."
"Another feature of SpamTitan that I like is the reporting. We are able to identify the users or accounts that have been attacked most. We can see information that shows us the sites that the user goes to, and that helps in launching an investigation of that user and how they use our resources."
"Another nice feature is how tailored it is so that I can adjust the domain reputation score. At certain times of the year we run marketing campaigns and I can raise the score a little bit and that way we get feedback more readily. And during Christmas time, when the bad guys try to pull people in, I can turn it down and make it a little bit tighter."
"The discovery work to resolve [issues] has gotten so much easier because we can see what's going on right at the edge of our incoming and our outgoing mail. A regular tech support dude can log in... and get a very practical view of what is going on..."
"We have a lot less spam going through. Because of this, work hours are not lost searching through all the spam emails to determine which ones are legitimate. This saves our bank clients' time since they are not forced to search their inbox for legitimate emails between spams. Not a lot of spam is going through. I think time is essential and we are gaining a lot of it with this solution since a lot of emails are automatically filtered out."
"One of the most valuable features is that it's very straightforward. It's a really simple interface. With our previous products, you could spend a week, if not more, training on those products just to figure out the interface. With SpamTitan it took an hour or two or three, tops."
"We have had no cases of malware slipping through since we have had SpamTitan."
 

Cons

"The UI needs to be more user-friendly."
"Configuring the default strategies and policies in Microsoft Defender for Cloud Apps generates a lot of noise and false positives."
"Microsoft security solutions work as expected. They are constantly updating the solutions to make them better. At the same time, the changes can impact a customer's environment, and we need to adjust settings. Sometimes we aren't aware of the changes, and nothing is pushed from the backend automatically."
"There needs to be an improvement in integrating the product to work across multiple operating systems, and to have better support for non-Microsoft file types."
"We need a separate license and we don't know how to get the license that is required."
"We need to be able to whitelist data at the backend."
"There is room for improvement in terms of reporting."
"You should be able to deploy Defender for every subscription without the need to add servers."
"There could be room for improvement in enhancing integration with other cybersecurity tools."
"I would like to have the ability to customize the auto-remediation feature."
"The pricing for academic institutions and student mailboxes is challenging."
"The biggest pain point for us is the lack of support for on-premise email systems."
"Abnormal should add more automatic reports. I have an open request to our account team for more notification and report types that can be sent automatically. For example, they have an awesome report that gets sent weekly, and I also want them monthly, so I don't need to do so much adding up when my director wants numbers over time."
"When we're working on something as engineers, and we find an idea or a method of doing something that would be greatly improved by doing it another way, there should be an ability for me to click the ideas button, type in an idea that I have, and submit it to a product review team or developers to have them think through the process a little bit more."
"The ideal scenario would be for Abnormal Security to work in tandem with Microsoft to analyze incoming emails."
"One feature I'd love to see is outbound scanning."
"It works when it wants to, it doesn't want, it doesn't work."
"False positives may be an area for improvement. It's very rare that we see false negatives, but false positives might be an area where I, myself, could put some more effort into looking at the settings... Perhaps that's something in the user interface that isn't hugely clear."
"SpamTitan is not particularly configurable. I basically have to accept their parameters for a lot of things."
"I'm a contractor, I get an awful lot of organizations that are spammy in nature with respect to trying to recruit people. SpamTitan is a little more aggressive than I'd like it to be with respect to filtering some of those out, especially when I'm looking for a contract."
"The big issue that I've had is that the length of time that an email is kept in quarantine is only seven days and, in some cases, it is not even seven days... if I had a 20-day or 30-day repository, if someone came to me and said, "Hey, I can't get this back," I could end up getting it to them from the archive."
"I'd like to see something like "My First SpamTitan," by which I mean, "Guide me through the things I need to set, and tell me about the things that you're setting already." That way I would get a good feeling for setting up the product, rather than having to figure it out by myself, which is what I did."
"I would like to see a filter for searching inside the message content when it is quarantined."
"There should probably be a little more explanation on why one day, the email from one company goes into quarantine, and the next day, it doesn't. To me, it is a little bit random at times."
 

