We performed a comparison between New Relic and SolarWinds Server and Application Monitor based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers more comprehensive application information, reliable monitoring, scalability, accurate alerts, and better dashboard design. It also has a simpler user interface and provides a complete platform for monitoring and analytical features. While SolarWinds Server and Application Monitor has valuable features, it lacks code-level application monitoring and software-defined network monitoring capability, and has room for improvement in various areas such as stability, flexibility, and pricing.
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"The VPN is one of the solution's most valuable features for us."
"The solution offers good documentation."
"The initial setup is straightforward. It is easy to track and easy to follow."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."
"Features like monitoring and infrastructure dependency mapping are valuable to us."
"The most valuable feature is application monitoring."
"Extremely user friendly: Any IT professional can learn how to admin NPM in a short time."
"The application dependency feature identifies issues between applications and servers or within the network where the application is hosted. It highlights related problems, whether related to packet processing or other issues, enabling the creation of alerts and reports accordingly."
"SSL Certificate Monitoring and Expiry Alerting"
"I find it to be a strong product suite, particularly when you need a comprehensive monitoring tool."
"The features like trends, capacity planning, recommendations, and diagnostics are the main items I focus on for added value."
"Solarwinds has an open database that allows you to do serious integrations. It doesn't matter which service desk you have, you can implement and integrate it with SolarWinds."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."
"The solution must provide better support for Azure Web Apps service."
"It would be nice if there were pre-made dashboards."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"The setup was complex. We had local support to assist us."
"One area that could benefit from improvement is its performance"
"Support for the IBM Mainframe is needed."
"There is one feature that is a report writer. And they are currently trying to take it out from being a stand-alone application and integrating to the web. This doesn't give us the flexibility and it doesn't expand what we can get when it comes to reporting. So, putting it on the web is going to make it difficult to get some information. Leaving it where it is now will help us a lot."
"SAM's software-defined network monitoring capability is also low and could be improved."
"Downside of the tools is the web console are hung or crash. It need to improve the performance."
"In terms of the dashboards on offer, they should work to improve them. The types of dashboards that you get in terms of the graphs on offer aren't ideal right now."
"It needs time-based functions for monitoring. Some things need to be polled on a specific schedule or only during a specific window."
More SolarWinds Server and Application Monitor Pricing and Cost Advice →
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while SolarWinds Server and Application Monitor is ranked 18th in Application Performance Monitoring (APM) and Observability with 38 reviews. New Relic is rated 8.6, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and SolarWinds AppOptics. See our New Relic vs. SolarWinds Server and Application Monitor report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.