We compared Microsoft Defender for Endpoint and TitanHQ SpamTitan based on users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: Microsoft Defender for Endpoint excels in file protection, encryption, and ransomware defense. It integrates seamlessly with other Microsoft security products. Users appreciate its user-friendly interface and scalability. TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options.
Room for Improvement: Users say Microsoft Defender for Endpoint should improve its central console and auto-recovery feature. Users also requested better reporting capabilities and integration with third-party platforms. TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on.
Service and Support: Microsoft customer service garnered mixed feedback. Some praised the fast response times and expertise of the support engineers, while others were dissatisfied with slow replies and a lack of coordination among the support teams. SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations.
Ease of Deployment: Microsoft Defender for Endpoint's setup is straightforward, especially when it’s preloaded on Windows 10. While it can be more complex for larger organizations, it is generally considered simple, particularly for smaller companies or those familiar with Microsoft environments. Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating.
Pricing: Reviewers say Microsoft Defender for Endpoint is fairly priced, noting that it is typically included for free with Windows or Microsoft Office 365 subscriptions. However, some users believe that Microsoft's pricing could be more affordable, and others noted that their licensing models can be complex. Users find the setup cost of TitanHQ SpamTitan to be cost-effective and competitively priced. They appreciate the flexibility of payment options and the ease of renewing.
ROI: Microsoft Defender for Endpoint delivers cost savings, enhanced efficiency, and heightened threat management. SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity.
Comparison Results: Microsoft Defender for Endpoint offers sophisticated protection against ransomware, easy deployment, and smooth integration with Microsoft solutions. However, Microsoft’s customer support has received middling reviews, and users would like better compatibility with third-party solutions. SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training.
"We have liked the fact that it comes with Microsoft Windows 10 and it is constantly updated with all new virus definitions. It is also updated with new security features on a regular basis."
"File protection is the most valuable feature. Antivirus security on the Level OS, Microsoft Defender, and Microsoft Guard for 2019."
"It's stable."
"The most valuable feature of Microsoft Defender for Endpoint is its ability to bring together all the data, providing more information than just antivirus hits."
"One feature I like the most is vulnerability management, which shows any vulnerable software or OS present in my environment. Microsoft Defender for Endpoint provides a complete overview and also recommends the steps to mitigate the vulnerabilities or threats. Most of the other antivirus or EDR solutions generally don't provide vulnerability management. It is an add-on that Microsoft Defender for Endpoint provides."
"The virus scanning capability is excellent, and it feeds all the logs into the Microsoft 365 Defender portal, making them easy to search for."
"The most valuable features are that it is flexible, and it is integrated with Microsoft products."
"Defender is integrated into the operating system. It's integrated with everything. You don't have to spend time analyzing what you have to do to be sure that the integration is okay between the security tool and all the other apps. This, from my point of view, is the main advantage."
"The solution works really well. For a small nonprofit like us who don't have a large server footprint and rely heavily on cloud services, this is great for all our emails and the mobile workforce that we have. This is a great way to manage the traffic, hopefully keep our people from getting the phishing emails and stuff like that, helping to mitigate the risks."
"I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with solutions really quickly as well."
"Within a week of implementing SpamTitan, it blocked a ransomware event."
"It's catching things that might otherwise have gotten through in the past. That was when we were working with a site that didn't put emails through two antiviruses before they got to our system."
"The user interface for regular users is quite intuitive. The email report that they receive is pretty self-explanatory. The online interface for administrators is simple yet really quite effective. It's really a set-it-and-forget-it, and everything is available when needed."
"The solution keeps a copy of inbound and outbound messages for a period, which is a handy feature. It makes it easier to determine precisely what is happening with an email, where it came from, why it isn't routing correctly, why it is or isn't being flagged etc. If an end user forwards us a problematic email, the header information can be lost, making it harder to figure out what's happening."
