We performed a comparison between SCOM and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster."
"The solution has improved our overrides and the ability to start services if they're stopped."
"It is very good at monitoring Microsoft Server."
"The tool helps to monitor Windows servers. It offers alerts from a central location."
"The solution primarily drives system information, and I believe it works fine."
"I like the historical reporting of observer metrics."
"The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud."
"We are able to do problem determination on runaway processes."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The asset management tools are very valuable."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"I am impressed with the tool's ability to track information in an easy way."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It is a product that is familiar for a lot of users."
"The interface is a little bit cumbersome and certain actions could be simplified."
"Stability and some performance issues exist and they need improvement."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
"Of course, price is always an issue with Microsoft and could be improved."
"Application monitoring must be improved."
"It would be a much better product if Microsoft provided management packs with the product."
"The end-user components, including the dashboards, the administration console, and the web console, need to be improved."
"Then there is also an issue with capacity and limited space. That is something that needs to be improved."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The security policies could be increased."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"I would like more manual issues to have automated report-facing options."
More ServiceNow IT Operations Management Pricing and Cost Advice →
SCOM is ranked 3rd in Event Monitoring with 78 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews. SCOM is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". SCOM is most compared with Dynatrace, Zabbix, Datadog, Nagios XI and OpenText Operations Bridge, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Splunk Infrastructure Monitoring. See our SCOM vs. ServiceNow IT Operations Management report.
See our list of best Event Monitoring vendors.
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.