We performed a comparison between BeyondTrust Privileged Remote Access and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."PRA stands on its own as a full solution. This is important because it reduces the need to maintain a lot of different services. Also, the integration between those services are sometimes not easy to maintain. So, having a solution like BeyondTrust Privileged Remote Access reducing our workload gives us enough time to work on our other issues. The system just runs and does what it is supposed to do."
"We like the integration with Active Directory. It allows us to discover the endpoints and user accounts that need protection. It's a good way of securing our privileged access."
"We can truly elevate our admin rights while we're in there to fully take control of a system and manage it as if it was sitting right here on our desk. Most of the organization has gone to remote work or work from home. With that being the case, this solution allows us to be able to still work with our end-users, even though they're not always sitting on our network."
"When it comes to the Privileged Remote Access (PRA) solution, instead of depending on a VPN client, from Cisco or any other vendor, we can directly use this product from the internet. It is very easy to do the implementation, and it is easy for every user to access the server from outside of their organization. They can open the URL and put their name and password, and it'll do the multi-factor authentication. They can easily access the server. Prior to this solution, the users had to log into the VPN, which is not required with BeyondTrust. Now, they can use their computer over the internet."
"This product is very stable and scalable. This is an excellent platform."
"The scalability is excellent."
"I like the enterprise credential manager. It's a connector that sits in PRA and tests the credentials for the end user with a process that will clean the password. This is one of PRA's primary features and simplifies user onboarding. There aren't many restrictions or complications. We can add the user while only opening one port, which is more than enough to access the PRA server. Every organization requires only four critical servers out of a hundred and some 50 production servers."
"Based on the feedback from my colleagues who have never complained about the technical support, I would say that the product's support team is good."
"The document control is quite good."
"The implementation is quite straightforward."
"The implementation process is simple."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable."
"TeamViewer is useful for accessing data and systems remotely. Using this application, I can access other computers using an ID number that I provide to the users whose laptop I would like to access."
"The product and platform work well. That is why I have stay with them so long. The stability has typically been good."
"It's very easy to set up."
"Some of the capabilities in the solution were not as available or not as outstanding as CyberArk. We had to manage whatever little was available for us, especially its recording capabilities, logs, and a number of things."
"There is no connectivity to the appliance side. There is no API, and it is just difficult for me to capture what version the device is on without going in and doing screenshots. It is a little too secure in that regard, where they don't even trust their product owner. Since a lot of hacks come from the inside, they are probably doing what they need to do out of necessity. It is just that I have to work pretty hard to produce compliance data on the box."
"It would be very nice if it has an enterprise vault. Currently, it can interact with Password Safe, which is a separate solution and equivalent to Thycotic Secret Server. Instead of having Password Safe as a separate entity, they should combine it with BeyondTrust Privileged Remote Access. They have done it in some way, but it is not an enterprise tech solution."
"The integration of the solution with many platforms is a difficult area to manage and needs to be made easy."
"I would love to have a web console and the ability to use the smart card with the web console to provide remote support. If you are on a computer that doesn't have the Bomgar console, you should be able to use the web console to provide support. That's the only thing right now. A web console is nice when you're jumping into a computer, but if you need to elevate the privileges, you currently can't do it with the smart card. If they could figure that out, that would be money."
"The solution is very flexible, which is a plus, but I would say the implementation requires someone with knowledge and experience, as it can be easy to get lost in all the details. The implementation process could be streamlined and simplified. Though the complexity of the solution provides greater flexibility, it requires a lot of time to understand it fully."
"One of our gaps or pain points is having multi-factor authentication at the endpoint and using the PRA password injection from BeyondTrust, which does not work in our environment. We can only have MFA at the login of BeyondTrust to check out the password. Therefore, we can't meet our security requirements of having it on the endpoint."
"They could probably integrate a wizard or something like that to add a new use case. It could be something that makes it easier to add a new use case."
"The performance could always be better."
"They could give more information about using certain kinds of applications for secure transactions, such as secure file transfers."
"TeamViewer is publicly available and anyone can use it. This is the reason that many organizations do not permit the use of this solution. It is not considered to be secure enough."
"The file transfer functionality crashes sometimes."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"Voice communication and screen communication or face-to-face communication could be improved."
"It should have ability to display notes in the computer list."
"I would like to see TeamViewer support multiple platforms."
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BeyondTrust Privileged Remote Access is ranked 6th in Remote Access with 21 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. BeyondTrust Privileged Remote Access is rated 8.6, while TeamViewer is rated 8.6. The top reviewer of BeyondTrust Privileged Remote Access writes "Our support team can do so much more without having to actively engage our customers, which saves us time and money". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". BeyondTrust Privileged Remote Access is most compared with CyberArk Privileged Access Manager, Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), WALLIX Bastion, BeyondTrust Remote Support and BeyondTrust Password Safe, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support. See our BeyondTrust Privileged Remote Access vs. TeamViewer report.
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