"The granularity of the setup is most valuable. It has all the features we need from global settings to per-user settings. We are pretty happy with it."
"Overall, the intuitiveness of this product is pretty good."
"I had some cases a while back and told an agent my issue. When I called the next day, I had to explain everything again to a different person, so I found it annoying to repeat myself all over."
"The second major area for improvement involves enhanced capabilities for different operating systems or platforms. That is, even though we have coverage for different operating systems or platforms such as Linux, we don't get all of the controls and enhanced capabilities that are available with Windows devices."
"There are alternative solutions that offer a greater range of dashboard insights when compared to Microsoft Defender for Endpoint."
"The solution could be even more secure and provide an even higher level of security."
"The price, in general, could always be a little bit cheaper."
"A challenge is that it is not a multi-tenant solution. Microsoft's tenant is a licensed tenant. I'm an MSSP. So, I have multiple customers. In Microsoft's world, that means that I can't just buy an E5 license and give that out to all my customers. That won't work because all of the customer data resides within a single tenant in Microsoft's world. Other products—such as SentinelOne, Palo Alto Cortex, CrowdStrike, et cetera—are multi-tenant. So, I can have it at the top of the pyramid for my analyst to look into it and see all the customers, but each customer's data is separate. If the customer wants to look at what we see, they would only see their data, whereas in the Microsoft world, if I've got multiple customers connected to the same Microsoft tenant, they would see everybody else's data, which is a privacy problem in Europe. It is not possible to share the data, and it is a breach of privacy."
"The solution should be updated by Microsoft with new features from time to time."
"There is no behavior analytics for devices and endpoints. There is no behavior-based protection."
"The quarantine report frequency could be better."
"We have submitted requests for a feature which would be a total control panel… Our previous spam filter had that and it saved us from having to log in to the panel online, search for an email, pull it up, and figure out where it came from originally and why it got the spam score it did. That would be a huge improvement and time-saver because then we wouldn't have to be in the webpage for that."
"With the geo-blocking tool, it would be nice if it listed checkboxes for all the countries and had one overall checkbox for the whole area. Right now, you have to start typing them all in, or half type them, to get the list. That's time-consuming and is one thing I don't like."
"When in the control panel, the context menu that appears when you right-click on an email should present options for adding the sender to the whitelist or blocking them."
"SpamTitan doesn't quarantine when it blocks things based on the remote block list or greylisting. It just deletes the email. When I try to look at these blocked items, it tells me they're gone. RBL or greylisted items aren't saved, so you can check them. There may be a setting somewhere that I haven't seen."
"I would like to see a filter for searching inside the message content when it is quarantined."
"I would also like to see SpamTitan improve on its antivirus software. I believe they're using Bitdefender and ClamAV. A problem with them is that they sometimes miss Trojans and malicious sites. We have internal antivirus software as well, and when we receive emails we see that our local antivirus software has found Trojans in them."
"I would like to implement a secondary delivery pool for mass mailings, having an alternate pool for mass mailing lists since there is only a single mail queue with SpamTitan. For example, if 10,000 emails are being sent, then the queue will be large. Unfortunately, without a secondary delivery pool, legitimate emails will wait in the queue to be delivered to my email. Therefore, I would like to have two queues: one for everyday emails and another for mass mailings. Now, I have to decide whether to buy a second SpamTitan license just for this reason because I am very satisfied with the functionality of SpamTitan overall and don't want to use another sender's appliance for this."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
Microsoft Defender for Endpoint is ranked 1st in Anti-Malware Tools with 182 reviews while TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 77 reviews. Microsoft Defender for Endpoint is rated 8.0, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Outdated user-interface and offers basic functionality, they have great marketing but only deliver the basics". Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, Cortex XDR by Palo Alto Networks, Trellix Endpoint Security and SentinelOne Singularity Complete, whereas TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP) and Proofpoint Email Protection. See our Microsoft Defender for Endpoint vs. TitanHQ SpamTitan report.
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