We performed a comparison between CrowdStrike Falcon and Symantec Endpoint Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: CrowdStrike Falcon stands out for its machine-learning capabilities, optimal resource utilization, and precise threat detection. Users praised Symantec Endpoint Security for its regular virus signature updates and comprehensive administrator's console. CrowdStrike Falcon could benefit from adding a sandbox feature and more detailed firewall management options. Reviewers said Symantec Endpoint Security could improve its graphical interface, Linux support, and scanning capabilities.
Service and Support: CrowdStrike Falcon's customer service is considered prompt and helpful. Some users said Symantec customer service was helpful but slow, while others have expressed general dissatisfaction with support.
Ease of Deployment: CrowdStrike Falcon's setup is considered to be simple and efficient, with deployment times ranging from a few days to a month. While there may be some challenges during installation, they are generally manageable. Some users said Symantec Endpoint Security was easy to set up, while others struggled with the installation. Deployment time varies depending on the customer’s environment.
Pricing: Some users find CrowdStrike Falcon costly and think the price should be lowered to make it more competitive. The cost of Symantec Endpoint Security depends on the licensing terms and necessary security components. While some users find the price acceptable, others believe it could be more affordable.
ROI: CrowdStrike Falcon offers cost savings by decreasing the required number of engineers and eliminating the need for onsite servers. Symantec Endpoint Security demonstrates strong stability and incident prevention, leading to reduced downtime. It offers a favorable return on investment.
"Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"Forensics is a valuable feature of Fortinet FortiEDR."
"Fortinet FortiEDR's firewalling, rule creation, monitoring, and inspection profiles are great."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"Fortinet is very user-friendly for customers."
"The stability is very good."
"Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution."
"I like the Overwatch feature the most."
"CrowdStrike Falcon has done an excellent job at detecting breaches. It has allowed us to stay in business and keep our systems up."
"The threat intelligence is the most valuable feature."
"We are happy with CloudStrike's ease of use and touch notification."
"The initial setup is a very fast process."
"This solution consistently releases improvements. They have communicated their next two years of development which is powerful and covers all of our needs."
"The most valuable feature of CrowdStrike Falcon is its accuracy."
"Easy to use, intelligent, and stable threat detection software."
"There are no issues with scalability."
"The solution is easy to manage."
"The product has been quite stable."
"The IPS function (with no firewall needed to be installed in the SEP client) is quite good."
"All Symantec Endpoint Protection (SEP) features, such as anti-malware, zero-day attack protection, and IPS features, are valuable."
"The single-pane management is the solution's most valuable feature. It makes administrative control very easy."
"I like the firewall and the intrusion prevention features, and just the basic anti-malware and anti-virus seems to be pretty effective as well."
"The solutions' main features are patch management and security."
"Integration with Azure and SaaS provisioning tools could improve Fortinet FortiEDR."
"The only minor concern is occasional interference with desired programs."
"I haven't seen the use of AI in the solution."
"I would like the solution to extend beyond endpoint protection and include other attack surfaces such as other network components."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"Crowdstrike Falcon XDR can improve the integration. There are some locks on the cloud to on-premise integrations."
"I would also like to see the endpoint firewall component produce some level of logging and feedback."
"The current database schema presents challenges and has potential for improvement."
"The price is too high."
"I would like CrowdStrike to provide some correlation in the threat analysis, so we can visualize things better."
"It does take more time to scan than other solutions."
"CrowdStrike Falcon could improve by having an easier way to search and use the interface for extracting queries from the data. The interface could improve."
"I think there's an opportunity to enhance the AI or at least the traps to say, if something changes from this baseline, let us know and flag it."
"The technical support could be a bit better."
"SONAR could be improved. The false/positive rate is a little high."
"Since the division of the company, we have experienced a lack of support."
"It needs to die. In my opinion, Symantec was a really great security company, 10, 15 years ago. They went out, they bought all the great tools and then they never did anything with them. So they've just fallen behind and there's nothing that's going to work now to bring them back up the date that's going to regain user confidence."
"Since the acquisition by Broadcom, we are no longer receiving the proper support."
"Every time an OS comes out, I have to upgrade the Symantec product. They don't know how to patch it. If they would produce a patch instead of uninstalling or installing over the current version and rebooting I'd be a lot happier with the product."
"Nowadays, threats are changing, and they are moving more towards script control and zero-day attacks. So, we would like to have more control similar to an EDR solution. Symantec Endpoint Protection has certainly come a long way as a traditional antivirus, but because the threats are changing, we would like to have more EDR features so that we have a detailed view of the source from where the infection entered the environment and whether it has tried to connect any other endpoint. It should provide such a detailed view for investigation. It should protect against zero-day threats, etc. These are the key enhancements that can make it a complete solution for any enterprise. Currently, we have seen organizations going for two solutions: antivirus and EDR. With both these capabilities, it would be a complete package."
"The stability was not the best. There were times when antivirus updates broke it. It wasn't necessarily self-updating - at least, not in terms of the virus signatures. It updated in terms of the executable files. Therefore, when Windows updates would come out, they often couldn't be installed, or the computer would hang due to the fact that the updates weren't compatible with the antivirus."
CrowdStrike Falcon is ranked 3rd in Endpoint Protection Platform (EPP) with 107 reviews while Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 140 reviews. CrowdStrike Falcon is rated 8.8, while Symantec Endpoint Security is rated 7.6. The top reviewer of CrowdStrike Falcon writes "Easy to set up with good behavior-based analysis but needs a single-click recovery option". On the other hand, the top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". CrowdStrike Falcon is most compared with Microsoft Defender XDR, Darktrace, Microsoft Defender for Endpoint, Trend Micro Deep Security and Check Point Harmony Endpoint, whereas Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, Trend Micro Deep Security, Cortex XDR by Palo Alto Networks and Kaspersky Endpoint Security for Business. See our CrowdStrike Falcon vs. Symantec Endpoint Security report.
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