Best Digital Banking Engagement Platforms Solutions

What are Digital Banking Engagement Platforms?

Digital Banking Engagement Platforms are designed to enhance customer interaction through personalized and seamless digital experiences. They provide financial institutions with tools to engage customers across multiple channels effectively.

The top 5 Digital Banking Engagement Platform solutions are EdgeVerve Finacle, Temenos Infinity, Backbase, Tata BaNCS and Finastra, as ranked by PeerSpot users in November 2024. Temenos Infinity received the highest rating of 7.0 among the leaders. EdgeVerve Finacle is the most popular solution in terms of searches by peers and holds the largest mind share of 22.7%.

These platforms offer a range of features to cater to the growing demand for digital banking services. They enable banks to maintain consistent communication and deliver tailored financial services. Users noted improved customer satisfaction and streamlined processes as key advantages.

What are the critical features?

Omnichannel Support: Ensures seamless customer experience across web, mobile, and social platforms.
Personalization: Utilizes data analytics to offer tailored product recommendations and services.
Security: Incorporates robust security measures such as encryption and multi-factor authentication.
Integration Capabilities: Easily integrates with existing banking systems and third-party applications.
Analytics: Provides insights into customer behavior and engagement patterns.

What benefits or ROI should you look for?

Increased Customer Engagement: Enhanced interaction leads to higher customer satisfaction and loyalty.
Operational Efficiency: Streamlined processes reduce operational costs and improve service delivery.
Revenue Growth: Personalized offerings can boost cross-selling and up-selling opportunities.
Competitive Advantage: Staying ahead of digital trends helps in outperforming competitors.
Enhanced Security: Reduced risk of fraud and increased customer trust through advanced security features.

Implementation of Digital Banking Engagement Platforms varies across industries such as retail banking, investment services, and credit unions. In retail banking, they enhance customer onboarding and loan processing. Investment services benefit from improved portfolio management tools, while credit unions find value in tailored member services.

Digital Banking Engagement Platforms provide organizations with the necessary tools to meet the growing demand for digital experiences. This enables them to offer improved financial services and create lasting customer relationships. Financial institutions can leverage these platforms to stay competitive in the digital age.

Digital Banking Engagement Platforms solutions mindshare

As of December 2024, in the Digital Banking Engagement Platforms category, the mindshare of Backbase is 19.5%, up from 14.0% compared to the previous year. The mindshare of EdgeVerve Finacle is 22.7%, down from 30.7% compared to the previous year. The mindshare of Temenos Infinity is 15.6%, up from 13.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Banking Engagement Platforms

Top Digital Banking Engagement Platforms products

Rankings through

#1 Ranked

EdgeVerve Finacle

Finacle is a core banking product developed by the Infosys that provides universal Digital banking functionality to banks.

1,666

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635

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Temenos Infinity

Temenos Infinity is the platform for business transformation that helps financial institutions to accelerate their digital transformation initiatives, bringing world-class front and middle office transactional capabilities. It enables financial institutions to reimagine the way that they engage with their customers - through both digital and physical channels - creating a consistent and seamless experience. The platform is core and cloud agnostic and provides a high level of flexibility.

7.0

Rating

Review

847

Words/ Review

508

Total Views

324

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Backbase

People expect flawless digital journeys - provide that, or your customers will just leave. But with the Backbase platform, your bank can surpass expectations and become a beloved part of people’s daily lives.

686

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346

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Tata BaNCS

TCS BaNCS for treasury is an integrated, cross-asset-class platform for front-, middle-, and back-office operations in a treasury function. It is a multi-entity, multi-currency, integrated trading, risk management, processing, settlements and accounting platform, covering specialised and diverse asset-class instruments. It will help the bank streamline workflows and enable decision support by providing real-time, cross-asset-class risk analytics from a single system. The extensive array of asset classes and instruments also make it easier for the Bank to explore a wide range of instruments for portfolio diversification.

897

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433

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Finastra

At Finastra our purpose is to unlock the power of finance for everyone. We build and deliver innovative, next-generation technology on our open Fusion software architecture and cloud ecosystem.

