We performed a comparison between BMC Remedy and Kaseya VSA based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The service management features are beneficial – very good."
"It includes features for automation, such as smart reporting capabilities."
"The incident management console is available out of the box."
"The solution is extremely user-friendly."
"The solution offers some very good features."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"This solution is our RMM tool and we love the deployment features."
"The training that we received was quite good."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"Kaseya VSA's best features are auditing and reporting."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The upgrade process could be better. It would be a good improvement."
"One area that requires improvement is the prevention of duplicates or data inconsistencies in the system."
"There are issues from a product functionality perspective."
"However, from a stability perspective, we sometimes had issues, like running out of resources, maxing out, database issues, and the server freezing out and functioning at fifty percent."
"Could be more user friendly for admins to manage."
"Continuous improvement is recommended."
"BMC Remedy's change management module needs enhancement."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"I would like to see improved virtual infrastructure management."
"It never functioned as intended."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"The solution is hard to use at first until you understand how it works."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews. BMC Remedy is rated 8.0, while Kaseya VSA is rated 7.6. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, ManageEngine IT Asset Management and BMC Track-It!, whereas Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management.
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