Pricing and Cost Advice

"The pricing is normal. Considering its popularity, it's not overpriced."
"Defender is a little bit more expensive as compared to others. We are in the manufacturing environment. So, we don't have a high budget for all of our endpoint devices. Its cost is a major concern for us."
"For licensing, it's usually a yearly package for customers who are subscribed to Office 365, but they can also pay on a monthly basis."
"For large enterprise organizations, they can definitely afford it, but for small and medium organizations, they might struggle to cover the expenses."
"I was working in the government and it was too expensive for us to use our Microsoft products."
"While Microsoft Defender for Office 365 necessitates pricier E3 or E5 subscriptions, the extensive functionality offered by these licenses across various Microsoft products justifies the investment."
"The pricing has become expensive."
"The license is expensive because the cost is based on the number of users."
"Abnormal Security, on the other hand, provides the same level of functionality for just over $60,000 – that's half the price!"
"The license is based on the user count, so the number of users that have an email address in the organization."
"The pricing appears fair, and they demonstrate a genuine willingness to work with us on it."
"Overall, we'd certainly prefer lower pricing, but Abnormal Security doesn't seem unreasonable compared to similar offerings in the market."
"The price point is still of a reasonable nature. It is reasonable for the services that they offer. They are very reasonable, and that is one of the factors why we decided on SpamTitan a long time ago."
"The reason that they can be so reasonable with their cost is that they don't have to spend a lot on support. It's such a stable product that you're not needing to contact them that much. If their customers don't need to call support every other day, they can give them a solution that is cost-effective."
"It's a very good product and the pricing and licensing are exceptionally reasonable."
"The pricing and licensing are acceptable. The licensing is somewhat different; TitanHQ gives us a peak cap of simultaneous users, which they calculate as the number of email addresses viewed through so many days or weeks. That's considered our number of users, but it isn't always a one-to-one relationship, making it harder to resell. We can't say precisely that the solution costs X per month per user, but that's how we present the price to potential customers, and we just ensure we receive more than we pay to TitanHQ. The licensing hasn't caused us any problems, but it would be better if the pricing were per-user. I know that's not easy to achieve on a technical level."
"The price of SpamTitan is reasonable. It makes sense. There is no cost for me because I'm the managed service provider. The end customer pays the cost because we sell professional services to set up the whole solution, including SpamTitan and other products. Usually, it's part of a much bigger project."
"The approximate cost is around $7000 USD."
"The price is good by today's standards. You actually get what you pay for."
"Everything has really been great with the pricing and licensing. In fact, we just implemented ArcTitan because everything was going so well with SpamTitan."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
Computer Software Company
15%
Financial Services Firm
10%
Manufacturing Company
7%
Government
7%
Computer Software Company
22%
Manufacturing Company
11%
Financial Services Firm
6%
Real Estate/Law Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Defender for Office 365?
Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of variou...
What is your experience regarding pricing and costs for Microsoft Defender for Office 365?
The pricing is reasonable since it comes integrated with our Office 365 license.
What needs improvement with Microsoft Defender for Office 365?
Sometimes, phishing emails manage to pass through the filter, so the system needs to enhance its phishing email detec...
What do you like most about Abnormal Security?
The features that appeal to me most are the combination of auto-remediation and Detection 360.
What is your experience regarding pricing and costs for Abnormal Security?
Abnormal is cost-efficient for what it does, and it's getting better. They're now adding many new integration types, ...
What needs improvement with Abnormal Security?
Abnormal should add more automatic reports. I have an open request to our account team for more notification and repo...
What is your experience regarding pricing and costs for TitanHQ SpamTitan?
SpamTitan's pricing is competitive, being one of the least expensive compared to other vendors. The approximate cost ...
What needs improvement with TitanHQ SpamTitan?
There needs to be improvement in response time due to the requirement of going through the ticketing system, which ca...
 

Also Known As

MS Defender for Office 365
No data available
No data available
 

Overview

 

Sample Customers

Microsoft Defender for Office 365 is trusted by companies such as Ithaca College.
Foot Lcoker, Xerox, Liberty Mutual, Mattel, Boston Scientific
De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron
Find out what your peers are saying about Abnormal Security vs. TitanHQ SpamTitan and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.