1,091

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232

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Sopra Banking Platform

Powering banking transformation at scale

352

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Appzillon Digital Platform is an award-winning low-code application development platform designed to help enterprises transform their legacy systems into future ready digital solutions. The platform offers enterprises a cutting edge approach to building digital solutions. It provides unique capabilities that provide agility, flexibility and scalability while building any type of digital solutions.

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CR2 BankWorld

Selecting BankWorld as a single platform to manage all of your self-service channels means greatly reducing your costs. Giving your team the power to manage and take control over your self-service channels, to rapidly launch new products, and to have complete control over user experience design, all contribute to these cost savings. Importantly, BankWorld works independently of the underlying core banking system, meaning that it can be integrated with any existing solution without the need for expensive and time-consuming migration. BankWorld has integrated with over 65 different systems including major core-banking brands and proprietary systems. At CR2, we strive to be your long term partner as you evolve your self-service offering.

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CSI Core Banking Processing

CSI NuPoint simplifies bank operations and provides the foundation for everything you do. From making and servicing loans to processing withdrawals and deposits, NuPoint is a cloud core banking platform that supports your banking technology.

579

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Mobeix

Mobeix is built on a scalable multi-layered architecture and delivers a comprehensive suite of digital banking capabilities. It is based on an open technology stack, which enables banks to extend or create new business functionalities easily and deliver new banking services rapidly.

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Oracle Banking Digital Experience

Oracle Banking Digital Experience is an enterprise-class, open, cloud-ready, scalable, digital banking solution. Banks can rapidly deliver digital capabilities without changing their existing core banking platforms. Serve retail, SME, and corporate banking customers on a single platform.

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Intellect Retail Banking

Welcome to the Experience Economy. As digital journeys become more complex, your customers demand the Amazon or Netflix experience, everywhere. Instead of playing catch up, why not be a game-changer? With Intellect CBX Retail 20, provide truly contextual experiences to your customers by bringing together AI, data analytics, agile architecture and core-agnostic integration.

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Bantotal Core

Bantotal is one of the most internationally recognized core banking systems which has been implemented in the main financial institutions in Latin America. This experience has allowed Bantotal Core to incorporate the best banking practices and processes.

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Ailleron LiveBank

LiveBank is a collaboration and communication platform for instant and secure customer service. It is dedicated to companies looking for easy-to-use solution to optimize sales and advisory processes. LiveBank creates a virtual branch with chat, video, audio and social media, bringing remote bank services straight to your customers.

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CREALOGIX User Experience Platform

The CREALOGIX User Experience Platform (UXP) supports fast integration of multiple services and offers, providing solutions that optimise the customer experience. Once integrated via their APIs, each of your chosen services appear in the UXP in a consistent design that you can adapt easily to your branding.

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Arttha Unified Fintech Platform

Digital Bank in a Box!Arttha’s digital banking solution empowers banks to create highly differentiated virtual banking experiences and seamlessly respond to the ever-evolving digital needs of their consumers. Strengthen your digital relationship with customers by building tightly integrated digital touchpoints and drive deeper consumer engagements. Upgrade your bank to effectively serve, continuously delight and digitally engage the smart consumer of today with the trusted, flexible, and future-proof digital banking solution by Arttha.

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ebankIT

ebankIT brings the human connection to the daily banking lives of millions of users. Discover an omnichannel platform with a customer-centric approach that fosters collaborative relationships and empoweres banks and credit unions to future-proof their business strategy.

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Mobile First Finance

Banking, Insurance and capital market workflows. Integrate mobile payment and mobile money channels. Mobile technology that works regardless of internet. Simplify on-boarding. Helps you go paperless. Seamless integration to external APIs. Integration to Core banking software.

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Portfolio+ Consumer Directed Banking

Portfolio+ Consumer Directed Banking platform combines Application Programming Interfaces (APIs) and robust security features to support consumer-oriented financial products and services. Our platform ensures reliable customer service through a unified mechanism for consent management, customer privacy, data protection, IT infrastructure and cybersecurity, auditing, accounting and tax services, and regulatory compliance, including Anti-Money Laundering (AML) and Foreign Account Tax Compliance Act (FATCA).

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