There are a few areas of improvement. In future releases, I would like a feature that lets us store information about public holidays or weekends. When customers call during those closed periods, we could use DynamoDB to trigger an automatic message. It could say something like, "We're currently closed due to a holiday. Please call back during our regular working hours." So this would eliminate the need for agents to manually inform customers. With a holiday calendar stored in a DynamoDB table, we could write a Lambda function to check the date. If it's a UK holiday, for example, the system could automatically play the message.
