We performed a comparison between LogMeIn Rescue and N-able Take Control based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."
"There’s something called the dial-in so for people that use us all the time, we can have an icon on their screen and they can click that icon and we connect to them."
"It allows us to rapidly solve issues for our customers on a remote basis, regardless of the location of the customer."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"The desktop sharing allows our clients to demonstrate the issue they are having, and then allows us to provide remediation directly."
"Customer satisfaction went up by 40 percent and productivity for my staff went up by 30 percent."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone."
"Take Control enables you to collaborate with end users. It's for supporting a workstation where you want the person on the other side to see you moving their mouse, and you can work with them."
"The most valuable part of N-able Take Control is being able to remotely access your customer's site. You are able to view their network. Once you have it set up, it's always available. N-able Take Control can be used even when other remote access controls have been made."
"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"They need to improve their technical support."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"Support to remotely control more mobile devices' screens is desperately needed. It is sad to see how long this product has been out and how many phones are still not supported for, specifically, remote screen control."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"We've seen some latency problems in AWS environments. Aside from that, it's a pretty solid service."
"The dashboards I do not use because there are issues. The solution monitors your antivirus and other programs but it does not seem to work well."
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while N-able Take Control is ranked 19th in Remote Access with 2 reviews. LogMeIn Rescue is rated 9.0, while N-able Take Control is rated 9.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of N-able Take Control writes "Valuable remote access feature, highly stable, and scalable". LogMeIn Rescue is most compared with GoTo Resolve, Microsoft Remote Desktop Services, TeamViewer, VNC Connect and LogMeIn Central, whereas N-able Take Control is most compared with TeamViewer, Dameware Remote Support, Microsoft Remote Desktop Services and Check Point Remote Access VPN. See our LogMeIn Rescue vs. N-able Take Control report.
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