We performed a comparison between KiSSFLOW and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Kissflow has reduced the bottleneck around getting approval for certain items in the company."
"The user interface is very, very good."
"I like the forms which help us to get information."
"The best thing about Kissflow is its user-friendliness."
"The most valuable feature is APIs. Its integrations are very flexible, allowing developers to connect multiple applications like DocuSign, Salesforce, OpenText, and SEB."
"The best thing about KiSSFLOW is that we can do virtual approvals."
"The most valuable feature is the performance."
"Kissflow is intuitive and easy to use, and I haven't faced any errors using the solution so far."
"ServiceNow is very easy to set up."
"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."
"The most valuable feature is the flexibility of development for customization."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"This solution is a single-storage for our user community to submit help desk tickets."
"I find almost all the features valuable. It can do nearly everything except make your coffee, as my colleagues always say. It's got pros and cons, like every software, but the good thing about it is that it has a very structured approach."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"I have found that sorting and grouping functions are particularly useful."
"There is a lag in the delay between API calls."
"When there are multiple steps or if there's a disconnect when creating the ticket, it could be a problem for the user."
"One area where I believe Kissflow can be improved is customization."
"In future releases, it would be interesting to have a repository or portal within KiSSFLOW where users can interact with the KiSSFLOW community."
"The UI, though is pretty friendly and easy to use, can be improved in some aspects."
"The integration between forms should be made easier."
"If Kissflow can help users to be able to organize the company manuals and information, the blogs, and everything into one resource, that would be awesome."
"There is room for improvement in terms of stability."
"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."
"Before implementing this solution, you should have the ITSM model in place for chain management requests. That is a prerequisite because you cannot perform tasks without it."
"The solution’s pricing is expensive and could be improved."
"When it comes to changing some of the features, I would like a little more leeway."
"Transparency in the pricing model needs to be improved."
"There is room for improvement in price."
"The ability to embed help information onto the screens."
"In an upcoming release, there should be more administration tools."
KiSSFLOW is ranked 14th in Rapid Application Development Software with 12 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. KiSSFLOW is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of KiSSFLOW writes "The tool is intuitive to use and, through automation, has been a real time-saver". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". KiSSFLOW is most compared with Camunda, Microsoft Power Apps, Nintex Process Platform, Appian and OutSystems, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our KiSSFLOW vs. ServiceNow report.
See our list of best Rapid Application Development Software vendors.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
