WatchGuard XTM [EOL] Reviews

Name: WatchGuard XTM [EOL]
Brand: WatchGuard
Rating: 4.0 (34 reviews)

4.0 out of 5

34 reviews
90% willing to recommend

2,799 followers

What is WatchGuard XTM [EOL]?

Small businesses need big security, too, and the WatchGuard XTM Series firewall/VPN appliances deliver that strong protection, but without the hefty price tag. Enterprise-grade security includes full HTTPS content inspection, VoIP support, and optional security subscriptions like Application Control and Intrusion Prevention Service.

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Featured reviews

it_user498942

Deputy Head of IT Department at a financial services firm with 501-1,000 employees

1. It is difficult to configure WatchGuard with your internet settings. Actually, a normal internet setting/configuration is easy. However, I had a problem with multi WAN and multi LAN. I have a few different LAN subnet and two WAN. What I want to do is to route traffic from LAN1 through WAN1 and use WAN2 as failover. And for LAN2, it would route through WAN2 and use WAN1 as failover. So all traffic from LAN1 supposed to go through WAN1 only unless WAN1 is down, then it will go WAN2. However, I still could see some packet from LAN1 go through WAN2 at the same times. I checked the Traffic Monitoring in WatchGuard and I figured it out that is because of default “Outgoings” policy. Unfortunately, I could not disable default “Outgoings” policy and if I do “all clients could not access the internet even if I created another Outgoing Policy to replace the default one”. I used to ask my Vendor to help with this problem, but they could not do it. 2. I would like to see more granularity on each IP bandwidth that is used. I want to check which IP consume internet Bandwidth the most, but it is not convenient to check the total bandwidth that one IP is consuming. I need to go to “Traffic Management” to see which group IP that used most of the bandwidth, and then I go to “Hostwatch” to check bandwidth of each IP and sum the consumed bandwidth by myself. 3. It cannot block Internet Download Manager nor the Torrent application “BitComet” Internet Download Manager and BitComet are two applications that I cannot block in “Application Control”. I used to ask my vendor for help, but they still could not do it. Other application (Messenger, other peer-to-peer application, social network, VOIP .. etc), WatchGuard can block them.

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it_user233817

Sr IT Security Consultant at a healthcare company with 10,001+ employees

I feel that paying a yearly maintenance fee for firmware updates is not worth it in my opinion. I would rather see the yearly fee go for updates to the add-ons and live security, but I think as time goes on firmware updates should be free since the price tag of some of these devices is difficult for some small businesses to swallow. While I hold the company in high regard the learning curve on these devices can be tough right out of the box. I've had to contact support on numerous occasions due to little quirks in the system that needed to be ironed out.

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Kenneth Conklin

Owner at a tech services company with 51-200 employees

Excellent, although I have very little involvement with technical support, but when I did use technical support, the solution was fast and easy. I love the fact I can set a temporary read only password for WatchGuard tech support to connect to the XTM device and troubleshoot. These feature free my time up from going back and further over the phone for troubleshooting like other products.

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PeerAnalyst reports

Type	Title	Date
Category	Firewalls	Jan 17, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 17, 2025	Download

Title	Rating	Mindshare	Recommending
Palo Alto Networks NG Firewalls	4.3	3.2%	96%	191 interviews Add to research

Valuable Features

"WatchGuard XTM is fairly basic. We use it as the perimeter firewall. The main point is to protect from attack software and hacking."
"After installing the product, we achieved awareness of our data protection needs and email misuse."
"I like the hostwatch because I can see what traffic uses the most bandwidth and I can block that site."

Room for Improvement

"One huge issue with WatchGuard XTM is that I'm not getting reports in a readable format. Readable means, I don't want Excel online. We repeat auditing when we trigger the report or setup calendar. That functionality is what we are looking for from WatchGuard XTM here."
"I would like them to improve the product's overall protections. This would be good for all product users."
"The setting policies need improvement. It needs an easier way to do static NAT and check on what policy is being used for that specific traffic."

Pricing

"The licensing and renewal is very expensive."
"Get at least a maintenance contract for the updates and take a larger WatchGuard than you need. A WatchGuard creates new ways to secure your network."
"It costs less than the SO works and others (like SonicWall, Cisco, and Barracuda) without increasing so much CPU use."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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